Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10683615February 16, 2015
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
MY HUSBAND WAS IN AN ACCIDENT ON A SUNNY MORNING WITH NO PRECIPITATION OR ICE INVOLVED WHILE DRIVING IN A 2011 JEEP GRAND CHEROKEE. HE WAS NOT SPEEDING OR FOUND RESPONSIBLE FOR THIS ACCIDENT. A CHRYSLER AUTHORIZED BODY SHOP AND THE INSURANCE COMPANY TOTALED THE CAR BASED ON THE STEERING COLUMN, ELECTRICAL SYSTEM, THE AIRBAGS, AS WELL AS THE SEAT BELTS - WHICH WE FOUND STRANGE SINCE WE DROVE THE CAR FROM THE ACCIDENT. IT HAS BEEN OVER A YEAR NOW THAT HE HAS BEEN DEALING WITH THE AFTERMATH OF THIS ACCIDENT - A TRAUMATIC BRAIN INJURY FROM THIS SMALL COLLISION, STILL OUT TO WORK, HAVING TROUBLE FUNCTIONING, AND TRYING TO GET SOME ANSWERS AS TO HOW AN AIRBAG THAT DEPLOYED AT A SPEED OF 30 MPH OR LESS CAN INJURE SOMEONE SO MUCH. FCA (WHICH IS NOW CHRYSLER) IS NOT GIVING US ANY STRAIGHT ANSWERS AS TO WHETHER THIS CASE IS INVOLVED WITH THE TANAKA AIRBAG RECALL SITUATION. BASED ON THEIR ACTIONS WE FEEL THAT FCA DOESN'T WANT TO PAY FOR/TAKE RESPONSIBILITY FOR THE VEHICLES THAT THEY HAVE INHERITED FROM CHRYSLER. THROUGH OUR DEALINGS WITH FCA WE ARE LEARNING THAT THEY CANNOT BE TRUSTED TO DO WHAT THEY SAY THEY ARE GOING TO DO. FCA HAS TOLD US A FEW DIFFERENT STORIES ABOUT THE ORC MODULE, AIRBAGS, AND SEAT BELTS, WHAT WE HAVE FOUND IS THAT FCA IS A GROUP OF LIARS AND THIS NEEDS TO BE LOOKED INTO BY THE FEDERAL GOVERNMENT IMMEDIATELY AS FCA IS DIRECTLY PUTTING AMERICAN SAFETY AT RISK. WE WERE VERY LOYAL JEEP CUSTOMERS PRIOR TO THE FCA BUYOUT BECAUSE OF CHRYSLER'S PREVIOUS TRACK RECORD OF SAFETY AND THEIR RELIABILITY AS A COMPANY TO TAKE CARE OF IMPORTANT ISSUES LIKE THESE, FCA IS NOT FOLLOWING IN THEIR FOOTSTEPS AND I HOPE ALL WHO READ THIS THAT CAN DO SOMETHING ABOUT THIS WILL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10682851February 11, 2015
ENGINE, STEERING
WAS COMING TO A STOP, GETTING READY TO DO A LEFT TURN AND THE CAR ENGINE WENT OFF AND THE STEERING WHEEL LOCKED. HAD TO COME TO A COMPLETE STOP AND PUT JEEP INTO PARK TO START IT AGAIN. STARTED FINE BUT WAS DANGEROUS AS THIS COULD HAVE HAPPENED IN THE INTERSECTION. COULD HAVE CAUSED A CRASH. THIS IS THE SECOND TIME THIS HAS HAPPENED AND TOOK IT IN FOR A RECALL ALREADY REGARDING STALKING ISSUE. PLEASE HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682179February 9, 2015
ENGINE
TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND INDICATED THAT THE PART WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681548February 5, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V530000 (ELECTRICAL SYSTEM), 14V391000 (ELECTRICAL SYSTEM), AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661692February 4, 2015
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC, STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE LAREDO A P14 RECALL WAS RECEIVED. *MW THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE AND WAS PLACED ON A WAITING LIST. ALSO, THE SUN ROOF FUNCTION WAS INOPERATIVE, THE LEATHER WAS SEPARATING FROM THE DASHBOARD AND THE ROTORS WERE COMPLETELY RUSTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680781February 3, 2015
SERVICE BRAKES
