Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10073320May 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2000 JEEP GRAND CHEROKEE LIMITED HAS A DEFECTIVE ENGINE. (NAR). *MR WHILE BRAKING THE FRONT END VIBRATED. THE DEALER INDICATED THAT THE MANUFACTURER IS AWARE OF THE PROBLEM AND WOULD RESURFACE THE ROTORS UNDER WARRANTY. AT 26500 MILES THE ROTORS FAILED AGAIN AND THIS TIME THE WERE REPLACED. AT 49000 MILES THE PROBLEM RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO SUGGESTED THAT THE PARTS USED WERE OF POOR QUALITY. THE MANUFACTURER REFUSED TO PAY TO REPLACE THE PARTS BECAUSE THE VEHICLE WAS OUT OF WARRANTY. *NM * CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068262May 4, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE EXPERIENCED STEERING WHEEL SHAKING WHILE BRAKING ON THE HIGHWAY. AT FIRST I THOUGHT IT WAS DUE TO THE ROAD, BUT IT HAS BEEN RECURRENT. I WILL HAVE TO GET THE FRONT BRAKES REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072043May 4, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE BRAKING BRAKE ROTORS CAUSED VEHICLE TO SHIMMY/ VIBRATE. DEALERSHIP REPAIRED THE ROTORS FIVE TIMES, BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064810April 29, 2004
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
THE VEHICLE SLIPPED OUT OF GEAR WHEN THE CONSUMERS FOOT WAS NOT ON THE BRAKE. THE VEHICLE ALSO HAD A PROBLEM WITH SUDDEN AND UNEXPECTED ACCELERATION. *JB THE VEHICLE CRASHED INTO ANOTHER VEHICLE IN REVERSE THEN HIT A STEEL POLE WHICH STOPPED THE VEHICLE. THE CONSUMER REQUESTED REIMBURSEMENT. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10067777April 25, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2000 JEEP WITH RECURRING PROBLEMS WITH WHAT I AM TOLD ARE THE BRAKE ROTORS. THEY APPARENTLY KEEP WARPING, CAUSING MODERATE TO SEVERE SHIMMYING WHEN BRAKING AT HIGHER SPEEDS AND PULSATING WHEN BRAKING AT LOWER SPEEDS. AT 10,531 MILES I BROUGHT THE CAR IN. THEY RESURFACED THE ROTARS WHICH THEY CLAIM THE MANUFACTURER CLAIMED WOULD FIX THE PROBLEM. THEN AT 26,579 MILES I WAS BACK AT THE DEALER. THEY TOLD ME THE MANUFACTURER HAD A DIFFERENT SOLUTION. THEY REPLACED THE ROTORS, BRAKES AND CALIPERS. I WAS SKEPTICAL THAT THEY WERE REPLACING A DEFECTIVE PART WITH THE SAME DEFECTIVE PART. I TOLD THEM I HAD A 1995 GRAND CHEREKEE THAT HAD OVER 100 THOUSAND MILES AND NEVER HAD ANY PROBLEM WITH ROTARS SO WHY DIDN'T THE MANUFACTURER JUST USE THE 1995 PART BUT, AGAIN, I WAS ASSURED THE NEW ROTARS WERE DIFFERENT AND DEFECT FREE. NOW I HAVE 49,000 MILES ON THE CAR AND IT IS AGAIN AT THE DEALER FOR THE SAME PROBLEM. THE DEALER AND MANUFACTERER SAY THEY WILL NOT MAKE ANY FURTHER REPAIRS.THE SERVICE MANAGER TOLD ME I HAD THREE OPTIONS. ONE,THEY WOULD REPLACE THE ROTARS FOR $240.00. TWO,DO NOTHING BECAUSE THE MANUFACTURER ASSURES ME THAT THE PROBLEM DOES NOT EFFECT SAFETY OR MAINTENANCE FOR ANY OTHER PARTS ON THE VEHICLE.(WHICH BY THE WAY I FIND TO BE A LUDICROUS STATEMENT AND A CALLOUS DISREGARD FOR THE SAFETY OF THEIR OWN CONSUMERS LET ALONE OTHERS ON THE ROAD SINCE THE CAR BECOMES VERY HARD TO CONTROL WHEN THE FRONT END IS SHAKING VIOLENTLY) AND THIRD, I COULD BUY THE PART FROM A NON-DEALER AT AFTER MARKET PRICES AND GET ROTARS MADE OF A DIFFERENT AND PRESUMABLY STRONGER MATERIAL. NONE OF THESE OPTIONS WERE APPEALING SINCE EXPERIENCE WITH TWO JEEPS PRIOR TO THIS ONE DICTATED THAT THIS WAS NOT NORMAL WEAR AND TEAR, HAD NOTHING TO DO WITH MY DRIVING, AND WAS CLEARLY A DEFECTIVE PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068648April 21, 2004
