Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10202371September 10, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IN APRIL 2007 THE PASSENGER POWER WINDOW OF MY 2002 JEEP CHEROKEE LIMITED STOPPED WORKING, NOW 5 MONTHS LATER MY DRIVERS POWER WINDOW HAS DONE THE SAME THING. DEALERSHIP SAYS IT'S NOT A RECALL ITEM...HOW IS THIS POSSIBLE? I SEE ON ALL THE BLOGS THAT THIS PROBLEM IS RAMPANT WITH 02 GRAND CHEROKEES. *JB UPDATED 09/26/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202284September 9, 2007
EQUIPMENT
VENTILATION SYSTEM MAKING NOISE BEHIND DASHBOARD. WHEN THE A/C UNIT IS OFF, ONCE I SHUT OFF VEHICLE, NO NOISE WILL BE HEARD, HOWEVER AFTER RUNNING A/C, WHEN SHUTTING OFF VEHICLE, A MOANING OR CREAKING SOUND IS HEARD, EVERYTIME. I HAVE READ THIS IS HAPPENING TO MANY MANY OTHERS. POSSIBLE "BLEND DOOR" PROBLEM. THIS NEEDS TO BE REPAIRED. PEOPLE THAT LIVE IN COLD ENVIRONMENTS OR EXTREMELY HOT SHOULD NOT HAVE TO WORRY ABOUT A HVAC SYSTEM BREAKING AND THEN HAVE TO PAY 1500.00 FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202148September 7, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE STEERING WHEEL WOULD VIBRATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE ROTORS WERE WARPED AND THEY REPLACED THE ROTORS AND BRAKE PADS. APPROXIMATELY EIGHT MONTHS LATER, THE FAILURE RECURRED. THE DEALER STATED AGAIN THAT THE ROTORS WERE WARPED. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY EIGHT MONTHS. THE VIN WAS UNKNOWN. THE FAILURE WAS MILEAGE 12,000 AND CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200865August 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I PURCHASED MY 02 JEEP GRAND CHEROKEE IN 2004. IN DECEMBER OF 2005, MY HEATER WENT OUT. I HAD TO REPLACE A BLEND DOOR. THAT WAS AN $1,100 JOB. NOW MY AIR CONDITIONING HAVE WENT OUT WITH THE SAME PROBLEM. I AM LOOKING AT ANOTHER $900 JOB. I HAVE VERY LOUD NOISES COMING FROM THE PANEL WHEN I SHUT OFF THE ENGINE. I AM ALSO 7 MONTHS PREGNANT AND CANNOT AFFORD THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200568August 23, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR IS BROKEN MUST BE REPLACED, HEATER ONLY BLOWS COLD AIR ON DRIVER SIDE, FRONT WINDSHIELD DEFROSTER ONLY BLOWS COLD AIR, CAUSES POOR VISIBILITY DUE TO FOGGING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200597August 23, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ELECTRIC FAN DETACHED, SHATTERED, PUNCTURED THE RADIATOR, AND TORE THE INSULATION UNDERNEATH THE HOOD. THE FAILURE OCCURRED WHILE DRIVING BETWEEN 15-25 MPH. THE DEALER STATED THAT NOTHING COULD BE DONE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT ORDERED ALL THE PARTS HIMSELF AND HAD THE VEHICLE REPAIRED AT A DIFFERENT REPAIR SHOP. THE MECHANIC INFORMED HIM OF NHTSA RECALL NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN), HOWEVER, THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED. THE CURRENT AND FAILURE MILEAGES WERE 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200136August 20, 2007
STEERING, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
CONTINUED AND UNREPAIRABLE LOUD GROANING NOISE FROM UNDER CARRIAGE WHEN MAKING SLOW SPEED TURNS IN EITHER DIRECTION. STEERING HOSES HAVE BEEN REPLACED, TRANSFER CASE SERVICED. NOISE IS LOUD ENOUGH FOR DRIVER TO BELIEVE STEERING OR SUSPENSION MAY FAIL AT ANY MOMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199847August 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HVAC BLEND DOORS FAIL CAUSING INADEQUATE DEFROSTING OF WINDSHIELD AND UNCONTROLLABLE TEMPERATURES WITHIN INTERIOR OF VEHICLE $1593.42 TO REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199337August 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE PASSENGER SIDE VENTS ON OUR 2002 JEEP GRAND CHEROKEE HAVE STARTED TO BLOW WARM AIR EVEN WITH THE A/C TUNED TO ITS LOWEST SETTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198389August 3, 2007
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT WAS NOTIFIED BY ANOTHER DRIVER THAT HIS BRAKE LIGHTS WERE OUT. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT WHEN HE DEPRESSED THE BRAKE PEDAL, THE BRAKE LIGHTS AND PARKING LIGHTS FAILED. THE FAILURE WAS CAUSED BY AN ELECTRICAL DEFECT. THE MANUFACTURER STATED THAT THEY CANNOT HELP WITH THE BRAKE FAILURE. THE CURRENT MILEAGE WAS 185,000 AND FAILURE MILEAGE WAS 184,000. UPDATED 02/01/08. *LJ UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198455August 3, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT HEARD WHAT SOUNDED LIKE GUNSHOTS. HE LATER DISCOVERED THAT THE NOISE CAME FROM HIS OWN VEHICLE. HE NOTICED THAT THE NEEDLE ON THE TEMPERATURE GAUGE WAS INCREASING. HE PULLED THE VEHICLE OVER AND IT BEGAN TO OVERHEAT. THE CONTACT LIFTED THE HOOD AND REMOVED THE RADIATOR CAP. AS A RESULT, SCALDING HOT WATER POURED OUT AND CUT HIS LEFT EYE AND