Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10188907April 26, 2007
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:WIRING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
1)UNKNOWN, PURCHASED AS PRE-OWNED 2)VEHICLE WON'T START RIGHT AWAY, TURN KEY TO START THEN WAIT APPROX 10 SECONDS AND TRY AGAIN, TYPICALLY WILL THEN START, ALL OTHER ELECTRICAL PARTS WOULD COME ON. ON TWO OCCASIONS VEHICLE WAS TOWED BECAUSE IT WOULD NOT START AT ALL. ENTIRE ELECTRICAL SYSTEM WENT HAYWIRE, NO GAUGES, POWER WINDOWS AND LOCKS DID NOT WORK. HEAT/AC BLOWER RANDOMLY WORKS. 3)COMPUTER WAS REPLACED, STARTER WAS REPLACED, IGNITION SWITCH WAS REPLACED. PROBLEM STILL EXISTS, BUT MUCH MORE INFREQUENTLY. WAS ADVISED BY PHIL LONG JEEP REPAIR THAT THERE IS NO PART AVAILABLE TO REPAIR BLOWER ON HEAT/AC UNIT. WINDOWS FOG AND FREEZE, NO VISIBILITY. THIS HAS BEEN AN ONGOING PROBLEM FOR MANY MONTHS. COMPLETE FAILURE OCCURRED SOMETIME IN MARCH 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188912April 26, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON SEPTEMBER 20, 2005 THE RADIATOR FAN FAILED WHILE DRIVING 20 MPH. THE CONTACT STATED THAT THE VEHICLE BEGAN TO MAKE LOUD NOISES WHEN THE THE ELECTRIC RADIATOR FAN FRACTURED AND SEPARATED INTO 50 PIECES. SHE TOOK THE VEHICLE TO A MECHANIC AND HAD THE RADIATOR FAN REPAIRED. AFTERWARDS, THE CONTACT RECEIVED SAFETY RECALL # 06V199000 REGARDING ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, AND WOULD LIKE TO BE REIMBURSED. THE DEALER STATED THAT THE VEHICLE HASDA HOLE IN THE RADIATOR, AND HER REQUEST WAS DENIED BECAUSE THE FAILURE WAS PREVIOUSLY REPAIRED. THE CURRENT MILEAGE IS 70,000, AND FAILURE MILEAGE WAS 65,000. THE RADIATOR FAILED AT BOTH MILEAGES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188785April 24, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187870April 15, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
ABOUT 3 MONTHS AG, THE BLOWER STARTED BLOWING OUT COLD AIR ON THE PASSENGER'S SIDE. JUST FIGURED OUT WHAT WAS WRONG AND GOING TO TRY AND FIND THE PART AND FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187639April 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BAD DESIGN/MATERIAL OF HVAC COMPONENT , BLEND DOOR, CAUSES PART TO BRAKE, WHICH THEN DOES NOT PERMIT HEATED AIR TO DEFROST PASSENGER'S SIDE OF FRONT WINDSHIELD, ICE BUILDS UP ON WINDSHIELD, CAUSING POOR VISABILITY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187075April 5, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
BLEND DOOR FAILURE 2002 JEEP GRAND CHEROKEE. I HAVE NO HEAT ON THE PASSENGER SIDE. THE PASSENGER SIDE OF WINDSHIELD FORMS ICE, AND DANGEROUSLY IMPAIRING MY VISION, NOT TO MENTION, IT IS COLD IN THE VEHICLE CABIN. SHAME ON CRYSLER FOR NOT FIXING A KNOWN PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187049April 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TL*- THE CONTACT STATED THAT WHENEVER HE DRIVES THE 2002 JEEP GRAND CHEROKEE WITH 105000 FAILURE MILEAGE) AT NIGHT OR IN THE MORNING A THE WINDOWS GET FOGGED, THE DEFROST ONLY WORKED ON HALF OF THE WINDOW. ONE SIDE BLEW OUT COLD AIR, AND THE OTHER SIDE BLEW OUT HOT. THE VEHICLE WAS TAKEN TO A DEALER, WHO STATED THAT ONE OF THE BEND DOORS FAILED AND JAMMED THE OTHER ONES. THE DEALER STATED THAT THEY SAW THIS PROBLEM OFTEN. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 106423.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186955April 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
REPLACEMENT OF BROKEN BLEND DOOR AND LEAKING HEATER CORE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186718April 2, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
I RECEIVED SAFETY RECALL F25-ELECTRIC RADIATOR FAN, BACK IN NOVEMBER OF 2006. I CALLED THE DEALERSHIP TO SCHEDULE REPAIR AND WAS TOLD THAT THERE WAS A NATIONAL BACKORDER ON THE PART. I WAS INFORMED THAT I WOULD BE CONTACTED, ONCE THE PART WAS RECEIVED. I HAVE MADE SEVERAL CALLS TO THE DEALERSHIP, TO TRY AND SCHEDULE THE REPAIR AND HAVE NOT GOTTEN AN APPOINTMENT AS OF YET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186676April 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
