Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10241817September 11, 2008
STEERING
THERE IS A PROBLEM IN THE POWER STEERING. IT IS VERY DIFFICULT TO TURN LEFT. THERE HAS BEEN A RECALL ON THE STEERING BOX ON SOME JEEP CHEROKEES BUT THIS DOES NOT INCLUDE MINE. THIS IS A SAFETY PROBLEM. IT IS IN THE STEERING GEAR BOX -IMPROPERLY FORMED SPACER CLIP. I FEEL THAT THERE SHOULD BE A RECALL FOR THIS PROBLEM ON MY JEEP ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241647September 9, 2008
FUEL SYSTEM, GASOLINE
ON 12/23/06 (MILEAGE 11,948) MY VEHICLE WAS RETURNED TO THE DEALER BECAUSE THE ENGINE MALFUNCTION INDICATOR LIGHT (MIL) HAD ILLUMINATED AND REMAINED ON AFTER SEVERAL NORMAL DRIVING CYCLES. THE DIAGNOSTIC TROUBLE CODE (DTC) WAS P0455 - LARGE LEAK FROM THE EVAPORATIVE SYSTEM. A LEAK WAS FOUND AT THE FUEL PUMP SEAL AND WAS REPLACED UNDER WARRANTY BY THE DEALER. ON 8/19/08 (MILEAGE 21,351) THE VEHICLE WAS AGAIN RETURNED TO THE DEALER BECAUSE THE MIL WAS ON. THIS TIME THE DTC WAS P0456 - SMALL LEAK FROM THE EVAPORATIVE SYSTEM. A LEAK FROM A VAPOR HOSE WAS THE CAUSE THIS TIME. SINCE THIS EMISSION COMPONENT WAS NO LONGER UNDER WARRANTY THE REPAIR COST OF $293.75. I BELIEVE THE EMISSION SYSTEM COMPONENTS ON THESE VEHICLES ARE WEAK. THESE EVAPORATIVE LEAKS PRESENT A DANGER TO THE VEHICLE OPERATORS (ESCAPING GAS FUMES) AND THE ENVIRONMENT. IN ADDITION, THE DEALERSHIPS ARE PROFITING BY REPAIRING THESE WEAK COMPONENTS AT THE OWNERS' EXPENSE. A CO-WORKER HAS A 2002 GRAND CHEROKEE AND THE MIL COMES ON INTERMITTENTLY. THE VEHICLE HAS BEEN BACK TO THE DEALER ON NUMEROUS OCCASIONS AND THE CAUSE HAS YET TO BE DISCOVERED. UNFORTUNATELY MY CO-WORKER'S VEHICLE CANNOT PASS INSPECTION WITH THE LIGHT ON AND THE DEALER CANNOT DIAGNOSE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241263September 8, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHEN BRINGING THE VEHICLE TO A STOP, THE RPM'S DROPPED BELOW 5 MPH. THE VEHICLE ALSO BEGAN SHAKING AND SHUT OFF. THE VEHICLE IMMEDIATELY RESTARTS, BUT IF THE CONTACT DOES NOT IMMEDIATELY ACCELERATE, IT WILL STALL AGAIN. THE VEHICLE HAS BEEN TO THE DEALER ON THREE OCCASIONS AND THEY HAVE BEEN UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 50,200. UPDATED 10/14/08. *LJ THE DEALER STATED IDLE AIR CONTROL MOTOR WAS BAD, HOWEVER THE CONSUMER CONTINUED TO EXPERIENCE STALLING PROBLEMS. THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 10/15/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241295September 8, 2008
VISIBILITY
NORMAL OPERATION OF HEATING/COOLING SYSTEM. NOW, AFTER 28,000 MILES, TEMPERATURE WILL SUDDENLY CHANGE IN THE CABIN OF THE VEHICLE. THE HEAT WILL SUDDENLY CEASE AND THE VISIBILITY WILL BE LOST OUT THE WINDSHIELD. I BELIEVE IT MAY HAVE SOMETHING TO DO WITH "BLEND DOOR". WHEN THE WINDSHIELD FROSTS UP, WE HAVE TO PULL OVER AND TURN CAR OFF AND WAIT FOR SYSTEM TO RESET. VERY DANGEROUS, NOT SAFE, DEALERSHIP ESTIMATES $1,500 TO $2,000 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241240September 7, 2008
SERVICE BRAKES, HYDRAULIC
