Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#754088November 5, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BOTH FRONT BRAKE ROTORS ARE WARPED. AND THE CAR HAS 20,000 MILE ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754027November 2, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKES WARPED EVERY 8000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753969November 1, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS HAVE NOT TOTALLY FAILED; HOWEVER, WITHIN A YEAR THEY HAVE BECOME WARPED AND CAUSE MY STEERING WHEEL TO SHAKE WHEN I ATTEMPT TO STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898525October 30, 2001
STEERING: STEERING WHEEL/HANDLE BAR
WHILE DRIVING ATTEMPTING TO MAKE A RIGHT HAND TURN STEERING WHEEL BECAME STIFF AND DIFFICULT TO CONTROL, VEHICLE MERGED INTO ANOTHER LANE. *AK AND HIT POST SIGN, DAMAGE TO FRONT DRIVER SIDE OF THE VEHICLE, THERE WAS AN NHTSA RECALL BULLETIN FOR 2001 JEEP GRAND CHEROKEE MANUFACTURED IN NOV AND DEC, 2000. AN INTERNAL NUT IN THE STEERING GEAR ASSEMBLY COULD LOOSEN AND CAUSE STEERING TO LOCK UP. DEALER HAS BEEN CONTACTED. *ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753775October 27, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SEVERE STEERING WHEEL WOBBLE DURING MODERATE BRAKING CAUSING SOME LOSS OF CONTROL. A PRIVATE BRAKE SPECIALIST RECOMMENDED THE ROTORS BE REPLACED DUE TO WARPING. THE DEALER SAYS THIS IS NORMAL WEAR EVEN THOUGH THE BRAKE PADS ARE ONLY HALF WORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898317October 26, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE VEHICLE WAS PARKED AND STILL RUNNING, HAD SHIFTED INTO REVERSE WITH FOOT ON BRAKES, AND VEHICLE SUDDENLY ACCELERATED BACKWARDS. STRUCK A TRUCK AND ANOTHER VEHICLE THAT WAS PARKED. *AK ONE PERSON WAS INJURED IN ACCIDENT. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#898112October 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CONSUMER BACKED OUT OF GARAGE AND PUT VEHICLE IN PARK, WHEN SHE GOT OUT THE VEHICLE STARTED ROLLING BACKWARD. CONSUMER WAS ABLE TO HOP BACK IN AND STOP VEHICLE. CONSUMER'S VEHICLE SIDE SWIPED ANOTHER VEHICLE IN THE PROCESS.*AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898022October 19, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE JUMPED FROM PARK TO REVERSE WHILE IT WAS IDLING AND PARKING BRAKE WAS ENGAGED, CAUSING DAMAGE TO VEHICLE. DEALER HAS BEEN CONTATCED. VEHICLE WAS PARKED ON A SLIGHT INCLINE. *AK JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897288October 3, 2001
AIR BAGS:FRONTAL
