Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10991081May 22, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
180 AMP ALTERNATOR EXPERIENCED CATASTROPHIC FAILURE CAUSING TOTAL LOSS OF ALL POWER, BATTERY FAILURE, PCM FAILURE AND SMOKING AND BURNING SMELL FROM ENGINE COMPARTMENT. EXPERIENCED LOUD WHINNING FROM ALTERNATOR WHILE DRIVING IMMEDIATELY PRIOR TO FAILURE. ULTIMATE FAILURE OCCURED AS CAR PULLED INTO PARKING SPOT. THIS IS THE SAME ISSUE EXPERIENCED BY 160 AMP ALTERNATOR UNDER RECALL. IT IS EXTREMELY DANGEROUS AND CHRYSLER/JEEP SHOULD BE REQUIRED TO FIX THESE ISSUES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10985965May 16, 2017
ELECTRICAL SYSTEM
ALTERNATOR FAILED WITH NO WARNING LIGHTS. HEAVY SMOKE POURED FROM ENGINE BAY. FAULTY ALTERNATOR CAUSED PCM FAILURE. VEHICLE WAS IN MOTION WITH NO ISSUE. STOPPED FOR GAS. UPON RESTART, VEHICLE HAD HARD START AND THEN BEGAN SMOKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985694May 15, 2017
STEERING, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
POWER STEERING FLUID LEAKING; ACCORDING TO DEALER, POWER STEERING FLUID IS HIGHLY FLAMMABLE AND MAY CAUSE A FIRE FORCING ME TO PAY THE $1,600 FOR A NEW STEERING RACK. 2012 JEEP GRAND CHEROKEE, 26K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983883May 7, 2017
UNKNOWN OR OTHER
I WENT TO PUSH THE BRAKE PEDAL AND PEDAL IS STIFF AND WILL NOT PUSH DOWN. JEEP DOESN'T WANT TO STOP. ALMOST CRASHED INTO CAR IN FRONT OF ME. I HAVE HAD NO BRAKE WORK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983074May 2, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, VISIBILITY/WIPER
I TOOK MY CAR FOR THREE RECALLS ONE OF THEM WAS THE BRAKE BOOSTER. THEY CALLED ME THE OTHER DAY TO PICK IT UP. I WENT AND THEY TOLD ME EVERYTHING IS FIXED. THE PROBLEM WASN'T FIXED. I ALMOST CRASHED 4 TIMES AND I HAD TO CALL A TOW TRUCK. I CALLED THE DEALER AND THEY SAID IF I WANT THEM TO LOOK AT THE CAR AND FIND THE PROBLEM THEY WOULD CHARGE ME. I TOLD HIM IT'S THE BRAKE BOOSTER AND SHOWED HIM A VIDEO TO PROVE IT. HE DECLINED TO HELP ME...UPDATED 06/06/17 *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983142May 2, 2017
FUEL/PROPULSION SYSTEM
SUV WOULD NOT START, TOWED TO A LOCAL MECHANIC, REPLACED AIR METERING VALVE, STILL DID NOT START. WAS INFORMED BY MY MECHANIC THERE IS A RECALL ON THE SENSOR IN THE FUEL TANK BUT I WAS NOT TOLD BY CHRYSLER ANYTHING ABOUT THIS PROBLEM WHEN THE TRUCK WAS IN THE SHOP FOUR OTHER TIMES FOR TWO OTHER RECALLS. TRUCK MUST BE TOWED TO CHRYSLER SO THEY CAN LOOK AT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981653May 1, 2017
UNKNOWN OR OTHER
BACK LATCH MESSED UP WOULD SHUT COSTED ME 400$.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981733May 1, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE CHECK ENGINE INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980424April 25, 2017
STEERING
FRONT RACK AND PINION STEERING BOOT LEAKING. CAR BOUGHT NEW AND HAS 59,000 MILES. ON LINE REPORTS MANY OTHER VEHICLES WITH SAME PROBLEM. SAFETY ISSUE FOUND ON YEARLY INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979455April 20, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED AND WHITE SMOKE APPEARED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE ALTERNATOR BEING AN 180 AMP. THE CONTACT WAS ALSO INFORMED THAT FCA WOULD NOT EXPAND THE RECALL ON THE VEHICLE UNTIL FORCED BY NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10979243April 19, 2017
FUEL/PROPULSION SYSTEM
ON REGULAR OCCASION VEHICLE WILL FAIL TO START, OCCASIONALLY VEHICLE WILL STALL WHILE DRIVING CAUSING LOSE OF POWER STEERING AND BRAKE ASSIST RENDERING VEHICLE HARD TO CONTROL. FUEL PUMP RELAY RECALL HAS BEEN COMPLETED AND WCM HAS BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979253April 19, 2017
FUEL/PROPULSION SYSTEM
WHILE JEEP IS IN DRIVE MOTION, THE ENGINE GOES OFF, CAUSING THE POWER STEERING TO BECOME VERY HARD TO HANDLE AND STALLING. PROBLEM HAS ESCALATED. CONTACTED JEEP AND THEY MADE ME AN APPOINTMENT AT MY EXPENSE. THIS IS VERY SCARY WHEN IT HAPPENS AND YOU HAVE NO WARNING. IT HAS HAPPENED ON THE INTERSTATE AS WELL AS COUNTY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979296April 19, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR AND NOTICED WHITE SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE MANUFACTURED DATE AND THE AMP OF THE ALTERNATOR. THE APPROXIMATE FAILURE MILEAGE WAS 54,900. UPDATED 06/13/17*LJ CONSUMER STATED INDEPENDENT MECHANIC REMOVED & REPLACED ALTERNATOR W/ NEW FACTORY ALTERNATOR AND STATED THAT AFTER REMOVED THE OLD, HE DID IN FACT SMELL A BURNT SMELL ON THE ALTERNATOR. UPDATED 9/27/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10979122April 18, 2017
