Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10724526June 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED. THE CONTACT NOTIFIED THE DEALER ABOUT THE INCIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN SEPTEMBER OF 2014, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724324June 9, 2015
UNKNOWN OR OTHER
WHEN DRIVING VEHICLE IT WILL JUST SHUT DOWN LIKE IT RAN OUT OF GAS AND IT WON'T CRANK BACK UP,YOU CAN LEAVE IT FOR A COUPLE OF HOURS AND COME BACK AND IT WILL CRANK BACK UP AND IF YOU ARE LUCKY WE CAN GET IT BACK HOME. I KNOW THERE IS A RECALL ON THESE 2011 JEEP GRAND CHEROKEES AND I NEED TO KNOW WHAT TO DO TO GET OURS FIXED SEEING AS TO WE JUST BOUGHT THIS VEHICLE AND CAN'T DRIVE IT IN FEAR OF BEING STRANDED OR CAUSING AN ACCIDENT. IT SUCKS TO BE PAYING 400. A MONTH FOR A NEW CAR AND CAN'T EVEN DRIVE IT. PLEASE HELP US IN RESOLVING THIS MATTER..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724379June 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE MADE A JERKING MOTION AND STALLED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP AND THE TIPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS EXPERIENCING THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724135June 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY SHOOK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ADDITIONALLY, THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723677June 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 30 MPH, THE PASSENGER SIDE VANITY LAMP CAUGHT FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND BELIEVE THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10722654June 1, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,049.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722788June 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721881May 28, 2015
FUEL/PROPULSION SYSTEM, ENGINE
ON 5/25 APPROXIMATELY 2:30 PM WHILE MERGING ONTO THE HIGHWAY VEHICLE STOPPED ACCELERATING AND STEERING LOCKED UP AND ENGINE STALLED OUT WHILE IN THE RIGHT LANE OF THE HIGHWAY. HAD TO DRIFT OVER TO SHOULDER ON LEFT HAND SIDE ON HIGHWAY WHERE SPEED LIMIT 65 MPH BUT DRIVERS OFTEN DO 75-80 MPH. VEHICLE WOULD NOT RESTART AND HAD TO BE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721904May 28, 2015
ELECTRICAL SYSTEM
TIPM- TOTAL INTEGRATED POWER MODULE FAILS. VEHICLE ELECTRICAL MALFUNCTIONS, ENGINE CUTS, WON'T START AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721543May 26, 2015
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER AND THE BATTERY WAS REPLACED. THE FAILURE RECURRED INTERMITTENTLY AND THE VEHICLE SHUT OFF WHILE DRIVING APPROXIMATELY 40 MPH. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE REMEDY FAILED TO REPAIR THE ISSUE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717810May 21, 2015
STRUCTURE:BODY, WHEELS
CAR WAS ILLEGALLY PARKED IN THE MIDDLE LANE, WITH NO INDICATOR LIGHTS ON OR ANY LIGHTS WHATSOEVER. SPEED LIMIT WAS 45MPH, I GLANCED TO OFF TO THE SIDE OF THE ROAD WHERE 3 GENTLEMEN WERE STANDING AND TURNED BACK TO LOOKING FORWARD SEEING A CAR PARKED WITH NO LIGHTS IN FRONT OF ME. I REAR ENDED THE FORD FOCUS GOING ABOUT 45MPH. THE DRIVER OF THE FIRST CAR (HUNGRY HOWIES DELIVERY DRIVER) WAS DEEMED AT FAULT DUE TO MECHANICAL ISSUES AND BEING ILLEGALLY PARKED IN THE MIDDLE OF THE ROAD WITH NO HAZARD LIGHTS ON! THE AIRBAG NEVER DEPLOYED IN MY 2011 JEEP GRAND CHEROKEE (MASSIVE RECALL WITH CHRYSLER CARS, AND TAKATA SUPPLIED PARTS) THE ACCIDENT OCCURRED ON 5.19.15 AT 12:15AM WHILE ON MY WAY HOME FROM WORK ( HILTON SUITES. AUBURN HILLS PD ARRIVED ON THE SCENE AND I WAS TAKEN TO MCLAREN HOSPITAL IN PONTIAC, MI IN THE AMBULANCE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10717265May 19, 2015
ELECTRICAL SYSTEM
RECALL REPAIR FOR VISOR WAS COMPLETED JAN. 16,2015. ON MAY 18TH 2015 WHILE DRIVING THE DRIVERS SIDE SUN VISOR ERUPTED INTO FLAMES. I PULLED INTO THE NEAREST LOCATION, WHICH WAS A GAS STATION. THE MECHANIC DOUSED THE FLAMES WITH HIS FIRE EXTINGUISHER....THE CAR WAS TOWED TO THE DEALER WHERE IT WAS PURCHASED AND WE ARE STILL WAITING TO HEAR FROM THIS DEALER. IN FEB. THE CAR WAS SERVICED FOR ELECTRICAL PROBLEMS TWICE IN A 2 WEEK TIME PERIOD....WE ARE SENIORS AND THIS WAS OUR ONLY CAR . WE DON'T KNOW WHERE TO TURN NOW OR HOW THIS WILL BE RESOLVED BY JEEP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10717266May 19, 2015
