Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10948539January 30, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS OPERATED, VARIOUS WARNING INDICATORS ILLUMINATED AND THERE WAS AN ABNORMAL BURNING ODOR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR DAMAGED THE ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE ALTERNATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE ALTERNATOR WAS 180 AMPS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10947535January 25, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ALTERNATOR CAUSED AN ELECTRICAL FIRE. THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO BE RESTARTED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR HAD A SHORT CIRCUIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,010.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10947613January 25, 2017
SERVICE BRAKES
WAS IN MOTION ON A SNOWY DAY PRESSED ON THE BRAKES AND THEY BECAME HARD TO PRESS TO BRAKE I NOTICED IT HAD A RECALL A COUPLE YEARS AGO ON THE BRAKE BOOSTER AND I TOOK IT IN THEY TOLD ME IT WAS A BAD BRAKE BOOSTER. WANT TO KNOW IF THAT IS SOMETHING I CAN GET IT CHECKED AGAIN BECAUSE IT WAS SUPPOSE TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947295January 24, 2017
ENGINE
3.6L ENGINE. VEHICLE KEEPS OVERHEATING. I HAVE TAKEN IT TO THE DEALERSHIP NEW THERMOSTAT NEW BELTS THEY HAVE FLUSHED THE COOLING SYSTEM. THE ENGINE WILL RUN FOR APPROXIMATELY FIVE MINUTES THEN IT WILL START GETTING REALLY HOT UP TO 300 ALSO THE HEATING SYSTEM WILL NOT WORK WHEN THIS HAPPENS IT BLOWS ONLY COLD AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947033January 23, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER HEARD A WHINING NOISE UNDER THE HOOD AND THE BATTERY INDICATOR ILLUMINATED. THE CONTACT STATED THAT THERE WAS A BURNING ODOR INSIDE THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED BY A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10947206January 23, 2017
SERVICE BRAKES, ENGINE, STEERING
IN THE 18 MONTHS I HAVE OWNED THE VEHICLE IT HAS RANDOMLY TURNED OFF 5-6 TIMES ON THE HIGHWAY OR ON A STREET. THE ENGINE TURNS OFF (WITH NO WARNING ON THE DASH) AND YOU LOSE POWER STEERING AND BRAKING. I HAVE TAKEN IT TO THE DEALERSHIP TWICE IN THE LAST TWO MONTHS AND THEY ARE NOT ABLE TO DIAGNOSE. I AM PICKING UP THE CAR TOMORROW FROM THE DEALERSHIP THAT HAS HAD IT FOR THE PAST SIX DAYS. THEY WILL BE RELEASING ME AN UNSAFE CAR THAT I WILL NOT ALLOW MY DAUGHTER OR WIFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946445January 19, 2017
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FUEL PUMP FRACTURED AND CAUSED A HOST OF ELECTRICAL FAILURES IN THE VEHICLE. IN ADDITION, THE VEHICLE WOULD NOT ACCELERATE AND SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946159January 18, 2017
STEERING:HYDRAULIC POWER ASSIST SYSTEM, STEERING
2012 JEEP GRAND CHEROKEE POWER STEERING IS WHINING LOUDLY WHILE IDLING AND IN MOTION FLUID IS BEING LOST.. OCCASIONAL VIBRATION IN STEERING SYSTEM WHEN CORNERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944614January 12, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 15V115000 (ELECTRICAL SYSTEM), AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE CONTACT LATER FOUND OUT THAT THE REPAIRS WERE NOT COMPLETED. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944954January 12, 2017
FUEL/PROPULSION SYSTEM