PURCHASED A 2004 JEEP GRAND CHEROKEE 2WD A LITTLE OVER A YEAR AGO. WITHIN 3500 MILES A UNBEARABLE FRONT END SHAKE STARTED TO OCCUR. WITHIN THE NEXT 2K-3K MILES THE FRONT END SHAKE BECAME EXTREMELY INTENSE AND IS STILL ONGOING. WHEN SPEEDS IN EXCESS OF 30 MPH ARE REACHED, VERY INTENSE FRONT END PULSATIONS OCCUR WITHOUT FAILURE EACH AND EVERYTIME THE BRAKES ARE APPLIED. I HAVE NEVER IN MY LIFE ENCOUNTERED SUCH AN ONGOING ISSUE THAT THE MANUFACTURER REFUSES TO TAKE RESPONSIBILITY. THANKS DAIMLER/CHRYSLER! I WILL NEVER OWN ANOTHER DODGE/JEEP/CHRYSLER PRODUCT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241156September 6, 2008
VISIBILITY
I WAS JUST RIDING DOWN THE ROAD ONE DAY AND MY AIR CONDITIONER QUIT WORKING. I RAN THE TEST ON THE JEEP AND IT GAVE ME CODES DEALING WITH THE BLEND DOORS STAYING OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240636September 2, 2008
SERVICE BRAKES, HYDRAULIC, STEERING
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ABS WOULD NOT LOCK OR "GRIP" AS QUICKLY AS IT SHOULD. THE FAILURE CAUSED DIFFICULTY WHEN BRAKING. SHE ALSO NOTICED THAT THERE WAS A "GLIDING" EFFECT WHEN DRIVING 40 MPH AND ATTEMPTING TO BRAKE. FURTHERMORE, SHE EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. AS A RESULT, SHE MADE WIDE TURNS DUE TO THE AMOUNT OF EFFORT SHE HAD TO PUT INTO TURNING THE WHEEL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY CHECKED THE BRAKES. THE DEALER CHANGED THE BRAKE PADS AND STATED THAT EVERYTHING WAS FINE. THE SECOND TIME THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR THE ABS FAILURE SHE WAS INFORMED AGAIN THAT EVERYTHING WAS FINE. THE VEHICLE HAS NOT BEEN INSPECTED FOR THE STEERING FAILURE. THE CURRENT MILEAGE WAS APPROXIMATELY 43,000 AND FAILURE MILEAGE WAS APPROXIMATELY 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240331August 30, 2008
VISIBILITY
ON A COLD RAINY NIGHT IN UP-STATE NY THERE WAS NO HEAT IN THE CAR AND THE WINDOWS FOGGED UP SO BAD THAT I HAD TO STOP DUE TO THE DANGER OF NOT SEEING THE ROAD. THE FAILURE IS CONSISTANT AND CAUSES FOGGED WINDOWS AND THE AUTO CAN'T BE USED DURING VERY COLD WEATHER. THE BLEND DOORS WERE BROKEN . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239878August 27, 2008
VISIBILITY
VENTILATION SYSTEM PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238139August 14, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ROLL DOWN THE FRONT PASSENGER SIDE WINDOW, THE CONTACT HEARD A NOISE AND THE WINDOW FELL OFF TRACK INTO THE DOOR. THE CONTACT IS UNABLE TO ROLL UP THE WINDOW. HE CALLED A LOCAL MECHANIC FOR AN ESTIMATE TO REPAIR THE WINDOW. THE DEALER HAS NOT BEEN NOTIFIED AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238310August 14, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
FAILURE OF CLIMATE CONTROL "BLEND DOOR MECHANISM. THIS IS THE 2ND JEEP GRAND CHEROKEE I HAVE OWNED AND IT HAS HAPPENED TO BOTH VEHICLES. WHEN IT FAILS, YOU CANNOT CONTROL THE A/C OR HEAT ON EACH SIDE OF THE VEHICLE. REPAIRED ON BOTH VEHICLES AT A COST OF $1650 AND $1500 RESPECTIVELY. THE FIRST VEHICLE IS NOW BROKEN AGAIN, WHICH WILL COST ANOTHER $1500-1700 TO REPAIR FOR THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237284August 6, 2008
VEHICLE SPEED CONTROL
