Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10071156January 15, 2004
AIR BAGS
VEHICLE INVOLVED IN MAJOR SOLO HEAD-ON AUTO ACCIDENT, AIRBAG SYSTEM DID NOT WORK PROPERTY ON DRIVER AND PASSENGER SIDES, AND COMPLETELY FAIL TO FUNCTION CAUSING SEVERE BODILY AND NEOROLOGIC INJURIES TO MY SON. PLEASE HELP US ON THIS MATTER. THANKS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10071176January 15, 2004
SEAT BELTS
DRIVERS SEAT, TOP LEFT RESTRAINING BOLT TRACK RIPPED OPEN TO CAUSE SEAT AND CAR UNDRIVEABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070652January 15, 2004
UNKNOWN OR OTHER
I AM A INDEPENDENT USED AUTO DEALER IN NORTHERN CALIFORNIA. I JUST HAD A CUSTOMER, WHO BOUGHT A 2000 JEEP GRAND CHEROKEE LAREDO 4X4 WITH 48,000 MILES 4 MONTHS AGO, CALL ME TO SAY THAT THE TRANSFER CASE JUST EXPLODED AND DAMAGED THE FRONT DIFFERENTIAL. ON AT LEAST 3 PRIOR OCCASIONS I HAVE BOUGHT 99-00 JEEP GRAND CHEROKEES FOR RESALE AND HAD TO REPLACE EITHER THE TRANSFER CASE OR THE REAR DIFFERENTIAL IN ORDER TO SELL THE VEHICHLE DUE TO EXTREME HOWLING OR GRINDING NOISES COMING FROM THE DIVETRAIN. ALL OF THESE VEHICHLES WERE PURCHASED AT AUCTION FROM DAIMLER CHRYSLER FLEET SERVICES AT ADESA GOLDEN GATE AUTO AUCTION WITH FULL GUARANTEE. I WAS RECENTLY INFORMED THAT DAIMLER CHRYSLER FLEET SERVICES WILL NO LONGER ARBITATE THE SALE OF ANY MORE OF THESE VEHICHLES BECAUSE IT IS SUCH A FREQUENT OCCURANCE. THIS LEADS ME TO BELIEVE THAT THEY ARE AWARE OF THIS PROBLEM AND ARE UNWILLING TO CORRECT THE PROBLEM. ALL OF THE VEHICHLES THAT I PUCHASED HAD LESS THAN 50,000 MILES ON THEM AND AT LEAST ONE WAS UNDER THE 36,000 MILE WARRANTY LIMIT, BUT OVER THE 3 YEAR LIMIT. I HOPE THAT SOMEONE CAN LOOK INTO THIS, AS IT IS APPARENT THAT THERE IS A PROBLEM WITH THIS VEHICHLE WHICH DAIMLER CHRYSLER IS OBVIOUSLY AWARE OF. PLEASE CONTACT ME AT 707-443-3008 IF YOU HAVE ANY QUESTIONS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069109January 15, 2004
SERVICE BRAKES, HYDRAULIC
FRONT BRAKE ROTORS HAVE WARPED BADLY AT 38,000 MILES AND AGAIN AT 49,000 MILES. DEALER CLAIMS THAT PROBLEM IS NOT COVERED BY WARRANTY. CAR HAS BEEN DRIVEN A MIX OF CITY AND HIGHWAY MILES. NO OFF-ROAD DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054188January 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
THE CALIPERS DAMAGED THE ROTORS WHICH CAUSED THE VEHICLE TO SPIN OUT WHEN TRYING TO BRAKE. THE DEALER INFORMED THE CONSUMER THERE WERE NEWLY DESIGNED CALIPERS THAT COULD BE INSTALLED AT THE CONSUMERS EXPENSE. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053283January 15, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER DOOR LOCKS LOCK AND CANNOT OPEN DOORS. FRONT PASSENGER DOOR LOCKED 12/23/03 AND REAR DRIVERS SIDE LOCKED 1/11/04. YOU CANNOT GET THE DOORS OPEN BY ANY METHOD. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053170January 14, 2004
SEATS
2000 JEEP GRAND CHEROKEE. AFTER FOUR YEARS OF USE, THE DRIVER SEAT DISCONNECTED FROM THE METAL FRAME ATTACHED TO THE FLOOR OF THE CAR. I LOOKED UNDER THE CAR SEAT AND THE METAL HAD TWISTED AWAY FROM THE BOLT ANCHORING THE DRIVER SEAT TO THE FLOOR. I ONLY WEIGH 190 POUNDS AND I DON'T BELIEVE THAT THIS SHOULD HAPPEN AFTER FOUR YEARS OF USE. IT IS A DANGEROUS CONDITION AS THE DRIVER SEAT IS NO LONGER ANCHORED TO THE FLOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053047January 13, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, AIR:DISC:ROTOR
