Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10966443March 17, 2017
ELECTRICAL SYSTEM
MY VEHICLE SHUT DOWN WHILE I WAS DRIVING MAKING A LEFT-HAND TURN ABOUT 5 MPH AND STARTED SMOKING UNDER THE HOOD AS I INVESTIGATED THE ALTERNATOR WAS SMOKING AND THE VEHICLE WOULD NOT START AND HAS NO POWER I HAD TO HAVE IT TOWED TO THE DEALER MASSEY YARDLEY SERVICE PLANTATION FL. - (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10966388March 16, 2017
INTERIOR LIGHTING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER AND SUBSEQUENTLY SHUT DOWN. THE MALFUNCTION INDICATOR ILLUMINATED. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FUEL PUMP RELAY WAS REPLACED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965830March 14, 2017
ELECTRICAL SYSTEM
TL* THE OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS ATTEMPTING TO PARK AT 5 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE DRIVER SMELLED A STRONG SMOKE ODOR AND OBSERVED SMOKE COMING FROM THE FRONT PASSENGER SIDE. THE DRIVER EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS NOT CONTACTED AND THERE WERE NO FLAMES PRESENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR, COMPUTER, AND FUSES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10965884March 14, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE CONTACT HEARD ABNORMAL NOISES COMING FROM THE VEHICLE. THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT WAS UNABLE TO OPEN THE DOORS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR, BELT, AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960233March 12, 2017
SERVICE BRAKES
THE JEEP WILL SOMETIMES REQUIRE MORE BRAKING DISTANCE THAN ANTICIPATED. USUALLY WHEN COLD, THE BRAKE PEDDLE WILL FEEL HARD, AND IF AN EVENT REQUIRES URGENT BRAKING, CONTINUOUS FIRM PRESSURE MIGHT NOT RESULT IN NORMAL STOPPING DISTANCES. WHAT NORMALLY IS ENOUGH PEDDLE PRESSURE TO CAUSE THE VEHICLE TO LOCK ITS WHEELS, NOW RESULTS IN A SLOW, STEADY STOP. THIS WILL ALSO HAPPEN IN REVERSE JUST SLOWLY BACKING DOWN THE DRIVEWAY. WHEN PARKING ON A SLIGHT GRADE, THE VEHICLE WILL MOVE FORWARD OR BACKWARDS DEPENDING ON SLOPE, ABOUT 2" WHEN THE ENGINE IS SHUT OFF. THE BRAKE PEDDLE ALSO MOVES TOWARD THE FLOOR AT THAT TIME. RECALL OF THE BRAKE BOOSTER P14 / NHTSA 14V - 154 WAS REPAIRED IN SEPTEMBER OF 2014, AND I SUSPECT IT COULD AGAIN BE THE ISSUE NOW. I AM HAVING THE SAME DEALERSHIP LOOK INTO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959964March 10, 2017
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND SERPENTINE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,450. UPDATED 05/19/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959151March 7, 2017
STEERING
RACK AND PINION IS LEAKING POWER STEERING FLUID. A CRACK IN THE SEAL HAS DEVELOPED IN THE RACK ON THE FRONT PASSENGER SIDE. THE VEHICLE HAS NEVER HAD ANY OTHER ISSUES LIKE THIS BEFORE. ALSO THE COMPUTER HAS NOT INDICATED LOW POWER STEERING FLUID BUT THE MECHANIC TOLD ME IT WAS LOW. THE VEHICLE WAS NOT DRIVEN RECKLESSLY OR OFF ROAD THAT WOULD CAUSE A CRACK LIKE THIS. THERE IS NO SIMPLE FIX FOR THIS OTHER THAN A $1300+ REPAIR FOR AN ISSUE THAT IS A DEFECT. I HAVE HAD 2 MECHANICS AND THE DEALERSHIP LOOK AT THE ISSUE AND GIVE ME QUOTES. I DISCOVERED THIS IN JANUARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958757March 6, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED THE EXTERNAL FUEL PUMP RELAY AND DISCONNECTED THE INTERNAL FUEL PUMP RELAY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON MULTIPLE OCCASIONS, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT STATED THAT THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958473March 3, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FIRST ISSUE TO OCCUR WAS ALARM SYSTEM AND HORN STARTED GOING OFF AND LOCKING AND UNLOCKING THE CAR WHEN EXITING THE VEHICLE IN A PARKING LOT. THE NEXT ISSUE TO OCCUR WAS ONE OF THE COURTESY LIGHTS BEGAN TO INTERMITTENTLY STAY ON CONTINUOUSLY BOTH WHEN DRIVING AND WHEN THE VEHICLE WAS PARKED. 