Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10073964June 14, 2004
SERVICE BRAKES, HYDRAULIC
WHILE BRAKING VEHICLE PULSATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THIS FAILURE MADE IT DIFFICULT FOR THE DRIVER TO CONTROL THE VEHICLE WHILE STOPPING. THE VEHICLE IS ONLY DRIVE APPR. 8000 MILES PER YEAR YET THIS PROBLEM HAS OCCURRED FOR THE LAST FOUR YEARS. THE VEHICLE'S WARRANTY HAS EXPIRED AND THE PROBLEM HAS NOT BEEN FIXED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037643June 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN:AUTOMATIC TRANSMISSION, TIRES
THE ROTORS WERE WARPING AND CAUSED THE BRAKES TO WEAR PREMATURELY. THE DEALER WAS NOTIFIED. *AK THE TRANSMISSION DISPLAYED SLIPPING AND THERE WAS A FLAT SPOT ON THE TIRE(S). *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075083June 9, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DEFECTIVE BRAKES ON 2000 JEEP GRAND CHEROKEE. SEVERE VIBRATION OF STEERING WHEEL AND VEHICLE WHEN BRAKING. OCCURRED AT 10,721 MILES, 36760 MILES, AND NOW AT 57,000 MILES. FIXED BY CHRYSLER FIRST 2 TIMES, REFUSED TO FIX THE 3RD TIME. DEALER SAYS 4/5 COMPLAINTS PER WEEK FOR 2000-2004 GRAND CHEROKEES. ROTORS KEEP WARPING DUE TO BAD METALURGY [PER SERVICE MANAGER. VIBRATES SO HARD IT WILL TAKE THE WHEEL OUT OF YOUR HANDS IF NOT HOLDING TIGHT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074919June 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT BRAKE ROTORS ON MY 2000 JEEP GRAND CHEROKEE WARPE ABOUT EVERY 10,000 MILES. I AM ABOUT TO REPLACE THEM FOR THE THIRD TIME AT 42000 MILES! AT 31000 MILES, THE LOCAL JEEP DEALER INSTALLED A "FIT" KIT" WHICH OBVIOUSLY HAS NOT WORKED. THE BRAKE PROBLEM IS AN OBVIOUS SAFETY PROBLEM. THE FIRST TIME THAT THIS HAPPENED, I WAS TRAVELING DOWN A STEEP ROAD IN THE SIERRA/NEVADA MOUNTAINS AND ALMOST LOST CONTROL OF THE VEHICLE. THE VEHICLE EXPERIENCED SEVERE SHAKING AND STEERING WHEEL JERKING DURING BREAKING. I HAD TO GEAR DOWN AND TRAVEL VERY SLOWLY UNTIL I REACHED LEVEL GROUND. AFTER INTENSE QUESTIONING, THE DEALER (JOE KERLEY: SAN JOSE CA) ACKNOWLEDGED THE FREQUENCY OF THIS PROBLEM. SO HAS CHRYSLER VIA THE "REPAIR KIT". A CALL TO CHRYSLER INDICATED THAT THEY WONT ACT BECAUSE ROTERS ARE AN WEAR ITEM. I BELLIEVE THAT THERE IS A DESIGN FLAW THAT HAS THE POTENTIAL TO HURT OR KILL SOMEONE. PLEASE GET ON THE BALL AND INVESTIGATE AND ORDER A RECALL. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10075589June 2, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS:FRONTAL