I CALLED LOCAL DEALERSHIP TO HAVE RECALL PERFORMED. THE DEALER PUT ME ON A "LIST", I HAVE NOT HEARD BACK FROM THEM SINCE. I HAVE CONTACTED THEM AND THEY SAID I WAS STILL ON THE LIST. I CONSIDER BRAKES TO BE A VERY IMPORTANT SYSTEM IN THE FUNCTION OF MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680507February 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/6/15*CN THE CONSUMER STATED THE RECALL WAS COMPLETED ON MARCH 20, 2015. UPDATED 04/09/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680524February 2, 2015
ENGINE
NOTICED A LEAK UNDER MY ENGINE AND WHEN I POPPED MY HOOD THERE WAS OIL SPRAYED EVERYWHERE. MAJOR LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680552February 2, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 15 MPH, THE BRAKES FAILED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680377February 1, 2015
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
IN OCTOBER 2014, MY JEEP GRAND CHEROKEE STALLED WITHOUT WARNING THREE TIME. THERE WAS COMPLETE LOSS OF POWER, NO WARNING LIGHTS. I HAVE A PUSH BUTTON START AND HAD TO COME TO A COMPLETE START, PLACE IT IN PARK, AND RESTART. EACH TIME WAS ON A BUSY STREET WITH MANY UNHAPPY DRIVERS SLAMMING ON THEIR BRAKES. I LEFT THE CAR AT THE JEEP DEALERSHIP FOR TWO DAYS AND THEY FOUND NOTHING. THE NEXT WEEK, I GOT THE RECALL. I TOOK IT BACK AND THEY CHECKED WITH THE REGIONAL SERVICE GUY. THEY CHANGED THE TIPM PENDING THE "FINAL FIX." NO MORE STALLS OCCURRED. THEY THEN DID THE "FINAL FIX" IN JANUARY. I HAD ANOTHER STALL ON JANUARY 26! I'LL TAKE IT BACK WITH THE NEXT RECALL FOR GOD KNOWS WHAT AND SEE WHAT THEY SUGGEST. I'M NOT OPTIMISTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679574January 28, 2015
FUEL/PROPULSION SYSTEM
MY CAR WOULD NOT START I TOOK IT FOR SERVICE AND IT WAS CORRECTED AND REPLACED UNDER MY WARRANTY. HOWEVER I'VE HAD A FUEL PUMP RELAY RECALL AND HAVE BEEN WAITING FOR MONTHS FOR THE CAR DEALERSHIP TO CALL ME AND REPLACE IT. EACH TIME I CALL TO FOLLOW UP THEY SAY WE WILL CALL YOU ONCE THE PART IS IN. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662778January 21, 2015
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE. CONSUMER STATES HE PAID FOR RECALL REPAIRS BUT HAVE YET TO RECEIVE REIMBURSEMENT. *TA ACCORDING TO CHRYSLER, THE PART REQUIRED TO PROVIDE A PERMANENT REMEDY WAS NOT AVAILABLE AND THERE WAS NO REPAIR PROCEDURE IN PLACE. RECALL # 14V530000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676820January 20, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676822January 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10673047January 16, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE AIR BAGS INADVERTENTLY DEPLOYED AND THE VEHICLE CRASHED INTO A MAILBOX. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, THE SHOULDERS, AND THE LEFT WAIST THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. MA 10/6 UPDATED 9/18/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10672696January 15, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE COMPLETELY SHUT OFF AND THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 02/27/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, THE FAILURE RECURRED. UPDATED 4/26/2016 *JS UPDATED 9/18/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672318January 13, 2015
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, AIR BAGS