JEEP ACCIDENT AS RESULT OF UNINTENDED ACCELERATION: I DROVE UP DRIVEWAY TO PUT 2004 JEEP GRAND CHEROKEE OVERLAND IN GARAGE (NORMAL DAILY ACTIVITY). ELECTRICITY WAS OUT FROM A STORM SO THE AUTOMATIC GARAGE DOOR OPENER DID NOT OPERATE. I PARKED IN FRONT OF THE BAY, PUT THE CAR IN PARK, TURNED OFF THE ENGINE AND OPENED THE GARAGE DOOR MANUALLY. I GOT BACK IN THE VEHICLE, STARTED THE ENGINE, PUT IT IN DRIVE AND STARTED SLOWLY INTO THE GARAGE. I WANTED TO REPOSITION THE CAR, SO I APPLIED THE BRAKES AND WAS ABOUT TO PUT IT IN REVERSE WHEN, SUDDENLY, THE ENGINE REVVED AND THE CAR SHOT FORWARD LIKE A TORPEDO. I HAD MY FOOT PLASTERED ON THE BRAKE BUT THE CAR WOULD NOT STOP AND PLOWED INTO A GARDEN TRACTOR AT THE BACK OF THE GARAGE. I TRIED TO PUT IT IN PARK TO STOP IT, BUT WITH THE ENGINE STILL REVVING, THE CAR SHOT BACKWARDS OUT OF THE GARAGE, ACROSS 37 FEET OF DRIVEWAY, CLIMBED OVER A LOW STONE WALL AND WENT ANOTHER 2 FEET BEFORE SLAMMING INTO THE FIELDSTONE BAY WINDOW OF OUR HOUSE, FINALLY STOPPING. ALL OF THIS HAPPENED WITHIN SECONDS. THE BRAKES WOULD NOT STOP THE CAR IN EITHER DIRECTION, AND IT ACCELERATED AT A FRIGHTENING SPEED. WHEN THE CAR SPED FORWARD, IT DESTROYED THE TRACTOR AND THREW IT INTO ANOTHER CAR PARKED IN THE GARAGE. IT ALSO CRACKED THE BACK BLOCK WALL OF THE GARAGE AND DID OTHER PROPERTY DAMAGE. WHEN IT WENT BACKWARDS, IT HIT THE HOUSE SO HARD THAT IT BOWED THE FIELDSTONE FRONT OF THE HOUSE, SPLIT DRYWALL, DAMAGED STUDS, ETC. MY HUSBAND GOT IN THE VEHICLE TO MOVE IT, USING THE EMERGENCY BRAKE TO STOP IT. HE SAID THE BRAKES WERE VERY SPONGY AND CLOSE TO THE FLOOR. THE NEXT MORNING, PEDAL PRESSURE WAS BETTER AND BY TWO DAYS LATER, THE PEDAL PRESSURE HAD IMPROVED EVEN MORE. TOTAL DAMAGE IS STILL BEING COMPUTED, BUT THE JEEP HAS BEEN TOTALED, THE OTHER CAR IN THE GARAGE SUSTAINED $2,000 IN DAMAGES AND OTHER DAMAGE TO THE GARAGE, HOUSE AND PROPERTY IS WELL IN EXCESS OF $20,000. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10236250July 29, 2008
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE VIBRATED AND MADE A RUBBING NOISE IN THE STEERING WHEN MAKING A LEFT TURN. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). THE CURRENT AND FAILURE MILEAGES WERE 68,200. UPDATED 09/15/08 *BF THE CONSUMER STATED WHEN TURNING TO THE LEFT, FRICTION WAS FELT IN THE STEERING WHEEL AND A SCRUBBING NOISE WAS PRESENT FOR AT LEAST 6 MONTHS. UPDATED 09/18/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236177July 28, 2008
AIR BAGS, EQUIPMENT
FOR THE LAST 6 MONTHS "AIR BAG" LIGHT COMES "ON" AND REMAINS AND GOES 'OFF' INTERMITTENTLY. I TOOK THE CAR TO PERKINS EASTSIDE, CRESTWOOD, KY-502-241-3042. THE DEALER TOLD ME THAT THE "EVENT" OF "AIR BAG ON" IS NOT BEING RECORDED BY THE COMPUTER AND THEY CANNOT FIND THE PROBLEM. TODAY, I WENT TO THE DEALER WHILE THE LIGHT IS "ON" AND STILL COULD NOT DETERMINE THE CAUSE. THE DEALER INDICATED THAT THE AIR BAG CONTROLLER MODULE IS FAULTY. THIS IS A SAFETY ISSUE AND I AM AFRAID THAT THE AIR BAG WONT DEPLOY IN CASE OF EMERGENCY. I NEED YOUR HELP SO THAT THE CORPORATION REPLACES THE COMPUTER MODULE WITHOUT ANY CHARGE TO ME, BECAUSE IT IS AN ISSUE OF SAFETY AND PUBLIC GOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235636July 24, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL IN RAINY WEATHER CONDITIONS TO PREPARE FOR AN EMERGENCY STOP, AND THE PEDAL WENT COMPLETELY TO THE FLOOR. THE VEHICLE WOULD NOT STOP AND THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE VEHICLE ALSO APPEARED TO EXPERIENCE A MILD INCREASE IN SPEED INSTEAD OF THE ABS UNIT ACTIVATING. DURING THE FAILURE, SHE CONCLUDED THAT WHEN THE ABS