Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10714576May 5, 2015
STEERING
WHILE DRIVING DOWN THE INTERSTATE, USING CRUISE CONTROL, MY CAR SUDDENLY LOST POWER STEERING AND THEN ALL CONTROL INCLUDING GAS. SEEMED TO STALL BUT THEN WOULD COME BACK ON AND OFF AS I WAS "COASTING" TO A STOP. TRYING TO MAKE MY WAY OVER TWO LANES SO I COULD SAFELY PULL OFF THE SHOULDER OUT OF DANGER WAS NEXT TO IMPOSSIBLE. I HAD TO HAVE MY CAR TOWED 110 MILES TO DEALER AND JEEP ONLY COVERED FIRST $100 SO I ENDED UP PAYING ANOTHER $450 IN TOWING COSTS. THE DEALER SAID MY "SERPENTINE BELT" HAD BEEN SHREDDED AND IT HAD WRAPPED ITSELF AROUND EVERYTHING IN ITS PATH. TALKING WITH NUMEROUS OTHER GARAGES AND EVEN OTHER JEEP CERTIFIED MECHANICS, THEY ALL AGREE THESE BELTS SHOULD BE REPLACED AROUND THE 85,000 MILE MARK EVEN THOUGH THEY SHOULDN'T SHOW SIGNS OF WEAR UNTIL THE 95,000 MILE MARK. THEREFORE I WOULD LIKE TO KNOW WHY THE BELT IN MY CAR, WITH ONLY JUST UNDER 43,000 MILES ON IT, SHREDDED SO BADLY AND ALMOST CAUSED ME TO DRIVE STRAIGHT INTO NUMEROUS CARS AND THEN INTO A GUARDRAIL AND OFF THE SIDE OF THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679188April 29, 2015
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TOTALLY INTEGRATED POWER MODULE RECALL. *SMD THE CONSUMER STATED THE RECALL LETTER STATED THE PARTS WERE NOT AVAILABLE. HOWEVER, THE LETTER STATED IF A FAILURE HAD BEEN EXPERIENCE TO SUBMIT DOCUMENTATION. THE CONSUMER SUBMITTED THE REQUIRED DOCUMENTATION . CHRYSLER INFORMED THE CONSUMER BECAUSE SHE HAD A THIRD PARTY EXTENDED WARRANTY WITH A $300 DEDUCTIBLE THAT CHRYSLER WOULD ONLY REIMBURSE $50 FOR THE TOTALLY INTEGRATED POWER MODULE. CHRYSLER'S RATIONALE FOR THE REIMBURSEMENT AMOUNT WAS THE FOLLOWING: IN THE SAME VISIT THE TOTALLY INTEGRATED POWER MODULE WAS REPAIRED, THE CONSUMER HAD A DOOR REPAIRED, WHICH COST $200 AND A $30 CAR RENTAL WAS LISTED ON THE ORIGINAL RECEIPT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713458April 28, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I HAD THE TIPM FUEL PUMP RELAY BYPASS "FIX" DONE LAST FALL AFTER FAILING TO START A NUMBER OF TIMES. IT HAS BEEN RECALLED SINCE I HAD THE REPAIR DONE. I AM NOW EXPERIENCING THE EXACT SAME PROBLEM. IT FAILS TO START A FEW TIMES EACH WEEK, EVENTUALLY STARTING AFTER SEVERAL ATTEMPTS. I'VE TAKEN MY VEHICLE TO A LOCAL DEALERSHIP A NUMBER OF TIMES AND THEY CAN'T FIND ANYTHING WRONG (NO ERROR CODES). THIS IS AN INTERMITTENT STARTING ISSUE AND APPARENTLY DIFFICULT TO DIAGNOSE. IT'S ALMOST CERTAINLY RELATED TO THE TIPM. I CONTINUE TO PAY DIAGNOSTIC CHARGES SINCE NO "CODES" ARE REGISTERING ANYWHERE. ($150.00) UNTIL THEY GET A "ERROR CODE", THEY CLAIM THERE'S NOTHING THEY CAN DO AND IT'S NOT COVERED BY MY EXTENDED WARRANTY. THE INTERNET IS FULL OF SIMILAR COMPLAINTS FOR THIS MAKE AND MODEL YEAR. I JUST WANT MY CAR TO START AND RUN WELL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712846April 25, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FIRST INCIDENT WAS: ~11/24/2014 TOOK TO MOTHER LODE MOTORS, SONORA, CA SECOND INCIDENT WAS: 3-09-2015 TOOK TO MOTOR LODE MOTORS FOR RECALL