WHILE DRIVING 65 MPH DRIVER'S FOOT WAS STUCK ON ACCELERATOR PEDAL DUE TO A SEIZURE. THE PASSENGER TRIED TO MAINTAIN CONTROL OF VEHICLE BUT WAS UNABLE TO DO SO. VEHICLE WENT AIR BORNE AND LANDED ON TOP, CRASHING INTO A BRICK WALL. UPON IMPACT, BOTH FRONTAL AIRBAGS DID NOT DEPLOY. DRIVER AND PASSENGER SUSTAINED INJURIES, AND WERE TRANSPORTED BY AN AMBULANCE TO THE HOSPITAL. THE VEHICLE WAS TOTALED BY THE INSURANCE COMPANY. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10074488May 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS ON VEHICLE WARPED AT 14,000 MILES. DEALER REPLACED THEM. NOW AFTER ANOTHER 14,000 MILES THEY ARE WARPED AGAIN. DEALER SAYS THEY ARE HAVING NUMEROUS COMPLAINTS REGARDING WARPED ROTORS. THIS IS A SEVERE SAFETY ISSUE. WHEN BRAKING THE VEHICLE, STEERING WHEEL AND BRAKE PEDAL SHAKE AND SHIMMY EXCESSIVELY MAKING IT DIFFICULT TO CONTROL THE VEHICLE. DEALER WON'T REPAIR UNLESS I PAY FOR IT. CHRYSLER CUSTOMER SERVICE WON'T ASSIST, THEY SAY WRITE A LETTER TO LET US KNOW. AFTER FINDING THIS WEBSITE I AM THOROUGHLY DISGUSTED WITH CHRYSLER'S LACK OF CONCERN FOR THIS SAFETY ISSUE. WILL CHRYSLER WAIT UNTIL THERE IS A FATALITY BEFORE THEY ISSUE A RECALL? NO MORE CHYRSLER PRODUCTS IN THIS HOUSEHOLD. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073273May 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTOR ARE WARPING AT 15,000 MILE INTERVALS. DEALER SAYS THEY ARE HAVING NUMEROUS COMPLAINTS REGARDING WARPED ROTORS. THIS IS A SEVERE SAFETY ISSUE. WHEN BRAKING THE VEHICLE, STEERING WHEEL AND BRAKE PEDAL SHAKE AND SHIMMY EXCESSIVELY. DEALER REPLACED ROTORS AT 14,804 MILES. VEHICLE NOW HAS 31,255 MILES AND EXACT SAME PROBLEM IS OCCURRING. DEALER WON'T REPAIR UNLESS I PAY FOR IT. CHYRSLER CUSTOMER SERVICE WON'T AUTHORIZE ANY REPAIR, JUST SAID WRITE A LETTER. DISGUSTED WITH CHRYSLER AFTER SEEING THIS WEBSITE. WILL CHRYSLER WAIT UNTIL THERE IS A FATALITY BEFORE THEY PUT IN A RECALL? NO MORE CHRYSLER VEHICLES IN THIS HOUSEHOLD. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073245May 27, 2004
SERVICE BRAKES, AIR:DISC:ROTOR
BAD STEERING VIBRATION WHEN BRAKING AT HIGHWAY SPEED. HAVE ONLY 36,000 MILES AND HAVE REPAIRED THIS PROBLEM 4 TIMES NOW AT THE DEALERSHIP SINCE I BOUGHT JEEP NEW IN 2000. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074213May 25, 2004
SERVICE BRAKES, HYDRAULIC
WHEN THE BRAKES WERE APPLIED THEY PULSATED, THIS CAUSED EXTENDED STOPPING DISTANCE. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073997May 20, 2004
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE WAS TAKEN TO THE DEALER FOR A ROUTINE INSPECTION. WHILE OPENING THE DRIVER'S DOOR CONSUMER NOTICED THAT THE DRIVER SEAT BROKE. WHILE AT DEALER, MECHANIC DETERMINED THAT THE FRAME AND BRACKET NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072849May 19, 2004
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
SUDDEN LOSS OF POWER ON THREE OCCASIONS. WHILE DRIVING AT HIGHWAY SPEEDS, VEHICLE INSTANTLY LOOSES ALL POWER. OBVIOUS PROBLEMS NAVIGATING TO SHOULDER ON MULTILANE HIGHWAY IN TRAFFIC. COULD EASILY BE STRANDED IN LANE. DIFFICULTY STEERING. REQUIRES TOWING. HAS OCCURRED THREE TIMES IN LAST TWO YEARS, TWICE IN LAST MONTH. FIRST TIME, REPLACED COMPUTER. SECOND TIME, REPLACED TRANSMISSION SENSOR. THIRD TIME, UNDETERMINED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073859May 19, 2004
