Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10044113October 16, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHILE VEHICLE WAS PARKED IN THE PARKING LOT WITH ENGINE STILL RUNNING TRANSMISSION JUMPED OUT OF GEAR, VEHICLE ROLLED BACKWARD, AND HIT ANOTHER VEHICLE. BOTH VEHICLES WERE DAMAGED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10042983October 15, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
MY MOM BOUGHT A JEEP GRAND CHEROKEE, 2000. ON JULY 25 WE WENT INTO TOWN TO THE HARDWARE STORE, MY SISTER AND HER GRANDDAUGHTER STAYED IN THE CAR WITH THE AIR CONDIDTION ON AND THE ENGINE RUNNING. WE WERE (MOM AND I) GONE 7-8 MINUTES, AND WHEN WE GOT BACK IN THE CAR; PUT THE SEAT BELTS ON, PUT MY FOOT ON THE BRAKE AND PUT THE JEEP IN REVERSE AND WE TOOK OFF BACKWARDS ACROSS THE NAYLORS PARKING LOT ACROSS THIRD STREET, UP AND OVER THE CURB, WENT BETWEEN TWO TREES INTO THE PARKING LOT BETWEEN THE FIRE STATION AND CITY HALL WHERE WE HIT A PARKED CAR AND THE PARKED CAR HIT A TELEPHONE GUIDE WIRE, WE HIT A TREE THAT FINALLY STOPPED US. AFTER DOING SOME RESEARCH ON THE COMPUTER I KNOW THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH POWERING UNCONTROLLABLY BACKWARDS WITH THE JEEP GRAND CHEROKEES. THE WITNESSES STATED WE WERE GOING ABOUT 30 MILES AN HOUR BACKWARDS. I TRIED TO USE THE BRAKES BUT IT WAS OUT OF CONTROL. I REPORTED THIS TO CHRYSLER AND THEY DID AN INVESTIGATION DENYING MY CLAIM. *LA
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10042827October 14, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATED WHILE APPLYING FORCE TO BRAKES FRONT END OF VEHICLE DROPPED TO GROUND DUE TO OUT OF ROUND ROTORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041583October 10, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
RECENTLY PURCHASED 2000 JEEP GRAND CHEROKEE LAREDO. THE BRAKE ROTORS WERE WARPED, AND PAID TO HAVE THEM RESURFACED. THE ROTORS IMMEDIATELY WARPED AGAIN, AND I HAD ANOTHER SHOP REPLACE THEM WITH OEM ROTORS. THE VEHICLE STILL EXHIBITS UNSAFE BEHAVIOR UNDER EVEN MODERATE BRAKING CONDITIONS, AND I HAVE NO MONEY LEFT FOR ROTOR REPAIRS. I NOW FIND MYSELF AVOIDING BRAKING (RIDICULOUS I KNOW) IN ORDER TO ESCAPE THE NOISE AND VEHICLE SHAKING. DEALERSHIP STATES IT'S A COMMON RECURRING PROBLEM, BUT CHRYSLER WILL NOT RECALL. SEEMS LIKE A COMPLAINT IS IN ORDER. THANKS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041370October 7, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE TAKEN MY 2000 GRAND CHEROKEE TWICE THIS YEAR FOR REPLACEMENT OF THE "ACTUATOR" AND THE DOOR LATCH. THIS AFFECTED BOTH DOORS ON THE PASSENGER SIDE OF THE VEHICLE AND IS NOW MOVING TO THE DRIVERS SIDE. THE LOCK WILL MAKE AN AWFUL SOUND WHILE LOCKING AND UNLOCKING. IT WILL EVENTUALLY FREEZE UP AND NEITHER LOCK OR UNLOCK. EACH TIME COVERED UNDER EXTENDED WARRANTY ALTHOUGH PAID A DEDUCTIBLE. THE DEALER WILL NOT REPLACE ALL AT ONCE SINCE THEY HAVE NOT GONE "BAD" YET. THUS FAR ONLY 3 OUT OF 5 DOORS ARE DAMAGED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040931September 29, 2003
AIR BAGS
DRIVING 2000 JEEP GRAND CHEROKEE LIMITED WHEN I WAS INVOLVED IN HEAD ON CRASH (OTHER DRIVER RAN RED LIGHT). WAS TRAVELING AT ABOUT 35 MPH. NEITHER DRIVER NOR PASSENGER AIR BAG DEPLOYED IN MY VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10040586September 25, 2003
