Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11486849September 28, 2022
SERVICE BRAKES
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483910September 11, 2022
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Carbon like smell entering cabin, engine stalling, and check engine light on. Ginn Chrysler Dodge Jeep Ram in Covington Georgia stated they performed the recall repairs for the fuel relay wiring harness in June 2022 and the brake booster recall fix last week. The break booster recall is still showing unrepaired, and the stalling, fumes entering the inside of the Jeep is worse. The Jeep did not have a check engine light show up until after it left the CDJR service center. Due to dispute with the dealership that sold the vehicle putting an extended warranty in the paperwork, that I was not provided in writing yet its cost was added to the Jeep, the CDJR service center claimed the Jeep required $5700 worth of work to its HEMI V8 5.7L engine but they could not begin the work until I consented to the warranty providers $450.00 fee to teardown the engine for further diagnostics. I could not consent to something I was not provided it writing, so the Ginn CDJR refused to move forward and claimed they performed the last recall repair. They have refused to provide repair records and invoices. They also stated the Jeep is "driveable" when notifying me they would not fix it. Three weeks prior, as it was in their service center for three weeks, the service center instructed me not to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481101August 25, 2022
UNKNOWN OR OTHER
I’m driving the vehicle and it will not shift out of park after putting it in park. I had to turn the car off in order to get it to shift out of park. This happened to me twice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481190August 25, 2022
ENGINE
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST.*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480341August 20, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Aloha i have a 2011 jeep grand cherokee that is over heating. It started when leading up to the recall for a fuel pump relay. The part didnt really exist is what the dealership mention. They would put an order in for the part but it took almost 2 months for it to come in then they put the part in jeep has never drove the same. I pulled up the code P0443 evap system I change that checked codes still had code n problem. I'm running out of option n money about to give up. Pls help is possible would like to jus get another vehicle but I spent mosr of my funds trying to find the jeep smh. Help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480360August 20, 2022
ELECTRICAL SYSTEM
TIPM module has gone out around 64000 miles causing throttle, starting and charging issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476641July 30, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
Driving for 2 mins . Came up on a red light stopped after turning green my jeep stalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476613July 29, 2022
ELECTRICAL SYSTEM
While driving I lost power and had to pull over while in traffic. Dash lights started to flicker before power was lost and alternator was smoking. Fortunately was able to pull over. Research online suggests the 2012 model of this vehicle had a recall issued for a similar alternator issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472544July 6, 2022
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle lost motive power and shut off without warning. The contact then discovered that the vehicle was included in NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to a dealer and the recall repair was completed; however, the failure persisted after the repair. After the initial recall repair, the relay was replaced twice but the failed to fix the vehicle. The manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471798June 30, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the hubcaps were extremely hot while driving. While driving, the vehicle was shaking and pulling. The vehicle was taken to the local dealer where it was diagnosed that the rotors, hose, front, and rear brake pads needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic who replaced the rotors, calipers, and brake pads. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471474June 29, 2022
ELECTRICAL SYSTEM, ENGINE
Problem with the PCM. No warning if goes out. Car will die and not start back up. Will not keep a charge. Windshield wipers will go on without doing anything. Can't put windows up or down. All lights on bash will light up. Lights inside and headlights will go very dim. Not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469193June 14, 2022
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Malfunction of the engine RPM governor, adaptive cruise control, or Electronic Throttle Control (ETC), or some combination of all of the above. On June 7-9, 2022, spontaneous high engine RPM occurred, which resulted in vehicle speeds that were above urban speed limits unless heavy braking pressure was applied. Additionally, on rural highways, the speed setting for the adaptive cruise control was exceeded without driver input. This also required manual breaking in order to control speed. During this situation, the “driver override “ message would appear although no accelerator pedal pressure was being applied. Additionally, the ETC warning light would randomly light up and then clear. When the vehicle was stopped and placed in park, the engine would rev to approximately 4000-5000 RPM. Especially in congested traffic conditions, this runaway engine RPM condition is a terrifying situation. This malfunction has occurred on this vehicle before, and to a similar extent. However, the Jeep dealer could find no underlying cause. The vehicle will also occasionally operate at a higher than normal RPM, but not to the extent described here. I do have an appointment with my local Jeep dealer for June 21. I will describe the issue with them in detail. My purpose for entering this report is to add my issue to any potential list of other Jeep owners who may have reported a similar issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464782May 16, 2022
ENGINE
