Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10195098July 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
I HAVE A 2002 GRAND CHEROKEE OVERLAND. I REALIZED MY HEATER VENTS ON THE PASSENGER SIDE WEREN'T WORKING AFTER THE VEHICLE WAS BEYOND THE 36,000 MILE WARRANTY. I BELIEVE THE FAILURE WAS LONG BEFORE 36,000 MILES BUT IT WAS TOO LATE FOR THE PROBLEM TO BE COVERED BY THE WARRANTY. I TOOK IT TO A DEALER WHO TOLD ME THE VENT-AIR DOOR HAD FAILED. THE COST TO REPAIR WAS QUOTED AT BEING AROUND $1300. I THOUGHT IT STRANGE THAT A FAILURE OF THIS TYPE WOULD OCCUR ESPECIALLY IN A VEHICLE WITH LOW MILEAGE. I HAVEN'T GOT THE VEHICLE REPAIRED YET BUT IT IS CERTAINLY AN AGGRAVATION IN THE WINTER. I TALKED TO TWO PEOPLE WHERE I WORK WHO OWN GRAND CHEROKEES AND BOTH THEIR JEEPS HAVE THE SAME PROBLEM. SEEMS LIKE AN UNUSUAL COINCIDENCE. AFTER CHECKING ON THE INTERNET IT APPEARS A LOT OF JEEP OWNERS ARE HAVING THE SAME HEATER-VENT DOOR PROBLEMS. SOUNDS LIKE A DESIGN PROBLEM TO ME THAT JEEP OWNERS ARE PAYING THE PRICE FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194852June 28, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
THE DUAL-ZONE CLIMATE CONTROL ON THE JEEP GRAND CHEROKEE OVERLAND STOPPED WORKING. THE 2 VENTS IN THE CENTER OF THE DASHBOARD RESPOND TO THE CLIMATE CONTROL SETTINGS, AND BLOW THE APPROPRIATE TEMPERATURE AIR. THE REMAINING 3 VENTS IN THE DASH, AND 2 ADDITIONAL FLOOR VENTS ONLY BLOW AIR THAT IS THE TEMPERATURE OF THE OUTSIDE AIR. , IN THE SUMMER TIME, 2 VENTS BLOW COLD AIR, AND THE REMAINING 5 BLOW HOT AIR. AND IN THE WINTER, THE OPPOSITE HAPPENS; 2 VENTS BLOW WARM AIR, AND THE REMAINING 5 BLOW COLD AIR. THIS WAS MY SECOND GRAND CHEROKEE THAT HAS HAD THIS PROBLEM, AND MY BROTHER'S GRAND CHEROKEE HAS ALSO HAD THIS SAME EXACT PROBLEM. UPON SPEAKING WITH DEALERS, IT SEEMS LIKE HUNDREDS OF TRUCKS NEED TO HAVE THIS IDENTICAL ISSUE FIXED. IT WAS RELATED TO THE BLEND DOORS, WHICH ERE PART OF THE DUAL ZONE SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194195June 25, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WE OWN 2 JEEP GC LAREDOS, AND HAVE HAD 3 WINDOW REGULATORS FAIL IN THE LAST 3 MONTHS. THE LOUD POP AND THE WINDOW DROPPING EACH TIME HAS ALMOST CAUSED CRASHES. WHILE THIS WA S NOT CURRENTLY A HUGE SAFETY ISSUE IT WAS DEFINITELY A MAJOR DESIGN FAULT AND JEEP SHOULD ACT ON IT WITH A RECALL. ALSO, LIKE MOST PEOPLE WE HAD WARPED ROTORS AND BRAKE PROBLEMS FROM THE START , 3 TIMES FOR THE JEEP AND 2 TIMES FOR MY HUSBAND'S JEEP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194513June 19, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2002 JEEP GRAND CHEROKEE SAFETY RECALL F-25- ELECTRIC RADIATOR FAN CUSTOMER STATES THAT THE RADIATOR FAN MOTOR LOCKED UP CAUSED THE FAN BLADE WENT THROUGH THE RADIATOR CAUSING THE RADIATOR TO LEAK ANTIFREEZE CUSTOMER WANTS REIMBURSEMENT**CC A RECALL HAD BEEN ISSUED FOR THE PROBLEM THE CONSUMER HAD ALREADY EXPERIENCED. THE CONSUMER SUBMITTED THE RECEIPT TO THE MANUFACTURER. THE MANUFACTURER WROTE THE CONSUMER BACK AND STATED THE REPAIR BILL SHE SUBMITTED DID SHOW OF THE REPLACEMENT PARTS THAT WERE INVOLVED IN THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193123June 13, 2007
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
ENGINE HOOD NO LONGER STAYS IN UPRIGHT POSITION. IT HOLDS FOR AWHILE AND THEM FALLS DOWN ON HEAD OF PERSON WORKING UNDER THE HOOD. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10192932June 11, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