STEERING: STEERING WHEEL/HANDLE BAR, POWER TRAIN:AXLE ASSEMBLY
CONSUMER COMPLAINED ABOUT STEERING PROBLEMS. THERE WAS A HONKING NOISE WHEN THE STEERING WHEEL WAS TURNED. INTERMITTENTLY STEERING WHEEL MADE A POPPING NOISE WHILE DRIVING, ESPECIALLY WHEN TURNING, AND THE STEERING WHEEL FAILED TO GO IN THE LOCKED POSITION WHEN THE VEHICLE WAS TURNED OFF. DEALERSHIP DIDN'T KNOW WHAT CAUSED THESE PROBLEM,BUT THERE WAS A TECHNICAL SERVICE BULLETIN ON EACH OF THEM. ALSO, FRONT DRIVE AXLE MADE A WINING NOISE WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073897May 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING 35 MPH VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER MAINTAINED CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BRAKE ROTORS NEEDED TO BE REPLACED DUE TO CORROSION. MECHANIC REPLACED THE ROTORS SEVEN TIMES, BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072893May 19, 2004
EQUIPMENT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE I AM GENERALLY VERY SATISFIED WITH MY 2000 JEEP GRAND CHEROKEE, I AM WRITING TO COMPLAIN ABOUT A CHRONIC PROBLEM I HAVE EXPERIENCED. IN 2000, WHEN THE VEHICLE WAS VERY NEW, I NOTICED VIBRATION IN THE STEERING WHEEL. MY JEEP WAS REPAIRED FOR WARPED ROTORS AND THE BRAKE PADS WERE REPLACED AND THE ROTORS CUT. THEN, IN 03/02, I HAD THE SAME PROBLEM AND THE VEHICLE WAS REPAIRED FOR THE SECOND TIME. THEN AGAIN IN 03/03, THE SAME PROBLEM! THIS TIME, THE FOLKS AT RAMSEY JEEP TOLD ME THAT THEY WERE INSTALLING A "KIT" THAT WOULD SOLVE THE PROBLEM FOR GOOD. AT THIS TIME, I WAS VERY HAPPY TO KNOW THAT JEEP REALIZED THE PROBLEM AND THOUGHT MY TROUBLES WERE OVER. NOW IN 04/04, I AM SORRY TO REPORT THAT I AM EXPERIENCING THE SAME VIBRATION IN THE STEERING WHEEL AND I DON'T NEED THE TECHNICIANS AT JEEP TO TELL ME WHAT THE PROBLEM IS. THE ROTORS WILL REQUIRE REPLACEMENT FOR THE FOURTH TIME IN $60000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073825May 18, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE GAS GAUGE REGISTERED A FALSE READING OF THE GASOLINE WHICH CAUSED THE VEHICLE TO RUN OUT OF GAS. THE DRIVER DROVE THE VEHICLE TO THE DEALER. THE MECHANIC INFORMED THE DRIVER THAT THE FUEL GAUGE SYSTEM NEEDED REPLACING DUE TO A WORN SENSOR. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067364May 17, 2004
SERVICE BRAKES, HYDRAULIC
THE VEHICLE HAD AN ONGOING PULSATION PROBLEM WITHIN THE BRAKE PEDAL WHEN IT WAS DEPRESSED. THE TECHNICAL SERVICE BULLETIN 0500302RB DEALT WITH THIS ISSUE, AND STATED THAT THE FRONT ROTORS SHOULD BE REPLACED BECAUSE THEY WARPED. THE DEALERSHIP REPLACED THE ROTORS. THE PULSATION RECURRED WITHIN 7000 MILES, AND ROTORS WERE TURNED. THE PULSATION RECURRED WITHIN 10,000 MILES. THEN THE FRONT ROTORS AND CALIPERS WERE REPLACED. PULSATION RECURRED WITHIN 10,000 MILES. *AK *NM *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072586May 13, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
