Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10050630December 17, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2000 JEEP CHEROKEE - BRAKE PULSATION - DEALER REFUSES TO CORRECT - BRAKES REPLACED, ROTORS RESURFACED 3X SINCE BOUGHT BY DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050621December 16, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I OWN A 2000 GRAND CHEROKEE LIMITED . THIS IS THE 3RD TIME IN THREE YEARS I HAVE HAD TO HAVE THE VEHICLE IN FOR BRAKE PROBLEMS. THE CAR SHAKES VIOLENTLY WHEN STOPPING FOROM HIG H SPEEDS THIS CAN BE VERY DANGEROUS TO ALL DRIVERS. THE DEALER SAYS IT IS BAD ROTORS AND JEEP IS AWARE OF THE PROBLEMS AND REFUSES TO CORRECT IT. I KNOW IA AM NOT THE ONLY ONE SINC I HAVE SEEN MANY COMPLAINTS ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049776December 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VIBRATION I THE STEERING WHEEL DUE TO PULSING OF THE FRONT BRAKING SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049588December 11, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE 1999-2000 (AT LEAST) MODEL YEARS OF THE JEEP GRAND CHEROKEE HAVE A SOFTER METAL USED IN THE BRAKES. THIS CAUSES THE DRIVER TO HAVE THE SENSATION THAT THE VEHICLE WILL NOT STOP IN TIME TO AVOID A COLLISION. I EXPERIENCE THIS MYSELF. THE BRAKES WEAR UNEVENLY AND ALSO CAUSE THE VEHICLE TO LOPE OR BUGGY WHEN STOPPING. MY VEHICLE WAS IN FOR A MAJOR SERVICE YESTERDAY AND I ASKED THE SERVICE DEPARTMENT PERSONNEL TO CHECK ON THE STATUS OF ANY TYPE OF A RECALL. A FACTORY REP WAS PRESENT AT THAT DEALERSHIP AT THE TIME AND WAS ASKED ABOUT THIS SITUATION AND THEY WERE ADVISED BY THE REP THAT THERE WOULD BE NO TYPE OF RECALL AT ALL. WHEN THE SERVICE DEPARTMENT PERSONNEL STATED TO THE REP THAT HE/SHE WAS AWARE THAT THIS NEEDED TO BE FIXED, THIS PERSON'S RESPONSE WAS "NO I DON'T".*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049417December 8, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE ROLLED BACKWARDS ON SLIGHT INCLINE. CAR WAS NOT RUNNING. CHECKED AND MADE SURE VEHICLE WAS IN PARK. IT WAS. STARTED THE VEHICLE AND DROVE BACK UP INCLINE. VEHICLE ROLLED BACK DOWN WHILE RUNNING. DROVE STRAIGHT TO A SPITZER JEEP DEALERSHIP. PUT VEHICLE ON LARGER INCLINE. VEHICLE WOULD NOT ROLL. SERVICE PERSON, DAN, TOLD ME TO KEEP AN EYE ON IT AND BRING IT BACK IF IT DID IT AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049362December 7, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ON 2000 JEEP GRAND CHEROKEE LAREDO, 3 DIFFERENT DOORS HAVE FAILED AND YOU CAN'T OPEN THE DOORS UNTIL YOU REPLACE SOMETHING CALLED A "DOOR ACTUATOR." OF THE 5 DOORS ON THE JEEP, 3 HAVE FAILED AND 3 NEW ACTUATORS INSTALLED. 2 FAILED WHILE ON WARRANTY (12/2002) AND THE THIRD JUST FAILED, 12/2003. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047676November 27, 2003
SEATS
