Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10745334July 31, 2015
ELECTRICAL SYSTEM
WHILE TRAVELING AT A SPEED OF 55 MPH ON THE HIGHWAY WITH MY DAUGHTER IN THE CAR, THE CHARGING SYSTEM LIGHT CAME ON AND SECONDS LATER THE CAR KILLED. ALL POWER WAS LOST AND THANKFULLY I WASN'T IN AN INTERSECTION OR ANYTHING AND I WAS ABLE TO PULL THE VEHICLE OVER TOWARDS THE SHOULDER. VEHICLE WOULD NOT START AFTER. GOT SOMEONE TO TRY TO JUMP IT OFF BUT IT WOULD DIE AS SOON AS WE WOULD TAKE THE CABLES OFF. HAD BATTERY TESTED AND IT WAS FINE SO PULLED THE ALTERNATOR AND IT WAS DEAD. NEVER HEARD OF HAVING TO REPLACE AN ALTERNATOR ON A VEHICLE THAT IS ONLY FOUR YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744922July 30, 2015
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THE HEADLIGHTS STARTED TO FLICKER AND DIM INDEPENDENTLY. THE HEADLIGHTS WERE REPLACED SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE HEADLIGHT BULB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,748. UPDATED 09/21/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744504July 29, 2015
POWER TRAIN
1. AFTER 2300 ORIGINAL MILES ON ODOMETER, VEHICLE DEVELOPED A VIBRATION IN "COAST" MODE (FOOT OFF GAS, SLACK IN DRIVE TRAIN) BETWEEN ABOUT 45 TO 30 MPH. DEALERSHIP HAS KEPT IT OVERNITE, TEST DRIVEN IT, AND CONTACTED JEEP "ENGINEERS" ABOUT PROBLEM, NUMEROUS TIMES OVER THE LAST 4 YEARS. DEALER CAN'T "DUPLICATE" PROBLEM, AND "ENGINEERS ARE LOOKING FOR A SOLUTION, WITH LESS THAN A HANDFUL OF REPORTS ON 2011 OVERLAND'S THROUGHOUT USA". 2. THE DEALER SERVICE REP ONCE SAID THAT A DEALERSHIP MECHANIC WAS WORKING ON A SIMILAR PROBLEM WITH A LIMITED OR LAREDO MODEL. 3. I BOUGHT THIS JEEP NEW AND ORDERED IT WITH CERTAIN OPTIONS I WANTED. I BOUGHT IT TO LAST ME THRU MY RETIREMENT YEARS, BEING A TOP RATED 4X4. IT NOW HAS 20,000 MILES ON IT, STILL HAS THE VIBRATION, AND AFTER SPORADICALLY CHECKING WITH THE DEALERSHIP DURING SERVICE OR RECALL WORK FOR THE PAST 4 YEARS(!!!!), A SOLUTION HAS NOT BEEN REACHED. 4. THERE'S ALWAYS A "WHAT IF" IN THE BACK OF MY MIND ON WHAT TO DO IN THE EVENT I'M AT FREEWAY SPEEDS (65-80 MPH HERE) AND THE DRIVETRAIN COMPONENT (TRANNY, TRANSFER CASE, REAR AXLE, DRIVE SHAFT) THAT'S CAUSING THIS VIBRATION SUDDENLY DISINTEGRATES. 5. OTHER NON-DEALERSHIP MECHANICS AGREE WITH ME ON THE ABOVE LISTED SUSPECT COMPONENTS BASED ON WHERE I FEEL THE VIBRATION (LITERALLY IN THE SEAT OF MY PANTS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744631July 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 09/18/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743581July 27, 2015
FUEL/PROPULSION SYSTEM
AFTER GETTING MY FUEL PUMP REPLACED, MY FUEL PUMP LIGHT STILL COMES ON. WHAT IS GOING TO BE DONE TO CORRECT THIS? I READ THAT A BAD FUEL PUMP FROM THE DEALERSHIP COULD HAVE BEEN PUT ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735674July 22, 2015
ELECTRICAL SYSTEM