AIR CONDITIONING SUBASSEMBLY BLEND MODE DOORS ARE NOT FUNCTIONING PROPERLY. WHEN THE AIR CONDITIONER IS ON, AIR WILL BLOW ON THE DRIVER'S SIDE BUT NOT ON THE PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192993June 11, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND. E EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS, (3) FAILURE OF PASSENGER'S HEAT WHILE STILL MAINTAINING THE DRIVER'S HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASED ON PASSENGER'S SIDE . CONSEQUENTLY THE WINDSHIELD AND FRONT WINDOWS DID NOT CLEAR. WHATSOEVER CAME THE PASSENGER'S SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A BLEND AIR DOOR WAS NECESSARY FOR APPRATELY $1,200. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEES WITH DUEL ZONE VENTILATION SYSTEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192781June 8, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM
F25 RECALL-RADIATOR FAN BLADE FAILURE-"SUBSEQUENT" DAMAGE TO RADIATOR BEYOND REPAIR-REPLACEMENT ONLY-NO HELP FROM RECALL CENTER OR LOCAL DEALER-THE CONSUMER IS EXPECTED TO PAY THE BILL FOR THE RECALL FAILURE DAMAGE TO OTHER PARTS OF VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192613June 6, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 3 MPH IN REVERSE, THE CONTACT HEARD A LOUD POP COMING FROM HER VEHICLE. SHE DISCOVERED THAT THE PLASTIC FAN BLADE ON THE RADIATOR FAN SEPARATED. THE FAILURE CAUSED DAMAGE TO THE RADIATOR AS WELL AS SOME OTHER PARTS TO WHICH THE CONTACT COULD NOT RECALL. THE REPAIR WILL COST $600. THE VEHICLE WAS TOWED TO THE DEALER. DAIMLER CHRYSLER STATED THAT THEY WOULD NOT PAY FOR THE REPAIR BECAUSE THE CONTACT DID NOT BRING THE VEHICLE IN FOR REPAIR WHEN SHE RECEIVED RECALL NOTICE # F25 (ELECTRIC RADIATOR FAN). THE MANUFACTURER STATED THAT THE CONTACT SHOULD HAVE PARKED THE VEHICLE AND REFRAINED FROM DRIVING. THE CONTACT WENT TO TWO DIFFERENT DEALERS FOR THE REPAIR, BUT NEITHER WERE TAKING ANY APPOINTMENTS. SHE FEELS THAT SHE SHOULD NOT HAVE TO PAY FOR THE REPAIR BECAUSE SHE COULD NOT GET AN APPOINTMENT FROM THE DEALER. THE ENGINE SIZE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192346June 3, 2007
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
JEEP PARKED IN THE GARAGE NO ONE IN IT AND WITH THE HEADLIGHT SWITCH IN THE AUTO POSITION THE LIGHTS GO ON AND OFF BY THEM SELVES. SOMETIMES THE LIGHTS GO ON AND OFF WITH THE GARAGE DOOR OPENER. SOMETIMES THEY STAY ON ALL NIGHT AND WHEN YOU COME OUT TO LEAVE THE BATTERY IS DEAD. I HAVE HAD THIS PROBLEMS SENSE IT WAS NEW. THE DEALER SAID THEY CANNOT FIX THE PROBLEM UNLESS IT IS THERE WHEN I BRING IT IN. HOW MANY TIMES IT HAPPENS I'M NOT SURE UNLESS I'M IN THE GARAGE AT THE TIME IT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192243June 1, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT END OF THE VEHICLE SHOOK WHEN THE BRAKES WERE DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FRONT ROTORS WERE WARPED DUE TO EXCESSIVE HEAT. THIS FAILURE HAS OCCURRED PREVIOUSLY. THE CORRECT VIN, # OF CYLINDERS, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 55,000 AND FAILURE MILEAGE WAS 45,239.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192115May 31, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VENTILATION SYSTEM FAILURE, CANNOT USE DEFROST TO SEE OUT WINDSHIELD WHEN FOG APPEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191915May 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HVAC SYSTEM DIED, BLEND DOORS AND RECIRC DOORS LOCATED UNDER DASH HAVE FAILED, THIS IS A COMMON PROBLEM ON THIS VEHICLE, $2000 TO FIX, CHRYSLER SHOULD RECALL THIS PROBLEM AS EVERY GRAND CHEROKEE EXPERIENCES IT. SO UNTIL FIXED NO VENTILATION, NOTABLE