P54/ NHTSA 14V-530 ( TIPM); TOOK TO CENTRAL VALLEY MOTORS IN MODESTO, CA MY JEEP WOULD NOT START. THE STARTING MOTOR CONTINUED TO TURN OVER EVEN WHEN I STOPPED PRESSING IT. BECAUSE THERE IS NOT A JEEP DEALER WITHIN 70 MILES, I TOOK IT TO A LOCAL DEALER (DODGE) WHO CLAIMED TO BE ABLE TO MECHANICALLY WORK ON JEEPS. THEY USED TO BE A JEEP DEALER. I TOLD THEM OF THE PROBLEM. I LEFT IT OVER NIGHT. THEY TOLD ME THEY HAD TO RESET THE COMPUTER. ($300). NO PARTS REPLACED. FOUR MONTHS LATER (3/9/2015) , THE SAME PROBLEM OCCURRED, ONLY IT WAS WORSE. SO I TOOK IT BACK TO THE SAME GARAGE, AND LEFT IT OVER NIGHT. THIS TIME THEY TOLD ME THE WHOLE COMPUTER HAD TO BE REPLACED. ($1507). I FINALLY WAS ABLE TO TAKE IT TO A REAL JEEP DEALER TO GET A RECALL ITEM FIXED. (P54/NHTSA 14V-530, TIPM). WHEN I MENTIONED THE ABOVE INCIDENT, THEY TOLD ME THAT THE RECALL ITEM WAS THE CAUSE OF THE ABOVE INCIDENT, AND WHAT THE DODGE DEALER DID WAS NOT NECESSARY. FIXING THE RECALL ITEM WOULD HAVE FIXED IT, AT NO COST. THE DEALER THAT DID THE "UNNECESSARY" WORK THAT COST ME $1807, WAS "MOTHER LODE MOTORS" IN SONORA, CA 95370. I WENT BACK TO THEM AND TOLD A SUPERVISOR ABOUT THE INCIDENT, AND HE JUST LOOKED AT ME, DIDN'T SAY A WORD, DIDN'T EVEN ASK MY NAME OR APOLOGIZE. I CALLED THE OWNER OF MOTHER LODE MOTORS TO LET HIM KNOW OF MY COMPLAINT, AND HE BASICALLY ACCUSED ME OF MAKING EXCUSES AND SAID, ?HOW DID I KNOW THAT THEY DIDN'T FIX THE PROBLEM?? AGAIN NO APOLOGY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712612April 24, 2015
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DETERMINED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10712205April 22, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS ABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,724.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711836April 20, 2015
VISIBILITY, STRUCTURE:BODY, ELECTRICAL SYSTEM
I RECEIVED NOTICE BY MAIL IN DECEMBER THAT MY 2011 JEEP GRAND CHEROKEE HAD A RECALL (P36 SUN VISOR WIRING) AND THERE WAS A RISK OF FIRE DUE TO A WIRING ISSUE. I IMMEDIATELY TOOK MY CAR TO DADELAND DODGE CHRYSLER JEEP IN MIAMI, FL TO GET THE RECALL FIXED. MY CAR WAS AT THE DEALERSHIP FOR ABOUT 24 HOURS BEING REPAIRED AND THE NEXT DAY I WAS CALLED TO GO PICK IT UP BECAUSE THE RECALL HAD BEEN DONE AND THE CAR WAS GOOD AS NEW. FAST FORWARD TO TUESDAY, APRIL 14TH AND I AM DRIVING AND STOPPED AT A RED LIGHT. MY CAR FILLED WITH SMOKE AND I COULD NOT BREATHE IN THE CAR. I HAD NO IDEA WHERE THE FIRE WAS COMING FROM SO I STARTED OPENING ALL THE WINDOWS AND NOTICED THERE WAS A FIRE BY THE SUN VISOR. ALL OF THE ELECTRICAL FUNCTIONS ON THE CENTER CONSOLE AND THE STEERING WHEEL HAD DISABLED AND I WAS UNABLE TO OPEN THE SUNROOF TO LET THE SMOKE OUT. I HAD TO PULL OVER, TURN OFF THE CAR AND TRULY FEARED FOR MY LIFE BECAUSE THE CAR HAD FILLED WITH SMOKE AND THE SUN VISOR WAS COMPLETELY BURNED. THE FIRE COULD HAVE BURNED ME HAD I BEEN ON A HIGHWAY AND UNABLE TO STOP. I THINK IT'S INCREDIBLE THAT I DID MY PART, TOOK THE CAR TO GET THE RECALL FIXED, AND WAS RETURNED A CAR THAT WAS CLEARLY NOT FIXED. THIS FIRE COULD HAVE SEVERELY INJURED ME AND I NO LONGER FEEL SAFE DRIVING THIS CAR. THIS MODEL CAR HAS HAD SEVERAL RECALLS, INCLUDING ONE INVOLVING THE BREAKS, AND TO BE HONEST, I JUST DO NOT FEEL SAFE DRIVING IT AFTER WHAT HAPPENED TO ME. I SIMPLY WANT BACK WHAT I PAID FOR THIS MANUFACTURE DEFECTED VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10706099April 16, 2015
