Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10205922October 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I OWN A 2002 JEEP GC LIMITED, THE PASSENGER SIDE VENTS ONLY BLOWS COLD AIR, MY MECHANIC HAD TOLD ME THIS IS A VERY COMMON AND EXPENSIVE PROBLEM, BUT THAT CHRYSLER MOTORS HAS NOT YET ISSUED ANY KIND OF RECALL FOR THIS ISSUE. HE ALSO TOLD ME THAT EVENTUALLY THE DRIVER SIDE WILL ALSO FAIL, BECAUSE THE DEFECTIVE PART IS POORLY MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205789October 15, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
NO HEAT FROM THE PASSENGERS SIDE OF DUAL CLIMATE CONTROL SYSTEMS WELL AS ODD ODOR. WOULD NOT CLEAR THE WINDSHIELD OF CONDENSATION. JEEP DEALER RECOMMENDED REPLACING THE CONTROL UNIT ($500 PLUS LABOR) TURNS OUT THE PASSENGER SIDE BLEND DOOR WAS BROKEN AND THE HEATER HAD TO BE REPLACED. THE WHOLE DASH HAD TO BE REMOVED, A $1200 - $2100 DEALER JOB. I HAD THE SYSTEM REPAIRED FOR ABOUT $850 AT A PRIVATE REPAIR FACILITY. THIS SHOULD NOT HAVE HAPPENED TO A VEHICLE WITH UNDER 70,000 MILE ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205610October 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
CREAKING, SHATTERING NOISES COMING FROM THE PASSENGER SIDE OF THE DASH. COLD AIR COMING OUT OF VENTS, WHEN IT'S NOT SUPPOSED TO. DEALERSHIP TOLD ME IT WAS THE BLEND DOORS THAT ARE FAILING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205474October 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
THE HEATER DOES NOT WORK ON MY JEEP, IT BLOWS COLD AIR. I TOOK IT TO A DEALER AND IT WILL COST ME ANYWHERE FROM $1,600 TO $1,800 TO REPAIR THE BLEND DOORS. I SEE ON MANY WEB SITES THAT THIS IS AN EXTREMELY COMMON PROBLEM. WHY HAS JEEP NOT STOOD UP AND TAKEN RESPONSIBILITY FOR THIS FAULTY EQUIPMENT? I AM A 20 YEAR OLD AND I DO NOT HAVE THE INCOME FOR THE PAYMENT , INSURANCE AND THE COSTLY REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205315October 10, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
EVENTS LEADING UP TO FAILURE: NORMAL USAGE OF VEHICLE CABIN COMFORT AND SAFETY CONTROLS (AIR CONDITIONING/DEMISTER) SYSTEMS. FAILURE: CABIN AIR CONDITIONING SYSTEM NOW DOES NOT REGULATE TEMPERATURE. THE SYSTEM CANNOT BE MADE TO USE HOT OR COLD AIR ON DEMAND. IN INVESTIGATING THIS FAILURE, IT HAS COME TO MY ATTENTION THAT 99% OF ALL OTHER OWNERS OF THIS VEHICLE REPORT EXPERIENCING A FAILURE OF THE 'TEMPERATURE BLEND CONTROL DOORS' WITHIN THE 'A/C BLEND ASSEMBLY'. CONSEQUENCES: THE VEHICLE DEMISTER IS UNABLE TO CLEAR THE FRONT WINDSHIELD OF MIST/FOGGING (EFFECTIVELY, DEPENDING ON OUTSIDE TEMPERATURE). CORRECTIONS: NO CORRECTIONS HAVE BEEN PERFORMED DUE TO COST PROHIBITIVE EXPENSE TO DO SO. THE LOCAL DEALERSHIPS QUOTE A PRICE OF AROUND $1800.00 TO REPAIR THE FAILURE, WHILE OBTAINING PARTS AND PERFORMING SELF-REPAIR WILL COST UPWARDS OF $300.00 PLUS TIME SPENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205352October 10, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