DEFROST SO WINDSHIELD FOGS UP CAUSING UNSAFE VISIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191154May 18, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT CALLED PERTAINING TO THE CLASS ACTION SUIT AGAINST JEEP FOR THE BRAKES. SHE HAS BEEN EXPERIENCING SEVERE BRAKE AND ROTOR FAILURE. SHE STATED THAT WHEN SHE DEPRESSES THE BRAKES, THE VEHICLE PULSATES HORRIBLY AND OUT OF CONTROL, CAUSING THE STEERING WHEEL TO SHAKE. EVERY TIME THE VEHICLE WAS TAKEN TO THE DEALER, THEY STATED THAT SHE NEEDED A FRONT END ALIGNMENT. THE CONTACT HAS HAD THE ALIGNMENT PERFORMED THREE TIMES AND THE FAILURE STILL OCCURS. SHE HAS CONTACTED THE MANUFACTURER WHO STATED THAT SHE DOES NOT QUALIFY FOR THE CLASS ACTION SUIT BECAUSE HER VEHICLE IS AN OLDER MODEL. THE CONTACT STATED THAT THE MECHANICS HAVE CONTINUED TO PLACE THE FAULTY PART ON HER VEHICLE DUE TO THE DATE OF THE CLASS ACTION SUIT. NEW TIRES WERE ALSO INSTALLED AS SUGGESTED BY THE MECHANIC. APPROXIMATELY 10,000 MILES LATER, THE BRAKES ARE NEEDING TO BE REPLACED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 80,655 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190857May 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE HEATING/AIR CONDITIONING SYSTEM ON 2002 GRAND CHEROKEE WAS FAULTY. THE VEHICLE HAS JUST OVER 65000 MILES ON IT. I JUST HAD IT REPAIRED AT A COST OF OVER $1000 AND IT WAS STILL MAKING NOISES THAT LEAD ME TO BELIEVE IT WILL FAIL AGAIN. IT WASNACCEPTABLE THAT A CAR COMPANY WITH AS MUCH EXPERIENCE AS DAIMLER CHRYSLER COULD NOT DESIGN A QUALITY HEATING / AIR CONDITIONING SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190598May 13, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
ENGINE LIGHT KEEPS COMING ON. DEALER, CAR MAX, STATED IT WAS A CHIP WHICH COST $350 TO REPAIR. THEY STATED IT WAS NOT LIFE THREATENING AND WILL NOT REPAIR IT AT THEIR COST. I NEED TO KNOW WHEN THE LIGHT CAME ON IF THE ENGINE WAS IN TROUBLE OR NOT, AND I FELT IT SHOULD BE REPAIRED AT THEIR EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190001May 7, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. WHILE DRIVING 5 MPH, THE CONTACT ATTEMPTED TO BRAKE BUT THE VEHICLE LUNGED FORWARD. THE GEAR WAS SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. WHILE DRIVING IN REVERSE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE LUNGED BACKWARDS. THE DRIVING CONDITIONS WERE FAVORABLE DURING BOTH FAILURES. PRIOR TO THESE FAILURES, THE VEHICLE OPERATED NORMALLY AND HAD NO PREVIOUS REPAIR WORK. THE CURRENT AND FAILURE MILEAGES WERE 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189678May 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
2002 JEEP GRAND CHEROKEE - BROKEN "HEATER BLEND DOORS". INTERNAL FAILURE RESULTED IN APPROX. $850 REPAIR. RESEARCH HAS SHOWN THAT THIS IS A COMMON FAILURE FOR THIS MODEL JEEP. FOUR DEALERSHIPS TOLD ME THAT THIS "HAPPENS TO ALL 99-04 CHEROKEES" AND THAT JEEP HAS NOT BEEN WILLING TO ISSUE A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189171April 28, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
COLD AIR ONLY / NO HEAT OR DEFOGGER ON DRIVERS SIDE / DOOR TRAVEL TOO SMALL / LARGE. DEALER QUOTE OF $1100 TO REPAIR/REPLACE HVAC SUB ASSEMBLIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189144April 27, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
AS ROLLING UP POWER WINDOW DRIVER DOOR LOUD POP WHICH STARTED ME. ATTEMPTED TO ROLL BACK DOWN AND MOVED SLOWLY SO LET UP ON CONTROL BUTTON. WINDOW SLOWLY SLID INTO DOOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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