The problem first occurred with check engine light coming on early November 2021 and 59,000 miles approximate. It was a code indicating misfire of cylinder #2. The gasket, fuse and coil were replaced on that cylinder on November 13th 2021. The misfire code reoccurred after replacement of all pieces named above. I am now in the position of finding out that my car engine (Pentastar 3.6L v6) was one that have been identified of such failure resulting in engine needing replacement. I have just gone over 70,000 miles and and now being told that I need an engine replacement. I believe that Jeep should be responsible to repair this issue or replace my engine as I was never informed that this problem existed until my engine has started to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464555May 13, 2022
FUEL/PROPULSION SYSTEM, STEERING, SERVICE BRAKES
The vehicle randomly stalls without warning while driving, causing the power steering and brakes to fail. It occurs randomly every 7-14 days, usually when it's first driven for the day and usually within the first 5-10 miles when slowing down to make a turn. Occasionally it will occur at a stop sign and a few times it has occurred in traffic. It can be restarted by putting it in Neutral or Park. It has been doing this ever since I purchased the vehicle in 2017 with 68,000 miles on it. It now has 195,000 miles and the stalling has become more frequent. I hoped the recall for the fuel relay would fix it, but it has not. I have read that it is a TIPM problem. There are several hundred similar complaints on the NHTSA website. The problem is discussed in Jeep forums on the web. This is a serious safety issue because of potential rear-end collisions. Why won't Jeep or NHTSA address it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464146May 11, 2022
UNKNOWN OR OTHER
This is a widespread complaint as it happens to every Jeep with leather dashboards. The leather starts to wrinkle & shrink, releasing it from the dashboard mount itself on my 2011Grand Cherokee Overland, which started in 2014. I tried to no avail to get Jeep to repair it under warranty, they denied it every time. In January 2020 I complained on Twitter about it & tagged Jeep in it, Jeep Cares contacted me and after a few messages back & forth, me providing pictures and my VIN, they told me I was entitled to a "X81" Extended Warranty for the leather to be replaced at no cost. I contacted dealer as they suggested & they told me to bring it in so they could see it & order replacement leather. We were in the middle of a World Wide Pandemic so I have waited to have that & many other issues fixed. When I went to dealership yesterday, I was told the X81 expired in June 2020, 6 months after I was told of it. I was NEVER told of any expiration period or I would have taken it in, I waited because of the Pandemic. EVERY leather dash by Jeep/Chrysler does the same thing as mine, they need to be responsible and cover it. I don't know the validity of it, but I've read this can cause premature passenger air bag deployment, that scares me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463781May 8, 2022
ENGINE
2011 Jeep Grand Cherokee. Engine replaced in Oct/Nov 2017 with new engine at approved dealership. Engine failed in Feb 2022. For 3-5 weeks, car would turn off when I was a stop light and I would I have to turn restart the car to drive. One day the engine died while driving at regular speed (e.g. ~30 mph). The car stopped in the middle of road, power was lost, and it never restarted again. I towed the car to the dealership. No cause of failure was provided. After checking the engine, they were unable to get it working and recommended a full replacement at an estimated cost of $14k. I had no warranty on the car and unable to afford to replacement. No trade-in value was offered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462752April 29, 2022
ENGINE
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to several independent mechanics who was unable to determine the cause of the failure. The contact stated that the failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 197,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460979April 16, 2022
AIR BAGS, ELECTRICAL SYSTEM
I have gone back and forth to the dealership since I purchased my Jeep. It’s been a horrific time dealing with all of the issues. Seatbelt sensor’s, windshield sensor, fuel pump problem over and over. I’m alive by the grace of God, while on the freeway the Jeep latterly stop. Completely died on me. Nothing to warned me simply shut off. For the longest all I got from the dealership was no replacement was available. Finally in December 2021 it was replaced. But right after I drove off the lot the air bag light came on, I returned to the service department and once the service technician turned on the Jeep- nothing came on. So I went home a few weeks later the same thing on and then off . It would stay on for a couple of days then off. Now it’s on for months and off for about a day two the most. The lights on the dashboard are continuous flickering on and off. I’m so tired of all of the problems this vehicle has it’s ridiculous. I need some one to please look into this. I have spent over $5000.00 dollars on diagnostic testing and repairs from extra work other then the normal expense’s. I’m at the end of my patience with this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460845April 15, 2022
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the local dealer who diagnosed that the fuel pump relay was faulty and needed to be replaced. The fuel pump relay was replaced under NHTSA Campaign Number: 19V813000 (Electrical System) however, the failure recurred. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458926March 30, 2022
FUEL/PROPULSION SYSTEM, ENGINE, STEERING
When you turn a corner the engine shuts off. All the electronics still work (like radio, and lights) but you have no power stearing it is manual. You have to coast to the side of the road and put the truck in park and restart it. This has been recalled and fixed a few times and it is still happening and Jeep will not do anything to fix the problem. They want to duplicate the issue but you can not. This happens whenever it wants to - there is no rhyme or reason why it happens and you cannot duplicate it. I've taken notes every time it happens, (gas gage at where, weather, time of day, where I was going, how long I drove the truck) nothing matters, it just happens when it happens. So far now it is happening at least 1 time a month since December 2021. And I have called Jeep every time and reported the incident. I have a case number but they will not fix it or send out a new recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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