Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10030412July 30, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
STEERING WHEEL SHAKES VIOLENTLY WHEN APPLYING BRAKES ABOVE 50 MPH. DEALER REGROUND ROTORS TWICE, BUT THE PROBLEM ALWAYS CAME BACK WITHIN A DAY OR TWO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031373July 29, 2003
SERVICE BRAKES, HYDRAULIC
SERVICE BRAKE FAILURE. WHEN VECHICLE EXCEEDS SPEEDS OF 50 MPH THE BRAKES SQUEAK, AND THE PEDAL VIBRATES. THIS OCCURS EVERY 12,000. DEALERSHIP INSTALLED/USED A CALIBER KIT, BUT THE PROBLEM STILL EXISTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030348July 29, 2003
EQUIPMENT:APPLIANCE:AIR CONDITIONER
MY HAS A 2000 JEEP GRAND CHEROKEE LIMITED AND THE AIR CONDITIONER HAS MELTED WHERE IT PLUGS INTO THE RESISTOR THAT GOES TO THE BLOWER MOTOR. I WENT TO A LOCAL SALVAGE YARD IN HOPES OF FINDING A WRECKED VEHICLE SIMILAR TO OURS TO BUT THE WIRING HARNESS. TO MY DISMAY HE HAD 2 BUT THERE WAS ONLY ONE PROBLEM THEY HAD BURNED, WITH FIRES STARTING AT THE RESISTOR DESCRIBED ABOVE. I LEFT JEEP AN EMAIL EXPLAINING WHAT I FOUND AND THAT WAS AFRAID OURS WOULD COME TO THE SAME FATE. THERE RESPONSE WAS THAT THERE WERE NO ACTIVE RECALLS ON THIS VEHICLE AND THAT THERE WAS NOTHING THEY COULD DO. SO I WENT THE A LOCAL JEEP DEALER TO BUY A NEW WIRING HARNESS($500 THEIR COST)AND WAS INFORMED THERE WAS A PATCH OR FIX FOR THE PROBLEM. I DON'T MIND SPENDING THE MONEY TO FIX OUR CAR BUT IF THERE WAS NOT A SERIOUS PROBLEM WHY WOULD THERE BE A PATCH OR QUICK FIX FOR THE PROBLEM. WE HAVE A 2 YR. OLD SON AND I REALLY DON'T WANT MY WIFE TO USE THIS CAR BUT WE HAVE NO OTHER CHOICE. I JUST WONDER HOW MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM AND NEVER REPORTED IT, NOW THERE WAS A RECALL ON CERTAIN DODGE RAM PICK UPS WITH THIS SAME PROBLEM, WHY HASN'T THE JEEP GRAND CHEROKEE BEEN RECALLED? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031841July 28, 2003
SERVICE BRAKES, HYDRAULIC
PROBLEMS WITH 2000 JEEP CHEROKEE BRAKE EQUIPMENT. *MR THE SECOND MAJOR REPAIR WORK DONE. IT WAS DANGEROUS WHEN ATTEMPTING TO STOP THE VEHICLE AND FELT AS IF THE VEHICLE WAS RUNNING OVER MASSIVE BUMPS. THE VEHICLE HAD NEW PADS, THE FRONT AND BACK ROTORS WERE MACHINED, AND A NEW CALIPER KIT WAS ADDED. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029137July 24, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE HAS 24,292 MILES AND IT WILL NOT START ON FIRST TRY. LONG CRANKING TIME. DEALER SAYS IT NEEDS NEW FUEL PUMP MODULE AND WILL COST APPROX $500.00! APPEARS TO BE COMMON PROBLEM FROM NHTSA OTHER COMPLAINTS. DC REFUSES TO FIX AND REFUSES TO GIVE ME WRITTEN NOTIFICATION WHY NOT. ONLY VERBAL REFUSALS IN SPITE OF MY WRITNG THEM REQUESTING WRITTEN REFUSAL AND REASON FOR NO GOODWILL GESTURE ON THEIR PART. APPEARS TO BE AT LEAST 3 TECH SVC BULLETINS ABOUT THIS SAME (LONG CRANK TIME) ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028917July 22, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
COMPLAINT INVESTIGATOR, I PURCHASED A USED 2000 JEEP CHEROKEE LAREDO IN AUGUST OF 2002. AT THE TIME OF PURCHASE, THE BRAKES WERE PULSING BADLY AND THE DEALER TURNED THE ROTORS. IN LESS THAN 12 MONTHS AND LESS THAN 10,000 MILES THE ROTORS ARE ONCE AGAIN PULSING VERY BADLY. SINCE I PURCHASED THIS VEHICLE, I HAVE LEARNED THAT THIS MODEL HAS BRAKE ISSUES. DOES CHRYSLER CORP. HAVE A SOLUTION FOR THIS? I HEARD THAT CHRYSLER WILL REPLACE THE BRAKES BECAUSE THE FACTORY ROTORS ARE INADEQUATE FOR THE VEHICLE UNDER SOME TYPE OF CUSTOMER SATISFACTION EFFORT BUT WILL ONLY OFFER THIS OF THE CUSTOMER COMPLAINS VIGOURSLY. ANY ADDITIONAL INFORMATUION THAT YOU COULD SUPPLY WOULD BE OF GREAT ASSISTANCE TO ME WHILE I ATTEMPT TO RESOLVE THIS