Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10891689July 29, 2016
ENGINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE FAILED WITHOUT WARNING AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889307July 28, 2016
UNKNOWN OR OTHER
MY LEATHER ON DASH STARTED BUBBLING THEN IT JUST PEELED BACK (LEATHER DASH HAS DELAMINATED). I AM BEING TOLD THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888635July 26, 2016
ELECTRICAL SYSTEM
MY JEEP HAS BEEN ON RECALL FOR OVER 7 MONTHS TO FIX THE SUN VISOR ELECTRICAL PROBLEM. I AM TOLD THEY ARE WORKING ON A PERMANENT FIX SINCE THE OTHER TWO FIXES DOES NOT WORK. THIS IS A HUGE FIRE/SAFETY ISSUE AND IT SEEMS JEEP TAKES FOREVER TO IMMEDIATELY REPAIR ANY RECALL ITEM. HERE IS A CUT A PASTE: NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 15V-879 RECALL DATE: FEBRUARY 11, 2016 MANUFACTURER RECALL NUMBER: R71 SUMMARY: THE SUN VISORS ON YOUR VEHICLE MAY EXPERIENCE A HIGH RESISTANCE SHORT AT THE SUN VISOR VANITY LAMP WIRING AFTER A SERVICE REPAIR TO THE SUN VISOR, HEADLINER OR WHILE GAINING ACCESS ABOVE THE HEADLINER. SAFETY RISK: THIS MAY RESULT IN AN INOPERATIVE VANITY LAMP AND/OR AN ELECTRICAL FIRE. REMEDY: A PERMANENT REMEDY FOR THIS CONDITION IS CURRENTLY UNDER DEVELOPMENT. FCA IS MAKING EVERY EFFORT TO FINALIZE A REMEDY AND OBTAIN PARTS AS QUICKLY AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888294July 25, 2016
FUEL/PROPULSION SYSTEM
VEHICLE HAS INTERMITTENT NO START CONDITION. TIPM HAS BEEN REPLACED AND EXTERNAL RELAY HAS BEEN INSTALLED PER R009 RECALL BUT CONTINUES TO HAVE A FAIL TO START CONDITION. ENGINE CRANKS AS NORMAL BUT ENGINE DOESN'T START. WILL RUN AFTER MULTIPLE TRIES. COST OF REPAIR WAS $900 BUT MOSTLY PAID BY EXTENDED WARRANTY. 38,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888166July 25, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT ALL ELECTRICAL FUNCTIONS FAILED. IN ADDITION, A BURNING ODOR WAS PRESENT. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND BATTERY HAD FAILED AND THE ENGINE CONTROL UNIT WAS DAMAGED BECAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V634000( ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10888165July 25, 2016
VISIBILITY/WIPER
LAST FEW DAYS WERE EXTREMELY HOT IN THE NORTH EAST.MY CAR WAS PARKED IN AN OPEN PARKING LOT OVER THE WEEKEND AND THE FRONT WINDSHIELD DEVELOPED A CRACK DUE TO EXTREME HOT WEATHER. THE DEALER AND MANUFACTURER (FIAT/CHRYSLER) TOLD ME THE STANDARD WARRANTY EXPIRES AFTER A YEAR. I AM IN THE PROCESS OF GETTING IT REPLACED THRU MY INSURANCE COMPANY. I SUSPECT THIS TO BE A MANUFACTURING DEFECT OF THE TEMPERED GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885605July 18, 2016
AIR BAGS
CONCERNED WITH PROPER DEPLOYMENT OF PASSENGER AIRBAG. LEATHER DASH COMING LOOSE WITH SIGNIFICANT WRINKLES AND DISTORTION. WILL AFFECT PASSENGER AIRBAG DEPLOYMENT PER DESIGN INTENT DUE TO DEVIATION IN TEAR SEAM GEOMETRY. (WORKED PREVIOUSLY AS SEATBELT & AIRBAG ENGINEER AND HAVE WITNESSED EFFECT OF TEAR SEAM DEVIATION. PICTURES ATTACHED ARE NOT FROM MY VEHICLE, BUT SHOW ONSET OF WRINKLE CONDITION AND A DEPLOYED AIRBAG FOR TEAR SEAM LOCATION REFERENCE.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884851July 14, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE WAS SHIFTED FROM PARK TO DRIVE, THE VEHICLE ROLLED AWAY WHILE THE BRAKE PEDAL WAS DEPRESSED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SERVICE BRAKE AND HYDRAULIC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 27,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883546July 8, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE ALTERNATOR CAUSED THE COMPUTER SYSTEM TO FAIL AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. ..UPDATED 08/23/16 *BF THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE RECALL REPAIR.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883463July 7, 2016
STRUCTURE:BODY, SERVICE BRAKES, SUSPENSION