I HAVE A 2000 JEEP GRAND CHEROKEE LAREDO. IN EARLY DECEMBER I WAS DRIVING THE VEHICLE WHEN MY ENGINE LIGHT ILLUMINATED. I IMMEDIATELY CALLED MY MECHANIC, WHO HAPPENS TO WORK FOR MIDAS. HE TOLD ME TO BRING IT IN RIGHT AWAY. BECAUSE I LIVE CLOSER TO MIDAS THAN ANY JEEP DEALER, AND BECAUSE OF THE SERVICE I HAVE RECEIVED IN THE PAST FROM JEEP/CHRYSLER, I TOOK IT TO MY MECHANIC. HE ADVISED ME I HAD A BLOWN HEAD GASKET. I RECEIVED AN ESTIMATE FROM HIM AND HE ALSO ADVISED ME THAT THE DEALERSHIP WOULD BE CONSIDERABLY MORE EXPENSIVE, I ALLOWED HIM TO REPAIR THE VEHICLE. AFTER THE REPAIRS WERE COMPLETE, I TALKED TO MY MECHANIC AND HE ADVISED ME TO CONTACT CHRYSLER/JEEP AND ASK FOR REIMBURSEMENT. HERE IN LIES THE COMPLAINT. WHEN I CONTACTED THE DEALERSHIP, BOB DANCE JEEP IN ORALNDO, I WAS TOLD THERE WAS NOTHING THEY COULD DO TO HELP BECAUSE IT WAS MY FAULT I DROVE THE VEHICLE "HOT". I EXPLAINED THE REASONS I TOOK IT TO MY MECHANIC AS OPPOSED TO THE DEALER AND I WAS TOLD SO SORRY. I THEN TRY TO CONTACT THE WARRANTY PEOPLE FOR THE VEHICLE. I WAS TOLD I ONLY HAD A 3YEAR 36,000 MILE WARRANTY AND THAT I WASN'T ABLE TO DO ANYTHING ABOUT IT. THE VEHICLE HAD 49,000 MILES AT THE TIME OF REPAIR. I ASKED IF I WOULD BE ALLOWED TO PURCHASE AN EXTENDED WARRANTY AND WAS RUDELY TOLD NO. THIS IS ONLY ONE EXAMPLE OF THE CUSTOMER SERVICE I HAVE RECEIVED SINCE PURCHASING THIS VEHICLE IN JULY 2000. I HAVE ALSO REPLACED THE TRANSMISSION, TWO BATERIES, REPAIRED THE WINDOW WHICH DID NOT WORK AND HAD THE ROTORS CUT THREE TIME. WHEN I SPOKE TO CHRYSLER HEADQUARTERS, I WAS NOT SURPRISED TO RECEIVE THE SAME RESPONSE. I WAS TOLD BECAUSE THE WORK WAS DONE BY AN INDEPENDENT GARAGE,MIDAS, I WAS NOT ENTITLED TO ANY TYPE OF REIMBURSEMENT, PERIOD. I DON"T TRUST JEEP/CHRYSLER. I DON'T WANT THEM WORKING ON MY VEHICLE. SOMEONE PLEASE HELP ME!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053776January 12, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER'S SIDE DOOR FAILED TO OPEN EITHER AUTOMATICALLY OR MANUALLY. DOOR WAS EQUIPPED WITH CHILD SAFETY LOCK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053789January 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, SEATS
DRIVER'S SIDE SEAT FRAME DETACHED FROM BEING WELDED. THIS WAS THE SECOND TIME THAT SEAT DETACHED. DRIVER SUSTAINED BACK INJURIES WHEN THE SEAT FELL BACKWARD. DEALER WAS WELDING THE SEAT AGAIN. ALSO, GEAR SHIFTER JUMPED FROM PARK INTO REVERSE ON ITS OWN. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10053578January 7, 2004
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 20 MPH, UPON IMPACT, FRONTAL AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10052424January 5, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2000 JEEP GRAND CHEROKEE. OWNED IT 10 MONTHS AND IT HAS BEEN IN THE DEALERS 4 TIMES FOR BRAKE SHUDDERING AT LOW AND HIGH SPEEDS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051477January 1, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
BRAKING SYSTEM ON 2000 JEEP GRAND CHEROKEE.THE BRAKES ARE WARPPING BADLY CAUSING THE ABS TO KICK IN IN SNOW AND ICE BEFORE NEEDED.THE DEALER IN PUYALLUP KNOWS THE EXACT PROBLEM CLAIMING TO FIX IT REQUIRES THE CALIPERS/ ROTORS TO BE UPGRADED TO A 2003 MODEL.THE VEHICLE HAS 52,000 MILES WHILE THE PADS STILL HAVE 50% LEFT.THIS PROBLEM HAS BECOME INCREASING WORSE TO A POINT WE NO LONGER DRIVE IT TO MOUNTAINS. PLEASE ADVISE .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051261December 29, 2003
SEATS:FRONT ASSEMBLY:RECLINER
MY SISTER AND I WERE HIT FROM BEHIND ON A MAJOR HIGHWAY. AND WHEN THE OTHER CAR HIT US, BOTH OUR SEATS BROKE.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10051273December 29, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THIS WAS A DECENT TRUCK WHILE UNDER WARRANTY. SINCE STANDARD WARRANTY HAS ENDED HAVE HAD NUMEROUS ROTORS AND PADS ABOUT 8000 MILES EACH (3) TIMES. STEREO SPEAKERS (INFINITY) 2 PAIR. NOW ALL POWER LOCKS AND ACTUATORS ARE BAD, ALONG WITH A GRINDING NOISE WHEN YOU PUT THE THING IN REVERSE. RESPONSE FROM DEALER (2) AND THE DIAMLER. NORMAL , WEAR AND TEAR, COULD NOT DUPLICATE. I HAVE SPENT ABOUT 3500.00 ON THIS VEHICLE ON JUST GARBAGE FAILURES, NOT TO MENTION PM'S. THIS VEHICLE ONLY HAS 71000 MILES ON IT AND WAS BOUGHT NEW. THIS IS THE 3RD AND LAST DODGE PRODUCT I WILL OWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051210December 28, 2003
LATCHES/LOCKS/LINKAGES
WHEN LOCKING AND UNLOCKING DOORS WITH AND WITHOUT REMOTE,DOOR LOCKS ARE MAKING A LOUD SCREECHING NOISE. AND THEY FAIL TO UNLOCK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050997December 23, 2003
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
SUMMARY: VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. SOME STEERING GEAR UNITS WERE ASSEMBLED WITH INTERNAL END-OF-TRAVEL-STOPS THAT MISSED THE HEAT TREAT PROCESS, RESULTING IN SOFT INTERNAL TRAVEL STOPS. CONSEQUENCE: THIS COULD RESULT IN STICKING, BINDING, OR SEIZING OF THE STEERING GEAR THERE IS ALREADY A RECALL ON THE 200O JEEP GRAND CHEROKEE FOR THE STEERING BOX. I AM HAVING THIS PROBLEM AS WELL. AS A RESULT I DROVE OFF THE ROAD LAST NIGHT GOING AROUND A CORNER. I LIVE IN THE MOUNTAINS OF COLORADO SO I WAS LUCKY THIS WAS NOT IN A BAD SPOT. I WAS ABLE TO GO ONTO THE SHOULDER AND STOP. IT DID FREE ITSELF AFTER I REVVED THE ENGINE AND TURNED THE WHEEL. BUT NONE THE LESS THIS COULD RESULT IN A CRASH. I HAVE CONTACTED JEEP AND THEY TELL ME I AM NOT COVERED BY THEIR RECALL. I FIND THIS LUDICROUS. IF THEY KNOW OF A ISSUE THEY SHOULD TAKE RESPONSIBILITY FOR IT. ESPECIALLY ONE THAT COULD RESULT IN SOME EITHER RUNNING HEAD ON INTO ANOTHER VEHICLE, OR DRIVING OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050903December 22, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER LOCKS ON THE JEEP HAVE RECENTLY FAILED TO OPERATE PROPERLY. UNLOCKING THE JEEP CAUSES A LOUD SCREACHING SOUND AND NOW 3 LOCKS FAIL TO UNLOCK LEAVING THE PASSENGER UNABLE TO GET IN OR OUT OF THE VEHICLE. THIS COULD BE CONSIDERED A HAZARDOUS SITUATION IF AN ACCIDENT WERE TO OCCUR AND THE OCCUPANTS WERE UNABLE TO EXIT THE VEHICLE. OBSERVATION OF SIMILAR REPORTS TO THIS COMPLAINT FORUM SHOWS A TRACK RECORD OF FAULTY LOCK ACUTATORS. CONSIDERING THE POTENTIAL HAZARD, SHOULD THIS NOT BE INVESTIGATED FOR A RECALL?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050802December 19, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
VENTILATION SYSTEM BECAGN TO ACT IRREGULAR AND THEN DID NOT WORK AT ALL. DEFROST AS WELL AS OTHER VENT USES WERE OF NO USE TO THE DRIVER DURING THE WINTER/COLD WEATHER HERE. THE DEALER TECH TOLD ME IT WAS A RESISTOR THEAT MELTED THE HARNESS. TECH SAID HE NEVER SAW ANYTHING LIKE THIS. THEY NEEDED TO ORDER THE PARTS TO FIX, MEANWHILE I AM WAITING TO SPEAK WITH THE SALESPERSON WHO SOLD MY FAMILY THIS VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050804December 19, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ELETRONIC DOOR LOCKS WOULD NOT OPERATE PROPERLY ON THE FRONT PASSENGER DOOR SIDE. IT WOULD MAKE A LOUD WHIRRING NOISE WHEN TRYING TO ACTIVATE THE LOCKING SYSTEM. IT MADE IT IMPOSSIBLE TO GET IN OR OUT OF THE VEHICLE. WE WERE LUCKY THAT THERE WAS NO EMERGENCY TO GET OUT OF THE VEHICLE. I HAVE NOTICED A LARGE AMOUNT OF OTHER SITUATIONS REGARDING THIS TYPE OF INCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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