ON DECEMBER 26, 2014 I WAS REAR ENDED IN MY 2011 JEEP GRAND CHEROKEE AS I WAS MAKING A RIGHT TURN ONTO MY ROAD. I WAS SLOWED DOWN TO APPROXIMATELY 10 MPH OR LESS AS I WAS TURNING AND GOT HIT BY A LARGE PICK-UP TRUCK. FIRST OF ALL, I AM HAPPY THAT MY JEEP TOLERATED THE FORCE FROM THE REAR END COLLISION AS WELL AS IT DID, AND IT EVEN TOOK BOUNCING OFF A GUIDE RAIL PRETTY WELL TOO; HOWEVER, THE SAFETY FEATURE IN THE HEADREST IS SOMETHING THAT NEEDS TO BE ADDRESSED. SINCE I HAD NO FRONT OR SIDE IMPACT, NONE OF MY AIRBAGS DEPLOYED. HOWEVER, THE AIRBAG IN THE HEADREST MADE THE HEADREST SLAM MY HEAD FORWARD CAUSING WHIPLASH AND A NECK INJURY. I UNDERSTAND THIS IS SUPPOSED TO BE A SAFETY FEATURE; HOWEVER, IT CAUSED ME MORE INJURY. I WAS NEVER AWARE THAT MY CAR HAD THIS FEATURE. SEVERAL DAYS AFTER THE ACCIDENT, I DECIDED TO LOOK IN MY OWNER'S MANUAL AND THERE IS NOTHING IN THERE REGARDING THE HEADRESTS. IT ONLY MENTIONS THE FRONT AIRBAGS, CURTAIN AIRBAGS AND SEAT AIRBAGS. MY INSURANCE ADJUSTOR WASN'T EVEN FAMILIAR WITH THIS FEATURE WHEN HE CAME OUT TO INSPECT THE DAMAGE TO MY VEHICLE. IF I WOULD HAVE KNOWN ABOUT THE AIRBAG IN THE HEADREST AND THE INJURY THAT IT COULD CAUSE, I WOULD HAVE HAD THE HEADRESTS REMOVED FROM MY CAR AND REPLACED THEM WITH STANDARD HEADRESTS! SINCE THE ACCIDENT, I AM DEALING WITH HEADACHES AND AM GOING TO PHYSICAL THERAPY FOR MY NECK INJURY. I SERIOUSLY HOPE NO ONE ELSE SUFFERS FROM THIS "SAFETY FEATURE" THAT I WASN'T EVEN MADE AWARE OF AS THE OWNER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10672243January 13, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I HAVE RECEIVED 3 RECALL NOTICES REGARDING MY 2011 JEEP GRAND CHEROKEE (NHTSA 14V154, 14V530 AND 14V391). AFTER RECEIVING NOTICE 14V154 I CONTACTED THE LOCAL DEALERSHIP (LARRY H MILLER IN BOISE IDAHO) AND WAS INFORMED THAT THE PARTS WERE BACK ORDERED WITH NO DATE WHEN PARTS WOULD BE AVAILABLE. THIS INFORMATION WAS REPEATED IN SEPTEMBER. HAVING NOW RECEIVED 3 RECALLS I ATTEMPTED TO SCHEDULE TO HAVE ALL 3 RESOLVED AT THE SAME TIME. HOWEVER, WHEN I TRIED TO SCHEDULE A SERVICE, I'M TOLD THAT, WHILE PARTS ARE AVAILABLE, THEY WILL NOT ORDER THE PARTS UNTIL I BRING MY VEHICLE IN FIRST. WHEN I ASKED WHY THEY STATED THAT THEY NEEDED THE VIN NUMBER. HOWEVER, THEY NOT ONLY HAVE MY VEHICLE INFORMATION ON RECORD AND I HAD THE VIN AVAILABLE DURING THE CALL. I ASKED TO COMPLETE THE SERVICE ORDER ON THE PHONE AND WAS TOLD IT WAS "POLICY" TO SCHEDULE SERVICE APPOINTMENTS ONLY WHEN THE VEHICLE IS PRESENT AND ONLY THEN WILL THEY ORDER PARTS. THIS DEALERSHIP HAS EXCEEDED THE REASONABLE AMOUNT OF TIME TO COMPLETE THE REPAIRS AND IS CREATING AN UNREASONABLE BARRIER TO COMPLETING THE SERVICES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671777January 12, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I'VE BEEN RECEIVING RECALL NOTICES ON A JEEP I PURCHASE LAST FEBRUARY (USED) ON RECALLS P14, P36 AND P54. I CONTINUOUSLY CALL JEEP TO HAVE THESE ISSUES REPAIRED AND AM TOLD THE PARTS ARE NOT AVAILABLE, JEEP HASN'T SHIPPED OR THEY JUST HAVE TOO MANY RECALLS. HOW DO I GET MY RECALLS FIXED BEFORE I DO HAVE A CRASH?? I AM CONCERNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671425January 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE FOR MONTHS. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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