SIMILAR TO OTHER COMPLAINTS I'VE SEEN AND RELATED TO THE TIPM / FUEL PUMP RELAY IN MY OPINION . CAR CRANKS BUT FAILS TO START , HOWEVER WITH A LITTLE PATIENCE AND RE TRYING IT OCCASIONALLY WORKS . THE BATTERY WAS REPLACED AND STILL PERSISTED . THEN THE KEYS WERE REPLACED AND STILL PERSISTED . THEN THE WIN MODULE WAS REPLACED AND STILL PERSISTED UNTIL FINALLY I COULDN'T GET IT STARTED AFTER SEVERAL ATTEMPTS . TOWED TO DEALER AND THEY THINK ITS FUEL PUMP. ( BUT NOT 100% SURE ) NOTICED INTAKE MANIFOLD IS CRACKED NOW TOO. ( FROM CRANKING OVER AND OVER PERHAPS ? ) RECALL ON THE TIPM RESULTED IN THEM INSTALLING EXTERNAL FUEL PUMP RELAY BUT MY GUESS IS THE TIPM IS DEFECTIVE AND THE EXTERNAL FUEL PUMP RELAY WAS BAND-AID SOLUTION . I'M STILL WAITING TO HEAR BACK FROM THE DEALER . I TOLD THEM TO START A TECH TICKET WITH HEAD OFFICE SO THE UNNECESSARY COSTS DON'T ESCALATE ANY FURTHER .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944099January 10, 2017
STEERING:HYDRAULIC POWER ASSIST SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER AND WAS DIAGNOSED THAT THE POWER STEERING COMPONENT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939999January 5, 2017
STEERING, SUSPENSION
WHILE DRIVING ON THE HIGHWAY THE JEEP JOLTED/ JUMPED TO THE SIDE WHEN WE DROVE OVER MILDLY UNEVENLY PAVED ROADS OR OVERPASSES CAUSING US TO LOSE CONTROL OF OUR VEHICLE MOMENTARILY. WE WERE AT 65 MPH AND THE JEEP ROCKED A FEW TIMES UPON ATTEMPTING TO STABILIZE. THIS HAS HAPPENED NUMEROUS TIMES AND OUR LAST INCIDENT ALMOST THREW US INTO THE SIDE OF A SEMI. THE DEALER CANNOT EXPLAIN THIS AND WE HAVE HAD NEW TIRES AND AN ALIGNMENT DONE WITHOUT ANY IMPROVEMENT. IF WE KEEP THIS CAR I KNOW BEYOND A DOUBT THAT THIS SITUATION WILL BE THE CAUSE OF A SERIOUS ACCIDENT / FATALITY. THERE IS 70,000 MILES ON THIS JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939815January 5, 2017
POWER TRAIN
WHILE DRIVING ON A REGULAR STREET OR HIGHWAY VEHICLE TENDS TO LOSE POWER AND WILL NOT ACCELERATE. WHEN VEHICLE BEGINS TO ACCELERATE IT JERKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939687January 4, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ON 10/15 AT APPROXIMATELY 9:30 PM A FIRE WAS NOTED WITH SMOKE COMING OUT OF HOOD WHILE ENTERING MY GARAGE. I SHUT OFF ENGINE AND THICK WHITE SMOKE FILLED GARAGE. AAA WAS CALLED AND CAME AT 10:15 PM . AAA TECH DIAGNOSED IT AS AN ELECTRICAL FIRE AND REFUSED TO TOUCH THE CAR. AAA WAS SUBSEQUENTLY CALLED ON 10/26 WHEN CAR WAS TOWED TO JEEP DEALER. ALTERNATOR, PCM ( ELECTRICAL "BRAIN") AND BATTERY( WHICH WAS FAIRLY NEW) WERE REPLACED AT A COST OF 1141.82 COMPLAINT FILED WITH JEEP - COMPLAINT #30355332. JEEP DECLINED RESPONSIBILITY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10939762January 4, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN DRIVING THE VEHICLE WITHIN THE FIRST 20-45 MINUTES OF STARTING, THE VEHICLE WILL STALL WHILE DRIVING WHEN SLOWING DOWN. THE VEHICLE IS STILL AT SPEED BUT THE ENGINE STALLS LEAVING NO POWER STEERING OR BRAKES. THIS OCCURS WHEN SLOWING TYPICALLY BUT CAN OCCUR AT SPEEDS OF UP TO 30-40MPH. THIS HAPPENS ALMOST DAILY AT THIS POINT AND SEEMS TO BE GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939778January 4, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING DOWN A BUSY ROAD IN OUR TOWN TODAY. THE BATTERY LIGHT CAME ON. APPROXIMATELY 10 MINUTES LATER