ON JUNE 24, 2016, BETWEEN 1:30 PM AND 2 PM, I WAS DRIVING FROM BRENTWOOD CA TO VALLEJO CA ON HWY 780 W AND AFTER TURNING A CURVE ON THE FREEWAY WHICH SLOPED DOWN TOWARDS CURTOLA PARKWAY, I APPLIED THE BRAKES AT ABOUT 30 MILES PER HOUR AFTER I EMERGED FROM THE OVERPASS WHICH WAS AT LEAST 5 CAR LENGTHS BEFORE THE CARS AHEAD OF ME WHICH WAS STOPPED AT A RED TRAFFIC LIGHT. HOWEVER, THE JEEP CONTINUED TO ROLL EVEN THOUGH I PRESSED ON THE BRAKES TO THE FLOOR BOARD. WHEN I REALIZED THE JEEP DID NOT STOP, AFTER CHECKING FOR VEHICLES ON THE LEFT FROM THE REAR VIEW MIRROR, I SWERVED TO THE LEFT TO AVOID HITTING THE TRUCK IN FRONT OF ME, BUT I STILL HIT THE LEFT CORNER OF THE NISSAN TRUCK IN FRONT OF ME BUT THE TRUCK DID NOT HIT THE VEHICLE IN FRONT OF HIM. I DAMAGED THE RIGHT CORNER OF THE FRONT OF MY JEEP. THE JEEP IS UNSAFE BECAUSE THE BRAKES FAILED AND WOULD HAVE CAUSED A FATAL ACCIDENT TO ME, MY THREE PASSENGERS, AND OTHER VEHICLES HAD I BEEN TRAVELLING AT A HIGH SPEED. I COMPLIED WITH ALL AVAILABLE RECALL REPAIRS INCLUDING THE BRAKE RECALL IN 2014 AND ALL THE SUGGESTED CHRYSLER MAINTENANCE ON THE JEEP. I REPORTED THE ACCIDENT TO MY INSURANCE GEICO AND TO CHRYSLER.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10882552July 5, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE ALTERNATOR WARNING LIGHT ILLUMINATED, THE POWER TO THE VEHICLE DEPLETED, AND A BURNING ODOR EMITTED FROM THE FRONT OF THE VEHICLE. THE CONTACT PARKED THE VEHICLE AND OBSERVED SMOKE CONNECTED TO THE ALTERNATOR AND HEARD A SIZZLING SOUND FROM INSIDE THE ALTERNATOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10882685July 5, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876475June 24, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000(ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876268June 23, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
WHEN SLOWING DOWN OR COMING TO A STOP, THE VEHICLE'S ENGINE WILL TURN OFF AND POWER STEERING WILL NOT WORK. IN ORDER TO START THE VEHICLE AGAIN, I NEED TO COMPLETELY STOP, PUT IT IN PARK AND START THE ENGINE. THIS HAS HAPPENED ON THE STREET AND FREEWAY. IT DOES NOT HAPPEN CONSTANTLY. I HAVE HAD TIMES WHERE IT HAPPENS 2 DAYS IN A ROW, ONCE A WEEK, AND ONCE A MONTH. I HAVE TAKEN THE VEHICLE TO A DEALER A FEW TIMES ALREADY, BUT THEY HAVE NOT BEEN ABLE FIGURE OUT WHAT THE ISSUE IS. AFTER HAVING THE VEHICLE AT THE DEALER FOR OVER 1 MONTH, I SPOKE TO A SENIOR TECHNICIAN THAT WORKS AT THE DEALER AND HE SAID IT IS A KNOWN ISSUE. HE TOLD ME THAT VEHICLES WITH THE 5.7L ENGINE AND THE PUSH TO START BUTTON HAVE BEEN HAVING THIS ISSUE AND THE ISSUE STARTS AROUND 30,000 TO 50,000 MILES AND THEY ARE NOT SURE WHAT IS CAUSING THE PROBLEM OR HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875959June 22, 2016
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT FAULT CODE "P2066" APPEARED TWICE SINCE PURCHASED NEW IN 2012. THE FIRST EVENT OCCURRED IN APRIL 2013 AT 17,000 MILES. CHRYSLER DEALERSHIP REPLACED RIGHT AND LEFT FUEL PUMP ALONG WITH FUEL LEVEL SENSOR UNDER WARRANTY. THE SECOND EVENT OCCURRED IN MAY 2016 AT 39,000 MILES. THE DEALERSHIP QUOTED A PRICE OF $1700 FOR REPAIR BUT AFTER SPEAKING TO CHRYSLER REPRESENTATIVE THE PRICE FOR REPAIR WAS $500. THIS ISSUE MIRRORS THE 2005 CHRYSLER PACIFICA RECALL NHTSA REF#06V432000 IN WHICH A P2066 FAULT CODE WAS GENERATED LEADING TO FUEL PUMP MODULE REPLACEMENT. MY UNDERSTANDING IS THAT CHRYSLER AGREED TO EXTEND THE WARRANTY TO 150,000 MILES AS THERE WAS WAS A DEFECT IN THE ENGINE SUBFRAME ASSEMBLY LEADING TO CORROSION IN THE FUEL PUMP AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875585June 21, 2016
STEERING
RACK AND PINION LEAKING. ON JULY 23 2012 THERE WAS AN ARTICLE PUBLISHED ABOUT CARS GOING ON FOR DUE TO POWER STEERING FLUID SPRAYING ON MOTOR. PLEASE RECALL THIS PROBLEM. IT'S HAS AFFECTED MANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875372June 20, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874936June 17, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE CONTACT HEARD A WHINING NOISE COMING FROM THE ENGINE AND A BURNING ODOR ENTERED THE VEHICLE. THE CONTACT PARKED THE VEHICLE AND NOTICED SMOKE EMITTING FROM THE ALTERNATOR. IN ADDITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DESTROYED THE BATTERY. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10874101June 14, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER STARTING THE ENGINE, SMOKE APPEARED UNDER THE HOOD. IN ADDITION, A BURNING ODOR AND A WHINING NOISE WERE PRESENT COMING FROM THE ENGINE. THE VEHICLE WAS SHUT OFF AND TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,200.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10873923June 13, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 GRAND JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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