Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10211312December 10, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. BLEND DOOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211332December 10, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH 2004 JEEP CHEROKEE SPECIAL EDITIONS WERE PURCHASED THE SAME DAY AT THE SAME DEALER, BOTH IN THE PAST 6 MONTHS HAVE NEED THE WINDOW REGULATOR REPLACED ON THE FRONT PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211375December 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT CONTINUED TO DRIVE FORWARD. THE VEHICLE STOPPED WHEN IT STRUCK A TREE WHILE THE GEAR WAS STILL IN PARK. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE VEHICLE HAS SEVERE DAMAGE, ESTIMATING APPROXIMATELY $4,000 IN REPAIRS. THE VEHICLE IS CURRENTLY IN THE REPAIR SHOP. THE CONTACT SUSTAINED ARM INJURIES FROM BEING STUCK IN THE SEAT BELT AND THE VEHICLE ROLLED OVER HER RIGHT LEG AND FACE. THE VEHICLE ALSO RAN OVER A DOG. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 35,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10211273December 9, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
JEEP GRAND CHEROKEE LIMITED 2004 THE HVAC SYSTEM MY HEAT IS NOT WORKING IN MY CAR NOR IS THE DEFOGGER DEFROSTER ON THE DRIVERS SIDE WINDOW AND I CAN'T SEE. THE AZC GIVES ME CODES 54 AND 56 THE LEFT AND RIGHT DOOR TRAVEL IS TOO LARGE. I ONLY HAVE HEAT ON THE PASSENGER SIDE OF THE CAR. THE DRIVERS SIDE BLOWS ONLY COLD. I AM GETTING QUOTES FROM THE DEALER OF CLOSE TO $1000.00 TO REPAIR AND ITS NOT UNDER WARRANTY. THIS PROBLEM HAS BEEN AROUND SINCE THE 1999 MODEL. THIS SHOULD BE A RECALL!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210979December 6, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING AT 55 MPH ON INTERSTATE 45N, WE HEARD A LOUD "POP", ALMOST LIKE A TIRE EXPLODING. THE DRIVER SIDE WINDOW COLLAPSED INSIDE THE DOOR, THE NOISE AND CHANGE IN THE ENVIRONMENT CAUSED THE DRIVER, MY SPOUSE, TO SNAP HER HEAD IN THE DIRECTION OF THE WIND AND NOISE. SHE HAS PAIN IN HER NECK FROM TURNING SO QUICKLY. REALIZING WE WERE NOT BEING HIT BY ANOTHER VEHICLE, SHE LOOKED BACK TO THE ROAD AHEAD WHERE HER ATTENTION SHOULD HAVE BEEN, ONLY TO REALIZE SHE HAD SECONDS TO AVOID RUNNING OFF THE ROAD. WHEN WE PULLED OVER TO INSPECT WHAT WAS HAPPENING, OUR LITTLE DOG JUMPED OUT THE WINDOW ONTO INTERSTATE 45. THANK GOD WE WERE ABLE TO GET HER TO SAFETY BEFORE THE DAY GOT WORSE. WE CALLED OUR LOCAL DEALER WHOM WE PAID A CONSIDERABLE AMOUNT OF "CASH" FOR THE 2004 JEEP CHEROKEE SPECIAL EDITION, THEY ADVISED US IT WOULD COST $75 TO DIAGNOSE THE PROBLEM, MOST LIKELY THE WINDOWS REGULATOR, $250 DOLLARS FOR THE PART AND $150 FOR THE REGULATOR. I ASKED ABOUT THE VEHICLES WARRANTY AND WAS ADVISED IT WAS ONLY 3 YEARS. NOT SURE WHAT A WINDOW REGULATOR WAS, I SEARCHED THE INTERNET, TO LEARN THAT THOUSANDS OF JEEP OWNERS HAVE HAD THIS ISSUE DURING THE FIRST FEW YEARS OF OWNERSHIP. IT APPEARS THERE IS A SERIOUS ISSUE WITH THESE WINDOW REGULATORS AND THE ISSUE IS BEING IGNORED BY THE MANUFACTURER. THIS IS AN EXTREMELY DANGEROUS CONDITION AND WE ARE FORTUNATE IT DID NOT RESULT IN A MAJOR INCIDENT. THE DESIGN AND/OR MECHANISMS NEED TO CHANGE TO IMPROVE THE SAFETY OF THOSE NAVIGATING IN A CHRYSLER JEEP PRODUCT. BI SHARED MY CONCERNS WITH THE SERVICE MANAGER AT THE DEALERSHIP I BOUGHT THE SUV. I WAS TREATED WITH RESPECT WHEN I WAS BUYING, BUT NOW MY CONCERNS FALL ON DEAF EARS. THIS WON?T HELP ME, BUT I HOPE IT PREVENTS SOMEONE FROM A SIMILAR EXPERIENCE. I WILL SELL THE VEHICLE AT A REDUCED PRICE, MY SPOUSE IS AFRAID TO DRIVE IT. SHE FEARS IT HAPPENING AGAIN SPONTANEOUSLY AND ON ALL FOUR WINDOWS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10210798December 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
PASSENGER SIDE ONLY BLOWS COLD AIR. RE-CIRCULATING FEATURE DOESN'T WORK. THIS IS ON A 2004 JEEP GRAND CHEROKEE OVERLAND WITH DUAL CLIMATE CONTROLS. THE BLEND DOOR AND RECIRC DOOR IS BROKEN AND I HAVE HEARD OF SEVERAL CASES OF THIS HAPPENING TO OTHER OWNERS. THIS AFFECTS ALL 1999-2004 CHEROKEES WITH DUAL CLIMATE CONTROL AND THE DEAL GIVES ESTIMATES OF 900-2500 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209982November 26, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2004 JEEP GRAND CHEROKEE-DRIVERS SIDE WINDOW REGULATOR BROKEN IN SEPTEMBER. IT COST $260 TO REPLACE. YESTERDAY (NOVEMBER 25TH), PASSENGER SIDE WINDOW FELL. WILL COST A COUPLE HUNDRED MORE TO REPLACE THE SECOND WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210008November 26, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