ACTIVATED, IT MALFUNCTIONED AND PREVENTED HER FROM COMING TO A COMPLETE STOP. THE CONTACT HAS A COPY OF THE POLICE REPORT AND PICTURES OF THE INCIDENT. SHE IS IN THE PROCESS OF HAVING THE VEHICLE INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. SHE IS ALSO IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 84,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10234954July 20, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2004 JEEP GRAND CHEROKEE, 4.0 LITRE ENGINE, 4 WHEEL DRIVE. DEFROSTER/HEATER BLENDER DOOR GETS STUCK. ONLY BLOWS AIR FROM THE DEFROST VENT. VERY BAD WHEN YOU ARE TRYING TO AIR CONDITION THE VEHICLE AND YOU LIVE IN THE DESERT AS I DO. HAPPENS A COUPLE TIMES A WEEK. NOTHING TO DO BUT LET IT GO. IT USUALLY GOES BACK TO NORMAL COOLING AFTER ABOUT 2 HOURS OR SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234618July 16, 2008
VISIBILITY
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER PASSENGER SIDE AC DOESN'T BLOW AS WELL (AS HARD AS) THE DRIVER SIDE VENT, AND THE AIR THAT DOES COME OUT IS HOT. IT'S THE OPPOSITE IN THE WINTER WHEN THE HEAT IS ON. PASSENGER SIDE ONLY MINIMAL BLOWING AND THE AIR IS VERY COLD???? ALSO AFFECTS THE DEFROST ON THE PASSENGER SIDE. NO WARM AIR ON PASSENGER SIDE, WINDOW WILL NOT DEFROST CAUSING VISIBILITY ISSUES!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234152July 14, 2008
SEAT BELTS, AIR BAGS
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE CONTACT FELL ASLEEP AT THE WHEEL. THE VEHICLE SWERVED TO THE RIGHT, CROSSED OVER AN EMBANKMENT, DROVE INTO A DITCH, AND STRUCK A TREE HEAD ON. THE VEHICLE IS CURRENTLY AT THE SHOP BEING REPAIRED. THE CONTACT SUSTAINED CUTS AND BRUISES, BUT NO MAJOR INJURIES. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. SHE BELIEVES THAT HAD THE AIR BAGS DEPLOYED, SHE WOULD NOT HAVE BEEN INJURED. THE CURRENT AND FAILURE MILEAGES WERE 34,000. UPDATE 09/10/08 *CW THE SEAT BELT DID NOT RESTRAIN THE CONSUMER. UPDATED 09/19/08. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10232563June 27, 2008
SERVICE BRAKES, HYDRAULIC, TIRES:TREAD/BELT
WE PURCHASED THE VEHICLE NEW. AFTER REPLACING BRAKES 4 TIMES, WE STILL HAVE PULSING WHEN WE BRAKE AND THE STEERING WHEEL SHAKES HORRIBLY. THERE ARE ONLY 36,000MILES ON THE VEHICLE AND WE HAVE ALSO HAD TO REPLACE THE TIRES DUE TO CUPPING. NO ONE KNOWS WHAT IS CAUSING THE PROBLEM, THEY JUST KEEP REPLACING THE BRAKES ONLY TO HAVE THEM CONTINUE TO PULSE. I CAN'T BELIEVE ANY OF THE MECHANICS THAT HAVE LOOKED AT THE VEHICLE WOULD ENJOY DRIVING A VEHICLE LIKE THIS, STILL WE ARE STUCK WITH IT. I READ ON ONE SITE THAT IT COULD BE THE CALIPERS; MAYBE CHRYSLER SHOULD LOOK INTO IT. WE HOLD OUR BREATH THAT WE WILL STOP WHEN WE PUT ON THE BRAKES. WHY ISN'T CHRYSLER MADE ACCOUNTABLE FOR FAULTY BRAKES/CALIPERS WHEN IT COULD CAUSE AN ACCIDENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231987June 23, 2008
ENGINE AND ENGINE COOLING
2004 JEEP GRAND CHEROKEE LAREDO, 95,470 MILES. LEFT ENGINE BRACKET BROKE OFF VEHICLE WHILE DRIVING DOWN THE HIGH-WAY @ APPRX 65 MILES PER HOUR. I CAN'T SAY THAT THIS IS A DEFECT, BUT I FIND IT ODD BECAUSE IT'S NOT SOMETHING I'VE HEARD OF HAPPENING AGAINST AN ON-ROAD DRIVEN VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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