Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10208431November 8, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). AFTER THE RECALL WAS REPAIRED, THE TEMPERATURE GAUGE BEGAN TO INCREASE TOWARDS THE HOT LEVEL. SPEED WAS NOT A FACTOR BECAUSE THE FAILURE OCCURRED WHENEVER THE ENGINE WAS RUNNING. THE CONTACT STATED THAT THE HEAT WOULD NOT WORK AND THE CHECK GAUGE WARNING INDICATOR LIGHT ILLUMINATED. HE PLACED ANITFREEZE INTO THE RADIATOR AND THE FAILURE TEMPORARILY STOPPED. THE RADIATOR HAD TO BE REFILLED WITH ANTIFREEZE EVERY FOUR DAYS. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP AND THEY STATED THAT THE PART THAT THE HOSE CONNECTED TO FAILED. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 94,000. UPDATED 01/09/08.*LJ THE CONSUMER WAS UNABLE TO TURN THE HEAT ON BECAUSE ANTI-FREEZE WOULD LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207998November 5, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATER BLEND DOOR BROKEN. NO HEAT AT ALL!! KIND OF DANGEROUS IF YOU CAN'T DEFROST YOUR WINDOWS BECAUSE YOU HAVE NO HEAT. THIS IS A VERY COMMON OCCURRENCE FOR MY MODEL JEEP GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207858November 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
HEAT FAILED ON PASSENGER SIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207876November 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY 2002 JEEP GRAND CHEROKEE FIRST LOST HEAT ON THE PASSENGER SIDE, THEN A FEW MONTHS LATER THE DRIVERS SIDE HEAT WOULD NOT WORK AS WELL. I WAS TOLD BY MY MECHANIC THAT THE BLEND DOORS ACTUATORS WERE NOT WORKING AND WOULD HAVE TO BE REPLACED AT THE COST OF $800-$1000. I HAVE BEEN TOLD THIS IS A VERY COMMON PROBLEM. I THINK THIS SHOULD BE A RECALL ISSUE. PLEASE ADVISE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207891November 4, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE OWNED MY 2002 JEEP GRAND CHEROKEE FOR 2 YEARS NOW. OVERALL I HAVE LOVED THE CAR BUT TWO WEEKS AGO ON THE WAY HOME THE DRIVER'S WINDOW JUST DROPPED INTO THE DOOR. THINKING THAT WAS ODD AND A RARITY WE CONTINUED HOME. LATER THAT EVENING THE LEFT PASSENGER WINDOW DID THE EXACT SAME THING. I DECIDED THAT THIS WASN'T A RARITY BUT SOME SORT OF DEFECT AND TURNED TO THE INTERNET TO FIND OUT WHAT I SHOULD DO ABOUT THE PROBLEM. TO MY DISMAY I FIND THAT THERE ARE LOTS OF PEOPLE THAT HAVE RUN INTO THE EXACT SAME PROBLEM AND THAT IT IS BECAUSE OF A PISS POOR DESIGN THAT JEEP DOESN'T WANT TO FIX. EVEN MORE TO MY DISMAY I FIND THAT NOT ONLY DOES JEEP NOT WANT TO FIX THE ISSUE THAT WANT TO CHARGE $450 PER WINDOW TO FIX IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208306November 2, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
2002 JEEP GRAND CHEROKEE WITH DEFECTIVE BRAKE ROTORS. CUSTOMER STATES THAT SHE HAS HAD THE BRAKES REPAIRED AND REPLACED ON 2 SEPARATE OCCASIONS. CONSUMER WANTS REIMBURSEMENT FOR THE REPAIRS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207597November 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
MY CLIMATE CONTROL SYSTEM ONLY PROVIDES COLD AIR. WHEN THE HEAT FAILED IT CAUSED A RAPID FOGGING OF THE WINDSHIELD SINCE THE DEFROSTER WENT FROM HOT TO COLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207656November 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HVAC BLEND DOORS ON MY 2002 JEEP GRAND CHEROKEE (WJ) OVERLAND FAILED AT APPROXIMATELY 88, 000 MILES CAUSING A LOSS OF HEAT AND DEFROST ABILITIES. DUE TO THE CONSTRUCTION OF THE VEHICLE IT WILL REQUIRE A TRAINED MECHANIC A QUOTED SEVEN HOURS OF LABOR TO REPLACE A PLASTIC PART WHICH HAS FAILED. I BELIEVE THIS IS A SAFETY HAZARD, THE LOSS OF DEFROST ABILITY, THAT JEEP MANUFACTURES HAVE BEEN AWARE OF AND THAT A RECALL SHOULD BE ISSUED SO THAT THESE JEEPS, REGARDLESS OF MILEAGE MAY BE REPAIRED AT NO COST TO THE CURRENT JEEP OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207408October 30, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THERE WAS A LEAK IN THE VENT VALVE. THE DEALER REPLACED THE VENT VALVE AND THERE WERE NO FURTHER OCCURRENCES. THE DEALER AND MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V348000 (ENGINE AND ENGINE COOLING: EXHAUST SYSTEM: EMISSION CONTROL). THE FAILURE MILEAGE WAS 92,870 AND CURRENT MILEAGE WAS 93,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207409October 30, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