ENGINE AND ENGINE COOLING
WHILE IDLING AT A STOP LIGHT VEHICLE STALLED. DEALER WAS NOT ABLE TO DUPLICATE OR RESOLVE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066487April 19, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EQUIPMENT:MECHANICAL
THE BRAKES ON MY VEHICLE HAVE TO BE CONSISTENTLY REPAIRED. I HAVE BROUGHT THE VEHICLE TO THE DEALER THREE TIMES AND THE JEEP ONLY HAS 45,000 MILES. I HAVE ANOTHER JEEP THAT HAS ALSO BEEN BROUGHT IN THREE TIMES AND IT HAS LESS THAN 25,000 MILES. ALL FOR BAD BRAKES WHICH I'M CONSISTENTLY TOLD , " IS A KNOWN DEFECT" BY CHRYSLER AND THE TECHNICAL STAFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066339April 17, 2004
SEATS
BROKEN SEAT FRAME; DRIVERS SIDE SEAT FRAME IS BROKEN, AND WILL NOT MOVE FOWARD . ALL OTHER FUNCTIONS OF THE POWER SEAT WORK. I AM ONLY 225 LBS, HOW CAN THIS HAPPEN.AND I WILL NOT SPEND $900 AT THE DEALERSHIP TO FIX THIS, FOR THE LACK OF QUALITY THAT WAS PUT INTO THIS AUTOMOBILE WHEN IT WAS BUILT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067201April 15, 2004
VEHICLE SPEED CONTROL
WHILE PULLING INTO A PARKING SPACE VEHICLE SURGED FORWARD WHILE THE CONSUMER WAS DEPRESSING THE BRAKES. VEHICLE JUMPED THE CURB AND COLLIDED WITH A TREE. THERE WERE NO INJURIES INVOLVED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10065729April 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
I BOUGHT MY JEEP 6 MONTHS AGO. IT NOW HAS 79000 MILES AND I HAVE NO CLUE HOW MANY TIMES THE PREVIOUS OWNER CHANGED THE ROTORS. I ALSO HAVE THE PROBLEM OF A VIBRATING UNCONTROLLABLY WHEEL WHEN I START TO BREAK AT 30 MPH OR OVER. I GUESS I WILL HAVE TO CHANGE MY FRONT ROTORS AND THEN DEAL WITH IT AGAIN IN 20,000 MILES. I FIND THIS TO BE RIDICULOUS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064370April 2, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT:MECHANICAL
I HAVE HAD THE BRAKES FIXED ON MY 2000 JEEP GRAND CHEROKEE 3 TIMES. THE STEERING WHEEL SHAKES AND VIBRATES UNCONTROLLABLY WHEN THE BRAKES ARE APPLIED AT ANY SPEED. IT IS HARD TO CONTROL THE CAR, ESPECIALLY ON THE INTERSTATE. I HAVE A REAL CONCERN FOR MY SAFETY AND MY PASSENGERS SAFETY. I WENT TO GET THEM FIXED FOR THE FOURTH TIME, WITH ONLY 20,000 MILES ON THE CAR, AND I WAS TOLD I HAD TO PAY FOR IT, SINCE MY WARRANTY HAD JUST EXPIRED 3 MONTHS PRIOR. THIS PROBLEM REALLY SHOULD BE RECALLED. AND CHRYSLER IS NOT VERY NICE ABOUT ANY SITUATION LIKE THIS. THEY DON'T CARE HOW INCONVENIENCED YOU ARE. THEY NEVER OFFER YOU A CAR, WHILE YOURS IS SUPPOSE TO BE "BEING FIXED." I ONLY WISH IT WAS FIXED. NO MORE JEEPS FOR ME. IT'S A LEMON!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064442April 2, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
RIGHT PASSENGER DOOR BEGAN MAKING A LOUD GRINDING NOISE WHEN LOCKED. OCCASIONALLY, IT WILL NOT UNLOCK AUTOMATICALLY WITH THE REST OF THE DOORS, AND I HAVE TO REACH THROUGH THE FRONT PASSENGER SIDE AND SLIDE THE DOOR UNLOCKED. I HAVE CHILDREN, AND THIS COULD BE VERY DANGEROUS IF THERE WAS A SITUATION WHERE I NEEDED TO QUICKLY GET THEM OUT OF THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066870April 1, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EXTERIOR LIGHTING:TAIL LIGHTS, ENGINE AND ENGINE COOLING:COOLING SYSTEM