FIVE (5) OXYGEN SENSOR FAILURES/REPLACEMENTS BETWEEN 24,000 AND 41,000 MILES - AT 24, 25, 39, 39, 41 THOUSAND MILES. DEALER SERVICE DEPARTMENT CANNOT FIND CAUSE. MANUFACTURER REFERS ME BACK TO DEALER. LAST FAILED O2 SENSOR IS AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204762October 3, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2ND WINDOW REGULATOR ON MY 2002 JEEP GRAND CHEROKEE WITHIN 3 MOS THAT HAS STOPPED WORKING. AFTER CALLING SEVERAL LOCAL PARTS STORES IN THE AREA, I WAS TOLD BY MOST OF THEM THAT THIS IS A COMMON PROBLEM WITH THE JEEP. I ALSO LEARNED THAT THE PART CAN ONLY BE PURCHASED BY JEEP DIRECTLY. I CALLED JEEP TO FIND OUT IF THE PART HAS BEEN RECALLED, NONE AVAILABLE. THIS PART ALONE IS $300, WITH LABOR THE REPAIR IS $459. MY VEHICLE CURRENTLY HAS 66,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205008October 3, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2002 JEEP GRAND CHEROKEE FOR THE COOLING FAN. CUSTOMER STATED THAT THE FAN BLEW WHILE ON VACATION AND WHEN THE FAN BLEW IT ALSO BROKE THE RADIATOR AND THE SHROUD. HE SAYS THIS HAPPENED BECAUSE THE DEALER SAID THEY DID NOT HAVE THE PART. *KB THE CONSUMER STATED HE WANTS TO BE REIMBURSED FOR UNEXPECTED EXPENSES DUE TO THE RECALL NOT BEING PERFORMED ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204626October 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2002 JEEP GRAND CHEROKEE BLOWING COLD AIR. I HAD THIS LOOKED BY THE DEALER AND THEY SAID THAT THEY NEEDED TO REPLACE HVAC SUB ASSEMBLIES. THEY QUOTED ME $1000 TO HAVE THIS FIXED. AFTER RESEARCHING THIS PROBLEM ONLINE, IT APPEARS THAT THIS IS A COMMON PROBLEM FOR 2002 (PLUS OTHER MODEL YEARS) JEEP GRAND CHEROKEES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204481September 30, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON MY 2002 JEEP GRAND CHEROKEE LIMITED COLD AIR BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN I HAVE THE HEAT TURNED ON. THE JEEP DEALER TOLD ME THAT I HAVE A BLEND DOOR FAILURE AND THE REPAIR WILL COST ABOUT 1200 DOLLARS. *JB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203717September 22, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED. LATE WINTER, WHEN I NEEDED IT THE MOST, MY HEAT BEGAN NOT WORKING ONLY ON THE DRIVER'S SIDE OF THE VEHICLE. THE PASSENGER SIDE HAD PLENTY OF HEAT THOUGH. I TOOK IT TO THE DEALER AND AFTER A $1100 REPAIR BILL TO REPAIR THE BLEND DOORS INSIDE THE AC SYSTEM (MOSTLY LABOR), IT WAS REPAIRED. TODAY, AGAIN, I HAVE NO HEAT AND NOW NO AC TOO. A DIAGNOSIS NOW SAYS THAT I HAVE A CODE FOR "TRAVEL TOO LARGE"-THIS IS THE CODE FOR THE BLEND DOORS AGAIN. AFTER AN INTERNET SEARCH, I SEE THAT THERE ARE MANY, MANY OTHERS LIKE ME WHO ARE HAVING THE SAME ISSUE. THIS IS A SAFETY CONCERN AS IN THE WINTER, THERE IS NO WAY TO CLEAR THE WINDSHIELD WITH THE COLD AIR. DAILMER CHRYSLER NEEDS TO DO THE RIGHT THING HERE AND STOP PROFITING FROM THEIR OWN DEFECTS. THIS SHOULD BE A RECALL TO REPAIR ALL AFFECTED VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203429September 19, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE BRAKE PEDAL AND STEERING WHEEL PULSATED WHEN THE BRAKES WERE APPLIED. THE ROTORS WERE PREVIOUSLY REGROUNDED AT THE DEALER, HOWEVER, THE FAILURE CONTINUED. THE DEALER REPLACED THE BRAKE PADS AND ROTORS. THE FAILURE MILEAGE WAS 14,131 AND CURRENT MILEAGE IS 32,899. UPDATED 01-15-08. *KB UPDATED 12/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203300September 18, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR ON MY 2002 JEEP GRAND CHEROKEE LIMITED INITIALLY STOPPED AT THAT POINT AND ONLY BLOWS COLD AIR TO THE PASSENGER. NOW A YEAR LATER I HAVE NO HEAT AT ALL. DISAPPOINTED FOR SURE AND FROM THE NUMBERS OF PEOPLE WITH THIS PROBLEM, SEEMS TO BE DEFECTIVE FROM THE START. A RECALL SHOULD BE CALLED. 1500-1800 TO FIX ON A CAR WITH LESS THAT 43,000 MILES, GIVE ME A BREAK, NO WONDER MORE PEOPLE ARE BUYING JAPANESE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203182September 17, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLOWER MOTOR/ VISIBILITY WINDSHELID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203095September 15, 2007