3RD ISSUE TO ARISE WAS ALL OF THE BACK UP LIGHTS STOPPED WORKING ALTOGETHER. THE LAST OCCURRENCE WAS THE ENGINE LIGHT CAME ON AND CODED THERE WAS A LEAK IN THE FUEL SYSTEM WHILE DRIVING. VEHICLE IS CURRENTLY AT DEALERSHIP AWAITING AUTHORIZATION TO REPLACE THE TIPM AND ANOTHER SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957215February 27, 2017
ELECTRICAL SYSTEM, SUSPENSION
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED TROUBLE BEING OPERATED. IN ADDITION, THE LIFT FEATURE FUNCTIONED INTERMITTENTLY. THE AIR SUSPENSION OVERHEATED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REMEDIED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE STALLED. WHEN THE FAILURE OCCURRED, IT TOOK APPROXIMATELY THREE ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER REGARDING THE LIFT FAILURE WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957224February 27, 2017
ELECTRICAL SYSTEM
HELLO ! I WAS DRIVING MY JGC IN THE STREETS OF SANTO DOMINGO ,DOMINICAN REPUBLIC. I WAS ALREADY IN A TUNEL, 1 KM LONG, IN TERRIFIC TRAFIC AT 5 PM WHEN THE CAR SUDDENLY ALMOST STOPPED.THE A/C STOPPED ,MIL APPEARED AND ALMOST GOT IMPACT BEHIND! I PUSH THE PEDAL STRONG AND EXELERATED.THANKS GOD I LIVE VERY CLOSED.IN THE MOMENT I STOPED IN FRONT OF MY HOUSE THE EVIC START BLINKING AND IN SECONDS EVERYTHING STOPPED ! BLACK OUT ! OPEN THE FRONT COVER I SAW SMOKE FROM ALTERNATOR SPACE ! THEN I UNDERSTOOD THE ALTERNATOR WAS DEAD AND I REACHED THE HOUSE BY THE LAST BATTERY POWER ! SO THE BATTERY WAS DEAD AS WELL ! NOW I SEE IN THE RECALL SYSTEM OF CHRYSLER THERE IS A RECALL ( R60 ) TOUCHING EXACTLY THE ALTERNATOR PROBLEM ( 2012-2014 JEEP GRAND CHEROKEE VEHICLES MANUFACTURED APRIL 22, 2010, TO JANUARY 2, 2014, AND EQUIPPED WITH A 3.6L ENGINE AND A 160 AMP ALTERNATOR).MY CAR IS ONE OF THOSE CARS BUT THERE IS NOT A RECALL FOR IT ! WHY ? THE RECALL IS FROM : RECALL ANNOUNCED OCTOBER 08 2014 NHTSA REFERENCE #14V634000 CHRYSLER RECALL : R60 CAN I GET A RECALL SO THE DEALER TO REPLACE MY ALTERNATOR FOR FREE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956136February 21, 2017
WHEELS
CORROSION ON THE HUBS OF ALL THE WHEELS HAS BEEN AN ISSUE WITH MY CAR JUST ABOUT 1 YEAR AFTER PURCHASING IT BRAND NEW. THIS IS NOT JUST A PROBLEM WITH MY JEEP. I HAVE NOTICED ON MANY JEEPS IN MY AREA. IT IS NOT AN ISSUE THAT THE WARRANTY COVERS DESPITE BEING A NEW CAR. THIS SEEMS LIKE A MANUFACTURE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955713February 20, 2017
STEERING
THE POWER STEERING WENT OUT ON MY 2012 JEEP GRAND CHEROKEE WHILE IN MOTION ON A CITY STREET, AND BECAME APPARENT WHILE TURNING, MAKING IT VERY DIFFICULT TO STEER THE VEHICLE. THE POWER STEERING PUMP HAD FAILED AND NEEDED COMPLETE REPLACEMENT AT 66K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955714February 20, 2017
STEERING
MY 2012 JEEP GRAND CHEROKEE HAD LOW LEVELS OF POWER STEERING FLUID AFTER REPLACING THE POWER STEERING PUMP, SO I RETURNED THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THE POWER STEERING RACK AND PINION WOULD ALSO NEED COMPLETE REPLACEMENT. THE JEEP HAD 80K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955106February 16, 2017
ENGINE, SUSPENSION
USALLY WHEN I DRIVE THE CAR SLOW THE SPEED THE CARS TURN OFF THE DEALER SAYS THE CAR WAS REPAIRED BUT I HAVE OVER 6 VIDEOS WHEN MY CAR TURN OFF IN THE HIGHWAY THE DANGER IS YOU CAN'T USE THE STEERING BECAUSE IS TO HEAVILY TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955167February 16, 2017