I HAVE A JEEP GRAND CHEROKEE 2000. ABOUT THE END OF 2001 THE DRIVERS SEAT RAIL BROKE AT THE FRONT BOLT AREA CAUSING THE SEAT TO BE UNSTABLE AND DANGEROUS. I WENT TO THE DEALER AND, ALTHOUGH OUT OF WARRANTY, THEY REPLACED IT NO CHARGE. THEY WERE UNSURE WHY IT HAPPENED. NOW, THE WEEK OF 11-15-03 THE FRONT SEAT RAIL BROKE AGAIN IN THE SAME PLACE. I DRIVE LONG DISTANCES AND PUT A LOT OF MILES ON A VEHICLE. I WENT TO THE DEALER AND WAS TOLD IT WOULD COST $378. PLUS TAX TO HAVE REPAIRED. I ALSO TALKED TO A CHRYSLER REP ABOUT THE PROBLEM BUT WAS TOLD THAT THEIR SEATS WERE MADE FOR AVERAGE SIZE PEOPLE ( I AM 275 LBS) AND THEY WOULD NOT GUARANTEE THE NEW UNIT WOULD NOT ALSO BREAK. I ASKED WHAT WAS SUPPOSE TO BE AVERAGE SIZE AND GOT NO ANSWER BUT THAT HER HUSBAND WAS MY SIZE AND SHE CONSIDERED 275 TO BE AVERAGE BUT THAT IS NOT WHAT IS CONSIDERED AVERAGE BY HER COMPANY. WHEN THE FIRST UNIT BROKE I WAS ONLY 240. I TOLD HER THIS SEEM TO BE A SAFETY ISSUE DUE TO THE UNIT BREAKING UNDER NORMAL DRIVING CONDITIONS AND I ASKED WHAT WOULD HAPPEN IF I HAD A REAR END COLLISION, IS THE ENERGY FROM THE CRASH GOING TO SEND ME FLYING THROUGH THE BACK WINDOW BECAUSE THE SEAT RAIL ISN'T STRONG ENOUGH TO KEEP FROM BREAKING? HER ANSWER WAS THAT THEIR SEATS WERE MADE TO NATION SAFETY STANDARDS. I FIND THIS PROBLEM UNNERVING THAT THE RAIL JUST BREAKS WITHOUT ANY UNDUE STRESS AND I AM BEING BLAMED FOR THE PROBLEM FOR MY SIZE. I HAVE NEVER HEARD OF SUCH A THING AND WONDER WHAT IS THE WEIGHT STANDARDS FOR PEOPLE TO HAVE SAFETY IN AN AUTOMOTIVE SEAT? PLEASE HELP. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047695November 27, 2003
ELECTRICAL SYSTEM:STARTER ASSEMBLY, ELECTRICAL SYSTEM:IGNITION
INTERMITTENT STARTER FAILURE OR IGNITION FAILURE ON JEEP GRAND CHEROKEE LTD. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047428November 23, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN:AUTOMATIC TRANSMISSION
DISC BRAKES CONTINUALLY NEED WORK. ROTORS WARP AND MUST BE TURNED EVERY 10,000 MILES! NOW THE AUTOMATIC TRANSMISSION WON'T SHIFT OUT OF 2ND GEAR UNTIL THE CAR IS WARMED UP. WHAT NEXT? THE BRAKE MAINTENANCE ALONE HAS COST ME NEARLY $2,000. THIS IS A $30,000 VEHICLE AND SHOULD NOT REQUIRE THIS MUCH MAINTENANCE! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046689November 10, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHILE DRIVING 65 MPH AND WHEN DEPRESSING THE BRAKES VEHICLE SHOOK VIOLENTLY. VEHICLE WAS TAKEN TO DEALER, WHO INFORMED CONSUMER THAT A BRAKE PROBLEM WAS EVIDENT, DEALER REFUSED TO FIX THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046514November 6, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHEN PUTTING VEHICLE IN REVERSE IT STALLED. TOOK VEHICLE TO DEALER, AND DEALER FOUND SLUDGE BUILD UP IN THE ENGINE. CONSUMER BELIEVED THAT PROBLEM WAS THE SAME AS STATED IN RECALL 02V104000 CONCERNING MANIFOLD DEBRIS ACCUMULATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045394November 4, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), ENGINE AND ENGINE COOLING, SUSPENSION:FRONT:WHEEL BEARING
I PURCHASED MY 2000 JEEP GRAND CHEROKEE IN 1999. I HAVE BEEN IN AND OUT OF THE DEALER SERVICE FOR REPEAT MAJOR PROBLEMS. MY TIRE SQUEAKED LOUDLY WHILE DRIVING AND AFTER A YEAR OF NOT FINDING THE PROBLEM, AND FIXING WHAT THEY THOUGHT WAS THE PROBLEM THE LEFT FRONT WHEEL BEARING WAS REPLACED AND SOLVED THAT PROBLEM. DURING THE PROBLEM WITH THE SQUEAK THEY INFORMED ME THAT THE TRANSFER CASE HAD A PROBLEM AND THE SOLUTION WAS TO DRAIN AND REFILL THE 4WD TRANSFER CASE FLUID, I HAD THEM COMPLETE THE SERVICE. ALSO DURING MY CARGO DOOR WOULD NOT OPEN NEITHER WOULD THE WINDOW, THEY REPLACED THE LATCH LIFT. THE NEXT PROBLEM WAS THAT I WAS NOTICING SMOKE COMING FROM UNDERNEATH MY HOOD. I