Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10188388April 19, 2007
ENGINE AND ENGINE COOLING
HEAD GASKET FAILURE WITHIN WARRANTY PERIOD - DAIMLER CHRYSLER CORP REFUSED TO HONOR WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188271April 18, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE VIBRATES WHILE DRIVING AND WORSENED AT SPEEDS BETWEEN 55-60 MPH. THE FRONT ROTORS WERE REPLACED AT 44,000 MILES ON 05/2006. THE VEHICLE BEGAN VIBRATING AGAIN AND THE REAR ROTORS AT 47,000 MILES SHORTLY AFTER THE FRONT ROTORS. THE FRONT ROTORS WERE REPLACED AGAIN ON 04/2007 AT 59,000 MILES. THE CONTACT STATED THAT 4,000 MILES AFTER THE WARRANTY EXPIRED, THE TRANSMISSION FAILED AND HAD TO BE REPLACED. THE CURRENT MILEAGE WAS 63,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187624April 11, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I PURCHASED A JEEP GRAND CHEROKEE FROM CAR MAX ON 3-17-07, AND WITHIN A 3 WEEK PERIOD THE JEEP ACCELERATED WHEN BRAKING 6 TO 7 TIMES. RUNNING THROUGH STOP LIGHTS AND SIGNS. I WAS ALMOST HIT. WHAT IS THE PROBLEM WITH THE JEEP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187512April 10, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOOR FAILURE WHICH COMPRISED HEAT/DEFROST TO PASSENGER SIDE OF VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187369April 9, 2007
WHEELS:RIM
TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 2004 JEEP GRAND CHEROKEE (24303 FAILURE MILEAGE) THE FRONT TIRES KEEP LOOSING AIR. THE VEHICLE HAD BEEN TAKEN TO A DEALER WHO STATED THAT TIRES WERE FINE, BUT THE RIMS WERE CORRODED. THE TWO FRONT TIRES WERE REPLACED. THE CONTACT STATED THAT THE SAME DEFLATING HAPPENED TO THE REAR TIRES. THE CURRENT MILEAGE WAS 36,000. AIR WAS LEAKING AROUND THE BEAD. UPDATED 06/06/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187205April 6, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
04 GRAND CHEROKEE, FUNNY NOISES AFTER CAR SHUTS OFF COMING FROM DASH FOR AS LONG AS I CAN REMEMBER. THE JUST LAST WEEK THE RIGHT SIDE VENTS STARTED BLOWING ONLY COLD AIR. I JUST FOUND OUT IT IS A $1500/2 DAY REPAIR AND THAT IT HAPPENS "A LOT" - SO TO ME IF THIS IS A FAILURE THEY KNOW ABOUT FOR SEVERAL YEARS THEN I SHOULD NOT HAVE TO FIX THIS MYSELF. IT IS OBVIOUSLY A LEMON PART AND IT SHOULD BE RECALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187083April 5, 2007
VEHICLE SPEED CONTROL
I WAS DRIVING HOME FROM A RESTAURANT LESS THAN A MILE AWAY FROM MY APARTMENT AND TOOK A LEFT TURN ONTO THE ROAD WHERE MY APARTMENT COMPLEX WAS LOCATED , AND THE CAR STARTED UP FINE AND WAS OKAY UNTIL ABOUT 3/4 OF THE WAY HOME. THE 2004 GRAND CHEROKEE OVERLAND AFTER MAKING THE LEFT TURN ACCELERATED UNCONTROLLABLY TO ABOUT 60-70 MPH ON A NOT-SO-STRAIGHT ROAD. THE BRAKES WERE APPLIED, WHICH DID NOTHING, THE EMERGENCY BRAKE WAS APPLIED FOR NO RESPONSE, FINALLY BEFORE RUNNING INTO ONCOMING TRAFFIC I PULLED THE KEYS OUT OF THE IGNITION AND PUSHED THE IGNITION INTO NEUTRAL AND THEN