SERVICE BRAKES
I HAVE RECEIVED MULTIPLE RECALL NOTICES MULTIPLE TIMES (P36, P14, P54), I HAVE ASKED MY LOCAL JEEP DEALER (RAIRDON'S OF BELLINGHAM WA) ABOUT THESE RECALLS MULTIPLE TIMES OVER THE LAST YEAR AND HAVE BEEN INFORMED THAT THE PARTS ARE NOT AVAILABLE YET TO PERFORM THE REPAIRS FOR THESE RECALLS, THEY ALSO ASSURED ME THAT I WAS ON THE WAITING LIST FOR THESE RECALLS TO BE PERFORMED, I STILL HAVE NOT BEEN CONTACTED. FINALLY I CALLED ANOTHER JEEP DEALER KARMART JEEP OF BURLINGTON WA, THEY SAID THEY HAD THE PARTS IN STOCK AND SCHEDULED MY APPOINTMENT AND TOOK CARE OF ALL THREE RECALLS. I AM NOT HAPPY THAT RAIRDONS PUT MY SAFETY AND MY FAMILY'S SAFETY IN JEOPARDY FOR WELL OVER A YEAR WHEN PARTS WERE OBVIOUSLY AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705802April 15, 2015
VISIBILITY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE IN PARK, THE SUN VISOR CAUGHT FIRE AND FLAMES SPREAD THROUGHOUT THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SUN VISOR, ROOF LINER, AIR BAGS, STEERING COLUMN, AND OTHER MULTIPLE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10705144April 11, 2015
ELECTRICAL SYSTEM
MY 2011 JEEP GRAND CHEROKEE DIES ON ME WHEN I START TO DECELERATE WHEN APPROACHING A STOP SIGN/SIGNAL LIGHT. WHEN IT DOES DIE THERE ARE NO DUMMY LIGHTS AND IT STARTS RIGHT BACK UP. THIS IS VERY DANGEROUS DUE TO THE FACT WE HAVE NO CONTROL OVER VEHICLE WHENEVER IT DECIDES TO DIE. IN FACT WE WERE ALMOST REAR ENDED JUST 2 DAYS AGO AS WE WERE GOING THROUGH AN INTERSECTION AND THE JEEP DIED TO WHICH THE CAR BEHIND US HAD TO SWERVE TO MISS US. AGAIN THIS SO DANGEROUS IN THE FACT THAT WE ARE SCARED TO DRIVE THIS JEEP IN NOT KNOWING WHEN WE COULD BE SERIOUSLY HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705012April 10, 2015
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE ABILITY TO STEER AND BRAKE SEIZED. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER CONTROL MODULE SHORTED ALL THE SPARK PLUGS AND THE SOFTWARE NEEDED TO BE UPDATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704041April 6, 2015
SERVICE BRAKES
I LEFT MY CAR IN WITH DARCARS JEEP OF ROCKVILLE, MARYLAND ON APRIL 2ND FOR A ROUTINE SERVICE AND TO COMPLETE ANY RECALLS. DARCARS INFORMED ME THAT THEY WERE UNABLE TO COMPLETE ONE OF THE RECALLS (RECALL NUMBER 14V154000) ON THE CAR BECAUSE CRISWELL JEEP OF GAITHERSBURG (A DEALERSHIP THAT I USED IN OCTOBER 2014) CLAIMED THEY HAD ALREADY PERFORMED THE WORK FOR THE RECALL AND HAD BEEN PAID BY JEEP, HOWEVER THE WORK WAS NEVER ACTUALLY DONE. JEEP IS REFUSING TO PAY FOR THIS RECALL BECAUSE CRISWELL, ONE OF THEIR LICENSED DEALERSHIPS, IS NOT BEING HONEST. A DEALERSHIP LYING ABOUT PERFORMING RECALLS IS A SERIOUS SAFETY VIOLATION AND SHOULD BE REVIEWED IMMEDIATELY BY YOUR AGENCY. HOW MANY OTHER RECALLS HAS CRISWELL BEEN PAID FOR BUT NOT ACTUALLY PERFORMED THE WORK? WHAT ARE THE CONTROLS IN YOUR AGENCY TO MITIGATE THIS RISK? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703799April 5, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING MY 2011 GRAND CHEROKEE AND MY SPEED WAS 50MPH THE CAR START LOSING POWER,START DROPPING FROM 50MPH TO 45PMH TO 40MPH TO 35MPH AND I WAS NOT ABLE TO ACCELERATE AT ALL, AND I REALIZED THAT THE CAR GOING TO STOP ,SO I WAS LUCKY TO ENTER TO PARKING LOT AREA WERE MY CAR STALLED. I TRIED TO START THE CAR ON BUT THE CAR WONT START. AFTER BEING TOWED TO THE DEALER AND TELL THEM ABOUT THE INCLUDING THE DEALER CALLED ME AFTER COUPLE HOURS AND TOLD ME THAT THE FUEL PUMP IS NOT GOOD AND I NEED TO REPLACE IT. THREE MONTHS AGO I HAD MY CAR IN THE SAME DEALER FOR THE P54 RECALL WERE MY CAR WAS INSPECTED AND INSTALLED EXTERNAL FUEL PUMP RELAY WERE THE MILEAGE WERE 54,224. WHEN THE INCIDENT HAPPEN THE MILEAGE WERE 57,626 . MY CAR NEVER LOST POWER BEFORE, I THINK THIS HAPPEN AFTER PERFORMED THE P54 RECALL INTO MY CAR. THE DEALER IS ASKING FOR $ 823 TO REPLACE THE FUEL PUMP. I THANK GOD CAUSE I WAS LUCKY TO ENTER THE PARKING LOT AREA CAUSE OTHERWISE MY CAR WOULD STALL IN THE MIDDLE OF A BUSY ROAD AND LEAD TO RISK OF CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703332April 2, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703163April 1, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT HEARD A TAPPING NOISE EMITTING FROM THE ENGINE AS IT LOST POWER. THE CONTACT MENTIONED THAT THE SEAT BELT, AIR BAG, AND CHECK ENGINE LIGHTS WERE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEAD ASSEMBLY NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702608March 25, 2015
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, EQUIPMENT:APPLIANCE:AIR CONDITIONER
2011 JEEP GRAND CHEROKEE, CUSTOMER STATES BATTERY DEAD. HAVING TO JUMP START. ALSO CHECK FOR LEAK..*BF UPDATED 6/23/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701804March 25, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. UPDATED 6/30/15*CN THE CONSUMER STATED THE DEALER KEPT THE VEHICLE FOR 92 DAYS. UPDATED 07/02/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701399March 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. ON ONE OCCASION, WHILE DRIVING AT LOW SPEEDS AND MAKING A LEFT TURN, THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER MORE THAN TWICE AND THEY WERE UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701133March 23, 2015
LATCHES/LOCKS/LINKAGES
AT 56000 MILES, REAR DOOR DRIVERS SIDE LOCK ACTUATOR ASSY NOT WORKING. AT 59000 MILES, FRONT DOOR DRIVERS SIDE LOCK ACTUATOR ASSY NOT WORKING. AM I DETECTING A DESIGN/SYSTEMS PROBLEM ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701142March 23, 2015
ENGINE, ELECTRICAL SYSTEM
INTERMITTENTLY, THE VEHICLE WILL CRANK BUT NOT START ON THE FIRST TRY. USUALLY ONLY HAPPENS IF VEHICLE HAS BEEN SITTING FOR SEVERAL HOURS. SOMETIMES IT WILL START, BUT IMMEDIATELY STALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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