BROUGHT THAT TO THEIR ATTENTION AND THEY NOTICE A FLUID LEAK AND HAD TO REPLACE MY CYLINDER HEAD GASKET. THE SMOKE WAS STILL THERE AFTER THAT EFFORT AND NOW MY TRANSMISSION HAS WENT OUT. I NEED AN OVERHAUL TRANSMISSION THAT WILL COST $1800.00 BECAUSE NOW IT'S OUT OF WARRANTY. WHEN I CALLED THE DEALERSHIP THEY MADE IT SEEM AS IF I DID NOT TAKE CARE OF MY VEHICLE. WHEN MY JEEP NEEDS SERVICING I ALWAYS WENT TO THE DEALERSHIP (5 STAR) SO THEY CAN HELP ME TAKE CARE OF MY INVESTMENT. ANY NEEDED REPAIR THAT WAS REQUESTED I HAD DONE. MY JEEP ONLY HAS 57,000 MILES ON IT. THE CRYSLER COMPANY HAS MOST DEFINITELY LOST A CUSTOMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045416November 4, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I OWN A 2000 JEEP GRAND CHEEROKEE WITH 52,000 MILES. TODAY I BROUGHT THE VEHICLE IN FOR THE 4TH TIME TO HAVE THE ROTORS RESURFACED DUE TO WARPING. THE DEALERSHIP HAS ALSO REPLACED THE CALIPERS AND PADS ON THE FRONT AND BACK OF MY VEHICLE. THE DEALER IS VERY AWARE OF THE PROBLEM AND SAID IT IS ONLY A MATTER OF TIME UNTIL THE BRAKES ARE RECALLED. IN THE MEANTIME, I AM DRIVING AN UNSAFE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046184November 3, 2003
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
WHILE CONSUMER WAS LOOKING UNDER THE HOOD THE HOOD FELL AND HIT THE CONSUMER ON THE BACK. DEALER DETERMINED THAT THE STRUTS BROKE AND REPLACED THEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045270November 2, 2003
VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING PLACE AT WORK. I HAD JUST TURNED LEFT INTO THE PARKING LOT AND HAD APPLIED THE BRAKE TO SLOW. I MOVED ABOUT FIVE PARKING SPOTS UP AND APPLYING MY BRAKE AGAIN TURNED INTO THE PARKING. DURING THIS TIME I HAD NOT TAKEN MY FOOT OFF OF THE BRAKE PEDAL, ONLY DECREASED THE PRESSURE. WHEN I APPLIED PRESSURE TO COME TO A FULL STOP THE CAR SUDDENLY SOUNDED LIKE A JET ENGINE AND TOOK OFF, GOING THROUGH A BRICK WALL, TRAVELING ACROSS ABOUT TWELVE TO TWENTY FEET OF YARD AND PLOWED INTO THE SIDE OF A HOUSE. I KNOW THAT MY FOOT WAS FIRMLY ON THE BRAKE AND NOT NEAR THE ACCELERATOR PEDAL. NEEDLESS TO SAY I AM EXTREMELY AFRAID TO DRIVE THIS CAR. I HAD PURCHASED THIS 2000 JEEP GRAND CHEROKEE FROM A CHRYSLER DEALER ON APRIL 16, 2003 AND FOR THE FIRST SIX MONTHS HAD NO PROBLEMS WITH THE VEHICLE. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10045071October 30, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT ROTORS AND BRAKES HAVE BEEN REPLACED 3 TIMES IN 3 YEARS SECONDARY TO DANGEROUS AND EXCESSIVE VIBRATION AT BRAKING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044921October 28, 2003
AIR BAGS:FRONTAL
WHILE DRIVING 73 MPH VEHICLE HIT A DEER ON THE ROAD AND THE FRONT AIR BAGS DID NOT DEPLOY. DEALER HAD TO REPLACE THE ENTIRE FRONT END. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10043569October 25, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:REAR WINDOW WIPER/WASHER:SWITCH/WIRING