UNKNOWN OR OTHER
SMOKE SUDDENLY APPEARED IN CAR INTERIOR WHILE DRIVING ON A HIGHWAY. I PULLED OVER. SMOKE BECAME MORE INTENSE. OPENED SUNROOF. FLAMES OBSERVED IN HEADLINER/DOOR JAMB ABOVE DRIVER'S SIDE. FIRE EXTINGUISHED BY FIRE DEPARTMENT BUT NOT BEFORE EXTENSIVE DAMAGE TO THE HEADLINER/INTERIOR AROUND THE DRIVER'S SIDE. CAR INOPERABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10717041May 18, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE QUADRA LIFT SUSPENSION SYSTEM SUDDENLY MALFUNCTIONED CAUSING THE SUSPENSION TO COMPLETELY FAIL. THE VEHICLE ABRUPTLY LOWERED APPROXIMATELY 6 TO 8 INCHES. WHEN THE FAILURE OCCURRED, THE "IMMEDIATE AIR SUSPENSION REPAIR REQUIRED" MESSAGE DISPLAYED. THE FAILURE OCCURRED ON FOUR SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE QUADRA LIFT SYSTEM WAS FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716359May 13, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
NO VOLTAGE INDICATOR LIGHT OR VOLTAGE READER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716354May 13, 2015
ELECTRICAL SYSTEM
SOMETIMES, NOT OFTEN WHEN I USE THE CABLE TV REMOTE MY VEHICLE STARTS UP IN THE GARAGE AND RUNS FOR 15 MINUTES OR UNTIL I TURN IT OFF, IF I KNOW IT HAS STARTED. THIS HAS ALSO HAPPENED WHEN I TURN MY ELECTRONIC FIRE PLACE ON. THE FIRST TIME THIS HAPPEND I HERD A NOISE, I THOUGHT WAS A CAR RUNNING IN MY DRIVE WAY, AS I WALKED INTO THE GARAGE TO OPEN THE GARAGE DOOR I KNEW IMMEDIATELY IT WAS MY VEHICLE AND RAN FOR THE KEYS TO TURN IT OFF, THE GARAGE WAS FULL OF EXHAUST FUMES SO I HELD MY BREATH AS LONG AS POSSIBLE. GOOD THING I NOT HAVE KIDS THIS IS A MAJOR SAFETY ISSUE IN MY OPINION. I HAVE TAKEN VEHICLE TO SEVERAL DEALERSHIPS IN MY STATE INCLUDING WHERE I PURCHASED THE VEHICLE AND THEY SAY THEY FIX IT, HOWEVER IT STILL NOT FIXED. IT SEEMS ALL THEY DO IS RESET THE BATTERY, I HAVE TOLD THEM I ALREADY DID THAT SEVERAL TIMES AND IT NOT FIX THE PROBLEM. SAME OLE SAME OLE, YADA YADA YADA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716350May 13, 2015
ELECTRICAL SYSTEM
VEHICLE UNLOCKS RANDOMLY AS I WALK AWAY FROM IT, HAVE TO LOCK THEN TRY AGAIN AND AGAIN SOMETIMES. SEVERAL TIMES HAVE COME BACK TO VEHICLE AFTER LOCKING IT ONLY TO FIND IT UNLOCKED. I HAVE TAKEN IT TO 3 DEALERSHIPS INCLUDING THE ONE I BOUGHT IT FROM AND THEY HAVE NEVER FIXED THE ISSUE AS STATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715282May 8, 2015
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL REPAIR WAS PERFORMED FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) IN OCTOBER OF 2014. ON MAY 2, 2015, WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE APPEARED FROM THE DRIVER SIDE SUN VISOR. SHORTLY AFTER, FLAMES WERE PRESENT COMING FROM THE VISOR. THE CONTACT USED A FIRE EXTINGUISHER TO EXTINGUISH THE FLAMES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,136.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10714969May 6, 2015
STEERING
I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. THERE ARE CURRENTLY 42,000 MILES ON THIS VEHICLE. I WENT TO A SHOP AND TRIED TO HAVE THE RACK AND PINION REPLACED. AND I WAS TOLD THE ALL THE FOUR AXLE SPINDLES ARE RUSTED SO BADLY. THE PROFESSIONAL IN THE SHOP HAD TO SPEND LOT MORE HOUR TO FIGURE OUT AN OTHER WAY TO REMOVE THE PARTS WITHOUT TOUCHING THE SPINDLES. I WAS TOLD THAT IT WAS IMPOSSIBLE TO UNSCREW THE AXLE NUT OUT FROM THE SPINDLES BECAUSE OF THE RUSTS. THIS PROBLEM IS STILL UNRESOLVED. AND IT WOULD PREVENT THE PROCESS OF FUTURE PARTS REMOVAL. I STRONGLY BELIEVE CHRYSLER SHOULD ISSUE A RECALL OR A FREE REPAIR FOR THIS ISSUE. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714648May 5, 2015
STRUCTURE
I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. THIS CAR IS ONLY 4 YEARS OLD AND ALL THE 4 AXLES NUTS ARE RESTED. THIS COULD PREVENT TAKING SOME OF THE MECHANICAL PARTS OFF FOR REPAIR. CHRYSLER SHOULD HAVE ISSUED A RECALL OR A FREE REPAIR FOR THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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