BURNED HIS RIGHT HAND. A GENTLEMAN WHO WAS PRESENT AT THE SCENE PROVIDED THE CONTACT WITH WATER. HE USED THE WATER TO NURSE HIS WOUNDS. A NEARBY MECHANIC STATED THAT THE FAN BLADE SHATTERED INTO SEVERAL PIECES ALONG WITH THE GUARD ABOVE THE FAN (SHROUD). THE MECHANIC INFORMED THE CONTACT TO CALL CHRYSLER. THE CONTACT CALLED STEVENS CHRYSLER MOTORS AND WAS HUNG UP ON TWICE BY THE SAME PERSON. HIS VEHICLE WAS TOWED TO PARK MOTORS AND THEY REIMBURSED HIM FOR $900 WORTH OF REPAIRS. THE CONTACT PLANS TO NOTIFY HIS ATTORNEY'S GENERAL OFFICE AND THE BETTER BUSINESS BUREAU IN REGARDS TO THE POOR SERVICE FROM STEVENS CHRYSLER MOTORS. THE CONTACT RECEIVED A RECALL NOTICE APPROXIMATELY TWO WEEKS AGO REGARDING THE FAN. THE CONTACT HAS RECEIPTS AND PAPERWORK CONCERNING THE FAILURE. THE POWERTRAIN, PURCHASE DATE, AND RECALL NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 94,000. UPDATED 08/29/07*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10198327August 2, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. THE VEHICLE CRASHED INTO SOME BENCHES. THIS FAILURE HAS OCCURRED TWICE. THE DEALER HAS NOT BEEN NOTIFIED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE FAILURE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 55,000 AND FAILURE MILEAGE WAS 45,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10197934July 31, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO BLOW WARM AIR WHEN THE HEATER WAS ACTIVATED. THE DEALER STATED THAT THE BLEND DOORS FAILED AND DID NOT MAKE THE REPAIR. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197485July 25, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT FRONT AND BACK DRIVER AND PASSENGER SIDE POWER WINDOWS COULD NOT BE OPENED. HE HAS TAKEN THE VEHICLE TO THE DEALER AND THEY STATED THAT IT WOULD COST $358 TO HAVE THE WINDOW REPAIRED. THE CURRENT MILEAGE WAS 41,000 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 09/11/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197047July 20, 2007
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE PLASTIC HEADLIGHT COVER CORRODED AND PREVENTED THE LIGHT FROM ILLUMINATING PROPERLY. THE DEALER COULD NOT DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 59,000 AND FAILURE MILEAGE WAS 56,000. UPDATE 08/07/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196576July 17, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE OVERHEATED AND SMOKE APPEARED UNDERNEATH THE HOOD. THE DEALER STATED THAT THE RADIATOR FAN WAS DEFECTIVE. RECALL # 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN) WAS FOUND. THE CONTACT SPOKE WITH THE DEALER ON JULY 3, 2007 AND THEY STATED THAT THEY DID NOT HAVE THE PART. AS OF JULY 17, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196176July 12, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICE # 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). ON JULY 11, 2007, THE ELECTRIC RADIATOR FAN BLADE FRACTURED AND SEPARATED ON HIS VEHICLE. THE FAILURE DAMAGED THE RADIATOR, CAUSED THE ENGINE TO OVERHEAT, AND CAUSED THE HEAD GASKET AND HEADERS TO FAIL. THE DEALER STATED THAT THEY WILL ONLY REPAIR THE FAN BLADE UNDER THE SAFETY RECALL, EVEN THOUGH THE CONTACT BELIEVES THIS LED TO THE OTHER FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196004July 10, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE'S POWER STEERING FAILED WITHOUT WARNING. THE CONTACT, WHO IS A MECHANIC, INSPECTED HIS VEHICLE. HE STATED THAT THE TOP CONNECTOR OF THE POWER STEERING HOSE HAD FAILED AND ALL THE FLUID LEAKED OUT. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196018July 10, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PLASTIC FAN BLADES OF THE ELECTRIC RADIATOR FAN WERE OVERHEATING. HE TOOK THE VEHICLE IN TO BE SERVICED PRIOR TO RECEIVING A RECALL NOTICE AND THE RECALL REPAIR WAS NOT PERFORMED. HE SPOKE WITH THE DEALER WHO STATED THAT THE RECALL WORK WAS ALREADY DONE. HOWEVER, THE CONTACT DOES NOT BELIEVE THAT BECAUSE THE MANUFACTURER WILL NOT OFFER REIMBURSEMENT. THE RECALL # WAS UNKNOWN. THE CURRENT MILEAGE IS 90,000 AND THE FAILURE MILEAGE WAS UNKNOWN. THE CONSUMER STATED SHE TRIED TO OBTAIN A COPY OF THE RECEIPT FOR REIMBURSEMENT, BUT WAS INFORMED AFTER SENDING OVER THE RECEIPT TO DAIMLER CHRYSLER THAT THE RECEIPT PROVIDED WAS NOT ENOUGH. THE CONSUMER THEN TRIED TO OBTAIN MORE INFORMATION FOR DRIVETIME BUT TO NO AVAIL. THE CONSUMER WANTS TO BE REIMBURSED FOR THE RECALL REPAIR PERFORMED ON THE VEHICLE. UPDATED 08/02/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195667July 9, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON JUNE 18, 2007, THE VEHICLE BEGAN SPUTTERING AND HESITATING. AS OF JULY 9, 2007, THE VEHICLE WOULD NOT GO FASTER THAN 20 MPH. THE CURRENT MILEAGE IS 60,788 AND FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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