FUEL SYSTEM, GASOLINE
AFTER FILLING THE GAS TANK WITH FUEL THE DRIVER COULD SMELL A STRONG GAS SMELL INSIDE OF THE VEHICLE. THE CONSUMER MADE CONTACT WITH THE DEALERSHIP. PLEASE ADD ANY FURTHER DETAILS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039310September 22, 2003
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION MAKES LOUD NOISE WHEN SHIFTING FROM PARK TO REVERSE. PROBLEM WAS INTERMITTENT WHEN VEHICLE FIRST PURCHASED. DEALER TOLD ME THIS WAS NOT A ISSUE AND THAT ALL JEEPS MADE SOME NOISE WHILE SHIFTING TO REVERSE. NOISE BECOME MORE COMMON AND LOUDER/HARDER WITH TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039040September 17, 2003
SERVICE BRAKES, HYDRAULIC
TOTAL BRAKE FAILURE. PEDAL WENT TO FLOOR. HAD TO PUMP TO GET BRAKES TO APPLY. FLUID LEVEL NORMAL. INTERMITTENT PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033887September 12, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHEN THE CONSUMER ATTEMPTED TO MAKE A GRADUAL STOP AND APPLIED THE BRAKE PEDAL THERE WAS EXCESSIVE PULSATION. CONSUMER CONTACTED THE DEALER. THE DEALER WILL REPLACE THE ROTORS AND PADS IN ATTEMPT TO CORRECT THE PROBLEM. *AK BOTH FRONT AND REAR BRAKE ROTORS HAD EXCESSIVE RUN OUT AND WERE RESURFACED. *SCC *JB *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036864August 29, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I OWN A 2000 JEEP GRAND CHEROKEE LIMITED. EVERY 5000-7000 MILES, A SERIOUS VIBRATION ARISES WHEN BREAKING AT SPEEDS GREATER THAN 50 MPH. I HAVE HAD THE PROBLEM SERVICED 6 SEPARATE TIMES OVER THE PAST TWO YEARS. THE CAR ONLY HAS 54,000 MILES ON THE SPEEDOMETER. ALL BRAKE ROTORS AND CALIPERS HAVE BEEN REPLACED (MORE THAN ONCE), BUT THE PROBLEM KEEPS RECURRING. JEEP REPRESENTATIVES NO LONGER WANT TO DEAL WITH OR REPAIR THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036760August 28, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THE STEERING WHEEL STARTS SHAKING VEHEMENTLY WHEN BRAKING FROM SPEEDS ABOVE 50-55 MILES/HR. THIS SYMPTOM APPEARED SUDDENLY AND SEEMES TO GET STRONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037768August 27, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
THE TRANSFER CASE FAILED AND CAUSED FRONT END TO LOCK UP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031402August 15, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VISIBILITY:WINDSHIELD WIPER/WASHER, SERVICE BRAKES, HYDRAULIC
WHEN THE CONSUMER APPLIED THE BRAKES THEY PULSATED, WHICH CAUSED THE VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE. DEALER NOTIFIED. *AK CONSUMER WOULDN'T LET HER 15 YR. OLD DAUGHTER DRIVE THE VEHICLE IN FEAR OF THE BRAKES FAILING, NOR WOULD SHE SELL IT. THE VEHICLE HAD BEEN TO THE MECHANIC MANY TIMES AND THE PROBLEM CONTINUED TO EXIST. *PH. THE ROTORS AND PADS WERE REPLACED SEVERAL TIMES. THE DRIVER'S SIDE DOOR WAS HARD TO LOCK, AND THE WINDSHIELD WIPERS WORKED INTERMITTENTLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032770August 13, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BOTH FRONT AND REAR ROTORS HAVE EXCESSIVE RUN OUT. EXCESSIVE ROTOR THICKNESS VARIATION GENERATED BY POOL CALIPER CENTERING CAUSING STEERING WHEEL SHAKE. BRAKES WERE REPAIRED 12/26/2000 AT 11,579 MILES AND AGAIN AT 21,915 MILES ON JUNE 13, 2002. TOOK IT IN AGAIN JULY WITH 30,700 MILES AND WAS TOLD IT WAS OUT OF WARRANTY AND TOO BAD. I HAD BEEN ASSURED FROM THE BEGINNING THAT CHRYSLER KNEW OF THE PROBLEM AND WOULD STAND BEHIND THEIR CAR UNTIL IT WAS SATISFACTORILY REPAIRED. THIS INFORMATION WAS PROVIDED BY RAY HUTCHINSON, SERVICE MANAGER OF LITHIA JEEP IN ANCHORAGE, ALASKA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032790August 13, 2003
