Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10211772December 13, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE SEAT HEATER IN MY '02 JEEP GRAND CHERKOO OVERLAND STOPPED WORKING. I PEELED BACK THE LEATHER COVERING TO DISCOVER A WIRE CONNECTING 2 HEATING ELEMENTS HAD SHORTED OUT WHERE IT IS PINCHED BY A SPRING TENSION ROD AND SIGNIFICANTLY BURNT THE SEAT CUSHION AND MELTED PART OF THE LEATHER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10211356December 10, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2002 JEEP GRAND CHEROKEE. I HAVE HAD TO HAVE 3 WINDOW REGULATORS REPLACED. I ONLY HAVE ONE LEFT, WHO KNOWS WHEN THAT WILL GO, PERHAPS NEXT YEAR, BECAUSE IT SEEMS ONE BREAKS PER YEAR. I HAVE HAD EACH OF THESE REPLACED AT A CHRYSLER DEALER. CHRYSLER IS QUITE AWARE THAT THIS IS A PROBLEM WITH IT'S VEHICLES, BUT IS UNWILLING TO DO ANYTHING ABOUT IT, BECAUSE IT IS NOT A "SAFETY ISSUE". THIS PART WITH LABOR IS $460 EACH TIME IT NEEDS TO BE REPLACED. CHRYSLER IS WILLING TO KEEP DRAINING THE POCKETS OF ITS CONSUMERS WITH NO CARE TO ITS LOYAL CUSTOMERS. THERE ARE 5 PAGES OF COMPLAINTS ON AUTOMOTIVE.COM WITH THE SAME ISSUES. I WANT TO FILE AN OFFICIAL COMPLAINT. CHRYSLER IS UNWILLING TO DO ANYTHING TO CORRECT THE PROBLEM, BECAUSE THE VEHICLE IS NO LONGER UNDER WARRANTY. I WOULD LIKE MY MONEY BACK. I THINK THIS CAR IS A LEMON!!!! I HAVE PUT MORE MONEY INTO THIS VEHICLE OVER THE LAST TWO YEARS THEN I HAVE PAID FOR THE CAR. I HOPE YOU CAN HELP ME RETRIEVE SOME OF MY FINANCIAL LOSSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211406December 10, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211140December 7, 2007
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. SINCE THE DAY THE VEHICLE WAS PURCHASED, THE CONTACT FEELS A VIBRATION WHEN DRIVING 30-45 MPH. THE FAILURE OCCURS WHEN THE BRAKES ARE APPLIED. THE DEALER STATED THAT THE BRAKES WERE 50% WORN. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE VEHICLE HAS YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 2 AND CURRENT MILEAGE WAS 20,000. UPDATED 01-15-08. *KB THE DEALER STATED INSTALLED INTAKE DEBRE SHIELD. UPDATED 01/15/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210987December 6, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
FIRST THERE WAS THE RECALL ON THE ELECTRIC RADIATOR FAN, AND NOW CONSEQUENTLY THE HEATER, OR BLOWER DOESN'T PRODUCE HOT AIR. THERE HAS BEEN MULTIPLE HUNDREDS OF THESE SIMILAR PROBLEMS WITHIN THE PAST YEAR CHECK THIS LINK TO SECURE THE VALIDITY OF THIS ARGUMENT HTTP://WWW.TOPIX.COM/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68/P14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210895December 5, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT HEARD A LOUD NOISE WHEN HE STARTED THE VEHICLE. HE EXITED THE VEHICLE AND NOTICED PLASTIC PIECES ON THE GROUND AND WATER LEAKING FROM THE RADIATOR. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THERE WAS A DEFECT IN THE FAN. THE VIN IS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN), ALTHOUGH THE VEHICLE IS EXPERIENCING THE SAME FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 89,652. UPDATED 3/4/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210730December 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