ALTERNATOR FAILURE DIAGNOSED AS FAULTY REGULATOR BY MECHANIC. SYMPTOMS BEGAN SPONTANEOUSLY WHEREIN VEHICLE WOULD NOT START. AFTER CHARGING OR JUMP STARTING VEHICLE, BATTERY WOULD AGAIN GO DEAD AFTER VEHICLE SAT OFF/NOT RUNNING FOR A FEW HRS (LESS THAN 8).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735042July 19, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE MOTORING ALONG, MY WIFE AND I NOTICED AN ACRID SMELL WHICH BECAME MORE AND MORE INTENSE UNTIL OUR EYES BEGAN TO BURN AND IT BECAME CLEAR THAT THE ACRID SMELL WAS FROM OUR OWN VEHICLE, AND NOT FROM ANOTHER SOURCE SUCH AS SOME OTHER VEHICLE DRIVING AHEAD OF US. WE PULLED OFF THE ROAD AND IMMEDIATELY WE SAW SMOKE COMING FROM THE PASSENGER-SIDE SUN VISOR WHICH WAS IS THE UP POSITION. WE SHUT THE CAR OFF AND FLIPPED DOWN THE SUN VISOR TO SEE WHAT WAS GOING ON, AND THE VISOR BROKE OFF AS WE DID SO. SPARKS AND MOLTEN METAL BEGAN DRIPPING FROM WIRES WHICH PROTRUDED FROM THE HEADLINER. IT WAS CLEAR BY THE AMOUNT OF SMOKE THAT THE HEADLINER ITSELF WAS ON FIRE IN BETWEEN THE PASSENGER COMPARTMENT AND THE ROOF PANEL, AND ALMOST IMMEDIATELY FLAMES BURNED THROUGH THE HEADLINER MATERIAL. BY PUREST CHANCE A POLICE VEHICLE DROVE BY AT THAT MOMENT; WE FLAGGED THE OFFICER DOWN AND HE PRODUCED A FIRE EXTINGUISHER FROM HIS VEHICLE AND PUT OUT THE FIRE. THE FLAMES WERE SPREADING SO QUICKLY THAT IT WAS CLEAR THAT, HAD THE OFFICER NOT HAPPENED BY AT THAT MOMENT, OUR VEHICLE WOULD HAVE BEEN COMPLETELY DESTROYED. THE FIRE DEPARTMENT WAS CALLED AND THEY DISCONNECTED THE BATTERY TO INSURE THERE COULD BE NO FURTHER ELECTRICAL FIRE AND THAT IT WAS SAFE TO TOW AWAY THE VEHICLE. IN 2014 WE RECEIVED A RECALL NOTICE FROM JEEP (REAL P36) WHICH CITED A POSSIBLE RISK OF FIRE DUE TO RESISTANCE IN THE WIRING OF THE VANITY LAMP.THE RECALL REPAIRS WERE PERFORMED BY OUR LOCAL DEALER IN DECEMBER, 2014.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10734360July 15, 2015
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE MAKING A RIGHT TURN AT 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP AND THEN STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. MA 10/23/15 UPDATED 11/03/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733990July 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PUSH TO START FAILED TO START THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733461July 12, 2015
ENGINE
HAVING PROBLEMS STARTING. MECHANIC SAYS IT'S A TDMI RECALL ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733500July 12, 2015
ENGINE, STEERING, SERVICE BRAKES
WHILE DRIVING 55 MPH ON THE FREEWAY THE ESC LIGHT CAME ON AND THEN MY ENGINE STALLED, POWER STEERING AND BRAKES SHUT OFF. I HAD TO GET TO THE SIDE OF THE ROAD AND SLOWLY COAST TO THE EXIT! WITH MY TWO KIDS (BOTH UNDER 4) IN THE CAR. TALK ABOUT SCARY!!!! I HAD MY CAR TOWED TO A JEEP SERVICE CENTER AND AFTER 4 DAYS WITH MY CAR - THEY SAID THEY COULD NOT DUPLICATE NOR FIND ANY ISSUES. I HAD TO PAY $200.00 FOR THAT ANSWER.WHICH I WAS NOT HAPPY WITH!!! THEN TODAY (JULY 12, 2015) WHILE SLOWING DOWN AT A STOP LIGHT - THE SAME THING HAPPENED AGAIN!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732345July 7, 2015
UNKNOWN OR OTHER
THE VEHICLE WAS PUT IN THE SHOP FOR THREE RECALLS AND WHEN I PICKED IT UP THE VEHICLE WAS STILL IN THE SHOPS PICK UP BAY AND WOULD NOT START. THEY KEPT THE VEHICLE FOR ONE WEEK AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS PICKED UP ON JUNE 29, 2015, AND IT STARTED. ON JULY 6, 2015, THE VEHICLE STARTED TO DO THE SAME THING IT DID START. I CALLED CHRYSLER THE OPERATOR SAID THAT I HAD TO HAVE IT TOWED TO THE SHOP OURISMAN CHRYSLER DODGE AND TO HAVE THEM LOOK AT THE VEHICLE. I STARTED THE SAME TICKET THAT I HAD BEFORE. THE VEHICLE DID NOT HAVE THIS PROBLEM UNTIL I HAD THE RECALLS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732346July 7, 2015
UNKNOWN OR OTHER
THE VEHICLE WAS PUT IN THE SHOP FOR THREE RECALLS AND WHEN I PICKED IT UP THE VEHICLE WAS STILL IN THE SHOPS PICK UP BAY AND WOULD NOT START. THEY KEPT THE VEHICLE FOR ONE WEEK AND COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS PICKED UP ON JUNE 29, 2015, AND IT STARTED. ON JULY 6, 2015, THE VEHICLE STARTED TO DO THE SAME THING IT DID NOT START. I CALLED CHRYSLER THE OPERATOR SAID THAT I HAD TO HAVE IT TOWED TO THE SHOP OURISMAN CHRYSLER DODGE AND TO HAVE THEM LOOK AT THE VEHICLE. I STARTED THE SAME TICKET THAT I HAD BEFORE. THE VEHICLE DID NOT HAVE THIS PROBLEM UNTIL I HAD THE RECALLS DONE. I HAVE TO HAVE THE VEHICLE TOWED INTO THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732041July 5, 2015
ENGINE
I HAVE A JEEP GRAND CHEROKEE 2011, WITH 58K MILES, AND MY "SER 4 WD" AND TRACTION CONTROL LIGHTS ARE ON. WHAT COULD BE THE CAUSE OF THIS? THE TRUCK SHUT OFF WHILE I WAS DRIVING. THE DEALERS TOLD ME WHEN THEY CHECKED IT THEY FIND NOTHING WRONG AND MAYBE THE SPARK PLUGS NEEDED TO BE CHANGE. MY BACK UP CAMERA WORKS SOMETIMES. WHEN I ASKED WHY IS THIS HAPPENING THEY TOLD ME MAYBE THE CIRCUIT BOARD MAY BE BAD. MY HEAD LIGHTS KEEPS GOING OUT EVER 3 MONTHS, WHEN I ASKED THEY TOLD ME THERE IS NOTHING WRONG WITH THE LIGHTS, I MAY NEED TO CHANGED THE BULBS TO CHRYSLER BULBS. WHAT IS GOING ON WITH CHRYSLER VEHICLES AND WHY EVERY TIME YOU GO TO THE DEALER WITH A KNOWN PROBLEM, THEY CHARGE YOU A DIAGNOSTIC FEE OF $125.00?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730472June 25, 2015
ELECTRICAL SYSTEM
3 OCCURRENCES: 1ST ) OCT 2014 - WHILE MAKING A RIGHT TURN, MY CAR DIED IN THE MIDDLE OF THE TURN, LOST ALL POWER STEERING AND POWER BRAKES AND CAME CLOSE TO HITTING ANOTHER VEHICLE. 2ND) MARCH 2015 - WHILE MAKING A LEFT HAND TURN, AND GOING ABOUT 30 MILES/HOUR, MY CAR DIED WHILE IN THE MIDDLE OF THE TURN AND LOST ALL POWER STEERING AND POWER BRAKES. 3RD) JUNE 2015 - WHILE COMING TO A QUICK STOP MY CAR DIED AND LOST ALL POWER STEERING AND POWER BRAKES. UPDATED 09/15/15*LJ UPDATED 10/30/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726423June 21, 2015
FUEL/PROPULSION SYSTEM
VEHICLE STALLED, WILL NOT START FROM TIME TO TIME, I NOTICE SEVERAL COMPLAINANTS ONLINE ON THE SAME. THE COMPLAINANTS HAD TAKEN VEHICLE IN FOR REPAIR ADD MET WITH NEGATIVE RESULTS EACH TIME THE CONSISTENT FIX WAS FUEL PUMP & FUEL RELAY BUT THIS DID NOT REPAIR VEHICLE THESE WERE DEALER FIXES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725696June 17, 2015
EQUIPMENT, TIRES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/19/15*CN UPDATED 10/23/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725530June 16, 2015
UNKNOWN OR OTHER