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:ENGINE
BRAKES KEEP FAILING. SHORTLY AFTER PURCHASING THE CAR IN 1999 I RETURNED TO THE DEALER COMPLAINING ABOUT HEAVY BRAKE PULSATION AT 30MPH. THEY TOLD ME THEY FIXED IT BUT IT CONTINUED DOING IT. I KEPT GOING BACK OVER AND OVER AGAIN. THE LAST TIME I WENT BACK WAS 3 WEEKS AGO, AND THEY AGAIN CHANGED THE BRAKES WITH NEWLY DESIGNED BRAKES WHICH SUPPOSEDLY WOULD HAVE FIXED THE PROBLEM. THE DEALER SAID THEY WOULDN'T COVER THE BACK BRAKES B/C THEY HAD NO COMPLAINTS ABOUT IT AND THAT I DIDN'T NEED TO CHANGE THEM. I DROVE AWAY BUT THE CAR STILL PULSATES HEAVILY AS SOON AS I BRAKE IF I AM DRIVING OVER 20MPH. FURTHERMORE MY CAR'S ENGINE BROKE DOWN COMPLETELY AFTER 32000 MILES OR APPROXIMATELY 7 MONTHS AGO. THEY TOLD ME THE ENGINE FAILED B/C I DIDN'T CHANGE THE OIL FOR 10,000 MILES. THE MECHANICS REPORT STATED THAT THERE WAS WATER IN THE FUEL, BUT THEY STILL TOLD ME IT WAS MY FAULT FOR NOT CHANGING THE OIL. I WAS OUT OF WARRANTY B/C MORE THAN 36 MONTHS HAD GONE BY FROM THE DATE OF PURCHASE. CHRYSLER AGREED TO SUBSTITUTE THE ENGINE AND I HAD TO PAY $800. I DON'T UNDERSTAND HOW A NEW CAR, DRIVEN FOR SUCH LITTLE MILEAGE (NOW ONLY 35,000 MILES AFTER ALMOST 4 YEARS) CAN HAVE ALL THESE MECHANICAL PROBLEMS. I BELIEVE THE BREAKS ARE FAULTY AND AM NOT SURE HOW TO FURTHER DEAL WITH THE PROBLEM. THE CAR DEALER KEEPS TELLING ME IT'S PERFECTLY SAFE TO DRIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032713August 12, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
FUEL LEAK FOR A 2ND TIME. JUNE 2002 FULL TANK OF GAS LEAKING ALL OVER GARAGE WHILE WE WERE ON VACATION. DEALER SAID THE GAS TANK WAS WARPED AT THE TOP AND COULD NOT SEAL PROPERLY. EST $900. TO REPLACE TANK. 43000 MI. ON JEEP IT WAS OUT OF WARRANTY. ENDED UP PAYING $277. LABOR AND MADE THEM WARRANTY THE FAULTY TANK. AUG. 2003 FUEL LEAKING AGAIN FROM TOP OF TANK AND DRIPPING DOWN OFF UNDER THE TANK. DEALER SAYS THE FUEL PUMP IS OUT $628. TO REPLACE. JEEP OWNERS BEWARE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031160August 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION JUMPS WHILE FOOT ON BRAKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030897August 6, 2003
SEATS
I PURCHASED A 2000 JEEP GRAND CHEROKEE LARADO NEW IN SEPTEMBER OF 2000. IN JUNE OF 2003 WITHOUT PRIOR WARNING THE DRIVER'S SEAT BROKE. THE SEAT FRAME BROKE AWAY FROM THE TRACK RIPPING A PIECE OF METAL UNDERNEATH. THIS DID NOT OCCUR DURING ANY FORCEFUL ACTION AND I FEEL IT COULD BE AN EXTREMELY DANGEROUS SAFETY HAZARD. CHRYSLER WILL NOT TAKE ANY RESPONSIBILITY FOR THE COST OF REPAIRS. THE PART NUMBER THAT NEEDS TO BE REPLACED IS 4856471 PER ESTIMATE I RECEIVED FROM CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030518July 31, 2003
EQUIPMENT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS BEING REPLACED FOR THE THIRD TIME. VERY BAD VIBRATION WHEN BRAKING OVER 40 MPH. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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