Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10873970June 13, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH APPROACHING A STOP LIGHT, THE VEHICLE STALLED AND THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE GEAR SHIFTER WAS PLACED IN NEUTRAL AND, WHILE CHARGING THE VEHICLE'S BATTERY, SMOKE APPEARED UNDER THE HOOD ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10873614June 10, 2016
ELECTRICAL SYSTEM
THE ALTERNATOR FAILED WHEN IN MOTION ON A CITY STREET AND LEFT ME STRANDED IN MY 2012 JEEP GRAND CHEROKEE V6 THAT HAS ONLY 50,000 MILES ON IT. THERE IS AN ALTERNATOR RECALL OUT FOR MOST 2012 V6 JEEPS, CHRYSLER, ETC; HOWEVER, I HAVE BEEN TOLD THAT THE RECALL DOES NOT APPLY FOR MY VEHICLE FOR SOME REASON EVEN THOUGH I HAD THE SAME ISSUE AS ALL THE OTHER VEHICLES THAT ARE INCLUDED IN THE RECALL. I AM HOPING THAT THEY DO RIGHT BY THEIR LOYAL CUSTOMERS AND EXPAND THE RECALL TO INCLUDE MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873722June 10, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A NOISE FROM THE ENGINE COMPARTMENT. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE BATTERY WARNING INDICATOR AND ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE STALLED AND WOULD NOT RESTART, AND WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED THE BATTERY TO FAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873291June 8, 2016
ELECTRICAL SYSTEM
TIPM FAILURE AS I DROVE DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872456June 3, 2016
SERVICE BRAKES
BREAK BOOSTER RECALL - 6/3/2016 - MY 2012 JEEP GRAND CHEROKEE COULD NOT BE STOPPED. WHILE DRIVING, AS I ATTEMPTED TO STOP THE VEHICLE, I NOTICED THE BREAK PEDAL WAS MUCH HARDER THAN USUAL. WHEN I PRESSED THE BREAK PEDAL, AIR WAS ESCAPING FROM THE BREAK PEDAL AND THE CAR COULD NOT BE STOPPED. I HAD TO USE THE EMERGENCY BREAK TO STOP THE VEHICLE ALL THE WAY BACK TO THE DEALERSHIP. I MANAGED TO DRIVE THE CAR TO THE DEALERSHIP AND TRIED NOT TO CRASH THE CAR OR HURT MYSELF OR SOMEONE ELSE. AFTER SPEAKING TO THE DEALERSHIP, I WAS INFORMED THERE WAS A RECALL ON THE VEHICLE BACK IN 2014 WHICH THE "FIXED". HOWEVER, THE ISSUE WAS NOT RESOLVED BECAUSE THE RECALL ISSUE HAPPENED AGAIN TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871549May 31, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE BRAKE SENSOR LIGHT ILLUMINATED OFF AND ON AND THE BRAKE PEDAL FELT SPONGY WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A LEAK WAS PRESENT IN THE BRAKE BOOSTER AND THE BOOSTER WOULD NEED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V1540000(SERVICE BRAKES). A WATER DIVERTED SHIELD WAS INSTALLED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871630May 31, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED MORE THAN TEN TIMES. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871077May 26, 2016
ELECTRICAL SYSTEM
PROBLEM STARED APPROXIMATELY 2 WEEKS AGO. THE REAR HATCH ON THE VEHICLE WOULD NOT UNLOCK. ONCE I STARTED THE VEHICLE AND DROVE IT WOULD EVENTUALLY BEGIN WORKING AGAIN. ITS BEGINNING TO HAPPEN MORE FREQUENTLY AND NOW THE PASSENGER AND DRIVERS DOOR(S) ARE AFFECTED. I NOTICED IN MANY JEEP FORUMS THAT A STRONG POSSIBILITY EXISTS THAT THE TIPM IS BAD. I'VE ALREADY HAD MY VEHICLE IN FOR THE TIPM RECALL FOR THE FUEL PUMP. I DIDN'T HAVE ANY ISSUES BEFORE THE RECALL BUT NOW I'M NOTICING MORE "GLITCHY" ELECTRICAL ISSUES STARTING TO POP UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870394May 23, 2016
ELECTRICAL SYSTEM
JEEP GRAND CHEROKEE RECALL 14V634000. CHRYSLER SUSTAINS THAT MY CAR DOESN'T QUALIFY FOR THIS RECALL. WHILE DRIVING THE BATTERY LIGHT CAME ON. FIVE MINUTES LATE THE ENGINE STALLED. I TRIED TO JUMP STARTED BUT THE JUMPERS GOT HOT IN A MATTER OF SECONDS RIGHT AFTER A CONNECTED THEM. AFTER II DISCONNECTED THE ALTERNATOR CABLE THE SHORT DISAPPEARED AND I WAS ABLE TO START THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870157May 21, 2016
EXTERIOR LIGHTING
LOW BEAM RUNNING LIGHT GOES OUT. HAD IT FIX THREE TIMES AND LIGHT STILL STOPS WORKING WHILE DRIVING. ON PASSENGER SIDE FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10869979May 20, 2016
EXTERIOR LIGHTING
WIRING TO BALLAST IN PASSENGER SIDE HEADLAMP MELTED AND MALFUNCTIONED CAUSING ENTIRE HEADLAMP ASSEMBLY TO HAVE TO BE REPLACED FOR $1400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865600May 18, 2016
STRUCTURE:BODY
