Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10249853November 25, 2008
VISIBILITY
ON ARE 2004 JEEP GRAND CHEROKEE OVERLAND WITH AUTOMATIC CLIMATE CONTROL THE BLEND DOORS HAVE FAILED AND THIS CAUSES THE HVAC UNIT TO EITHER BLOW HOT OR COLD WHEN TURNED ON BUT YOU HAVE NO CONTROL OF IT. WE HAVE HAD THE A/C KICK ON WHEN UNIT WAS SET TO HEAT/DEFROST IN THE MIDDLE OF WINTER AND THIS CAUSES A SAFETY ISSUE AS THE WINDSHIELD WILL START ICING UP OR FOGGING UP IF IT'S NOT REAL COLD OUT AND AS MY WIFE DRIVES THIS VEHICLE DAILY I WANT HER IN A SAFE VEHICLE. WE HAVE ALSO HAD THE HEATER KICK ON WHEN USING THE A/C AND ALL YOU CAN DO IS TURN THE HVAC UNIT OFF AND ROLL DOWN THE WINDOWS. FROM WHAT I HAVE BEEN TOLD ALL GRAND CHEROKEE'S HAVE THIS PROBLEM JUST AT DIFFERENT INTERVALS. I KNOW SOME PEOPLE WHO HAVE HAD MULTIPLE FAILURES OF THIS PART. TO GET THE REPAIRS DONE AT A DEALER WE WERE QUOTED $950 TO FIX IT BUT I BELIEVE JEEP SHOULD BE LOOKING INTO THIS AS IT IS SUCH A COMMON PROBLEM AND IT CAUSES A MAJOR SAFETY ISSUE DURING THE WINTER MONTHS IF AND WHEN THE HEATER/DEFROSTER QUITS WORKING. WHEN THE HVAC SYSTEM GETS STUCK THERE IS NOTHING YOU CAN DO TO FIX IT SOMETIMES IT WILL STICK FOR A FEW HOURS OTHER TIMES IT WILL NOT WORK FOR A DAY OR TWO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249879November 25, 2008
EXTERIOR LIGHTING
MY 2004 JEEP GRAND CHEROKEES TAIL LIGHT GOES OUT WHEN THE BRAKE IS APPLIED. I'VE REPLACED THE BULB TWICE. IT IS A WIDESPREAD PROBLEM FROM WHAT I'VE READ ON THE INTERNET. PLUS, I WAS TICKETED TWICE (AFTER INITIAL REPLACEMENT) AND WARNED A THIRD TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249480November 21, 2008
VISIBILITY
RESEARCH HAS SHOWN ALL 1999-2004 JEEP GRAND CHEROKEES WITH ELECTRONIC DUAL CLIMATE CONTROLS WILL EVENTUALLY REQUIRE MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10249339November 19, 2008
VISIBILITY, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEATER BLOWS COLD AIR. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY CHARGED $97 FOR A DIAGNOSTIC, BUT COULD NOT LOCATE A FAILURE CODE. SHE TOOK THE VEHICLE TO AAMCO AND THEY CHANGED A HOSE AND CLEANED THE VENTS; HOWEVER, THE FAILURE PERSISTED. SHE TOOK THE VEHICLE TO A PRIVATE MECHANIC, WHO REPLACED THE THERMOSTAT AND STATED THAT THE INSTRUMENT PANEL MAIN CIRCUIT BOARD FAILED. A REPORT WAS FILED WITH THE MANUFACTURER AND ASSIGNED REFERENCE NUMBER 18091070. THE MANUFACTURER STATED THAT THE MILEAGE EXCEEDED THE WARRANTY; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 82,000 AND CURRENT MILEAGE WAS 83,000. UPDATED 12/22/08. *LJ THE CONSUMER STATED THE HEAT DIDN'T WORK, BUT THE THERMOSTAT WOULD GET WARM. THE DEALER INFORMED THE CONSUMER THAT THE BLENDER AND CIRCULATION BOARD NEEDED TO BE REPLACED. UPDATED 12/23/08.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248482November 11, 2008
VISIBILITY, UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EQUIPMENT:MECHANICAL
DASHBOARD HAS A LOUD CREAKING SOUND COMING FROM ITS UNDERSIDE WHEN TURNING ON VENTILATION? THERE IS CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF. THERE ARE STRANGE NUMBERS POPPING-UP ON THE CLIMATE CONTROL DISPLAY. THE COLD IR BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN THE HEAT IS TURNED ON. RESEARCH HAS SHOWN ALL 1999-2004 JEEP GRAND CHEROKEES WITH ELECTRONIC DUAL CLIMATE CONTROLS WILL EVENTUALLY REQUIRE MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247524November 3, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
JEEP GRAND CHEROKEE HVAC BLEND DOOR MALFUNCTION WILL NOT ALLOW PROPER VISION THROUGH WINDSHIELD DUE TO DEFROSTER NOT WORKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246974October 28, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246749October 26, 2008
