Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10239511August 24, 2008
VISIBILITY
AIR CONDITIONING BLOWER WOULD QUIT WORKING. FOUND A JEEP FORUM ON LINE. DETERMINED THE PROBLEM WAS THE BLOWER MOTOR RESISTOR WIRING CONNECTIONS OVERHEATING. THIS IS A VERY COMMON PROBLEM WITH THESE GRAND CHEROKEES. SEEMS LIKE JEEP SHOULD HAVE DONE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238971August 20, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2002 JEEP GRAND CHEROKEE LIMITED (V8) WENT OUT TO CAR THIS MORNING AND DRIVER SIDE WINDOWS WAS HALF DOWN IN DOOR - TRIED TO ROLL IT UP - NOTHING. WINDOW THEN FELL INTO DOOR FRAME COMPLETELY - REGULATOR PROBLEM WITH PLASTIC PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238537August 17, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER HAVING A VISIBILITY PROBLEM WITH THE HEATER/AIRCONDITIONG IN CAR HEATING/AIRCONDITIONING NOT CLEARING WINDSHIELD. *TR __________________
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238378August 15, 2008
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE 4WD. THE VEHICLE HAS GOODYEAR WRANGLER TIRES, SIZE P235/70R16. THE CONTACT STATED THAT THE INDEPENDENT OWNER WHO SOLD THE VEHICLE TO THE CONTACT HAD BRAND NEW TIRES PLACED ON THE VEHICLE. AT APPROXIMATELY 38,000 MILES, THE GOODYEAR TIRES BEGAN TO EXPERIENCE TREAD SEPARATION. SHE NOTICED THAT THE VEHICLE WAS NOT DRIVING PROPERLY AT SPEEDS 50 MPH AND LESS. THE TIRES WERE ALSO SEPARATING FROM THE HUBCAPS OR RIMS AND THEN FLATTENED. THE TIRE WAS REPAIRED. LATER, THE SECOND TIRE FLATTENED. THE TIRE WAS REPLACED WITH THE SPARE TIRE THAT CAME WITH THE VEHICLE. THREE MONTHS LATER, SHE AWAKENED TO FIND THAT THE TIRE WAS ENTIRELY FLAT. SHE PLACED AIR IN THE TIRE, BUT IT REMAINED SOFT. THE FAILURE MILEAGE WAS 38,000 AND CURRENT MILEAGE WAS 45,000. UPDATED 09/10/08 *BF UPDATED 09/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237448August 8, 2008
SERVICE BRAKES, HYDRAULIC
FRONT BRAKE ROTORS WARE CONSTANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237351August 7, 2008
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2002 JEEP GRAND CHEROKEE. IT HAS 85,000 MILES. IT BEGAN LOSING COOLANT. THE MECHANIC DETERMINED IT WAS A HEAD GASKET. AFTER TAKING THE ENGINE APART, IT WAS DISCOVERED THAT A CASTING DEFECT IN THE INTAKE MANIFOLD CAUSED THE PROBLEM. THERE WAS A WATER JACKET COVERED BY CASTING MATERIAL AT MANUFACTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236572July 31, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, PART OF THE RADIATOR FAN FELL OFF OF THE VEHICLE. ON ANOTHER OCCASION THE REMAINDER OF THE FAN FELL OFF OF THE VEHICLE. BOTH FAILURES OCCURRED APPROXIMATELY ONE WEEK AGO WITHOUT WARNING. THERE WAS A VERY LOUD POPPING SOUND AND SHE OBSERVED THAT A PIECE OF THE PLASTIC FAN WAS ON THE GROUND. THE DEALER ALSO CONFIRMED THAT THE VIN IS A PART OF A RECALL. THE CURRENT AND FAILURE MILEAGES WERE 95,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236392July 30, 2008
VISIBILITY
BLEND DOOR FAILURE ON '02 GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235864July 26, 2008
SERVICE BRAKES, HYDRAULIC
DISC BRAKES TENDS TO LOCK UP EVER SINCE WE BOUGHT THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235647July 24, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING: COOLING SYSTEM:FAN) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIR. SHE WAS INFORMED THAT HER VIN WAS NOT INCLUDED IN THE RECALL AND PAID $315 FOR THE REPAIR. THE FAILURE MILEAGE WAS 100,677. UPDATED 09/15/08 *BF THE GEARBOX HAD SEIZED. UPDATED 09/18/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235376July 22, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
RADIATOR COOLING FAN BLADES BROKE INTO SEVERAL PIECES WHILE I WAS DRIVING. NOT EASILY DETERMINED IF THE RADIATOR WAS DAMAGED. FAN IS INOPERABLE WHICH CAUSES THE ENGINE TO OVERHEAT UNLESS VEHICLE IS KEPT IN MOTION. HAVE NOT DONE A REPLACEMENT YET. CHRYSLER IS REFUSING TO EVEN CONSIDER COVERING THE REPAIR UNLESS I PAY TO HAVE THEIR TECH DIAGNOSE THE PROBLEM. CHRYSLER WILL NOT COMMIT TO PAY FOR ANY PERCENTAGE OF THE REPAIR UNTIL AFTER I PAY TO HAVE A TECH DIAGNOSE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235381July 22, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