WHILE TRAVELING AT 35 MPH ANOTHER CAR PULLED OUT IN FRONT OF CONSUMER'S VEHICLE, AND CONSUMER REAR ENDED OTHER VEHICLE. UPON IMPACT, NONE OF THE FRONT AIRBAGS DEPLOYED.*AK ONE PERSON WAS INJURED IN THE ACCIDENT. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#897230October 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE JUMPED FROM PARK TO REVERSE, CAUSING IT TO ROLL INTO A MAIL BOX AND A TREE. DEALER HAS BEEN CONTACTED. *AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#752059September 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN SHIFTING FROM PARK TO ANY OTHER GEAR, THE TRANSMISSION MAKES A LOUD CLUNKING SOUND , ALONG WITH A "MOAN" WHICH CONTINUES UNTIL I TAKE MY FOOT TOTALLY OFF THE BRAKE. NEVER HAVE A PROBLEM WHILE VEHICLE IS UNDERWAY. TAKEN TO DEALER TWICE AND TOLD THAT THIS IS NORMAL FOR AN ELECTRONIC TRANSMISSION. I HAVE HAD "LESSER" VEHICLES WITH OVER 100,000 MILES ON THEM AND THEY NEVER MADE SUCH NOISES. PEOPLE ACTUALLY TURN AND LOOK TOWARD MY VEHICLE IF I HAPPEN TO BE IN A POPULATED AREA AND NEED TO SHIFT THE AUTOMOBILE. TO SAY THE LEAST, IT IS ANNOYING AND EMBARASSING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563090September 10, 2001
EQUIPMENT
CONSUMER REQUESTED THAT FACTORY RUNNING BOARDS BE INSTALLED IN THE VEHICLE FOR MEDICAL REASONS, WHICH WERE PROMISED BY THE DEALERSHIP AT THE TIME OF PURCHASE, HOWEVER WHEN CONSUMER ARRIVED TO PICKED UP THE VEHICLE, THE RUNNING BOARDS HAD NOT BEEN INSTALLED, BUT THE DEALER HAD INSTALLED WHAT WAS CALLED SIDE STEPS, WHICH WERE THEN INSTALLED INCORRECTLY, CONSUMER WAS INFORMED THAT NEW HOLES WOULD BE DRILLED TO MAKE THE SIDE STEPS STRAIGHT, WHEN THE VEHICLE WAS BROUGHT BACK OUT THE SIDE STEP WERE STILL CROOKED AND IT LOOKED AS THOUGH SOMEONE HAD TAKEN A HAMMER AND POUNDED ON THE EDGE TO STRAIGHTEN IT OUT, CONSUMER WAS INFORMED TO TAKE THE VEHICLE HOME AND SHE WOULD BE CALLED WHEN THE RUNNING BOARD CAME IN, CONSUMER WAS NEVER CONTACTED AND WHEN SHE FINALLY SPOKE TO SOMEONE, SHE WAS TOLD THAT ONCE THE VEHICLE IS DRIVEN OFF THE LOT, SHE HAS THEN ACCEPTED THE TERMS AND CONDITIONS OF VEHICLE, CONUSMER STATES SHE STILL HAS NOT RECEIVED THE FLOOR MATS, CARGO COVER OR THE SECOND IGNITION KEY THAT WAS PROMISED IN THE CONTRACT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896117September 10, 2001
TRAILER HITCHES
WHILE PULLING TRAILER VEHICLE BECOMES UNSTABLE AND IS "PUSHED" BY THE TRAILER. THIS OCCURS ANY TIME VEHICLE IS TRAVELING OVER 40 MPH AND PULLING THE TRAILER. DEALERSHIP HAS EXAMINED VEHICLE, BUT COULD NOT REMEDY THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751924September 8, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY VEHICLE, SHORTLY AFTER PURCHASE, HAD JUMPED OUT OF PARK AND INTO REVERSE. THIS INCIDENCE WAS OVERLOOKED AS A POSSIBLE ERROR ON MY PART. IN APRIL OF THIS YEAR, WHILE PULLING OUT OF MY GARAGE, I PUT MY CAR INTO PARK WHILE IT WAS RUNNING, TO MOVE A TOY BEHIND MY VEHICLE. I EXITED THE VEHICLE AND PROCEEDED TO GO TO REMOVE THE TOY WHEN I REALIZED THE VEHICLE WAS NOW MOVING. I MADE ONE ATTEMPT TO GET BACK IN, NEARLY SLIPPING UNDER IT AND MADE A SECOND ATTEMPT THIS TIME SUCCEEDING BUT NOT BEFORE THE DOOR HAD CAUGHT ONTO THE CORNER OF MY HUSBANDS COMPRESSOR CAUSEING $2700.00 WORTH OF DAMAGE. I NOTIFIED THE DEALER, THEY CHECKED FOR A CAUSE, FOUND NOTHING. SHORTLY AFTER, ALL THE REPORTS OF THIS PROBLEM SURFACED