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:MECHANICAL
FRONT ROTORS ARE WARPED I HAVE HAD TO GET THEM REPLACED OR RESURFACED EVERY 8,000 MILES THIS IS A JEEP GRAND CHEROKEE. I FIND THAT THE BRAKES START TO PULSATE EVERY TIME ITS TIME TO REPLACE OR RESURFACE ROTORS . I HAVE TO PAY OUT MONEY EACH TIME THIS IS VERY DANGEROUS CAN SOME ONE TELL ME IF CHRYSLER HAS A PERMANENT FIX FOR THIS PLEASE HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246629October 24, 2008
SERVICE BRAKES, HYDRAULIC
FRONT ROTORS ARE WARPED. HAD THEM REPLACED BY THE DEALER AT 14,591 MILES AND RESURFACED (TURNED) AT 22,214 MILES. BOTH TIMES UNDER WARRANTY. I CURRENTLY HAVE 29,779 MILES ON THE JEEP AND THE ROTORS ARE CAUSING THE BRAKES TO, ONCE AGAIN, PULSATE EVERY TIME I APPLY THEM. IT'S NO LONGER UNDER WARRANTY. IF I HAVE TO HAVE THEM REPLACED OR RESURFACED EVERY 8000 MILES... THIS IS GOING ADD UP. IF I CONTINUE TO USE THEM IN DISREPAIR, I THINK THIS MAY BE DANGEROUS. IT FEELS DANGEROUS. CHRYSLER NEEDS TO FIND A PERMANENT "FIX" FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246625October 24, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT ROTORS WERE REPLACED AND TURNED TWICE APPROXIMATELY 8,000 MILES APART. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THE ROTORS ARE WARPED AGAIN, WHICH IS CAUSING THE VEHICLE TO PULSATE AND VIBRATE WHEN BRAKING. THE CURRENT MILEAGE WAS 29,779 AND FAILURE MILEAGE WAS 14,591.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246408October 22, 2008
UNKNOWN OR OTHER
A FEW WEEKS AGO THE HEAT WENT OUT IN MY 2004 JEEP GRAND CHEROKEE. I WENT ONLINE AND FOUND THAT THIS IS A WAY TO COMMON ISSUES WITH JEEPS. I WAS SHOWN HOW TO RUN A DIAGNOSTIC TO DETERMINE IF IT WAS THE BLEND DOOR AND OR THE RECIRC DOOR. FOR ME IT WAS BOTH. I ALSO SAW ONLINE THERE ARE MANY COMPLAINTS FOR THIS SAME THING. JEEP HAS DONE NOTHING TO ADDRESS THIS BUT SIT BACK AND CHARGE CUSTOMERS TO GET THIS FIXED. LIVING IN THE NORTH AND USING MY CAR FOR WORK PUTS MYSELF AD MY FAMILY IN A BAD POSITION. FAULTY PART WITH THIS MANY COMPLAINTS SHOULD SPUR JEEP TO FIX THEIR CHEAP PART... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246039October 19, 2008
VISIBILITY
BROKEN BLEND DOORS CAUSING NO HEAT FOR THE WINTER ON A JEEP GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246056October 19, 2008
VISIBILITY
HAD THE DEFROSTER ON. TRIED TO TURN THE BLOWER TO THE VENT POSITION WHILE FAN WAS OFF AND NOTHING CAME OUT. THE DEFROSTER STILL WORKS AND THE FAN SEEMS TO BE BLOWING, BUT FOR SOME REASON, NO AIR FROM FRONT(OUTWARD FACING) PART OF DASH BOARD. HAD SOME KNOWLEDGE OF FAILURE IN THE AUTOMATIC CLIMATE CONTROL VERSION, BUT SPECIFICALLY FOUND JEEP WITH MANUAL CLIMATE CONTROLS TO AVOID THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245638October 16, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER HEAT WILL NOT COME OUT OF ONE SIDE OF HEATER NO MATTER WHAT THE TEMP IS SET TO , MAKES ALL KIND OF LOUD NOISES AND CRACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245671October 16, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I DO NOT KNOW WHAT CAUSED THE PROBLEM, BUT THE BLEND AIR DOOR ON MY 2004 JEEP CHEROKEE IS BROKEN AND ONLY BLOWS COLD AIR. THE AIR DOES DEFROST THE WINDOW OR HEAT THE CABIN. THIS COULD LEAD TO A DRIVING PROBLEM IF THE WINDOWS FOG UP WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243405September 25, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. IMMEDIATELY UPON PURCHASING THE VEHICLE, THE SUNROOF WOULD OPEN, BUT FAILED TO CLOSE. THE CONTACT NEVER LEFT THE DEALER AND WAS