DUAL CLIMATE CONTROL IS BROKEN. COLD AIR ON ONE SIDE & HOT AIR ON THE OTHER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210340November 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
I CAN'T BELIEVE AFTER READING ON THE INTERNET AND READING THE COMPLAINTS ON THIS SITE ABOUT THIS PROBLEM THAT NOTHING HAS BEEN DONE! I OWN A 2002 JEEP GRAND CHEROKEELLIMITED WITH DUAL HEAT ZONE. I RECENTLY LOST HEAT ON THE PASSENGER SIDE. NOW YOU ASK HOW IS THIS A SAFETY ISSUE? WELL WHEN YOU HAVE IT ON DEFROST YOU HAVE HEAT ON THE DRIVER'S SIDE AND ICE COLD AIR BLOWING ON THE PASSENGER SIDE. (REMEMBER THAT WHEN YOU HAVE THE DEFROSTER ON THE A/C PUMP CIRCULATES WHICH CAUSES VERY COLD AIR TO BLOW) NOW ONLY PART OF YOUR WINDSHIELD IS CLEARING UP. I LIVE IN CENTRAL PA WHERE THE WEATHER IS ALWAYS CHANGING. ESPECIALLY IN THE FALL AND SPRING. THIS TEMPERATURE CHANGE CAN CAUSE THE WINDSHIELD TO FOG UP RATHER QUICKLY ESPECIALLY WHEN IT'S DAMP AND THERE ARE WARM BODIES IN THE CAR. THIS CAN OCCUR WHEN YOUR DRIVING DOWN THE ROAD AT ANY TIME. I WORK FOR NAPA AUTO PARTS AND TRAVEL IN 3 STATES. I'M A FORMER VEHICLE TECHNICIAN AND KNOW A LOT OF REPAIR SHOPS. I WAS BLOWN AWAY AT HOW MANY OF THESES REPAIR SHOP KNEW EXACTLY WHAT THE PROBLEM WAS AND SAID THAT THIS IS VERY COMMON. THEY ALSO STATED THAT IT IS VERY TIME CONSUMING AND VERY COSTLY TO REPAIR. MOST DEALERSHIP STOCK THE PARTS TO REPAIR THIS. THIS ALONE SHOULD THROW UP A RED FLAG! THE BLEND DOORS WERE DESIGNED VERY CHEAPLY AND WE THE CONSUMER HAVE TO PAY FOR IT. ANYONE CAN SEE THE HAZARD HERE THE QUESTION IS, WILL SOMEBODY DO SOMETHING BEFORE THERE IS A DEATH? ( THERE MAY HAVE ALREADY BEEN SOME, BUT NOBODY WILL EVER KNOW IF THE PERSON IS DEAD!). NOW YOU KNOW WHY THIS SHOULD BE A RECALL. I CAN TELL YOU THAT NOT MANY PEOPLE ARE AWARE OF THIS WEBSITE. YOU WOULD HAVE A LOT MORE COMPLAINTS ON THIS ISSUE IF THEY DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210175November 28, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
VISIBILITY HEATING AND COOLING. PASSENGER SIDE AIR WONT HEAT. DRIVERS SIDE WORKS FINE ON DUAL CLIMATE CONTROL OVERLAND. PASSENGER SIDE WILL NOT. WHEN I PHONE MY LOCAL DEALER HERE IN YANKTON SD, THE SERVICE REP ACTUALLY COMPLETED MY SENTENCE WHEN I WAS DESCRIBING THE PROBLEM. HE INDICATES THIS IS A REPEATING ONGOING PROBLEM WITH THE GRAND CHEROKEE. HE EVEN DESCRIBED THE IMPAIRED VISION AS A RESULT OF THE VERY WELL KNOWN MALFUNCTION. HE TOLD MY WIFE AND I THAT UNLESS THERE IS A SEVERE CHANCE OF PERSONAL INJURY JEEP WILL NOT STEP UP TO THE PLATE AND TAKE RESPONSIBILITY FOR THIS POOR DESIGN FLAW. ALSO HE INDICATED IT MAY COST AS MUCH AS $1500 TO FIX. HE SUGGESTED I STUFF PLASTIC BAGS INTO THE HEAT DUCT TO STOP THE FLOW OF COLD AIR UNTIL I GET IT REPAIRED. HE COMMENTED THAT POOR VISIBILITY WILL CONTINUE IF NOT WORSEN BY DOING SO. PLAIN AND SIMPLE, JEEP NEEDS TO TAKE ACCOUNTABILITY FOR THEIR DESIGN