MY HEAT STOPPED WORKING IN MY VEHICLE AND I CAN NOT DEFROST MY WINDOWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207455October 30, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND WITH 60,000 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT AND DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON BOTH SIDES OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207340October 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
MY 2002 GRAND CHEROKEE LIMITED BLOWS COLD ON PASS. SIDE AND HOT ON DRIVER SIDE. IT HAS DONE THIS FOR SOME TIME. I FOUND OUT THAT THERE ARE MANY JEEPS DOING THIS. PLEASE HELP.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207363October 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207097October 28, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
MY JEEP 2000 GRAND CHEROKEE SUDDENLY WILL PRODUCE NO HEAT, THIS IS A SAFETY CONCERN SINCE THE WINDOWS WILL NOT DEFOG AND CAN CREATE SERIOUS VISIBILITY PROBLEMS. THE HEATING SYSTEM WILL ONLY BLOW COLD AIR, WHICH CAN SUDDENLY CREATE CONDENSATION ON THE WINDOW AND ENTIRELY OBSCURE VISIBILITY. THERE WERE NO EVENTS LEADING UP TO THE FAILURE, IT JUST STOPPED WORKING. UPON A SHORT BIT OF RESEARCH, IT SEEMS TO BE A VERY COMMON PROBLEM WITH JEEP GRAND CHEROKEE'S FROM 2000-2004 AND JEEP WILL NOT ACKNOWLEDGE IT AS A MANUFACTURING DEFECT EVEN THOUGH THOUSANDS UPON THOUSANDS ARE HAVING THIS SAME SAFETY PROBLEM HAPPEN TO THEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10206947October 26, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
THE HEATER HAS STOPPED WORKING BLOWING ONLY COLD AIR OUT OF THE VENTS, DOESN'T PROPERLY DEFROST WINDOWS, SO WHEN DRIVING ON COLD DAYS THE WINDOW FOGS UP CAUSING A HAZARD, VERY DIFFICULT TO SEE, ALMOST HIT SOME OTHER CARS BECAUSE OF THE LACK OF VISIBILITY. NOT TO MENTION DRIVING IN A FREEZING CAR WITH MY YOUNG CHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206981October 26, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
WE OWN A 2002 JEEP GRAND CHEROKEE. THE HEATING SYSTEM STOPPED BLOWING HOT AIR. WHEN WE TOOK IT IN TO THE DEALERSHIP THEY INFORMED US THAT THE BLEND DOORS WERE NOT FUNCTIONING. THEY SAID THIS IS A COMMON PROBLEM ON THE JEEPS AND THAT COST TO REPAIR IT WOULD BE IN THE NEIGHBORHOOD OF $1200. APPARENTLY THE ENTIRE DASH NEEDS TO BE REMOVED AND THIS TAKES 6HRS OF LABOR TO ACCOMPLISH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206608October 23, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEAT NOT WORKING ON DRIVER'S SIDE OF CAR. BLOWER WORKS SPORADICALLY AND WHEN IT DOES WORK, COLD AIR COMING OUT OF DRIVER AND CENTER BLOWERS. HEAT DOES COME OUT PASSENGER SIDE. WITHOUT DEFROST CANNOT DRIVE VEHICLE IN THE COLD. HAD TO BRING IN FOR SERVICE, JUST GOT $900 ESTIMATE TO REPLACE BLEND DOOR AND ACTUATOR. HAVE NO CHOICE BUT TO PAY THIS DUE TO THE CLIMATE I LIVE IN. THIS 2002 JEEP GRAND CHEROKEE HAS 71,00 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206408October 20, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VENTILATION SYSTEM BLEND DOORS HAVE BROKEN, NO CONTROL OF AIRFLOW TO THE DEFROSTER. SAFETY ISSUE, CAN'T DEFROST WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206160October 17, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 JEEP GRAND CHEROKEE STARTED MAKING HORRIBLE "WOBBLE" NOISES FROM REAR OF VEHICLE AT APPROXIMATELY 30,000 MILES. PAID $660 TO REPLACE COMPLETELY WORN (ALL) BEARINGS. REPAIR SHOP (PROGREAR, SAN DIEGO, CA) SAID THIS WAS A VERY COMMON REPAIR IN ZJ GRAND CHEROKEES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205920October 16, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
AIR BLEND DOORS LOCATED DEEP INSIDE DASHBOARD HAVE FAILED ON MY CAR & THOUSANDS OF OTHERS. THIS CAUSES THE DRIVERS COMPARTMENT TO TYPICALLY FREEZE DURING WINTER MONTHS. EVEN THOUGH IT IS AN ADMITTED MANUFACTURING DEFECT, CHRYSLER WILL NOT ISSUE A RECALL BECAUSE IT IS NOT DEEMED ENOUGH OF A SAFETY ISSUE. SINCE REPAIRS ARE $1K OR MORE, MANY PEOPLE ARE PUTTING OFF SERVICE OR TRYING HOMEMADE REMEDIES TO FIX THE PROBLEM. THUS GOING WITHOUT THE REPAIR OR TRYING TO DO IT YOURSELF YOU MAKE THE DRIVERS COMPARTMENT VERY UNSAFE. CHRYSLER IS MAKING A HUGE PROFIT OFF THIS REPAIR AND THEIR SERVICE CENTERS ADMIT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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