SERVICE BRAKES
4/13/2015 COMPLETED RECALL TO REPLACE BRAKE BOOSTER. 4/11/2017 AUTO PULLED OUT INFRONT OF ME. I WAS GOING 45 MPH, HIT BRAKES HARD NO ABS LITTLE BRAKING ABILITY. I AVOID COLLISION BY GOING INTO ONCOMING TRAFFIC. I SLOWLY PULLED OFF TO THE SHOULDER AND BRAKE LIGHT THEN CAME ON. TOWED TO DEALER WHO AGAIN REPLACE A FAILED BRAKE BOOSTER.I HAVE DOCUMENT IF NEEDED. BUT I WILL NEED TO FAX THEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979174April 18, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
I HAD THE CAR FOR 3 YEARS AND DIDN'T HAVE ANY ISSUES. LAST SATURDAY EVENING 4/14/17 WE HAD JUST GOTTEN HOME FROM RUNNING TO THE STORE AND BLACK SMOKE STARTED TO COME UP FROM THE FRONT RIGHT SIDE OF THE HOOD. I BACKED THE CAR OUT OF THE GARAGE AND WENT AROUND THE CAR TO SEE WHAT THE ISSUE WAS. SAW SPARKS, GRABBED MY SON FROM THE BACK RAN AND CALLED 911. WITH IN 5 MIN THE FRONT OF THE JEEP WAS ON FIRE. TOOK 30 MIN TO PUT OUT AND THE CAR IS TOTALLED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10971853April 11, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THIS VEHICLE WILL STALL WHILE YOU ARE IN DRIVE AND DRIVING. THERE IS NO INDICATION THAT THE CAR HAS STALLED. LIGHTS AND RADIO ARE ONE. WHEN YOU GO TO BREAK, THE CAR WILL NOT STOP. THE FOLLOWING DO NOT WORK, BREAKS, EMERGENCY BREAK, POWER STEERING AND THROWING THE CAR IN PARK. YOU HAVE TO COAST UNTIL YOU STOP AND HOPE YOU DO NOT HIT ANYTHING. ONCE YOU STOP, THE CAR WILL RESTART. THIS IS A KNOW ISSUES WITH THIS VEHICLE. IT HAS BEEN IN OVER 3 TIMES TO GET FIX. IT DOES HAVE A RECALL BUT THAT HAS NOT FIXED THE PROBLEM. IT IS CURRENTLY A DEADLY WEAPON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971642April 10, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE MADE AN UNUSUAL NOISE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED SMOKE COMING FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED. THE CONTACT WAS INFORMED OF A RECALL; HOWEVER, THE DEALER STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS A RECALL. THE FAILURE WAS NOT REPAIRED. THE RECALL DETAILS WERE UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10970450April 4, 2017
UNKNOWN OR OTHER
THE CHROME TAPE IN THE CUPHOLDERS COMES UP AND CUTS LIKE A RAZOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967384March 20, 2017
UNKNOWN OR OTHER
VEHICLE STALLED TWICE WHILE DRIVING. ONCE WHILE TURNING LEFT ON A CITY STREET AND ONCE WHILE BREAKING HARD TO STOP AT A STOP LIGHT. DEALERSHIP CANNOT FIND A CAUSE AND CANNOT DUPLICATE THE PROBLEM WHILE IN THEIR POSSESSION. JEEP CUSTOMER SERVICE SAYS IT IS A KNOWN ISSUE WITH NO KNOWN CAUSE. ALL RECALLS ARE UP TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967075March 19, 2017
ELECTRICAL SYSTEM
WHILE DRIVING TO WORK ONE DAY, I NOTICED A HUMMING NOISE COMING FROM THE FRONT OF THE VEHICLE, SHORTLY BEFORE ARRIVING AT WORK THE BATTERY LIGHT CAME ON SO I DROPPED OFF THE CAR AT A LOCAL MECHANIC TO HAVE IT LOOKED AT. THEY CALLED ME BACK TO SAY THE ALTERNATOR HAD WENT OUT AND WOULD NEED REPLACED. AFTER REPLACING THE ALTERNATOR, MY JEEP WASN'T STARTING, SO THEY HAD TO REPLACE THE BATTERY AND EXPLAINED THE ALTERNATOR HAD FRIED AND TOOK THE BATTERY OUT WITH IT. ONCE THE BATTERY WAS REPLACED, THE JEEP STILL WOULDN'T START AND COULDN'T LOCATE THE KEYS (ALTHOUGH IT WAS PHYSICALLY IN THE IGNITION), THEY SAID MY JEEP WOULD NEED TO BE TOWED TO A JEEP DEALERSHIP TO GET THE POWERTRAIN CONTROL MODULE REPLACED BECAUSE THEY COULDN'T PROGRAM THE REPLACEMENT MODULE. AFTER GETTING IT TOWED AND HAVING THE POWERTRAIN CONTROL MODULE REPLACED IT IS RUNNING FINE AGAIN. IN SUMMARY, THE ALTERNATOR WENT OUT AND SHORTED BOTH THE BATTERY AND THE POWERTRAIN CONTROL MODULE IN THE PROCESS. IN TOTAL NEARLY $1600 WORTH OF PARTS AND LABOR. A RECALL EXISTS FOR SEVERAL OTHER JEEP MODELS DUE TO THIS SAME ISSUE, HOWEVER MY VEHICLE'S VIN ISN'T LISTED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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