Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10214892January 15, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH IN ICY ROAD CONDITIONS, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE SLID TO THE RIGHT. THE VEHICLE CRASHED INTO A TREE AND SUSTAINED MAJOR DAMAGE. THE DRIVER AND TWO REAR PASSENGERS WERE INJURED. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. THE DEALER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 50,000. UPDATED 02-14-08 *BF UPDATED 02/14/08 *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10214811January 14, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I WANT COMPLAIN ABOUT HVAC SYSTEM IN MYJEEP GRAND CHEROKEE OVERLAND 2002, I BOUGHT A CAR ON 19.11.2007 AND ONE WEEK AFTER I VE GOT COLD AIR ONLY AND NO HEAT /PASSENGER AND DRIVER SIDE/, OUTSIDE -2 AND AFTER ONE HOUR DRIVING TEMP INSIDE +1 , SO IF IM PLANNING TO GO TO CENTRE OF EUROPE WHERE IN MIDDLE OF JANUARY IS ABOUT - 15 THAN I WILL BE FROZEN OVER,THAT MY FIRST WJ BUT I REALLY DISAPPOINTED WHEN I HEARD THAT REPAIR OF THIS ITEM IN UK COST 1200 POUNDS!!!!!!!!!!!CAR DONE APPROX 48000 MILES SO IM REALLY ANXIOUS TO THINK WHAT WOULD BE HAPPENING WHEN HE REACH 100,000.....MY GOD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213746January 4, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR MECHANISM BROKE NUMEROUS TIMES, BLOWER MOTOR RESISTOR BURNT UP TWICE.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213647January 3, 2008
EQUIPMENT
BLEND AIR DOOR FAILURE/NO HEAT*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213655January 3, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
PASSENGER-SIDE A/C BLEND DOOR IS BROKEN.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213504January 2, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE VEHICLE WAS RUNNING, IN PARK POSITION. A LOUD BANG OCCURRED AS IF SOMEONE HAD JUST HIT MY VEHICLE HARD, BUT I FELT NOTHING. I LOOKED AROUND THE VEHICLE AND DID NOT SEE ANYTHING OR ANYONE AROUND THAT COULD HAVE CAUSED THE LOUD BANG. LATER, I NOTICED THE VEHICLE WAS OVERHEATING AND WAS LOSING COOLANT. A CLOSER INSPECTION INDICATED A BROKEN RADIATOR SHROUD AND A SHATTERED FAN ASSEMBLY.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213190December 30, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
WHEN HEAT IS ON, COLD AIR BLOWS FROM THE PASSENGER SIDE. I BELIEVE THE PASSENGER SIDE BLEND DOOR IS BROKEN. I BELIEVE THIS IS A FACTORY/DESIGN PROBLEM AND IT AFFECTS THE DEFOGGER AND VISIBILITY. ESTIMATES OVER $1,000 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213130December 28, 2007
VISIBILITY
BLEND DOOR FAILURE 2002 JEEP GRAND CHEROKEE, COLD AIR COMES IN ON PASSENGER SIDE AROUND GLOVE BOX. CAN NOT TURN HEATER ON HIGH, IF YOU DO HEATER TURNS OFF BECAUSE OF RESISTER THAT HAS BEEN REPLACED ONCE ALREADY(HAD TO WAIT FOR THE PART BECAUSE OF BACK ORDER, IMAGINE THAT). WINTER WEATHER - COLD OUTSIDE, WARM BODIES IN JEEP, WINDOWS FOG, NO VISIBILITY!! LEAVE JEEP SIT OUTSIDE WITH FOG ON WINDOWS - SCRAPE ICE (WHICH ONCE WAS FOG) OFF THE INSIDE OF WINDOWS. THIS IS A PROBLEM THAT NEEDS ATTENTION BY JEEP. DOES SOMEONE HAVE TO LOOSE THEIR LIFE BEFORE THIS GETS ADDRESSED BY ANYONE!! I UNDERSTAND THAT THIS PART(S) ARE REPLACED AND KEEP GOING OUT. AT $1500 TO FIX EACH TIME, HOW CAN ANYONE AFFORD TO DRIVE THE JEEP GC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213135December 28, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEAT DOESN'T WORK AT ALL AND THE VENTILATION SYSTEM CREAKS LOUDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212869December 26, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
BROKEN BLEND DOORS AND ACTUATOR IN HEATING SYSTEM ON 2002 JEEP GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212663December 24, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