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
TURN SIGNAL FAILURE ON MY JEEP GRAND CHEROKEE. THE TURN SIGNALS FAILED ON MY JEEP ON JULY 15, 2007 DUE TO A FAULTY FLASHER ON MY CAR. THE CAR HAD 68,000 MILES ON IT AT THE TIME OF THE FAILURE. THE PART THAT FAILED IS PART NUMBER 4686094 AND IT IS FAILING ALL OVER CHRYSLER'S VEHICLES WHEN YOU SEARCH THE INTERNET. AS THE TURN SIGNALS ARE A SAFETY FEATURE ON THE CAR AND MANDATORY TO OPERATE THE VEHICLE THIS ITEM SHOULD BE RECALLED. ONCE THE PART WAS REPLACED, MY TURN SIGNALS WORKED FINE. THE REPAIR WAS $55.47 IN PARTS. THE VEHICLE IS IN EXCELLENT CONDITION AND NO ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203093September 15, 2007
AIR BAGS:FRONTAL
THE CLOCKSPRING ON MY 2002 JEEP GRAND CHEROKEE HAS FAILED AND THE AIRBAG LIGHT COMES ON AND IT WILL NOT FUNCTION. NO ACCIDENT YET, BUT THE AIRBAG WILL NOT WORK ON THE VEHICLE. CAR WAS DRIVEN NORMALLY AND IS IN EXCELLENT CONDITION WITH NO ACCIDENTS. HAS 69,000 MILES ON THE VEHICLE. THE CLOCKSPRING HAS TO BE REPLACED TO CORRECT THE PROBLEM. CHRYSLER HAS HAD SIMILAR PROBLEMS ON OTHER VEHICLES FOR THIS SAME PART. I'M SURE THEY USE THIS PART ON OTHER CHRYSLER PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202914September 13, 2007
UNKNOWN OR OTHER
WINDOW REGULATOR IN PASSENGER SIDE WINDOW WENT OUT. THIS IS THE 2ND TIME THIS HAS HAPPENED TO MY JEEP GRAND CHEROKEE. IT IS A 2002. THE FIRST WAS ABOUT 2 MONTHS AGO WHEN THIS PROBLEM HAPPENED WITH THE DRIVER SIDE WINDOW. THESE HAVE EACH COST ME 300 DOLLARS. THE PART IS FAULTY AND JEEP OWNERS SHOULD BE COMPENSATED FOR HAVING TO PAY FOR POOR CRAFTSMANSHIP ON THE PART OF JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202964September 13, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2002 JEEP GRAND CHEROKEE LTD WITH DUAL ZONE CILMATE CONTROL SYSTEM. AT 50,000 MILES THE PASSENGER SIDE HEAT AND DEFROSTER STOPPED WORKING. NOW IN AT 60,000 MILES THE DRIVER SIDE HEATER HAS ALSO FAILED. PER A WEB SITE IT IS A VERY COMMON OCCURANCE WITH THIS VEHICAL. IT APPEARS CHYRSLER IS NOT TAKING ANY ACTION TO RECALL THIS SAFTEY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202831September 12, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE POWER WINDOWS FAILED TO OPERATE AND ALL OF THEM WOULD ROLL DOWN INTERMITTENTLY AND WITHOUT WARNING. THE WINDOWS WERE PUSHED UP MANUALLY AND A PIECE OF CARDBOARD WAS STUCK IN BETWEEN THE WINDOWS AND THE RUBBER TO PREVENT THEM FROM FALLING. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 72,000. UPDATED 01/07/08. *LJ UPDATED 12/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202564September 11, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS
REPLACE LEFT SIDE BRAKE LIGHT BULBS 3 TIMES IN TWO MONTHS. THEN TOOK IT TO THE DEALERSHIP AND HAD THEM REPAIR IT THREE MORE TIMES BEFORE THE ELECTRICAL PROBLEM BEHIND IT WAS FOUND AND REPAIRED CORRECTLY. I COULD HAVE BEEN PULLED OVER WITH AS MANY TIMES THE BRAKE LIGHTS WERE NOT OPERATING OR BEEN REAR ENDED AND INJURED AS A RESULT OF THE BAD SYSTEM CHRYSLER HAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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