WHILE STILL DRIVING, THE LIGHTS ON DASH STARTED FLASHING ON AND OFF, SEATBELT ALARM STARTED GOING OFF, WINDSHIELD WIPERS STARTED WORKING WITHOUT TURNING ON. THE RADIO TURNED OFF. I LOST POWER STEERING. THE VEHICLE SHUT OFF WHILE STILL DRIVING DOWN THE ROAD. I HAD NO POWER BREAKS--SEEMED TO ALMOST STOP WORKING. I WAS FORTUNATE TO GET ON SIDE OF ROAD IN GRASS TO KEEP FROM GETTING HIT BY ANOTHER CAR. IF THERE HAD NOT BEEN A GRASSY AREA THERE WOULD HAVE BEEN AN ACCIDENT. THE VEHICLE THEN WAS COMPLETELY SHUT DOWN--DOOR LOCKS WOULD NOT WORK- TRIED TO PUT KEY FOB IN IGNITION AND COULD NOT GET IT BACK OUT--WAS UNABLE TO GET BACK GATE OPENED. I HAD TO HAVE CAR TOWED TO DEALERSHIP WHERE I WAS TOLD IT WAS THE ALTERNATOR WHICH IN TURNED DESTROYED THE GEL TYPE BATTERY. I WAS ALSO INFORMED THIS WAS NOT COVERED UNDER THE ALTERNATOR RECALL DUE TO NOT MATCHING MY VIN NUMBER. I WAS FIRST QUOTED $2,000 TO COVER THE DAMAGE. I AM VERY UPSET DUE TO THE FACT THAT THERE COULD HAVE BEEN A SERIOUS CAR ACCIDENT TODAY. I AM THANKFUL MY CHILD WAS NOT IN THE CAR WITH ME. I THINK IT IS TERRIBLE THAT THE RECALL DOES NOT INCLUDE THE ALTERNATOR IN THIS 2012 GRAND JEEP CHEROKEE WHEN THE DESCRIPTION OF WHAT "COULD" HAPPEN DID HAPPEN TO ME TODAY. I FEEL THAT CHRYSLER/JEEP SHOULD COVER THIS DAMAGE IN THE RECALL OF THE ALTERNATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939089January 2, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
CAR LOST ALL POWER FOR STEERING AND BRAKING. CAR STALLED. WAS AT LOW SPEED 5-8MPH TURNING TO THE RIGHT INTO A GAS STATION DRIVEWAY FROM BUSY ROADWAY OF SPEEDS OF 55MPH. CAR WENT STRAIGHT AND ROLLED TO A STOP. GRATEFUL WAS PARKING LOT AND DITCH IN FRONT OF ME AND NOT THE GAS PUMPS OR ANOTHER VEHICLE AS I HAD NO CONTROL OF THE CAR STOPPING. I HAVE TWICE HAD CAR TO DEALER FOR CAR GOING INTO LIMP MODE. BOTH IN YEAR 2016. SAME CYLANOID EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938898December 31, 2016
ELECTRONIC STABILITY CONTROL (ESC)
TIPM FAILURE WITH LIGHTS NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938938December 31, 2016
ELECTRICAL SYSTEM
MY POWER DOOR LOCKS STOPPED WORKING. I MADE AN APPOINTMENT TO HAVE IT REPAIRED AND THE DAY I WAS GOING TO DRIVE MY JGC TO THE DEALER, ALL HELL BROKE LOOSE. PARK ASSIST STOPPED WORKING, ANTI SKID AND 4 WHEEL DRIVE ALSO INDICATED ERRORS. BUT WORSE, I COULD NOT MOVE THE SHIFTING ARM OUT OF PARK. I HAD TO HAVE IT DRAGGED OUT OF MY GARAGE BY A LOCAL TOWING SERVICE. THE DEALER SAID IT WAS A FAULTY TIPM AND HAD TO BE REPLACED. ONCE IT IS REPLACED, THEY CAN CHECK ON THE POWER DOOR LOCK ISSUE. I'VE READ THE THIS IS A PRETTY COMMON PROBLEM FOR THE 2012 JGC. IN FACT, IT MUST BE BECAUSE THE DEALER SAID THAT HE PROBABLY WOULDN'T BE ABLE TO GET A REPLACEMENT PART FOR AT LEAST A MONTH. IF THIS HAD HAPPENED ON A RECENT TRIP TO NYC, MY FAMILY WOULD HAVE BEEN STUCK GOD KNOWS WHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936092December 18, 2016
ELECTRICAL SYSTEM
HI MY 2012 JEEP I WAS DRIVING HOME FROM WORK AND SUDDENLY MY TRUCK LOST OF POWER. AND TRUCK SHOT DOWN COMPLETELY. HAD TO HAVE MY TRUCK TO MY HOUSE. I AM THINKING THERE MIGHT BE A ALTERNATOR/ELECTRICAL PROBLEM. I CHECKED MY VIN ON THE RECALL PLEASE CAN CALL ME ON MY NUMBER AND HOW TO PROCEED THIS MANNER THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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