FLAW. THE KNOW THE PROBLEM IS THEIRS BUT CONTINUE TO TAKE ADVANTAGE OF THEIR CUSTOMERS FOR THEIR OWN DOING. IF I WANTED THIS KIND OF TREATMENT, I WOULD OF PURCHASED A GM. THE TACOMA, GREAT PERFORMER AND SERVICE PEOPLE WHO DON'T TAKE YOU FOR AN IDIOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210047November 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HEATER BLEND DOOR MALFUNCTION - DUE TO WEAR ON PLASTIC PINS DODGE GARAGE SAID THAT IT CAUSED THE BLOWER MOTOR TO OVERHEAT AND MELTED THE WIRES GOING TO THE BLOWER MOTOR. REPAIRS WILL COST AROUND 1200 DOLLARS AT THE DODGE GARAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210528November 26, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2002 JEEP GRAND CHEROKEE WITH RECALL FOR THE RADIATOR FAN. CONSUMER STATED THAT HE RECEIVED THE RECALL NOTICE. MECHANIC TOLD HIM THERE WERE NO PARTS AVAILABLE AFTER HE HAD DROPPED THE VEHICLE OFF AND LEFT THE DEALERSHIP. CONSUMER CALLED ANOTHER DEALERSHIP AND THEY STATED THEY HAD THE PARTS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209944November 26, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
I HAVE A 2002 JEEP GRAND CHEROKEE LIMITED AND ALWAYS HEARD NOISES FROM THE VENT SINCE I BOUGHT THE JEEP, GOT IT CHECKED OUT WHEN IT WAS UNDER WARRANTY AND THEY DID SOMETHING TO THE ACTUATOR. A LITTLE OVER A YEAR AGO I HAD COOLANT LEAKING INTO MY CAR ON THE PASSENGER SIDE, HAD TO GET A NEW HEATER CORE ($800) THEN WHEN THEY FINISHED NO HEAT WAS COMING OUT, IT WAS THE BLEND DOOR SO THEY HAD TO REDO ALL THE WORK IN GETTING IN THERE ($350 AFTER I COMPLAINED), 3 MONTHS AGO, SAME PROBLEM HEATER CORE LEAK ($920), NOW 3 MONTHS AFTER THAT I HAVE NO HEAT, TOOK IT IN LAST WEEK, BLEND DOOR PROBLEM AND $730. I HAVE NO HEAT IN MY JEEP!! I CANNOT BELIEVE THEY DO NOT HAVE A RECALL FOR THIS PROBLEM WITH SO MANY PEOPLE HAVING THE SAME ISSUE AND I HAVE HAD IT TWICE! SOMETHING SHOULD BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209862November 25, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE VEHICLE WAS PARKED, DRIVER SIDE WINDOW FELL, AND POWER WINDOW CONTROL FAILED TO RAISE THE WINDOW. IT IS NOW STUCK IN THE HALF-OPEN POSITION, PENDING REPAIR. MY RESEARCH SHOWS THAT THIS IS A COMMON RECURRING PROBLEM AMONG JEEP OWNERS, AND THAT THE REPAIR IS APPROX. $400 FOR EACH INCIDENT. GIVEN THE HUNDREDS OF OWNER REPORTS I HAVE SINCE DISCOVERED FOR THIS EXACT PROBLEM, CHRYSLER SHOULD ISSUE A RECALL TO BOTH IMPROVE THE QUALITY OF THE PART(S) AND REMEDY THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209780November 24, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WE HAVE A 2002 JEEP GRAND CHEROKEE AND SINCE THE FIRST MONTH THAT WE PURCHASED IT NWE WE HAVE HAD PROBLEMS WITH THE WINDOW REGULATORS BREAKING. WE HAVE NOW HAD FOUR TO BREAK IN THE FIVE YEARS THAT WE HAVE HAD THE VEHICLE. THE FIRST ONE THAT BROKE WAS REPAIRED UNDER WARRANTY, BUT THE OTHER THREE HAVE TAKEN PLACE SINCE THE BEGINNING OF AUGUST OF THIS YEAR. THE FIRST WINDOW REGULATOR THAT WE HAD TO HAVE REPAIRED BY THE DEALERSHIP COST $422. WE HAVE NOT HAD THE OTHER TWO