INFORMED THAT IT WAS AN ELECTRICAL FAILURE. THE WINDOW REGULATOR MOTOR WAS REPLACED; HOWEVER, THE FAILURE OCCURRED ON TWO MORE OCCASIONS. THE CONTACT RETURNED THE VEHICLE TO THE DEALER BOTH TIMES AND THE MOTOR WAS REPAIRED. SHORTLY AFTERWARDS, THE PASSENGER SIDE WINDOW FELL INSIDE THE DOOR. THE CONTACT RETURNED TO THE DEALER AND WAS INFORMED THAT THE WINDOW CABLE FAILED. THE MECHANIC REPAIRED THE WINDOW. SHORTLY AFTER THAT, WHEN THE DRIVER'S SIDE DOOR WAS SHUT, THE REAR WINDOW FELL DOWN INTO THE DOOR. THE MECHANIC STATED AGAIN THAT THE POWER WINDOW REGULATOR WAS DEFECTIVE AND REPAIRED THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY; THEREFORE, SHE WOULD NOT BE REIMBURSED FOR THE REPAIR COSTS. THE CURRENT MILEAGE WAS 18,357 AND FAILURE MILEAGE WAS 239.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242957September 19, 2008
VISIBILITY
IN APRIL OR MAY OF THIS YEAR, THE DRIVER-DOOR WINDOW OF OUR JEEP SLID INTO THE BODY OF THE DOOR ON IT'S OWN--THIS WAS WHILE THE CAR WAS PARKED ON THE STREET. WE WERE LUCKY TO CATCH IT BEFORE SOMEONE STOLE ALL OF OUR ITEMS IN THE CAR. A REPAIRMAN TOLD US THAT THE CABLE/REGULATOR IS BROKEN AND THAT IT IS VERY COMMON WITH JEEPS. WE COULDN'T AFFORD THE $250-300 PART, SO WE SIMPLY SCREWED THE WINDOW IN PLACE, TEMPORARILY. THIS PAST WEEKEND WHILE DRIVING ON THE FREEWAY AT 65 MPH OUR PASSENGER WINDOW DID THE SAME THING. IT WAS LATE FRIDAY NIGHT SO ALL WE COULD DO IS DUCT-TAPE THE WINDOW IN PLACE. WE CALLED CHRYSLER/JEEP TO SEE IF THERE IS ANY RECALL, AND THEY WERE COMPLETELY UNHELPFUL. THEY SIMPLY TOLD US TO GET A $200 DIAGNOSIS FROM A JEEP DEALERSHIP AND THEN THEY WOULD DECIDE IF CHRYSLER/JEEP WOULD ASSIST IN THE COST. WE VISITED MANY CONSUMER WEBSITES AND FOUND THOUSANDS (NO EXAGGERATION) OF COMPLAINTS OF THE VERY SAME PROBLEM. THOSE WHO ENDED UP GETTING A DIAGNOSIS WITH A DEALERSHIP NEVER ENDED UP BEING REFUNDED BY CHRYSLER/JEEP. IN THE END, THEY SIMPLY PAID CHRYSLER/JEEP MORE MONEY HAVING GONE THROUGH THEIR SUGGESTED PROCESS. THIS IS CLEARLY AND FAULTY PART AND CHRYSLER/JEEP'S REFUSAL TO RECALL OR REIMBURSE ITS CUSTOMERS IS ALARMING. THE PARTS ARE VERY EXPENSIVE AND WITH SO MANY COMPLAINTS OF THE SAME NATURE WE SHOULD NOT HAVE TO PAY CHRYSLER/JEEP MORE MONEY FOR SOMETHING THAT IS CLEARLY THEIR PROBLEM. WEATHER HAS NOTHING TO DO WITH THE FAILURE OF THE PART(S)--THEY SIMPLY BREAK WITHOUT WARNING. SOMETHING MUST BE DONE ABOUT THIS. BOTH OF OUR WINDOWS ARE CURRENTLY BEING HELD INTO PLACE BY SCREW OR TAPE AS WE CONSIDER OUR OPTIONS. WE DO NOT TRUST CHRYSLER/JEEP AND BELIEVE THAT EVEN IF WE GO TO A DEALERSHIP WE WILL END UP PAYING FOR THE REPAIR ALL ON OUR OWN. IT IS A CONSIDERABLE EXPENSE FOR A COMMON DEFAULT AND HAS GIVEN US A GREAT DEAL OF STRESS. CHRYSLER/JEEP REPRESENTATIVES HAVE BEEN UNSYMPATHETIC, AMBIGUOUS, AND UNTRUSTWORTHY. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242726September 17, 2008
VISIBILITY
MY 2004 JEEP GRAND CHEROKEE LIMITED WITH THE AUTOMATIC CLIMATE CONTROL SYSTEM, BLOWS COLD AIR OUT OF THE PASSENGER SIDE FLOOR VENTS EVEN WHEN SET TO HEAT. THIS IS A CURRENT AND ONGOING PROBLEM, IT OCCURS WHENEVER THE HEAT IS NEEDED. NOTHING HAS BEEN DONE TO REMEDY THE PROBLEM, WAITING FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242410September 16, 2008
STRUCTURE:BODY
1. RAISED HOOD TO CHANGE OIL. 2. GAS STRUTS THAT HOLD HOOD OPEN FAILED TO HOLD HOOD OPEN. FORTUNATELY, NO ONE WAS IN THE PATH OF THE HOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242091September 14, 2008
VISIBILITY
DEFROSTER ON MY 2004 JEEP GRAND CHEROKEE ONLY BLOWS COLD AIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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