I OWN A JEEP GRAND CHEROKEE LIMITED W/ 36,000 MILES BRAKES PULSATE AT 40 MPH AND ALMOST OUT OF CONTROLL @ 55 MPH AND OVER WHEN APPLYING BRAKES. ALMOST SIDE SWIPED A BUS WITH MY CHILD IN CAR TO KEEP IT ON THE ROAD. HAVE RETURNED TO DEALER ( JOHN IRISH AUTO PLAZA SAN RAFAEL CA) JIM GRAVES HAS BEEN VERY UNDERSTANDING. ITS NOT THE DEALER I AM UPSET IT IS WITH CHRYSLER/ DAIMLER!!! THEY HAVE A SERIOUS PROBLEM , ARE THEY WAITING FOR SOMEONE TO DIE!!! THEY REPLACE WITH THE SAME DEFECTIVE ROTORS THEY SHOULD PROVIDE ANOTHER BRAKE ROTOR SYSTEM TO SEE IF IT TAKES CARE OF THE PROBLEM. I HEAR STILLEN HAS SOMETHING THAT MAY WORK. HISTORY: 8181 MILES BRAKES SHIMMY; EXCESSIVE RUN OUT, 9377 MILES REPLACE FRONT ROTORS, 15832 MILES FRONT & REAR HAVE EXCESSIVE RUN OUT RESURFACED F & R ROTORS,21293 MILES SHIMMY EXCESSIVE RUN OUT; REPLACED FRONT CLIPPERS & ROTORS, 26,133 MILES F & R ROTORS HAVE RUN OUT, 28921 MILES VIBRATION F & R ROTORS HAVE EXCESIVE RUN OUT; RESURFACES F & R ROTORS. 29450 NEED REAR BRAKES, 29492 MILES REPLACED REAR BRAKES AND ROTORS. 33101 MILES SHIMMY VIBRATION F & R ROTORS HAVE EXCESSIVE RUN OUT. RESURFACED F & R ROTORS. 36202 MILES VIBRATIONS AGAIN TAKING BACK TO DEALER. MANAGER AGREED THIS IS REALLY BAD! *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10072400May 11, 2004
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM, EQUIPMENT:ELECTRICAL
AFTER HAVING A FUEL PUMP REPLACED FOR SLOW STARTING, OUR 2000 JEEP GRAND CHEROKEE BEGAN SUDDENLY ACCELLERATING FOR NO REASON OR PATTERN (BUT MOSTLY AT STARTUP). WE TOOK THE AUTO TO THE LOCAL JEEP DELERSHIP IN BRIGHAM --- WHERE IT IS NOW. WE TOLD THEM WE WERE CONCERNED ABOUT SAFTEY BECAUSE OF THE NEWS COVERAGE OF A SIMILAR JEEP UNEXPECTADLY ACCELLERATING, JUMPING A CURB AND HITTING 3 PEOPLE IN SLC. IN LOOKING AT THE INTERNET, WE FOUND SEVERAL SIMLAR SAFTEY COMPLAINTS AND THAT JEEP(CHRYSLER/DEMLER) HAS DETERMINED THERE IS NOT ENOUGH OF A PATTERN TO ADDRESS THE ISSUE. I CAN EASILY SEE HOW THIS PROBLEM COULD HAVE SEVERE AND DIRE RESULTS AND SHOULD BE INVESTIGATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072375May 10, 2004
SERVICE BRAKES, HYDRAULIC
STEERING WHEEL SHAKES WHEN YOU APPLY BRAKES, AND AT THE SAME TIME IT MAKE A WEIRD PULSATION. CHRYSLER MADE ME REPLACE A PART AND THE CAR KEEPS HAVING THE SAME PROBLEM OVER AND OVER AND I HAVE TO KEEP PAYING TO HAVE PARTS REPLACED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073340May 7, 2004
SERVICE BRAKES, HYDRAULIC
WHEN APPLYING BRAKES THE VEHICLE'S FRONT END SHIMMIED, THE PEDAL PULSATED AND THE STEERING WHEEL SHOOK. *MR THE VEHICLE WAS TAKEN TO SEVERAL DIFFERENT DEALSER BUT NONE WERE ABLE TO PERMANENTLY REPAIR THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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