Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11711650January 17, 2026
AIR BAGS, SEAT BELTS
After a rear end hit by another car the red alert/caution light for the airbag system on the front electric dashboard was lit up. The system did not engage after being hit and after taking the car into for repair replacement parts are not available over 5 months later for the same year and model by any original source in the US as of today. Accident occurred in August 2025. Repair shop did identify the 2 failing parts, both related to parts associated with the driver side seatbelt and where it connects to the seatbelt buckle at the side of the seat. Insurance company of the person who hit us forced us to pickup the car from the repair shop despite airbag system not fixed and as of to date 01/17/2026 has not been able to repair or correct the faulty system. They have also as of to date shown willingness to total the car but instead forcing us either to drive a car with a faulty safety device or park it in our drive way and get a new car for personal use. They have also repair shop designated by the insured company inspected the safety system, identified the problem, notified the insurance company and also informed the insurance company the 2 replaced parts or not available in the US. No warning lights prior to accident regarding this airbag safety system and warranty light is currently present 01/17/2026 Obviously this is a vital part(s) of the airbag safety system and if not corrected or fixed puts any driver at a elevated risk in case of an accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11711447January 16, 2026
FUEL/PROPULSION SYSTEM, STEERING, ENGINE
Check engine light came on and when we had it tested with the OBD‑II scanner it came back with a Fuel system wiring harness corrosion Emission control module software updates Transmission shift issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710636January 13, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the vehicle suddenly stalled. After the failure had occurred, the check engine warning light was illuminated. The vehicle was later towed to a local dealer, who diagnosed that the crankshaft position sensor tone wheel had delaminated and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 20V475000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 117,538.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709886January 9, 2026
AIR BAGS, POWER TRAIN
Jeep constantly leaks oil and overheats even after replacing the water pump, radiator and thermostat. The airbag light comes on randomly and also Navigation system no longer works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708263January 2, 2026
SEAT BELTS, SEATS
front driver and passenger seat belts do not retract, front passenger headrest clips failed and will not snap back in place
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707593December 29, 2025
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by the mechanic, I had faulty wiring in the wiring harness which they cannot replace because the part is no longer made. My jeep is only a 2015. I went off the road because there was poor weather - it was snowing out and my vehicle would not respond to any gear resulting in my turning the vehicle off. My jeep was towed to the dealership for diagnosis. I have not picked up my jeep yet due to the dealership schedule but have attached the communication with them concerning the problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707625December 29, 2025
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly shifted to neutral(N) and stalled in the middle of the road. The contact stated that he depressed the brake pedal, shifted the vehicle to park(P) and turned off the vehicle. The contact stated that the vehicle was restart the vehicle after 10-15 seconds. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The contact stated that the vehicle was previously repaired under an unknown transmission recall, which the contact related to the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703817December 8, 2025
SEATS
The active head restraint deployed September 30, 2025 overnight while my Jeep was parked on my driveway. The restraint has not been repaired and is available for inspection. If this head restraint would have deployed while driving with my wife I believe it would have injured her. I believe there is a defective part in the head restraint. I brought it to the dealer where I purchased the Jeep. I was told there was and extended warranty but it ended Sept. 25, 2024 so my active head restraint is not covered. I was never notified by FCA or the dealer about this extended warranty. There was no warning that addressed this issue. I spoke with numerous Customer Service Specialists about my situation and they said I would have to purchase a replacement head restraint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702959December 4, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact smelled radiator fumes on the interior of the vehicle. In addition, the contact stated that the coolant reservoir was repeatedly refilled; however, there were no signs of a leak. The contact later became aware that radiator fluid was leaking on the ground underneath the vehicle. The contact performed an inspection of the vehicle and noticed a thick, black sticky substance underneath the EGR valve. The vehicle was towed to the dealer, and the dealer became aware of burn marks on the left side of the engine. In addition, the contact was informed that coolant was leaking from several spots. The dealer declined to continue diagnosing the vehicle. The contact was advised to retrieve the vehicle. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact stated that the EGR valve and the engine oil cooler were replaced under unknown recalls in 2021. The contact stated that the recall parts only lasted for three and a half years, and the original parts lasted seven years. The contact was informed that the vehicle was out of warranty. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702345December 1, 2025
EQUIPMENT, ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed with the heater engaged, there was an abnormal burning odor coming from the vehicle. The “Vehicle Temperature” and check engine warning lights were illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The contact stated that the VIN was not included in NHTSA Campaign Number: 15V461000 (Equipment). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700301November 19, 2025
POWER TRAIN, ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service electronic system warning light illuminated. In addition, the contact stated that the vehicle drove abnormally rough. The vehicle was driven to the destination. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The contact stated that after several attempts, the vehicle started. The vehicle was driven to the residence. The contact stated that an independent mechanic inspected the vehicle, and the vehicle was diagnosed with a failed tone wheel and that the tone wheel had delaminated. The contact stated that the vehicle was inoperable, and the engine had seized due to a failure. The dealer informed the contact that the crankshaft software update was performed in 2022. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700394November 19, 2025
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the Service Shifter warning light illuminated when the gear shifter was shifted to park(P). The failure had become more persistent. The vehicle was taken to the dealer, who diagnosed that the shifter had failed and the shifter, module, knob, gear shifter, and transmission needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V240000 (Power Train); however, the VIN was not included. The vehicle had not been repaired but was scheduled for a repair. The manufacturer was not informed of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699702November 16, 2025
ENGINE
Needs rocker arms, valve lifters and camshafts replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697658November 5, 2025
POWER TRAIN
Hard shifting car jumps when put in gear I think it’s a known issue with this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697464November 4, 2025
SEATS
While i was driving my both of my headrests popped open out of nowhere and i freaked out and pulled to the side of the road. Not sure how this happened but i didn't get in any accident thankfully. Not sure what caused it i didn't hit any bumps in the road or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693541October 15, 2025
AIR BAGS
I was driving my car going 30-35mph when all of a sudden my driver's side headrest popped me in the back of my head as if the airbag in the headrest was deployed. I was not involved in any collision for this to occur nor was there a bump in the road that would have caused it. It startled me thinking someone was in the back of my car and hit me, but that was not the case. There were no warning signs or lights telling me to get any of my components inspected. I took it to the Mopar Service Department for inspection, and they said it's a known issue for Jeeps, but there is no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693678October 15, 2025
SEATS
The adaptive headrest popped open without warning or accident. Wife was just trying to adjust headrest. Now can not pop back into place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690052September 27, 2025
ENGINE, UNKNOWN OR OTHER
My engine oil is mixing into my coolant jug and radiator replaced the oil cooler housing and the issue still continues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689446September 24, 2025
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact’s mother owns a 2015 Jeep Grand Cherokee. The contact stated that while his mother was driving at an undisclosed speed, the driver’s side head restraint exploded. The driver had not sustained any injuries. The vehicle was taken to a dealer where it was determined that the head restraint needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689504September 24, 2025
SEATS
Driver side headrest deployed while driving almost causing an accident. Passenger headrest deployed 3-weeks later while parked with engine off. Both incidents left a metal pin behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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