PROBLEM. FYI - I PURCHASED AN EXTENDED WARRANTY WHEN I PURCHASED THE VEHICLE BUT ROTORS ARE A "NORMAL WEAR" ITEM. I WOULD AGREE WITH THIS STATEMENT IF THE FACTORY ROTORS ORIGINALLY SUPPLIED ON THE VEHICLE WERE "NORMAL" AND THE FACTORY BRAKES WERE ADEQUATE FOR THE VEHICLE. IN MY OPINION, THE FACTORY SUPPLIED BRAKES SHOULD BE COVERED UNDER SOME TYPE OF DEFECTS IN MATERIALS OR WORKMANSHIP. MY RESEARCH HAS UNCOVERED THAT THE ROTORS ARE TOO SMALL FOR THE WEIGHT OF THE VEHICLE. NO ONE HAS DIED FROM THIS THANK GOODNESS BUT I BELIEVE THAT THE CONSUMERS WHO HAVE PURCHASED THESE VEHICLES HAVE BEEN DAMAGED AND SHOULD HAVE SOME TYPE OF RECOURSE IN THIS MATTER. SINCERELY, ROBERT G. SPINKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026114July 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
FRONT BRAKE CALIPERS FROZE UP AND WOULD NOT REALEASE FRONT BRAKES, HAD TO BE REPLACED WHEN VEHICLE ONLY HAD 43,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026016July 14, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2000 JEEP GRAND CHEROKEE BRAKE ROTORS CONTINUE TO WARP CAUSING SEVERE PULSATION IN STEERING WHEEL DURING BRAKING, PARTICULARLY AT HIGHER SPEEDS. I BELIEVE THE PROBLEM IS DUE TO A DESIGN FLAW WHICH BEGAN IN THE 1999 MODEL AND HAS NOT YET BEEN CORRECTED IN NEW MODELS. DAIMLER-CHRYLSER WILL NOT SOLVE THE PROBLEM, THE LOCAL DEALERSHIP IN BOISE IS KEENLY AWARE OF THE PROBLEM. FIRST WARPING OCCURRED ON ALL 4 BRAKE ROTORS UNDER 4900 MILES. FRONT ROTORS HAVE BEEN REPLACED 3 TIMES AND RESURFACED TWICE, BACK ROTORS RESURFACED ONCE AND REPLACED ONCE, ALL WITHIN 36000 MILES. I AM CONCERNED THAT MY FAMILY AND OTHERS ON THE ROAD ARE AT RISK IF I AM UNABLE TO STOP AND/OR CONTROL THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025945July 12, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT DISKCBRAKE ROTORS ARE WARPING CAUSING THE FRONT OF THE VEHICLE TO WOBBLE AND BRAKING VERY ROUGH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026848July 9, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THE GAS TANK LEAKS WHILE FILLING. THE VEHICLE WAS TAKEN TO THE DEALER ON 7/7/2003. THE DEALER STATED THE VENT TUBE WELD FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025358July 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
MY 200 JEEP GRAND CHEROKEE HAD BRAKES REPLACED TWICE UNDER 30,000 MILES. RIGHT NOW I AM AT 37,000 AND LOOKS LIKE I WILL HAVE VISIT THE DEALER AGAIN TO HAVE MY BRAKES REPLACED, AGAIN. WHEN ASKED ABOUT FRRE REPLACEMENT THE DEALER ANSWERED THAT THERE IS A TECHNICAL SRVICE BULLETIN (TSB) OUT THERE REGARDING THE ISSUE, BUT I STILL HAVE TO PAY FOR THE REPLACEMENT - NO EXCEPTIONS. HERE IS INFORMATION ON TWO TSBS' (!) REGARDING THE ISSUE. 05-005-01A SEP 01 BRAKES - ROUGHNESS OR PEDAL PULSATION 05-003-02B DEC 02 BRAKES - PULSATION DURING LIGHT TO MODERATE APPLICATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025332July 2, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2000 JEEP GRAND CHEROKEE 4X4 V6. THE STEERING WHEEL AND BRAKE PEDAL WOULD PULSATE HORRIBLY AND SHAKE WHEN APPLYING THE BRAKES. THIS PROBLEM WAS DUE TO THE FRONT ROTORS WHICH WERE NOT COVERED UNDER WARRANTY EVENTHOUGH THERE ARE 2 TECHNICAL BULLETINS FROM JEEP COVERING THIS PROBLEM. DEALER REPLACED THE FRONT ROTORS, CALIPERS, AND PADS AS SUGGESTED BY THE BULLETINS. #0500302 - COST OF THE REPAIR: $552.22.(2) DEALER INFORMED ME AFTER FIXING MY BRAKES THAT THE THE REAR DIFFERENTIAL HAS A HIGH-PITCHED AXLE. THIS IS CAUSED BY A FAULTY REAR DIFFERENTIAL WHICH NEEDS TO BE REDONE. NOT COVERED UNDER WARRANTY. #0300302A - ESTIMATED COST OF REPAIR $932.00, *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026320July 1, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