HEATER/AIR CONDITIONER VENTILATION SYSTEM NOT FUNCTIONING PROPERLY. JUST STOPPED WORKING. WOULD NOT DIRECT HEAT/AIR TO ALL VENTS. WAS NOT COVERED BY EXTENDED WARRANTY, EVEN THOUGH THEY KNEW THERE WAS A DEFECT IN THE EQUIPMENT. $1200+ TO FIX WITH A COUPLE $10 PARTS! THE WHOLE DASH HAS TO COME OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212178December 18, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR FOR HEATER DOESN'T WORK, WILL NOT DEFROST WINDSHIELD. POOR VISIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212076December 17, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
HEATER SYSTEM FAILS AND WILL NOT BLOW HOT AIR. BLEND DOOR, AND MOTOR REPLACEMENT IS REQUIRED AT A COST OF $800.00. I HAVE A 2001 AND 2002 JEEP GRAND CHEROKEE BOTH OF WHICH HAVE FAILED. ONE FAILED TWO TIMES. EACH REPAIR IS $800+. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212078December 17, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE HEATER IN THE GRAND CHEROKEE I OWN DOESN'T WORK AND WILL NOT DEFROST THE WINDSHIELD CAUSING DISCOMFORT AND A SAFETY VISIBILITY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212124December 17, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211899December 14, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE HEATING AND COOLING SYSTEM DID NOT WORK. SHE CALLED THE LOCAL DEALER AND THEY INSTRUCTED HER TO BRING THE VEHICLE IN FOR INSPECTION. WHILE DRIVING AT AN UNKNOWN SPEED TO THE DEALER, SHE NOTICED FREON RISING FROM THE INSTRUMENT PANEL. AS A RESULT, OTHER COMPONENTS OF THE ENGINE AND ENGINE COOLING SYSTEM BEGAN TO FAIL. THE AIR CONDITIONING AND HEATER NO LONGER WORKED. THE DEALER STATED THAT NOT ONLY HAD HER BLOWER MOTOR AND RESISTER FAILED, BUT THE HEATER CORE, EVAPORATOR CORE, ACTUATOR, AND BLEND DOOR (WHICH NO LONGER PROVIDED HEAT ON THE DRIVER SIDE OF THE VEHICLE) WERE CORRODED AS WELL. THE DEALER FURTHER STATED THAT THE FREON FROM THE INSTRUMENT PANEL ORIGINATED FROM THE EVAPORATOR CORE, INDICATING THE PRESENCE OF ETHANOL (TOXIC GAS). THE MANUFACTURER HAS NOT OFFERED ANY ASSISTANCE AND STATED THAT THE FAILURES WERE DUE TO LACK OF MAINTENANCE. CURRENTLY, THE ESTIMATED COST THAT THE CONTACT HAS SPENT ON REPAIRS IS $2,000. THE VEHICLE IS AT THE DEALER AND HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 91,000 AND CURRENT MILEAGE WAS 91,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211907December 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE HEATING/AIR CONDITIONING ON MY 2002 JEEP GRAND CHEROKEE LIMITED IS MALFUNCTIONING. IT BLOWS OUT COLD AIR ON THE PASSENGER SIDE WHEN I'M CALLING FOR HEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211854December 13, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND EDITION WITH DUAL CLIMATE ZONES. WHEN THE HEAT IS ON, PASSENGER SIDE VENTS BLOW COLD AIR. DRIVER SIDE VENTS BLOW WARM AIR. IN LOOKING ON JEEPFORUM.COM, IT APPEARS THAT THIS IS HAPPENING TO MOST PEOPLE WHO OWN THIS TYPE OF VEHICLE. IT IS A KNOWN BLEND DOOR ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211871December 13, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING, THE FRONT PASSENGER SIDE WINDOW SLID DOWN IN ITS TRACK. I HAD TO PULL OVER AND PULL THE WINDOW UP BY HAND. THE SAME THING HAPPENED TO MY JEEP'S FRONT DRIVER SIDE WINDOW ON 12/22/05, EXCEPT THAT OCCURRED AT NIGHT AND IT WAS 15 DEGREES OUTSIDE (LIVED IN NY AT THE TIME)-HAD TO DRIVE HALF AN HOUR HOME WITH THE WINDOW WIDE OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211877December 13, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
CLIMATE CONTROL BLEND DOOR FAILURE - FOGGED UP FRONT WINDOW AND NEARLY CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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