DRIVING ALONG AND LOW COOLANT LIGHT WENT ON, THEN PULLED OVER AND REVEALED NO COOLANT WHATSOEVER. REPLACED THE COOLANT EVERY FEW DAYS THEN FINALLY AFTER A COUPLE WEEKS TOOK IT TO THE RADIATOR SHOP AND HAD TO HAVE THE RADIATOR REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235382July 22, 2008
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START. HAD IT TOWED TO A REPAIR SHOP AND THE STARTER WAS OUT. NEEDED TO REPLACE THE STARTER. THERE ARE WAY TOO MANY REPAIRS ON THIS VEHICLE WITH ONLY 57,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233391July 7, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEAT ON THE PASSENGER SIDE OF THE JEEP IS BLOWING COLD AIR IN WINTER, EVEN WHEN IT IS SET TO MAXIMUM HEAT. THE DEALER TOLD ME THAT THERE IS A SERVICE BULLETIN ON THE BLEND DOOR AND THEY WANT OVER $700 DOLLARS TO FIX IT. MY QUESTION IS IF THEY KNOW THERE IS A PROBLEM WITH IT FROM DESIGN HOW COME THEY DON'T FIX IT FOR FREE AND WHY SHOULD I PAY FOR IT WHEN THEY KNEW THEY SOLD ME A BAD DESIGN. ALSO NOW THE AC IS BLOWING HOT AIR AND THEY ARE TELLING ME IT IS THE SAME PROBLEM WITH THE BLEND DOORS. THIS IS A SAFETY ISSUE SINCE IN THE WINTER I CAN NOT DEFROST THE FRONT WINDSHIELD AND HAVE TO PULL OVER TO CLEAN THE ICE AND FOG BUILD UP FROM INSIDE THE WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232869June 27, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2002 JEEP GRAND CHEROKEE RECALL FOR ELECTRIC RADIATOR FAN. CONSUMER STATES THAT HE HAD THESE PARTS REPLACED BEFORE THE RECALL WAS RECEIVED. HE ALSO STATES THEY HAVE BEEN REPLACED AGAIN AND THE MANUFACTURER STATED THE REPAIR ORDER THE CONSUMER SUBMITTED DID NOT SHOW THE REPLACEMENT OF THE PARTS INVOLVED IN THE RECALL. *KB THE CONSUMER STATED THE ENGINE OVERHEATED AND THE REPAIRS WERE NECESSARY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232204June 24, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLING FAN MOTOR BAD IN 2002 JEEP GRAND CHER. ALSO COOLING FAN BLADES ARE CRACKED. CALLED ABOUT A RECALL, BUT THEY SAID JEEP DID NOT FALL WITHIN THE CORRECT VIN # RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232004June 23, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE VIBRATED FOR SEVERAL SECONDS AFTER IT HAD BEEN SHUT OFF. WHEN THE VEHICLE WAS RESTARTED, HE HEARD A LOUD EXPLOSION. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED THAT THE FAN WAS DESTROYED. PIECES OF THE FAN WERE LODGED INTO THE RADIATOR. AAA TOWED THE VEHICLE TO HIS RESIDENCE. ON JUNE 23, 2008, THE MANUFACTURER STATED THAT THEY WOULD REPAIR THE FAN, BUT THE CONTACT WOULD HAVE TO PAY FOR THE RADIATOR REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232044June 23, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HVAC UNIT IN MY JEEP WJ, 2002, BROKE. DETERMINED TO BE BLEND DOOR AND RECIRCULATION DOOR MALFUNCTION. COMMON PROBLEM WITH VERY EXPENSIVE REPAIR!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231249June 17, 2008
ENGINE AND ENGINE COOLING
FAILURE OF HEATER TO DELIVER WARMED AIR TO THE PASSENGER SIDE (THIS MODEL HAS A DUAL HEAT CONTROL). IN INVESTIGATING THIS PROBLEM, IT BECAME CLEAR THAT THIS IS A VERY FREQUENT ISSUE WITH THIS MODEL, OFTEN OCCURRING AT 50-70000 MILES,FILLING MANY CHAT ROOM THREADS, AND EVEN LEADING TO AN INDEPENDENTLY MANUFACTURED FIX. (THE "HEATER TREATER"--EASILY FOUND BY GOOGLE OR EBAY). THE PROBLEM APPARENTLY IS DUE TO CHEAP PLASTIC BLEND DOOR MECHANISMS WHICH OFTEN BREAK AND REQUIRE TOTAL DASHBOARD REMOVAL TO FIX (~$1100-1500). IF YOU WANT TO SEE JUST ONE THREAD TO JUDGE THE FREQUENCY OF THIS PROBLEM,GO TO: WWW.TOPIX.COM/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68/P8. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228866May 25, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
REPEATED CLIMATE CONTROL BLEND DOOR FAILURE ON 2002 JEEP GRAND CHEROKEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee