Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10061929March 11, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR ACTUATOR FAILED. THEREBY CREATING POTENTIAL SAFETY HAZARD CONDITION. THE FREQUENCY OF DOOR ACTUATOR FAILURES LEADS ME TO BELIEVE THERE IS A DESIGN AND/OR MANUFACTURING DEFECT. WHEN THE DEALER WAS CONTACTED, THEIR RESPONSE WAS "THE VEHICLE IS OUT OF WARRANTY". I FIND THIS COMPLETLY UNACCEPTABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061818March 10, 2004
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BOUGHT 2000 JEEP GRAND CHEROKEE NEW. NOW HAS 57000 MILES ON IT. TWO MAIN PROBLEMS NOW EXIST: 1. I HAD TO HAVE BRAKES REPLACED AFTER 25000 MILES. THEY NOW NEED REPLACED AGAIN. EXTREME VEHICLE SHAKING AND VIBRATION THRU THE STEERING WHEEL. APPEARS TO BE COMMON PROB EXPERIENCED BY MANY BASED ON THE VOLUME OF COMPLAINTS I AM SEEING. DEALER WILL NOT ASSIST. CHRYSLER REP WILL NOT ASSIST. 2. EXPERIENCED LOW OIL PRESSURE READING. TOOK CAR IN FOR ANALYSIS AND THEY TELL ME ENGINE NEEDS REPLACED. GUNK BUILDUP IN ENGINE THEY SAY IS CAUSE OF PROBLEM. OIL HAS BEEN CHANGED REGULARLY. I CANNOT PROVE RECORD OF ALL OIL CHANGES, BUT IT HAS BEEN CHANGED AT REPUTABLE SERVICE CENTERS. ENGINE $5600. CHRYSLER DISTRICT UNWILLING TO ASSIST. I AM FRUSTRATED AT THEIR LACK OF COMMUNICATION, ATTITUDES, AND LACK OF QUALITY IN THIS VEHICLE. THEY TRY TO MAKE YOU FEEL LIKE A COMMON CRIMINAL AND ARE UNWILLING TO STAND BEHIND THEIR PRODUCT. THIS VEHICLE COST ABOUT $35,000 AND IT IS FAR FROM BEING WORTH THE VALUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060575March 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WARPED BRAKE ROTORS. THREE SETS OF WARPED FRONT BRAKE ROTORS IN LESS THAN 36000 MILES. VEHICLE HAS SEVERE FRONT END MOVEMENT AND STEERING WHEEL SHAKE WHEN BRAKES ARE APPLIED AT SPEEDS GREATER THAN 50 MPH. IT IS UNSAFE TO OPERATE ON THE INTERSTATE BECAUSE OF THE ROTOR WARPAGE. JEEP WANTS OVER $400.00 DOLLARS TO INSTALL THE LATEST TSB TO CORRECT DEFECTIVE ROTORS BUT WILL ONLY GUARANTEE FOR 90 DAYS. IF EVER THERE WAS A NEED FOR A SAFETY RECALL, THIS IS IT. JEEP SHOULD INSTALL THEIR LATEST TSB (HOPEFULLY IT IS A TRUE FIX FOR THE DESIGN/DEFECTIVE ROTORS) AND BE HELD ACCOUNTABLE THAT IT HAS CORRECTED THE PROBLEM WITH THE GRAND CHEROKEE BRAKING SYSTEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060160March 2, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CURRENTLY, TWO DOORS (DRIVER'S SIDE AND THE DRIVER'S SIDE PASSENGER DOOR) MAKES A LOUD GRINDING SOUND EVERY TIME I AUTOMATICALLY UNLOCK THE DOOR. OVER THE LAST MONTH, THERE HAVE BEEN TIMES WHERE I WAS UNABLE TO UNLOCK EITHER ONE OF THESE DOORS AND HAD TO CRAWL INTO THE CAR OR OUT OF THE CAR FROM THE PASSENGER SIDE. THIS APPARENTALLY IS A TREND IN THE GRAND CHEROKEE AND SHOULD BE RECALLED DUE TO THE VERY SERIOUS NATURE OF THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060018February 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 GRAND CHEROKEE JUMPS OUT OF PARK IN TO REVERSE AND ACCELERATED INJURING ONE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10059967February 28, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SUSPENSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I BOUGHT THE 2000 JEEP GRAND CHEROKEE CAR BRAND NEW, ONE YEAR LATER WE HAD TO HAVE THE ROTORS REPLACED, SIX MONTHS LATER WE HAD TO REPLACE THE BRAKE PADS. SIX MONTHS AFTER THAT, THE AUTOMATIC DOOR LOCK ON THE DIVER'S SIDE STARTED MAKING LOUD SCREECHING NOISES WHENEVER YOU LOCK AND UNLOCK THE DOOR, A DEALER LOOKED AT IT AND ESTIMATED $700 TO HAVE IT REPAIRED. WE'VE BEEN HAVING FRON SUSPENSION PROBLEMS, AND THE TRANSMISSION MAKES A HUMMING SOUND WHEN IT'S IN REVERSE. WHAT'S NEXT?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059956February 27, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I HAVE A 2000 JEEP GRAND CHEROKEE AND WHEN BRAKING AT SPEEDS RANGING FROM 30MPH (CITY DRIVING) TO 50MPH(HIGHWAY DRIVING) THE BRAKES STARTED PULSATIING AND THE STEERING WHEEL STARTED SHUDDERING VIOLENTLY.*AK THIS HAS HAPPEN TO MY SUV TWRICE BEFORE AROUND SIX MONTHS AFTER I PURCHASED THE VEHICLE. THE FIRST TIME IT HAPPEN I WASN'T AWARE OF HOW TO OBTAIN THIS INFO AND I PAID FOR REPAIRMENT(LEARNING CURVE). THE SECOND TIME THE PROBLEM REOCCURRED I FOUND NHTSA AND THE PROPER TSB, ARMED WITH THAT DOCUMENTATION I WENT BACK TO SAME DEALER THEY SAID THEY FIXED THE PROBLEM AT NO CHARGE TSB BULLETON HELP ALOT, WELL AS GOD BE MY WITNESS IT IS HAPPENING AGAIN AS OF RIGHT NOW. I WENT BACK TO THE SAME DEALER WITH DOCUMENTATIONS (HISTORY OF SAME REPAIRS) THEY WANT TO CHARGE ME TO GET IT REPAIRED. I TOLD THEM I WASN'T PAYING JACK I DIDN'T PAY ON THE SECOND TIME IT HAPPEN WHY NOW, ANYWHY I TOLD THE SERVICE ADVISOR THAT I WANT IT IN WRITTING THAT THEY ARE NOT GOING TO HONOR THE TSB AS FAR AS NO CHARGE TO ME THE CLIENT. I FEEL WHY SHOULD I BE LIABIEL FOR THEIR DESIGN FLAW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058878February 24, 2004
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
2003 JEEP GRAND CHEROKEE. HOOD GAS SHOCKS THAT HOOD THE HOOD UP HAVE FAILED AND THE HOOD WILL NOT STAY IN THE UP POSITION. THIS IS VERY DANGEROUS, THE FIRST TIME THIS HAPPENS YOU ARE NOT EXPECTING THE HOOD TO FALL AND LUCKLY I GOT OUT OF THE WAY OR WOULD OF SUFFERED A SEVERE HEAD IMPACT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055833February 24, 2004
SEATS
WHILE RECLINING THE DRIVER SIDE SEAT THE RAIL WHICH WAS BOLTED TO THE SEAT ADJUSTMENT ASSEMBLY BROKE. THE CAUSE OF THE METAL BREAKING HAS NOT BEEN DETERMINED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058663February 21, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT ABOUT 30K MILES STARTED TO HAVE A SHIMMY FROM THE FRONT END WHEN APPLYING BRAKES. TOOK TO DEALER AND THEY ADVISED BRAKES ARE 'WEAR' ITEMS AND WOULDN'T CORRECT. ENDED UP BUYING 'UPGRADED' FACTORY BRAKE CALIPERS FOR THE FRONT AND AFTERMARKET ROTORS TO CORRECT THE PROBLEM. CAW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058389February 18, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2000 JEEP GRAND CHEROKEE LOREDO. CURRENTLY I AM EXPERIENCING SEVERE TRANSMISSION PROBLEMS. EVERYONE I KNOW WHO OWNS A JEEP GRAND CHEROKEE IS EXPERIENCING THE SAME PROBLEMS WITH THEIR TRANSMISSION. MY CAR CURRENTLY HAS ABOUT 88,000 MILES. I HAVE ALSO HAD TO REPLACE 3 OF THE LOCK LATCHES WITHIN SIX MONTHS. THE AUTOMATIC LOCKS JUST BRAKE FOR NO REASON AND ARE VERY EXPENSIVE TO BE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058205February 15, 2004
EQUIPMENT:MECHANICAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2000 JEEP GRAND CHEROKEE LAREDO.I HAVE HAD THE ROTORS REPLACED FOUR TIMES IN UNDER ONE. I FEEL THAT THIS PROBLEM SHOULD BE ADDRESSED BY DC AS A RECALL. I 'VE TRIED TO GET THE TSB ( TECHNICAL SERVICE BULLITAN) DONE FOR FREE BEING THAT THIS IS AN ONGOING PROBLEM WITH THSE VEHICHLES AND I WAS DENIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057915February 11, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING AT 50 MPH AND APPLYING BRAKES TO SLOWDOWN THERE WAS VIBRATION IN THE STEERING WHEEL. DEALER INSPECTED VEHICLE SEVERAL TIMES, BUT COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056943February 10, 2004
SUSPENSION:REAR
OUR 2000 JEEP GRAND CHEROKEE HAS BEEN HAVING REAR END PROBLEMS FOR THE PAST 1 1/2 YEARS. IT STARTED AROUND 45,000 MILES AND WE HAD A CERTIFIED MECHANIC "PATCH IT UP IN NOVEMBER OF 2003. HE SAID IT WAS A REGULAR PROBLEM WITH THESE VEHICLES AND WE WOULD NEVER HAVE THE NOISE GO AWAY. THE NOISE HAS GOTTEN WORSE AND THE DEALERSHIP TOLD US NOT TO DRIVE THE JEEP ANYMORE BEFORE MAJOR REPAIRS ARE DONE ON THE RING AND PINION GEARS AND PIONION BEARINS, A COST OF $1200. WHY ARE THESE VEHICLES NEEDING THIS MAJOR WORK DONE AT ALL, MUCH LESS AT 45,000 MILES ANE NOW 80,000? THIS SHOULD BE A RECALL AND FIXED BY THE MANUFACTURER - OBVIOUSLY THIS IS NOT NORMAL WEAR AND TEAR - SUBSTANDARD PARTS OR WORKMANSHIP HAVE TO BE INVOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056876February 9, 2004
ELECTRICAL SYSTEM:WIRING
I OWN A JEEP GRAND CHEROKEE VIN # [XXX] MILAGE 57000 MILE THE HEATER WENT OUT I WAS TOLD THAT IT WAS A WIRING HARNESSS THE COST WAS OVER $500.00 THEY TOLD ME AT THE DEALER THAT THEY HAVE SEEN THIS MANY TIMES. I ASKED IF THERE WAS A RECALL ON THIS THEY SAID NOT AT THIS TIME. THIS IS A SAFETY HAZARD IT LEFT ME WITH NO DEFROSTERS. I ALSO HAVE A CONCERN THAT IT COULD BE A FIRE HAZARD IF INFACT THE WIREING HARNESS WAS BURNED UP! UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056654February 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
MY 2000 JEEP GRAND CHEROKEE HAS EXPERIENCED BRAKING FAILURES ON AS A RESULT OF FRONT ROTOR DEFECTS. ON TWO OCCASIONS THE FRONT ROTORS WERE REPAIRED BY A JEEP DEALER. IN THE FIRST INSTANCE, THE ROTORS WERE EXCESSIVELY WARPED CAUSING SEVERE FRONT END VIBRATION THAT PRODUCED LOSS OF STEERING AND BRAKING. IN THE SECOND INSTANCE, AND 15000 MILES LATER, THE CONDITION REOCCURRED. IN THIS SECOND CASE, THE DEALER FOUND THE ROTORS TO BE WARPED AGAIN AND REPLACED BOTH THE ROTORS AND THE CALIPERS. ALTHOUGH THE DEALER PLACED THE BLAME ON THE DRIVER, I HAVE HEARD OTHER YEAR 2000 JEEP GRAND CHEROKEE OWNERS COMPLAIN OF IDENTICAL ROTOR FAILURES. IN BOTH CASES, THE DEALER SERVICE AGENT ACKNOWLEDGED THE PROBLEM BUT WOULD NOT TAKE RESPONSIBILITY ALTHOUGH OFFERING A DISCOUNTED REPAIR COST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056411February 3, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY 2000 JEEP GRAND CHEROKEE HAS HAD ITS ROTORS RESURFACED OOR REPLACE FOUR TIMES IN LESS THAN 50,000 MILES. AN OBVIOUS DEFECT THAT DC HAS ACKNOWLEDGED WITH A SERVICE BULLITEN,BUT NO RECALL. WARPED ROTRS ARE A SERIOUS SAFETY/HANDLING/STOPPING ISSUE AT HWY SPEEDS. PLEASE FORCE A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055946January 28, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AUTOMATIC LOCKS FAILED INTERMITTENTLY. THE CONSUMER WAS CONCERNED THAT OCCUPANTS WILL BE UNABLE TO GET OUT IN CASE OF AN EMERGENCY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049932January 27, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN DEPRESSING THE BRAKE PEDAL, THE FRONT END OF THE VEHICLE VIBRATED. THE DEALER REPLACED THE FRONT BRAKES. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071149January 15, 2004
ENGINE AND ENGINE COOLING
I BOUGHT THIS VEHICLE LESS THAN 4 MONTHS AGO AND IT BEGAN LEAKING ANTIFREEZE WITHIN THE FIRST MONTH. I BROUGHT IT TO CREST LINCOLN WHERE I BOUGHT IT FOR AN OIL CHANGE AND ASKED THEM TO LOOK AT WHY THE ANTIFREEZE WAS LEAKING. THEY INFORMED ME THAT DUE TO THE CAR BEING 3 WEEKS OVER THE WARRANTY, IF SOMETHING WAS INDEED WRONG THEY COULD NOT HELP ME UNLESS I PAID OUT OF POCKET CHARGES. I THEN BROUGHT THE CAR TO A REPAIR SHOP AND THEY TOLD ME THAT IT COULD BE THE THERMOSTAT. THIS DID NOT SOLVE THE PROBLEM EVEN THOUGH THE CAR WAS NOT OVER HEATING. THE PROBLEM: THE CAR IS STILL LEAKING IN MORE THAN ONE PLACE. TODAY IT WAS A CONTINUAL LEAK. I CALLED THE DEALER AND I CALLED CHRYSLER AND THEY WILL NOT REPAIR THE VEHICLE AT THEIR OWN COST. THE ENGINE IS POSSIBLY CRACKED BUT THEY WILL CHARGE ME $400 TO DO THE DIAGNOSTIC AND I WILL NOT ONLY HAVE TO PAY OUT OF POCKET FOR THAT BUT ALSO THE TOTAL COST OF THE REPAIR UNTIL I CAN SETTLE THIS WITH CHRYSLER OR THE DEALER. THIS PRICE WAS ESTIMATED AROUND $6000.00. THE CAR IS ONLY 3 YEARS OLD WITH LESS THAN 36,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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