A TRACTOR-TRAILER LABELLED WITH ENTERPRISE RENT A CAR SIGNAGE WITH ONE SIGN ON THE DOOR LABELLED B UNIT HOME DELIVERY PARKED ILLEGALLY AT LUCAS AND 13TH ST WAS BLOCKING BOTH GARAGE OPENINGS FOR MY BUILDING, THE BOGEN. THE DRIVER COULD EASILY HAVE PULLED UP BUT WAS OBVIOUSLY TOO LAZY. APPARENTLY THE DRIVER HAD REMAINED IN THE VEHICLE THE ENTIRE TIME BUT WAS TOO DISTRACTED TO NOTICE THAT HE WAS IN THE WAY. WHEN THE LUMPER CAME OUT WITH HIS DOLLY. INSTEAD OF INSTRUCTING THE DRIVER TO MOVE OUT OF THE WAY, HE CALMLY PUT AWAY HIS DOLLY AND TOLD ME TO GET BACK INTO MY CAR AS THEY WOULD BE LEAVING IN A MOMENT. WHEN I ASKED HIM THE NAME OF THE COMPANY, HE REFUSED TO ANSWER. I THEN NOTICED THE VEHICLE HAD NO REAR TAG (LICENSE OR DOT NUMBER) AT ALL. AS I FOLLOWED THE TRUCK AROUND THE CORNER SO THAT I COULD FINALLY GET ONTO TUCKER, I SAW THE THE DRIVER IN HIS MIRROR, LAUGHING. I FIND NOTHING FUNNY ABOUT SUCH IRRESPONSIBLE BEHAVIOR AND SUSPECT THAT THIS COMPANY HAS NO REAR IDENTIFICATION SO THAT THEY CANNOT BE IDENTIFIED IF THEY CAUSE DAMAGE OR DO OTHER RECKLEESS THINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725094June 13, 2015
STEERING
I STARTED THE CAR UP ON OUR DRIVEWAY, PUT IT IN REVERSE, AND TRIED TO TURN THE CAR TO GO ONTO THE ROADWAY, BUT THERE WAS NO STEERING. I HEARD A SMALL PFFTT SOUND AS I STARTED THE CAR, AND HAVE NEVER HEARD THAT SOUND BEFORE. THERE IS NO SIGN OF ANY FLUIDS UNDER THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725120June 13, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
ON OR ABOUT APRIL 20, 2015 I HAD JUST DRIVEN MY JEEP ABOUT 20 MILES TO GET GROCERIES CAME HOME UNLOADED AND WENT BACK TO START JEEP TO GO PICK UP GRAND DAUGHTER AT SCHOOL AND THE JEEP WOULD NOT START. IT WOULD CRANK FOR ABOUT 30 SECONDS AND THEN STOP. TRIED TO START 5 OR 6 TIMES. TOOK MY TRUCK TO GET GRAND DAUGHTER. CALLED CHRYSLER AND THEY SENT DEALER TO GET JEEP. ABOUT AN HOUR LATER JEEP STARTED THEN BUT THEY TOOK IT TO CHECK IT OUT. AFTER 5 DAYS THEY TOLD ME I NEED A NEW BATTERY. THEY WANTED $355.31 FOR NEW BATTERY. TOOK JEEP TO 2 PARTS STORES AND THEY CHECKED THE BATTERY AND SAID IT WAS STRONGER THAN WHAT WAS POSTED ON BATTERY. ON MAY 7, 2015 I WAS OUT AT STORE AND JEEP WOULD NOT START. TRIED ABOUT 6 OR 7 TIMES AND THEN IT STARTED WITHOUT MY FOOT ON BRAKE BUT WOULD NOT GO INTO GEAR. RESTARTED AND WAS FINE. CALLED DEALER AND TOOK BACK ON MAY 8, 2015. DEALER KEPT JEEP OVER NIGHT AND TOLD ME I NEEDED A NEW BATTERY. BOUGHT A NEW BATTERY THROUGH MY SON IN LAWS SHOP COST ME $122.14. THE DEALER CHARGED ME $90.00 FOR THE TEST. SO I AM OUT OF $212.14 AS OF NOW. TODAY JUNE 13,2015 I WENT TO START MY JEEP AND IT WOULD NOT START. SAME AS BOTH TIMES BEFORE. I KNOW THE PROBLEM IS WITH THE TIPM AND NO TEST WILL SHOW THAT THERE IS A PROBLEM WITH IT. CALLED JEEP HOT LINE AND THEY SAID THERE IS NO RECALL ON THIS AND NO REPORTS. TO TAKE IT TO THE DEALER AND HAVE THEM TEST IT AGAIN THAT THEY COULD NOT HELP ME WITH THIS PROBLEM BECAUSE MY JEEP WAS OUT OF FACTORY WARRANTY. I ONLY HAVE 32989 MILES ON MY JEEP. IT ONLY HAD 32627 ON THE SECOND VISIT TO DEALER. I HAVE EXTENDED WARRANTY ON THE JEEP BUT THEY CHARGE $50.00 IF THE TEST DON'T SHOW UP A PROBLEM. SO I AM BETWEEN A ROCK AND A HARD PLACE. WHERE DO I GO FROM HERE. I KNOW THERE ARE A LOT OF REPORTS ON HERE ABOUT THE SAME PROBLEM I AM HAVING. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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