AIR CIRCULATION SYSTEM HAS FAILED FOR THE SECOND TIME, CAUSING UNPREDICTABLE WINDOW FROST CONDITIONS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186616March 31, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEATING SYSTEM IN MY VEHICLE HAS A PART THAT HAS GONE OUT AND IS 1,300 TO FIX WHEN JEEP KNOWS THERE IS A PROBLEM WITH THE HEATING IN THE YEARS 1999 TO 2004 WHEN THE WINDOWS FOG UP YOU CAN ONLY DEFROST ONE SIDE OF THE VEHICLE THE OTHER YOU CAN'T SEE OUT WHICH COULD CAUSE A CRASH WHICH COULD BE DEADLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186207March 26, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* - THE CONTACT OWNS A 2002 CHRYSLER JEEP GRAND CHEROKEE. THE VEHICLE WAS OVERHEATING AND THE FAN WAS VIBRATING. THE FAILURE MILEAGE WAS 115,000. THE CONTACT HAD THE FAN ASSEMBLY REPLACED, AND APPROXIMATELY ONE MONTH LATER HE RECEIVED A RECALL FOR THE FAN ASSEMBLY. THE CONTACT MAILED THE RECEIPTS TO DAIMLERCHRYSLER. THE MANUFACTURER DENIED REIMBURSEMENT BECAUSE THEY BELIEVED THAT THE FAN BLADES DID NOT NEED TO BE REPLACED. THE CONTACT HAS THE REPAIR INVOICE. THE CURRENT AND FAILURE MILEAGE WERE 115000. AK THE CONSUMER STATED THE JEEP HAS RAN PERFECT SINCE THE REPAIR BUT DAIMLER CHRYSLER REFUSES TO HONOR THEIR RECALL NOTICE. UPDATED 08/13/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185837March 21, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 58,400 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFROST, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITED WITH DUEL ZONE VENTILATION SYSTEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185538March 19, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR FAILURE. NO HEAT TO WINDOW DEFROSTER/DEFOGGER. UNABLE TO CLEAR WINDOW TO SEE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184700March 10, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER BLEND DOORS AND RECIRCULATION DOORS NO LONGER FUNCTION. TO MY KNOWLEDGE, THIS IS A DESIGN FLAW AND WILL AFFECT EVERY 1999-2004 JEEP GRAND CHEROKEE WITH AUTO CLIMATE CONTROL. THE DEALERSHIPS REQUEST A RIDICULOUSLY HIGH PRICE FOR REPAIRS. JEEP/CHRYSLER SHOULD STEP UP AND CORRECT THIS MALFUNCTION IN THEIR FAULTY PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184717March 10, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
(1) UNKNOWN, NONE (2) BLEND DOOR FAILURE: UNABLE TO DEFROST, VISIBILITY OBSTRUCTED (3) HASN'T BEEN CORRECT YET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184636March 9, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON MARCH 7, 2007, THE INSTRUMENT PANEL IN MY 2002 JEEP GRAND CHEROKEE LAREDO SUDDENLY FAILED-GAS GAUGE, SPEEDOMETER, ODOMETER, BATTERY LEVEL, TEMPERATURE GAUGE ETC ALL INOPERATIVE. ON MARCH 8, 2007 MY MECHANIC TOLD ME THAT THIS EVENT WAS COVERED UNDER CHRYSLER RECALL 994. TODAY I TOOK MY CAR TO THE DEALER WHO SAID THAT THE RECALL HAD ALREADY BEEN PERFORMED IN 2002 AND SO THEY WERE UNABLE TO PERFORM THE RECALL AGAIN. HOWEVER, THIS HAS NEVER HAPPENED TO MY CAR BEFORE AND I DID NOT REQUEST THAT RECALL BE PERFORMED IN 2002. THE SERVICE MANAGER SAID THEY NEED TO CHARGE ME $85.00 TO DIAGNOSE THE PROBLEM. HE ALREADY KNOWS WHAT THE PROBLEM IS AND IT IS A SAFETY PROBLEM BECAUSE I HAVE NO IDEA HOW FAST I AM DRIVING! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184294March 6, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I BOUGHT A 2002 JEEP GRAND CHEROKEE LIMITED IN DECEMBER OF 06. MARCH 2ND I BROUGHT MY CAR TO A MECHANIC BECAUSE MY WINDOW WOULD SLOWLY GO DOWN, AND THEN WOULD NOT GO UP WITHOUT MY ASSISTANCE. WHEN THE MECHANIC LOOKED AT THE CAR, IT WAS MY WINDOW REGULATOR THAT WAS THE PROBLEM. I HAD IT FIXED FOR $328.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184216March 5, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*- THE CONTACT STATED THAT WHEN DRIVING THE 2002 JEEP GRAND AT 45 MPH ON CLEAR ROAD CONDITIONS THE AIR CONDITIONER STARTED TO BLOW COLD AIR ON THE PASSENGER SIDE. THE PROBLEM OCCURRED WHEN HE TURNED ON THE HEATER. ALSO CAUSED COLD AIR TO BLOW ONTO THE WINDSHIELD. THE COLD AIR BLEW ONTO THE WINDSHIELD THAT CAUSED THE WINDSHIELD TO FREEZE. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD ONCE IT FROZE. WHEN HE ATTEMPTED TO TURN THE HEATER OFF IT CONTINUED TO BLOW COLD AIR AS LONG AS THE ENGINE WAS RUNNING. THE VEHICLE WAS BEING INSPECTED BY THE DEALERSHIP. THE VEHICLE CURRENTLY HAD 59000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184266March 5, 2007
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHEN HEADLIGHT SWITCH IS IN THE AUTO SETTING THE HEADLIGHTS WILL TURN ON RANDOMLY AND STAY ON FOR A WHILE. VEHICLE IS PARKED AND NOT RUNNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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