EXTERIOR LIGHTING, SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL LIGHTS FLICKERED AND THEN FAILED COMPLETELY. THE BRAKE PEDAL FAILED TO ENGAGE WHILE BEING DEPRESSED. IN ORDER TO STOP THE VEHICLE, THE PARKING BRAKE WAS ENGAGED AND, UPON EXITING THE VEHICLE, THE CONTACT OPENED THE HOOD AND FIRE AND SMOKE WERE SEEN COMING FROM INSIDE THE ALTERNATOR. THE FIRE EXTINGUISHED ITSELF. THE VEHICLE WAS TOWED TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10954422February 14, 2017
ELECTRICAL SYSTEM
VEHICLE IS AN OVERLAND MODEL WITH 5.7 ENGINE. AS OF 2-7-17 THE VEHICLE HAS STALLED ON THREE SEPARATE OCCASIONS. ALL THREE INCIDENTS HAVE BEEN WHILE MAKING LOW SPEED TURNS. THE ENGINE JUST QUITS WITHOUT SPUTTERING OR ANY TYPE OF WARNING. ALL DASH LIGHTS REMAIN ON AS IF THE VEHICLE WERE RUNNING. POWER STEERING GOES OUT AND LOSS OF POWER BRAKES MAKES IT DANGEROUS IN COMPLETING TURNS AND THEN HAVE TO COAST TO A SAFE PLACE. PLACE CAR IN PARK AND CAR STARTS RIGHT UP LIKE NOTHING HAPPENED. THE CAR HAS 57,000 MILES ON IT AND HAS NO PREVIOUS ISSUES. I HAVE NOT TAKEN TO DEALER (YET) AS IT IS NO LONGER UNDER WARRANTY. I HAVE SEEN OTHER ONLINE POSTS FROM JEEP OWNERS WITH SIMILAR COMPLAINTS AND AM WONDERING IF THIS IS A SAFETY RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944930February 1, 2017
ELECTRICAL SYSTEM
LETTER FROM CONSUMER REGARDING ISSUES WITH THEIR 2012 JEEP GRAND CHEROKEE DUE TO A RECALL; SEEKING REIMBURSEMENT. *SMD THE CONSUMER STATED ON DECEMBER 8, 2016, THE VEHICLE WOULD NOT START. AFTER AN UNSUCCESSFUL ATTEMPT BY AAA TO JUMP START IT, THE CONSUMER HAD THE VEHICLE TOWED AAA SERVICE CENTER. UPON DIAGNOSTICS, IT WAS DETERMINED THE PROBLEM NEEDED REPAIRED BY AN AUTHORIZED JEEP DEALER. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DETERMINED THE ALTERNATOR SHORTED OUT AND DRAINED THE BATTERY. THE DEALER ALSO FOUND THE STARTER CIRCUIT INTERNAL TO TIMP TO BE OPEN. THE DEALER REPLACED THE BATTERY AND ALTERNATOR AND INSTALLED A NEW PCM AND TIMP AND REPROGRAMMED BOTH MODULES AT A COST OF $ 2,636.54. THE CONSUMER IS SEEKING REIMBURSEMENT AS A RESULT OF THE RECALL HE DISCOVERED ON THE INTERNET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948905February 1, 2017
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
2012 JEEP GRAND CHEROKEE OVERLAND BECAME POSSESSED. WHILE DRIVING ON THE FREEWAY, LIGHTS BEGAN FLASHING ON DASH, OCCASIONAL LURCHES FROM TRANSMISSION, ONE HEADLIGHT GOES OUT AT NIGHT. WHEN I PULL OVER AND TURN THE CAR OFF, IT WILL NOT START. IT WAS AS THOUGH EVERYTHING IS DEAD. NO RESPONSE FROM ANY BUTTON ON THE KEY. AFTER ABOUT 5 MINUTES, THE HEADLIGHTS BEGAN FLASHING AND HORN BLEATING AS THOUGH EMERGENCY. I PRESSED THE "PANIC" BUTTON ON THE KEY FOB AND IT STOPPED. CAR NOW STARTED. I DROVE A FEW MILES THEN EVERYTHING BEGAN GOING CRAZY AGAIN. WHEN I STOPPED, WITH CAR STILL RUNNING, WINDSHIELD WIPERS BEGAN WORKING AS THOUGH ON INTERMITTENT. THEN THEY BEGAN WIPING FAST. I TRIED TURNING THE WIPERS ON OR OFF, TO NO AVAIL. THEY WERE WORKING WITH THEIR OWN MIND. DANGEROUS! I HAD NO IDEA, WHILE DRIVING ON THE FREEWAY, IF BOTH HEADLIGHTS WOULD SUDDENLY GO OUT (IT WAS NIGHT WHILE I WAS DRIVING) INSTEAD OF JUST ONE, TRANSMISSION DAMAGE MAY OCCUR (WHAT WAS CAUSING THE LURCHING?). WHEN I PULLED OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948417January 30, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE BRAKE BOOSTER WAS REPLACED AND THE FAILURE WAS REMEDIED. IN APRIL OF 2014, PER NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES), A WATER DIVERTED SHIELD WAS INSTALLED THAT SHOULD HAVE PREVENTED THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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