AC/HEATER MAKES NOISE WHEN MOTOR IS SHUT OFF. AC/HEATER BLOWS COLD AIR REGARDLESS OF TEMPERATURE SETTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209861November 25, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
AFTER OWNING THE CAR FOR A YEAR THE PASSENGER'S SIDE HEAT DOESN'T WORK AT ALL. WE TOOK IT IN TO GET IT DIAGNOSED. THEY TOLD US IT WAS THE BLEND DOOR AND THEY ESTIMATED $500 PLUS. THE MECHANIC SAID THIS WASN'T THE FIRST TIME HE'D SEEN THIS, THAT'S HOW HE WAS SO EASILY ABLE TO DIAGNOSE IT AS A BLEND DOOR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209785November 24, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
CLIMATE CONTROL SYSTEM FAILS TO OPERATE INTERMITTENTLY AND MAKES NOISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209152November 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I ONLY GWT HEAT ON THE DRIVERS SIDE AND COLD AIR ON THE PASSENGER'S SIDE OF MY 2004 JEEP GRAND CHEROKEE. THEIR IS AN ON GOING PROBLEM WITH 1998-2004 JEEPS WHERE THE AC BLEND DOOR BREAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209189November 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
DEFROSTER/HEATER DOES NOT WORK ON 2004 JEEP CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208995November 15, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
IN 2006, THE HEAT ON THE PASSENGER SIDE OF MY 2004 JEEP GRAND CHEROKEE QUIT WORKING. THIS YEAR, 2007, THERE IS NO HEAT ON EITHER SIDE, JUST BLOWS AIR. THE REPAIR SHOP WANTS OVER $1,000 TO FIX THE BLEND DOORS. I RESEARCHED THIS ON THE INTERNET, AND THERE ARE NUMEROUS PEOPLE WITH THE SAME PROBLEM WITH THEIR JEEPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209089November 15, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
AIR CONDITIONER BLOWER MOTOR FAILED TO OPERATE DUE TO MELTING OF CONNECTION OF WIRING HARNESS TO BLOWER MOTOR RESISTOR. POSSIBILITY OF FIRE WITH TOXIC FUMES. PART WAS REPLACED BY DEALER AND IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208645November 11, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
RESEARCH HAS SHOWN ALL 1999-2004 JEEP GRAND CHEROKEES WITH ELECTRONIC DUAL CLIMATE CONTROLS WILL EVENTUALLY REQUIRE MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. SHOULD YOU OPT TO DO THIS REPAIR YOURSELF, THE ENTIRE DASHBOARD WILL NEED TO BE REMOVED, QUITE THE ARDUOUS PROCESS, AND PARTS ARE APPROXIMATELY >$300. DOES YOUR DASHBOARD HAVE A LOUD CREAKING SOUND COMING FROM ITS UNDERSIDE WHEN YOU TURN ON YOUR VENTILATION? IS THERE CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF? ARE THERE STRANGE NUMBERS POPPING-UP ON YOUR CLIMATE CONTROL DISPLAY? DOES COLD IR BLOW FROM ONE SIDE OF THE DASH EVEN WHEN YOU HAVE THE HEAT TURNED ON? YOUR VENTILATION SYSTEM MAY HAVE FAILED, OR, MAY BE IN THE PROCESS OF FAILING. YES TO ALL OF THE AFOREMENTIONED. HOW IN GOD'S NAME HAS THIS NOT TURNED INTO A MAJOR LEGAL DISPUTE?! THIS, BY FAR, IS MORE COSTLY THAN THE REPETITIVE BRAKE PROBLEMS A WJ OWNER WOULD GO THROUGH. WE'RE ALL GOING TO GET IT EVENTUALLY... EVENTUALLY WE'RE ALL GOING TO HAVE TO FORK OUT ANYWHERE FROM $300 TO $1500 TO FIX IT, SO THIS IS IN NO WAY COMPARABLE TO THE INFAMOUS BRAKE PROBLEM SINCE NOT EVERYONE WAS AFFECTED BY IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208541November 9, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
DUAL CLIMATE CONTROL SYSTEM IS AND HAS FAILED AND MAKING NOISE WHILE ON, THE DEALER SAYS THERE IS NOTHING WRONG BUT NOTES THERE IS NOISE IN THE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207974November 5, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE IN JUNE OF 2006 FOR NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). AS OF NOVEMBER 5, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THEY STATED THAT THE PARTS WERE UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207381October 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207017October 26, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER) IN OCTOBER OF 2005. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. AS OF OCTOBER 26, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CONTACT FELT THAT THE WAIT TIME FOR THE REPAIR WAS UNACCEPTABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 65,000. UPDATED 12/12/2007 *BF UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206848October 25, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ROLLING DOWN THE DRIVER'S SIDE WINDOW IN 90 DEGREE TEMPERATURE, I HEARD A LARGE THUMP. WINDOW WOULD NOT ROLL BACK UP. WINDOW REGULATOR BUSTED. REPLACED WINDOW REGULATOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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