FAILURE OF AUTOMATIC REAR TAILGATE AND ASSOCIATED OBSTRUCTION/SAFETY SENSOR MECHANISMS. TAILGATE OPENS TO WITHIN AN INCH OR TWO OF FULL HEIGHT THEN SILENTLY STARTS TO FALL BACK AT AN INCREASING VELOCITY AND SLAMS SHUT. PRESSING THE CONTROL BUTTON TO STOP THE FALL DOES NOT WORK NOR DOES THE RAPID DROP STOP WHEN ENCOUNTERING AN OBSTRUCTION. WHEN TAILGATE FIRST STARTED TO REVERSE DIRECTION I REACHED IN TO PRESS THE BUTTON TO STOP OR REVERSE IT AND IT CONTINUED DOWNWARD AND PINNED MY ARM AND CAUSED ME TO WRENCH MY BACK. HAD ANYONE LEANED INTO THE BACK AS IT WAS GOING UP, IT WOULD HAVE SILENTLY SLAMMED BACK DOWN ON THEIR HEAD OR NECK RESULTING IN SERIOUS INJURY AS THE TAILGATE IS QUITE HEAVY AND QUICKLY GAINS SUBSTANTIAL MOMENTUM AND FORCE. SINCE THE TAILGATE NEVER REACHES FULL HEIGHT IT APPEARS THAT SAFETY INTERLOCKS DO NOT GET ACTIVATED/TRIGGERED HENCE IT BECOMES A DEAD DROP. IT APPEARS THAT THE CAUSE IS A LOSS OF PRESSURE IN THE RIGHT REAR STRUT, THOUGH OTHER ELECTRONIC FACTORS MAY BE CONSIDERED. THIS IS A VERY DANGEROUS DEFECT THAT HAS THE POTENTIAL TO CAUSE SERIOUS OR EVEN A FATAL INJURY. A REPAIR IS SCHEDULED AT THE DEALER ON MAY 25. OTHER INCIDENTS OF THIS TYPE HAVE BEEN REPORTED ON GOOGLE SEARCH.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10865313May 17, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V540000 (SERVICE BRAKES, HYDRAULIC), THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO OPERATE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. SIX WEEKS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO WEEKS LATER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE RECALL WAS PARTIALLY PERFORMED AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865417May 17, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BATTERY LIGHT ILLUMINATED. THE VEHICLE MADE A HUMMING NOISE AND THE VEHICLE STALLED SIMULTANEOUSLY WITHOUT WARNING. THE CONTACT STATED THAT THE BATTERY AND THE ALTERNATOR FAILED. THE POWER WINDOWS WOULD NOT ROLL DOWN WHEN PROMPTED BY THE DRIVER. FURTHERMORE, SMOKE APPEARED UNDER THE HOOD NEAR THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 57,459.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10865428May 17, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULICS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WITH THE BRAKES AND THE ALTERNATOR. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865201May 16, 2016
ELECTRICAL SYSTEM
VEHICLE STALL WHILE RUNNING. WITHOUT ANY SYMPTOM IT JUST STALL,SUPER SCARE OF DRIVING THE JEEP. GOT THE RECALL FOR THE FUEL PUMP DONE AND THE PROBLEM STILL HAPPENING, HOW IS POSSIBLE THAT THIS VEHICLES REMAINS ON THE STREETS WHEN THERE IS HUNDREDS OF COMPLAINS ABOUT THIS, WHAT CAN BE WORST OF LOSING CONTROL OF YOUR CAR WHILE DRIVING AT HIGHWAY SPEEDS. MY LAST CHRYSLER EVER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864418May 11, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK THE VEHICLE LONGER TO COME TO A COMPLETE HALT. THE EMERGENCY BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO A DEALER WHO CONFIRMED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 79,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863939May 9, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A NOISE FROM THE ENGINE COMPARTMENT. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED FOLLOWED BY THE ENTIRE INSTRUMENT PANEL. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE OIL PUMP FAILED AND THE ENTIRE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED TO THE DEALER AND THE SAME DIAGNOSIS WAS RENDERED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863602May 6, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE MAKING A TURN, THE CONTACT CRASHED INTO THE FRONT DRIVER SIDE OF ANOTHER VEHICLE. THE CONTACT SUSTAINED MINOR WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY WITH THE MASSIVE IMPACT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10862024April 28, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL, THE WINDSHIELD WIPERS MALFUNCTIONED, AND THE WINDOWS FAILED TO OPEN AND CLOSE. AFTER TURNING OFF THE ENGINE, THE VEHICLE FAILED TO RESTART. ALSO, THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRELESS CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THE TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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