VEHICLE WAS PARKED AND DISENGAGED AFTER DRIVING. CONSUMER WAS NOT ABLE TO REMOVE KEY FROM IGNITION. DEALER WAS UNABLE TO DETERMINE CAUSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023842June 26, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
ON JUNE 26, 2003, MY WIFE CALLED ME STATING SHE COULD NOT GET OUR 2000 JEEP GRAND CHEROKEE TO LOCK INTO PARK. THE SHIFTER WOULD GO INTO PARK, AS WELL AS THE TRANSMISSION, BUT THE SHIFTER BUTTON WAS IN A BIND (ACTUALLY THE RUBBER PIECE ON THE SHIFTER BUTTON HAD COME OFF AND LODGED IN BETWEEN THE SHIFTER STALK AND THE BUTTON). THIS IN EFFECT HELD THE BUTTON IN, NOT LOCKING THE SHIFTER INTO PARK. I FEEL THE ONLY REASON SHE KNEW SOMETHING WAS WRONG WAS THE FACT THAT SHE COULD NOT REMOVE THE KEYS FROM THE IGNITION. I SIMPLY TOLD HER TO PUT THE TRANSMISSION IN NEUTRAL AND ENGAGE THE PARKING BRAKE, BUT HAD SHE EXITED THE CAR WITH THE ENGINE RUNNING, THE SHIFTER WOULD HAVE VERY EASILY MOVED INTO ANY DRIVE GEAR WHICH COULD RESULT IN 1) VEHICLE DAMAGE, AND 2) GRAVE BODILY INJURY. WE LOVE THE JEEP, BUT FEEL THIS ISSUE IS HIGHLY UNSAFE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024937June 25, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
CONSUMER NOTICED THAT DRIVER AND PASSENGER SEAT BELTS ARE HARD TO LATCH AND UNLATCH. CONSUMER HAS TO PRESS THE RELEASE BUTTON HARD TO UNLATCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024945June 25, 2003
SEAT BELTS:FRONT:RETRACTOR
CONSUMER STATES PASSENGER'S SEAT BELT UNLATCHED AND RELEASED CHILD SEAT WHILE TRAVELING . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023573June 23, 2003
EQUIPMENT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE TO REPLACE THE ROTORS ON MY 2000 JEEP GRAND CHEROKEE A 2ND TIME. THE 1ST TIME WAS AT 12,000 MILES. THEY AT 35,000 MILES THEY WENT BAD AGAIN. JEEP TOLD ME THEY WERE OUT OF WARRANTY AT 12,000. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024521June 19, 2003
SUSPENSION
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING. VIBRATION IS COMING FROM UNDERNEATH THE VEHICLE. DEALER IS AWARE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021387June 10, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTOR VIBRATION ISSUE WITH MY 2000 JEEP GRAND CHEROKEE LAREDO 4WD. VERY BAD AND JEEP WILL NOT DEAL WITH IT DUE TO MILEAGES AND BECAUSE ONLY IS SERVICE BULLETIN AND NOT A RECALL ITEM.*AK AT 17,000 MILES REPORTED ISSUES; BUT THE SERVICE TECHS. FAILED TO INFORM ME AND ALSO TO DO THE BRAKE REPLACEMENT KIT RECOMENDED BY THE SERVICE BULLETIN. NOW THEY WILL NOT FIT THE ROTORS DUES TO THE MILEAGE ISSUE. EVEN WITH WORN BRAKES I HAVE NEVER HAD VIBRATION ISSUE LIKE THIS AND FRANKLY ITS A SAFETY ISSUE!!!!!!!!!!!!!! AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021231June 7, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT AROUND 15,000 MILES, WE BEGAN TO EXPERIENCE THE STEERING WHEEL SHIMMING EXCESSIVELY WHEN THE BRAKES WERE APPLIED. I KNEW THAT THIS WAS CAUSED BY WARPED ROTORS SO I CALLED THE DEALERSHIP. THEY INFORMED ME THAT BRAKES/ROTORS ARE NORMAL WEAR AND TEAR ITEMS. SINCE THE DEALERSHIP DID NOTHING, I HAD TO PAY TO REPLACE THE ROTORS AS I DIDN'T THINK TURNING THEM WOULD SOLVE THE PROBLEM AS THE CAR HAD ONLY 15,000 MILES ON IT. TOTALLY UNACCEPTABLE. A FOREIGN CAR WOULD NOT HAVE THIS PROBLEM AND THEY DEFINITELY WOULD HAVE FIXED THE PROBLEM WHILE THE CAR WAS STILL UNDER WARRANTY. IF THIS GETS FORWARDED TO JEEP, I WANT THEM TO KNOW THAT THEY HAVE LOST A LOYAL CUSTOMER FOREVER. I ALSO LIKE TO TELL EVERYONE I MEET ABOUT HOW I HAVE EXPERIENCED SUCH POOR SERVICE FROM AMERICAN MANUFACTURERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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