IN THE MEDIA. I CONTACTED CHRYSLER AND THEY CLAIM THAT ONLY THE YEARS FROM 1995 TO 1999 ARE AFFECTED. HAS THE CAUSE OF THE PROBLEM BEEN RECTIFIED IN THE 2001'S OR DO WE NEED MORE DEATHS FOR THEM TO ACKNOWLEDGE THE PROBLEM. I HAVE SUFFERED A $500.00 LOSS AND A THREE YEAR SURCHARGE ON MY INSURANCE, LOSS OF MERIT RATING AND STILL HAVE A FEAR OF POSSIBLE INJURY WITH THIS VEHICLE. PLEASE SEND ME ANY INFO AS TO WHETHER MINE IS THE FIRST CASE KNOW WITH THIS YEAR JEEP. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#895949September 7, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
INTRMITTENTLY WHEN BRAKES ARE APPLIED VEHICLE VIBRATES VIOLENTLY. DEALER HAS REPAIRED VEHICLE TWICE. HOWEVER, VEHICLE CONTINUES TO VIBRATE VIOLENTLY WHEN BRAKES ARE APPLIED. THE DEALER WILL INSPECT AND REPAIR VEHICLE FOR THE THIRD TIME. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751633September 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED AND DID NOT RESTART. JEEP PURCHSED 9 WEEKS AGO. PREGNANT, STUCK ON HIGHWAY OVER 1 HOUR; ON HOLD 1/2 HOUR ROADSIDE ASSISTANCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900290August 31, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
GEAR SHIFT PROBLEM *DB 14-1421-486
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#895613August 31, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HAS A TICKING SOUND WHEN T APPROACHING A HILL. ALSO, TRANSMISSION HAS A HARD DRIVE. DEALERSHIP IS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751330August 29, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON SEVERAL OCCASIONS PRIOR TO ACCIDENT, ALWAYS UNDER FIVE MILES AN HOUR, I WOULD STEP N THE BRAKE AND THE CAR WANTED TO KEEP GOING. ON THE OCCASION OF THE ACCIDENT, I APPLIED BOTH FEET TO THE BRAKES AND THE VEHICLE DID NOT STOP AND HIT A CHAIN LINK FENCE. AN INVSESTIGATOR FROM CHRYSLER CHECK THE VEHICLE ON 8/29/01 AND INDICATED THAT THE ONLY THING THAT COULD HAVE HAPPENED IS THAT THE ACCELERATOR PEDAL SITS HIGH THAN THE BRAKE PEDAL AND I HIT BOTH AT THE SAME TIME. MY FOOT IS NOT WIDE ENOUGH TO HIT BOTH AT THE SAME TIME. IN A PREVIOUS INCIDENT, I WAS IN PARK , PUT THE VEHICLE INTO REVERSE AND IT LERCHED BACKWARD. THE INVESTIGATOR COULD ONLY DUPLICATE THE SITUATION BY PUTTING HIS FOOT ON BOTH THE BRACK AND ACCELERATOR AT THE SAME TIME. THIS VEHICLE IS UNSAFE AND I AM AFRAID TO DRIVE IT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#751058August 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PULLED INTO GARAGE AND WAS SHIFTED INTO PARK. OWNER'S HUSBAND STEPPED OUT OF THE VEHICLE AT WHICH TIME IT SHIFTED INTO REVERSE ON IT'S OWN SLAMMING THE OPEN DRIVERS SIDE DOOR INTO THE GARAGE WALL. THIS SLOWED THE VEHICLE LONG ENOUGH FOR HIM TO JUMP IN AND PUT ON THE BRAKE. SIGNIFICANT DAMAGE WAS DONE TO DRIVERS SIDE DOOR REQUIRING BODY WORK. NO RESPONSE FROM MANUFACTURER TO DATE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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