Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10223451April 5, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I HAD THE SEAT HEATER ON WHILE DRIVING ON MY WAY HOME FROM WORK, AND I NOTICED THAT IT CONTINUED TO GET WARMER AND THEN HOT. IT STARTED IN MY HIP AND THEN WENT TO MY BACK AND CONTINUED TO GET HOTTER. THE HEATER WAS SHUT OFF. WHEN I GOT HOME I FOUND TWO HOLES IN MY LEATHER DRIVER SEAT AND ALSO A BURN HOLE AND SCORCHED AREA ON THE BOTTOM OF MY COAT. I HAD RECEIVED A RECALL NOTICE AND HAD GONE TO THE DEALER FOR REPAIR. THE RECALL WAS F17 - HEATED SEAT ELEMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10222894March 31, 2008
EQUIPMENT
THE VENTS ON THE DRIVER SIDE WERE BLOWING HOT AIR WHEN I HAD THE A/C ON. I RAN THE A/C FOR 20 MINUTES AND IT DID NOT COOL DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222414March 26, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
PASSENGER SEAT HEATING ELEMENT CAUGHT FIRE, TOTALLY DESTROYING VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10222100March 24, 2008
SEAT BELTS
I HAVE A 2004 JEEP GRAND CHEROKEE AND RECENTLY I HAD A FAILURE OF THE SEAT BELT, IN THAT IT LOCKED BACK IN THE FULLY RETRACTED POSITION. FOLLOWING IS A DESCRIPTION OF THE EVENTS, I CAME TO A RED LIGHT AND PUT THE BRAKES ON AND THE SEAT BELT TIGHTENED UP AGAINST MY CHEST, I THEN LEANED BACK TO RELIEVE THE TENSION AND THE BELT STAYED TIGHT AGAINST MY CHEST, SO I UNBUCKLED THE SEAT BELT AND LEFT IT RETRACT TO RELIEVE THE TENSION AND THE SEAT BELT WOULD NOT EXTEND AFTER THAT, PUTTING ME IN A POSITION OF NOT HAVING A SEAT BELT FOR PROTECTION. I HAVE SINCE HAD THE SEAT BELT REPLACED AND THE TOTAL COST FOR REPAIRS WAS $153.91. I LOOKED TO SEE IF THERE WERE ANY RECALLS FOR THE SEAT BELTS AND WASN'T ABLE TO LOCATE ANYTHING ON THE INTERNET FOR MY PARTICULAR JEEP. I DON'T KNOW IF THIS FAILURE IS GROUNDS FOR A RECALL BUT I WANTED TO MAKE THE NHTSA AWARE OF THE PROBLEM IN CASE THERE ARE MORE INCIDENTS OF THIS TYPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222105March 24, 2008
TIRES
CONTACTED JEEP TO TELL THEM OF OUR RIMS THAT ARE FAILING,DUE TO PRODUCT DETERIORATION AND THEY DECIDED TO SETTLE FOR HALF OF THE COST AT THE FIRST CALL. THESE RIMS ARE EXPANDING AT THE MAG PART OF THE WHEEL & SEPARATING FROM THE RIM. THIS IS MY WIFE'S CAR AND I MIGHT NOT BE AROUND IF THEY FAIL & CAUSE AN ACCIDENT. I DON'T FEEL I SHOULD HAVE TO PAY A THOUSAND DOLLARS TO REPLACE RIMS THAT WENT BAD AT 22,000 MILES. KEITH BISHOP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222108March 24, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THERE WERE NO EVENTS LEADING UP TO THE FAILURE THAT I AM AWARE OF. I ATTEMPTED TO USE THE HEAT THIS PAST WINTER, AND NOTHING WOULD BLOW OUT. NO HEAT, NO AIR, NO DEFROST. MY WINDOWS WILL NOT DEFROST. I TOOK IT TO THE DEALERSHIP AND THEY DIAGNOSED IT AS BROKEN BLEND DOORS. NEEDS BLEND DOOR HOUSING. THEY WERE ASKING AROUND $1,000.00 TO FIX IT. I RESEARCHED THIS PROBLEM ONLINE AND FOUND A FORUM WHERE MANY PEOPLE WERE EXPERIENCING THE SAME EXACT PROBLEM WITH THE SAME MODEL. THIS IS A FACTORY DEFECT. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE. I DON'T HAVE THIS KIND OF MONEY. MY VEHICLE WAS ONLY 3 YEARS OLD. I CONTACTED THE MANUFACTURER TO NO AVAIL. THIS SUMMER I , ALONG WITH MANY OTHERS, WILL HAVE NO AIR TO KEEP THEM COOL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222199March 24, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HEATER, DEFROSTER, A/C, VENTS ALL STOPPED WORKING TWICE! ON MY 2004 JEEP GRAND CHEROKEE. THE BLEND DOORS WOULD BREAK AND STICK, THUS PRODUCING NO HEAT, A/C..NOTHING! THIS IS VERY DANGEROUS AND EXTREMELY COSTLY 1200-1800 EACH TIME IT HAS TO BE FIXED. THE WHOLE DASHBOARD NEEDS TO BE REMOVED, THE COOLANT DRAINED AND REFILLED, HEATER REMOVED, A/C DRAINED AND REFILLED, IT IS AN ALL DAY FIX FOR A REPAIR SHOP WHO IS FLUENT WITH THIS. TWO DAYS FOR ONE WHO IS NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222750March 20, 2008
STEERING:HYDRAULIC POWER ASSIST SYSTEM, POWER TRAIN, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2004 JEEP GRAND CHEROKEE WITH HEATED SEAT ISSUE. CONSUMER STATES THAT THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES FOR THE HEATED SEAT PROBLEM. SHE ALSO STATES THAT THERE IS A WIRE OR ROD POKING THROUGH THE DRIVER SEAT. *KB THE CONSUMER ALSO STATED THE TRANSMISSION FAILED, THERE WAS A PROBLEM WITH THE POWER STEERING, THE BLEND DOORS IN THE HEATING SYSTEM, THE PASSENGER SIDE WINDOW FELL DOWN IN TO THE DOOR PANEL, AND THE HOOD STRUTS FAILED. THE CONSUMER STATED THE HEATED SEAT ISSUE HAD BEEN RECALLED. THE ENGINE LIGHT ILLUMINATED AND IT WAS DETERMINED THAT THE OXYGEN SENSOR NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221389March 17, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
HEATER BLEND DOOR MADE NOISE FROM THE DAY VEHICLE WAS PURCHASED. IT ALSO FAILED SEVERAL TIMES DURING NORMAL OPERATION OVER THE LAST 4 YEARS. NO LONGER MAKING NOISE BUT NOW ONLY PASSENGER SIDE HEATER/AC VENT WORKS. DEFROSTING WINDOWS INEFFECTIVE WITH DEFECTIVE BLEND DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220504March 9, 2008
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
STEERING FAILURE STEERING WHEEL FROZE WHILE TURNING LEFT IN THE MIDDLE OF ON COMING TRAFFIC NEARLY ESCAPING ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220520March 9, 2008
VISIBILITY:GLASS, SIDE/REAR
THIS IS THE SECOND TIME THAT WE HAVE HAD A PROBLEM WITH WINDOWS FALLING DOWN WHILE DRIVING DOWN THE ROAD. THE FIRST TIME THE DEALERSHIP DID SPLIT THE COST OF 500.00 WITH US BUT NOT THE LATEST. THIS SEEMS TO BE AND ONGOING PROBLEM WITH THIS PART THAT IS MADE OF PLASTIC. I WISH I HAD KNOWN ABOUT ALL THE PROBLEMS WITH THE WINDOWS BEFORE BUYING THIS JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220231March 6, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE HAD 3 WINDOW REGULATORS BREAK IN MY 2004 JEEP CHEROKEE. THE REGULATOR ITSELF IS A FAULTY PRODUCT, MADE OF CHEAP PLASTIC INSTEAD OF SOMETHING THAT IS BUILT TO LAST WITH METAL. DAIMLER-CHRYSLER TOOK A MAJOR SHORTCUT TO SAVE A FEW BUCKS AND NOW JEEP OWNERS ARE PAYING FOR IT. EACH WINDOW REGULATOR COSTS ABOUT 277 DOLLARS FROM A JEEP DEALERSHIP, AND THEY CHARGE $500 FOR PARTS AND LABOR TO FIX 1 (ONE) REGULATOR. I'VE HAD 3 FAIL AND REPLACED, SO I'VE PAID $1500 ON A 4 YEAR OLD AMERICAN VEHICLE...ON THE WINDOWS!! THIS IS RIDICULOUS AND THIS PRODUCT SHOULD BE RECALLED, AND JEEP OWNERS SHOULD BE REIMBURSED FOR ALL EXPENSES, OR HAVE ALL 4 WINDOW REGULATORS REPLACED FREE OF CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219712February 29, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HEATER VENT DOES NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219398February 28, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219151February 26, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
2004 JEEP GRAND CHEROKEE OVERLAND BLEND DOOR BREAKAGE/FAILURE COLD AIR BLOWING IN WHEN HEAT IS ON *MAINLY ONE SIDED ISSUE* HAVE NOT FIXED YET BUT WILL BE IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218139February 15, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DRIVING TO WORK ON THURSDAY MORNING, 2/14/08. ROAD CONDITIONS DAMP BUT NOT SLICK. PULLED INTO PARKING SPOT AND CAR ACCELERATED VERY QUICKLY AND RAN INTO THE BUILDING. I COULDN'T SEEM TO STOP THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10218056February 14, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOOR ISSUES, 2004 GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217743February 11, 2008
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
2004 JEEP WITH 42K MILES- THE BRAKE PEDDLE HAS ONE INCH OF LATERAL MOVEMENT. THE DEALER PLANS TO REPLACE THE PEDDLE ASSY. FOR ABOUT $1,000. MY FOOT HAS SLIPPED OFF THE PEDAL WHEN MY SHOES WERE WET. I AM TOLD THAT IT CAN NOT BE TIGHTEN UP ONLY REPLACED. TO ME THIS SEEMS THE PROBLEM IS IN THE DESIGN ON THE BRAKE LINKAGE, AND NOT DUE TO NORMAL WERE AND TEAR. ITS JUST A MATTER OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217425February 8, 2008
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
HAVE HAD A PROBLEM WITH STEERING SINCE PURCHASE IN AUG. 2003 HAVE BROUGHT IT TO THE ATTENTION OF DEALER AND WAS TOLD NO PROBLEM FOUND. I WOULD HAVE TO WAIT FOR THE STEERING TO FAIL. ON THE LAST TIME IN I WAS TOLD I WOULD HAVE TO PAY FOR THE INSTALLATION MYSELF $750,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217502February 8, 2008
ENGINE AND ENGINE COOLING:ENGINE
2004 JEEP GRAND CHEROKEE 6CYL ....CHECK ENGINE LIGHT CAME ON, BROUGHT TO DEALER SERVICE STATION. THEY INDICATED IT WAS A SENSOR WHICH THEY REPLACED. TWO DAYS LATER LIGHT IS BACK ON, RETURNED BACK TO STATION THIS TIME IT WAS THE COMPUTER. COMPUTER WAS REPLACED ONE WEEK LATER ENGINE LIGHT BACK ON. THIS TIME THE PROBLEM IS THE ENGINE COMPARTMENT HARNESS WHICH MELTED TOGETHER. CALLED CHRYSLER THEY REFUSE TO ASSIST ME WITH THIS PROBLEM, THIS TYPE OF REPAIR IS ESTIMATED AT OVER $2,000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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