CONSUMER STARTED EXPERIENCING PROBLEMS WITH THE BRAKES NINE MONTHS AFTER PURCHASE. *PH THE CONSUMER HAD ROTORS REPLACED SEVERAL TIMES. THERE WAS AN EXCESSIVE CRANK WHEN THE CONSUMER ATTEMPTED TO START THE VEHICLE, THE DEALER REPLACED THE FUEL PUMP QUAD RING. THE TAIL LIGHT BULB AND WATER PUMP WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065247March 30, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
WHEN APPLYING THE BRAKES AT ANY SPEED VEHICLE SHOOK. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE BRAKES, ROTORS AND CATALYTIC CONVERTER NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065122March 29, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN DEPRESSING THE BRAKE PEDAL AT ANY SPEED CONSUMER NOTICED THE BRAKE PEDAL PULSATED. VEHICLE WAS SERVICED SIX TIMES FOR BRAKES AND ROTORS, BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062607March 19, 2004
DISC BRAKE ROTOR HEAT WARPS EVERY 15 THOUSAND TO 20 THOUSAND MILES UNDER NORMAL DRIVING CONDITIONS. THE FRONT WHEELS WOBBLE SO SEVERLY THAT IT IS UNSAFE TO DRIVE WHEN THE BRAKES ARE APPLIED. JEEP DEALER SAYS THIS IS NORMAL WARE, BUT OTHER JEEPS THAT I HAVE OWNED DID NOT DO THIS. I HAVE HAD THE BRAKES EITHER REPAIRED OR REPLACED THREE TIMES IN UNDER 55 THOUSAND MILES OF USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062498March 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY 2000 GRAND HAS HAD THE ROTORS REPLACED OR RESURFACED 3 TIMES UNDER WARRANTY AND TWICE AT MY EXPENSE. BRAKES MAKE IT ALMOST IMPOSSIBLE TO STOP THE CAR AT SPEEDS OVER 55 MPH. UNSAFE TO DRIVE. DEALER CLAIMS THAT THE PROBLEM WAS FIXED FOR THE 2004 MODELS. WHY DID IT TAKE THEM 4 YEARS TO FIX THIS TYPE OF SAFETY PROBLEM?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059195March 17, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING, THE THERMOSTAT INDICATOR BECAME ERRATIC AND FAILED TO REGISTER THE PROPER TEMPERATURE OF THE VEHICLE. IT OVERHEATED, AND WAS TAKEN TO THE DEALER, WHO DETERMINED THE THERMOSTAT BROKE AND THE ENGINE MUST BE REPLACED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062257March 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DEFECTIVE BRAKES ON A 2000 JEEP GRAND CHEROKEE. THE DEALER REPLACED THE BRAKE ROTOR'S ONCE BEFORE THE WARRANTY WAS UP. BUT THE ROTOR'S ARE WARPED AGAIN AND THE CAR ONLY HAS 25,000 MILES ON IT. SURELY, THERE IS A PROBLEM WITH THIS DESIGN WHICH COULD LEAD TO A REALL PROBLEM WHEN THE CARE IS BEING DRIVEN ON A FREEWAY? I HAVE REPLACED THE BRAKE ROTORS ON THE REAR OF THE VEHICLE MYSELF BUT NOW THE FRONT ROTORS SEEM TO BE WARPED ALSO. WITH ONLY 25,000 MILES ON THE VEHICLE THIS IS REALLY A PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062122March 13, 2004
SEATS:FRONT ASSEMBLY:RECLINER
ONE OF THE STEEL BRACKETS CONNECTING THE DRIVER'S SEAT IN MY 2000 GRAND CHEROKEE BROKE AWAY FROM THE FLOOR, LEAVING THE SEAT (AND ME) TO SWAY SIDE TO SIDE AND BACK AND FORTH. I WEIGH 200 LBS. THE CAR HAS NEVER BEEN IN AN ACCIDENT. SO, NEITHER AN ACCIDENT OR EXCESSSIVE DRIVER'S WEIGHT CONTRIBUTED TO THIS PROBLEM. I WOULD GUESS THAT, IF I WERE IN AN ACCIDENT, THE SEAT WOULD PROBABLY BREAK FREE FROM THE FLOOR. THIS IS A HIGHLY DANGEROUS PROBLEM THAT COULD BE LIFE THREATENING AND SHOULD BE INVESTIGATED.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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