PARK. THE CAR SKIDDED TO A HALT RIGHT BEFORE I DEAD ENDED INTO ONCOMING 5 O'CLOCK TRAFFIC. THE CAR WAS OFF, SO I RESTARTED IT AND IT, BEING IN PARK TOOK OFF FORWARD AT MAXIMUM RPMS. 8 OR 9 THOUSAND RPMS IN PARK, AND MOVING! TALK ABOUT SCARY. IT DID THIS APPROXIMATELY 7 TIMES WHILE STARTING WHERE IT SKIDDED TO A STOP AFTER THE FIRST RAMPAGE. I WAITED UNTIL A GREEN LIGHT, TURNED THE KEY, IT TOOK OFF IN PARK, AND ALLOWED ME WHILE DRIVING TO MOVE THE SHIFTER TO DRIVE, HAULED AROUND THE TURN AT FULL SPEED INTO THE ADJACENT PARKING LOT WHERE IT FINALLY STARTED BEING NORMAL. THANKFULLY THAT PARKING LOT IS ADJACENT TO MY APT COMPLEX SO I DROVE BACK WITHOUT REALLY ANY TROUBLE ASIDE FROM A FEW OVER REVVED. LEFT THE CAR IN THE GARAGE, AND HAVE TURNED IT ON TWICE WITH NO ISSUE. ITS BEING TOWED IN THE MORNING FOR THE SECOND TIME THAT THIS TYPE OF PROBLEM HAS HAPPENED. I WILL NOW BE SELLING THIS CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186895April 3, 2007
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
ON 2 SEPARATE OCCASIONS, MY JEEP LURCHED FORWARD WHILE PARKING. THE 1ST TIME I HAD TO PUT 2 FEET ON THE BRAKE PEDAL TO STOP IT, & THE JEEP WAS STILL TRYING TO DRAG ITSELF FORWARD. IT HAPPENED AGAIN 2 MONTHS LATER. ON MARCH 28, 2007, I HAD A MAJOR INCIDENT THAT HAS LEFT ME TERRIFIED OF EVER DRIVING THIS VEHICLE AGAIN. I PULLED OVER TO TRANSFER SOME THINGS TO ANOTHER VEHICLE. I PUT MY JEEP IN PARK & LEFT IT RUNNING. I GOT OUT OF THE JEEP (MY DRIVER'S DOOR WAS OPEN) & AS I GOT TO THE REAR OF THE VEHICLE, IT STARTED TO SLOWLY ROLL BACKWARDS. I RAN BACK & TRIED REACH THE BRAKE, BUT MY FOOT SLIPPED OFF & I HIT THE GAS PEDAL. THE JEEP LET OUT A ROAR - IT WAS REVVING UNCONTROLABLY (NORMAL IN A VEHICLE THAT IS IN PARK) - THEN I FELT A BANG & THE JEEP TOOK OFF, IN REVERSE, LIKE A SHOT. MY RIGHT FOOT GOT CAUGHT UNDER THE BRAKE PEDAL AS I SCRAMBLED FRANTICALLY TO GET INTO THE VEHICLE. MY SHOE CAME OFF, I WAS THROWN TO THE GROUND BY MY OPEN DRIVER'S DOOR & RUN OVER BY MY OWN JEEP. THE TRUCK CONTINUED IN REVERSE & SLAMMED INTOANOTHER VEHICLE. I WAS TAKEN BY AMBULANCE TO HOSPITAL FOR X-RAYS, A CT SCAN, AND A TETANUS SHOT. I HAVE A BROKEN TAILBONE, STAPLES CLOSING A GASH IN MY HEAD, ABRASIONS ON MY FEET AND HANDS, WRENCHED BACK & NECK & SEVERE DIZZYNESS. I KNOW I PUT THE CAR IN PARK. I HEARD THE DOOR LOCKS RELEASE. WHEN I HIT THE GAS, THE ENGINE REVVED FOR SEVERAL SECONDS BEFORE BANGING INTO REVERSE & TAKING OFF. IF THE CAR HAD ACTUALLY BEEN IN REVERSE, IT WOULD HAVE ROLLED AS SOON AS I GOT OUT. ALSO, IT WOULD'VE JUST TAKEN OFF IN REVERSE WHEN I HIT THE GAS, NOT REVVED LIKE A JET ENGINE. THE VEHICLE WAS IN PARK WHEN IT WAS TURNED OFF AFTER THE ACCIDENT. I'VE CONTACTED DAIMLER CHRYSLER. THEY SAID "THANKS FOR THE INFO, WE'LL BE IN TOUCH." I'M NOT HOLDING MY BREATH. I DON'T WANT TO EVER DRIVE THIS JEEP AGAIN. I DON'T WANT ANYONE TO EVER DRIVE THIS JEEP AGAIN. I'D LIKE DAIMLER CHRISLER TO ADDRESS THESE ISSUES BEFORE OTHERS ARE HURT, & I WOULD APPRECIATE YOUR HELP. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10186933April 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