I PURCHASED A 2000 JEEP GRAND CHEROKEE LAREDO IN AUGUST 2000. YESTERDAY, MY TRANSMISSION FAILED AND WOULD JERK WHEN SHIFTED INTO REVERSE. TODAY, I CONTACTED THE DEALERSHIP AND WAS BASICALLY TOLD "TOO BAD," BECAUSE MY WARRANTY WAS EXPIRED. I ASKED TO SPEAK TO THE GENTLEMAN THAT SOLD ME THE JEEP, WAS PLACED ON HOLD FOR SEVERAL MINUTES AND THEN TRANSFERRED TO SOMEONE ELSE'S VOICE MAIL. MY JEEP IS 3 YEARS OLD AND HAS 60,000 MILES ON IT (TRANSMISSION FAILURE!!!--I'VE HAD VEHICLES FOR 10 YEARS WITH NO TRANSMISSION PROBLEMS AND THREE TIMES AS MANY MILES). THE BUSINESS MANAGER STATED THAT SHE HAD SEEN VEHICLES WITH 3,000 MILES ON THEM FAIL (BETTER WATCH OUT). THE ESTIMATED COST TO FIX THE TRANSMISSION $1650. I PURCHASED THIS VEHICLE NEW FOR RELIABLE TRANSPORTATION AND HAVE HAD PROBLEMS EVER SINCE. I HAVE ALSO HAD PROBLEMS WITH THE BRAKES AND HAD TO GET THE FRONT ROTORS REPLACED AS THEY WERE WARPED. MY BACK WINDSHIELD WIPER HESITATES BEFORE STARTING. IT IS SOMETIMES HARD TO START AND THAT HAS BEEN HAPPENING SINCE SHORTLY AFTER PURCHASE. STAFF AT THE DEALERSHIPS ARE RUDE AND UNRESPONSIVE WHEN NOTIFIED OF PROBLEMS. STAFF AT THE DEALERSHIP INFORMED ME THAT REPAIRS ON MY JEEP FOR A WIRING PROBLEM WOULD TAKE 3 DAYS, AND THEY ORDERED THE WRONG PARTS AND KEPT MY JEEP FOR OVER 2 WEEKS (AND THEN I HAD TO TAKE IT BACK THE NEXT DAY DUE TO WIRING PROBLEMS). I ALSO HOPE CHRYSLER IS AWARE THAT THEY HAVE JUST LOST A LOYAL JEEP OWNER/FAN. I WILL NEVER PURCHASE ANOTHER JEEP AND WILL CERTAINLY NOT RECOMMEND IT TO ANYONE. I CAN'T WAIT TO GET RID OF THIS PIECE OF CRAP. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043437October 23, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I PURCHASED MY 2000 JEEP GRAND CHE. LAREDO BRAND NEW IN 2000. VIN # [XXX]. SINCE THAT PURCHASE WE HAVE HAD NOTHING BUT TROUBLE WITH THE BRAKES. THE ROTORS WERE REPLACED BEFORE IT HAD 12,000 MILES AND HAVE BEEN TURNED SEVERAL OTHER TIMES. BRAKE PADS WEAR OUT AS QUICKLY AS WE CAN GET THEM ON. NOW ON 10-23-03, WE TOOK THE JEEP INTO A LOCAL SERVICE SHOP FOR AN OIL CHANGE AND TIRE ROTATION. THEY INFORMED US THAT THE ROTORS NEED REPLACING AGAIN AND ALL FOUR WHEELS NEED PADS. THEY TOLD US THAT THERE IS A SERVICE BULLETIN FROM JEEP ABOUT THIS PROBLEM. THEY SAID THEY CALLED THE LOCAL JEEP DEALERSHIP AND WERE TOLD THAT THERE IS A KIT AVAILABLE TO FIX THE ROTOR AND BRAKE PROBLEMS. THE KIT TO FIX THE PROBLEM WILL COST US $470.00. WE FEEL THAT THIS BRAKE PROBLEM IS JEEP'S FAULT THROUGH HAVING A POORLY DESIGNED BRAKING SYSTEM. THE COMPLAINTS ABOUT THE JEEP'S BRAKES AND ROTORS STARTED FROM THE FIRST DAY SOMEONE PURCHASED A 2000 JEEP GRAND CHEROKEE. WE FEEL THAT WE SHOULD NOT HAVE TO PAY FOR THE KIT. JEEP SHOULD MAKE THE KIT FREE OF CHARGE DUE TO THEIR KNOWING THIS PROBLEM EXISTED FROM DAY ONE. WE HAVE ALREADY PUT ENOUGH MONEY INTO TRYING TO FIX THIS BRAKING DEFECT. I CONTACTED THE JEEP HOTLINE TODAY AND THEY SAID THAT THE COST WOULD BE OURS. IT WAS NOT A RECALL, JUST A SERVICE BULLETIN ABOUT THE KIT. JEEP NEEDS TO STEP UP TO THE PLATE AND DO THE RIGHT THING OR NHTSA SHOULD GET OFF THEIR HANDS ON THIS MATTER AND ORDER JEEP TO DO A RECALL AND INSTALL THE KITS. THIS IS NOT A NEW SITUATION AND NHTSA NEEDS TO STEP IN, THESE ARE THE BRAKES OF OUR CAR. DO WE HAVE TO DIE BEFORE SOMETHING IS DONE. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043264October 20, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS OVERHEAT, CAUSE VIBRATION IN CAR. HARD TO HANDLE WHEN BRAKING, ROTORS WARP. DEALER HAS HAD TO REPLACE ROTORS AND PADS 4 TIMES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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