WINDOWS FIXED YET, BECAUSE WE ARE HOPING THAT DAIMLER CHRYSLER WILL HELP US OUT WITH THIS. I HAVE CONTACTED THE CUSTOMER SERVICE CENTER AND THEY WILL NOT COVER THE MALFUNCTION DUE TO THE WARRANTY EXPIRING. I FEEL THIS IS AN EVENTUAL SAFETY ISSUE. WHEN THE CABLE SNAPS IT SOUNDS LIKE A SHOT GUN FIRING, WHICH COULD CAUSE THE DRIVER TO REACT TO THE NOISE. MORE THAN ANYTHING, I FIND IT TO BE A MANUFACTURING DEFECT THAT CONSUMER NATION WIDE ARE HAVING TO PAY FOR. I HAVE READ HUNDREDS OF SIMILAR PROBLEMS OF JEEP GRAND CHEROKEE OWNERS ON CAR FORUM WEBSITES ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209755November 23, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
WINDOWS FOG UP SO BAD I CAN'T SEE ON RIGHT SIDE OF CAR. COLD AIR BLOWS OUT ON PASSENGER SIDE EVEN AS THE TEMP CONTROL IS SET ON HI POSITION. RAN DIAG. ON HVAC AND ERROR CODE 52 = AI (RECIRC) DOOR TRAVEL RANGE TOO LARGE & 56 = RIGHT TEMPERATURE DOOR TRAVEL TOO LARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209612November 21, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR FAILURE IN THE HVAC SYSTEM OF MY 2002 JEEP GRAND CHEROKEE OVERLAND. FAILURE CAUSES HVAC SYSTEM TO BLOW COLD AIR ONLY. THIS COULD BE CATASTROPHIC AS I LIVE IN COLORADO AND NEED HEAT IN THE WINTER FOR VISIBILITY OUT THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209583November 20, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATING SYSYTEM PROBLEM IN MY 2002 JEEP GRAND CHEROKEE LIMITED (NO HEAT AT ALL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208652November 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
NO HEAT OR DEFROST ON PASSENGER SIDE.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208682November 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TURNED ON MY 02 JEEP GRAND CHEROKEE ON A COLD JANUARY MORNING, THERE WAS NO HEAT AFTER SEVERAL MINUTES. THIS PROBLEM PERSISTED FOR A WEEK AND AFTER BRINGING MY VEHICLE TO A NEARBY DEALER, I WAS INFORMED THE BLEND DOOR ACTUATOR HAD FAILED. THE COST TO REPAIR THE ISSUE WOULD BE IN EXCESS OF $1000 AND IF I HAD OPTED TO PERFORM THE PROCEDURE MYSELF THE PARTS ALONE WOULD HAVE COST UPWARDS OF $300 AND TAKEN AT LEAST 8 HOURS TO COMPLETE. THIS SEEMS TO BE AN ISSUE ON ALL 1999-2004 JEEP GRAND CHEROKEES AND LEADS TO COMPLETE HEAT FAILURE WITH EXCESSIVELY EXPENSIVE REPAIR COSTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208638November 11, 2007
ENGINE AND ENGINE COOLING
WHEN I TRIED TO START MY 2002 JEEP GRAND CHEROKEE, THERE WAS A LOUD BANG AND THE SMELL OF SOMETHING THAT HAD BURNED. THE NEXT DAY I HAD THE VEHICLE TOWED TO THE DEALER. I WAS TOLD THAT THE INTAKE MANIFOLD BLEW OFF AND THE PARTS ARE ON BACKORDER. IT HAS NOW BEEN OVER A MONTH AND I WAS TOLD IT WILL BE ANOTHER MONTH BEFORE PARTS WILL BE RECEIVED. THE DEALER TOLD ME THEY HAD NEVER SEEN AN INCIDENT OF THE TYPE I EXPERIENCED. I HAVE CONTACTED CHRYSLER THREE TIMES AND HAVE BEEN TOLD ON EACH OCCASION THAT THEY WILL NOT FINANCIALLY PARTICIPATE IN THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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