WHEN TURN HEAT ON COLD AIR WILL COME OUT. YOU WILL HAVE TO TURN THE HEAD ON AND OFF SO YOU CAN GET HEAT TO WORK. YOU SHOULD NOT HAVE TO DO THIS TO A 30.000 $ CAR!!!! THIS NEED TO BE FIXED....THIS HAS HAPPENED A LOTS!!!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186629March 31, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I HAVE CLOD AIR BLASTING FROM THE PASSENGER SIDE, EVEN WHEN THE HEAT IS ON, AND NOISES COMING FROM THE UNDER SIDE OF THE DASH. THE DEALER TOLD ME IT WAS THE BLEND OR DOOR AS SOON AS A I CALLED AND THEY EVEN KNEW WHAT IT WOULD COST TO FIX IT. I ASKED IF THIS WAS COMMON SINCE HE SEEMED TO KNOW IMMEDIATELY THEY TOLD ME KNOW, BUT WHEN I WENT TO THE DEALER TO GET FIXED I OVERHEARD A CONVERSATION OF ANOTHER JEEP OWNER WITH THE SAME PROBLEM, I PAID OVER $1200 TO GET THIS FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186837March 19, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
JEEP GRAND CHEROKEE CUSTOMER CALLED THE DEALERSHIP TWICE AND WAS TOLD THAT THEY DIDN'T HAVE THE PARTS AND DIDN'T KNOW WHEN THEY WOULD HAVE THEM IN AFTER SECOND NOTICE OF RECALL CUSTOMER IS ON THE WAITING LIST**CC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185277March 16, 2007
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL* - THE CONTACT CALLED REGARDING THE 2004 CHRYSLER JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO PARK, BUT THE VEHICLE LOST POWER STEERING. THE VEHICLE EVENTUALLY REGAINED THE POWER STEERING. THE DEALER/MANUFACTURER ADVISED THE CONTACT THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT STATED RECALL 03V079000 WAS FOR THE SAME FAILURE. HOWEVER, THE MANUFACTURER STATED THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK UPDATE 05/04/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185167March 15, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I HAVE MADE MANY INQUIRIES INTO HAVING MY HEATED SEATS ON MY 2004 JEEP GRAND CHEROKEE SINCE SEPT 06 AS PER RECALL. I HAVE MADE TWO APPOINTMENTS AND HALF A DOZEN CALLS TO THE DEALERSHIP SCAP CHRYSLER JEEP, ONLY TO BE TOLD IT WILL BE A COUPLE OF WEEKS, OR YOU ARE ON THE LIST. THE REPAIR IS NOT DONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185252March 15, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
TL* - THE CONTACT STATED THAT THE 2004 JEEP GRAND CHEROKEE'S FRONT ROTORS WERE WARP DUE TO POOR CALIPER DESIGN. HE NEEDED TO UPGRADE THE OE-UM ON THE BRAKE CALIPER AND DISC. WHILE DRIVING AT 60 MPH WITH DRY WEATHER HE APPLIED THE BRAKES, BUT THE BRAKE THE PEDAL PULSATED ABNORMALLY. HE TOOK THE VEHICLE TO DEALERSHIP FOR REPAIRS, BUT THE PARTS WERE DIFFICULT TO FIND. HE RETURNED FOR REPAIRS TWICE, BUT THEY DID NOT DO ANY THING TO VEHICLE BECAUSE IT WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 29500, AND THE CURRENT MILEAGE WAS 30300.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185100March 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFECTIVE CLIMATE CONTROL BLEND DOORS CAUSING POOR/NO DEFROST LEADING TO POOR VISIBILITY, WHICH COULD RESULT IN CRASH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184995March 13, 2007
VEHICLE SPEED CONTROL
CAR WAS PARKED IN GARAGE. I PUT MY FOOT ON THE BRAKE, PUT THE CAR INTO REVERSE AND THE CAR LITERALLY SHOT OUT OF THE GARAGE STRAIGHT INTO A TREE. MY DRIVEWAY IS CURVED - FORTUNATELY THE TREE STOPPED THE CAR OR I WOULD HAVE BEEN IN THE STREET. IMPACT TOTALED THE CAR, BROKE THE GAS TANK WHICH MAY CAUSE ENVIRONMENTAL ISSUES ON MY PROPERTY. IT PROBABLY TOOK LESS THAN 2 SECONDS TO TRAVEL OUT OF THE GARAGE AND THEN 54 FEET UP THE DRIVEWAY INTO THE TREE. I FELT AS IF IT WERE AIRBORNE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10184674March 9, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IN JUNE OF 2006, MY FRONT PASSENGER WINDOW FELL DOWN. I TOOK IT TO THE DEALERSHIP TO BE REPLACED AND WAS TOLD IT WAS THE REGULATOR. I HAD TO PAY $200 OUT OF POCKET. THE SAME EXACT THING HAPPENED TO MY LEFT PASSENGER WINDOW IN MARCH OF 2007. THIS TIME IT COST ME OVER $400. DAIMLER CHRYSLER HAS NOT BEEN COOPERATIVE. OBVIOUSLY THIS IS A JEEP DEFECT AS THE SAME THING HAS HAPPENED TO BOTH WINDOWS, BOTH OF WHICH I RARELY USE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184234March 5, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH THE HEATED SEAT WAS EXTREMELY WARM. THE CONTACT STATED THAT SHE FELT A PINCH ON HER LOWER BACK NOTICED A HOLE, AND A RED GLOWING ILLUMINATING LIGHT FROM THE SEAT. THE CONTACT TURNED THE HEATED SEAT SWITCH OFF AND ATTEMPTED TO PUSH ON THE SEAT TO REMOVE THE RED GLOW. THE DEALER ADVISED THE CONTACT TO TURN THE TEMPERATURE DOWN. THE DEALER INSPECTED THE SEAT AND ADVISED THE CONTACT THAT THERE WAS A RECALL 06V197000 FOR THE HEATED SEAT. THE VEHICLE WAS REPAIRED, AND THERE HAVE BEEN NO FAILURES SINCE THE REPAIR. THE CURRENT MILEAGE WAS 28,000. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10184122March 3, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I RECEIVED THE INITIAL RECALL NOTICE FROM DAIMLER CHRYSLER IN AUGUST 2006 CONCERNING THE OVERHEATING OF THE SEAT ELEMENTS IN MY 2004 JEEP GRAND CHEROKEE. I CONTACTED THE DEALERSHIP AND THEY WERE WAITING ON PARTS. THEY WERE GOING TO CALL ME WHEN MY RECALL PARTS ARRIVED. I HAVE NOT HEARD ANYTHING SINCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184007March 2, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*- THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST 2006 FOR THE SEAT HEATER. SINCE THEN CONTACT MADE 3 APPOINTMENTS AND THEY ALL HAVE BEEN CANCELED BECAUSE THE DEALERSHIP COULDNOT GET THE PARTS THAT WERENEEDED TO PERFORM THE RECALL WORK ON THE 2004 JEEP GRAND CHEROKEE. THE CURRENT MILEAGE WAS 38500, AND THERE HAD BEEN NO FAILURES TO DATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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