Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11531227July 9, 2023
ELECTRICAL SYSTEM
Alternator started smoking almost cought on fire and PCM probably bad too due to alternator going out, me and wife got scared when we saw smoke coming out of underneath hood. Battery light turned on a few minutes before smoke started, but car didn't shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529093June 27, 2023
UNKNOWN OR OTHER
My alternator caught fire. Car won’t start.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11528896June 26, 2023
ELECTRICAL SYSTEM
The vehicle has had recall 14V530000 performed at a local Jeep dealer in Mishawaka, IN. Vehicle still occasionally shuts off WHILE DRIVING. Called Jeep and they offered no relief. I cannot believe a they dont care about the effectiveness of recall for a known defect likely to cause a crash. AGAIN recall WAS PERFORMED ON THIS VEHICLE (after waiting 6 months for part!) and vehicle still turns off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525601June 6, 2023
AIR BAGS
me and my girlfriend where driving when out of no where the air bags deploed causing us to crash. there was no warning lights on the car. no one has had a chance to look into this other then me and the research that i have done i did find that there is an open investigation for the airbigs and this jeep was listed as one of the possible affected cars im not sure what i shoud do next that is why im reaching out to you guys
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11523882May 25, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while his wife was driving approximately 30 MPH she observed that the check battery light had illuminated. The contact stated that his wife had smelled a burning smell and returned to the residence. The contact stated that he started the vehicle and was checking the battery using a volt meter and he noted that it was only showing 12.1 volts. The contact turned the vehicle off and was returning tools to his workshop when he noted a burning smell. The contact opened the hood and observed a stream of white smoke emitted from the alternator and suddenly the alternator had burst into flames. The contact stated that he extinguished the flame using a garden hose and disconnected the battery terminals due to a clicking sound he heard coming from the alternator. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact had removed the alternator and wanted it to be examined. The contact had researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 197,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11522376May 16, 2023
ELECTRICAL SYSTEM
My 2011 Jeep Grand Cherokee has had an issue with the Total Integrated Power Module since the year I bought the vehicle new from an authorized Jeep dealer. I have since taken it to Rentschler Chrysler Jeep of Slatington PA multiple time and had the vehicle misdiagnosed (even though I told the service manager that I thought it was the TIPM). The finally did a re-wiring of the TIPM as per the recall that was eventually initiated. Since then I have taken my car back multiple times as the issue is not resolved. My vehicle shuts off when driving multiple times a year. This has happened at inopportune times such as braking, going down hills, going through intersections and turning. The re-wiring of the Total Integrated Power Module has not fixed my vehicle and I told the service manager this. The most recent visit to the dealer resulted in me paying for a crank sensor to be replaced. This has not fixed the issue, as my vehicle shut off while driving again. I do not believe the re-wiring of the TIPM has corrected the recall of my vehicle and the service manager said I could buy a new TIPM. I believe this is wrong and I have spent so much time and money on this vehicle. This is putting me and my passengers in a dangerous situation every time I drive my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518257April 21, 2023
FUEL/PROPULSION SYSTEM
Fuel System failure. Decelerating to a stop or turn and vehicle stalls out. Already had the recalls processed which took months of being on a list. PCM then fails. and because of chip shortage in 2022, couldnt get the car repaired. Finally get the part in and mechanic installs it only to find out the fan, because it sat so long failed too. So after 3 fans (this vehicle takes a special fan) we finally got the right one (mechanic) and he installed it. Got car back and we had another stall out after 4 days of having the car returned. Called Chrysler Recall and escalated to a technician. The stall happens when you are actively driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518012April 20, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
This vehicle stops while driving. It happens when it comes to a stop or slow down. Will turn off. In some instances I have lost my power brakes. This has been happening since November of 2022. The dealership has replaced the recall part, the fuel pump relay. Still happens. They thought it could be low transmission fuel. No, still happened. They have driven it over 100 miles and it wouldn’t replicate for them so they say they cannot fix it because there is no check engine light on. This is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517739April 18, 2023
ELECTRICAL SYSTEM
My car went completely haywire. Windshield wipers going crazy while driving and not being able to stop them. Car alarm is going on and off without cause. Door locks going up and down. Couldn’t start it. Take car to a mechanic he can’t find any reason for it to be doing so. Take it to the dealer and it’s showing no codes as to why my car would be suddenly undriveable. Photos do not do it Justice as the exterior looks normal. I have several videos of the incidents should anyone want to get in touch with me to see them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516216April 9, 2023
ENGINE
Engine stalled at highway speed on a highway, safety of family and motorists endangered as vehicle coasted to side of highway, vehicle would not restart, check engine light on. Codes indicated camshaft sensor issue. Inspection revealed by technician that timing components came loose from engine block and interfered with timing chain which in turn snapped causing catastrophic valve train component damage. Engine determined to needing replacement because of irreplaceable camshaft bearings in engine block. All failed components are retained for further inspection. Estimated repair is $5-7k. Warranty expired as mileage is 170000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516076April 8, 2023
ELECTRICAL SYSTEM
Vehicle wiring burned out and is causing truck to not start. Mechanic has had vehicle for 2 months and cannot get the wiring corrected for vehicle to stay started. I can smell the burning through vents while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515731April 6, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. Additionally, the windshield wiper started to function erratically, and the steering wheel became stiff. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced a power module failure; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511739March 14, 2023
ELECTRICAL SYSTEM
SOMETIMES WHEN PUSHING THE START BUTTON THE CAR TRIES TO TURN OVER FOR HALF A SECOND THEN STOPS. ALL GAUGES AND DISPLAY SHOWS THE CAR IS ON. PUSHING THE START BUTTON AGAIN DOES NOTHING. MUST WAIT A MINUTE, PUSH BRAKE IN AND PUSH START BUTTON AGAIN AND IT STARTS. HAPPENS MANY MULTIPLE TIMES BUT CAN NOT NARROW DOWN TO AS WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511322March 11, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
SUV stalls when coming to a stop while making a right turn or while stopping at a light. Power steering and brakes quit working. There are no diagnostic codes thrown for the dealer to check into. This occurs at least three to four times a week. I only commute 4 miles a day. Fortunately everytime this occurs I have been able to come to a stop and no other cars have been near. But if a car was on the street I am turning onto I would have hit their car. The dealer has replaced a few things that could possibly be wrong but the issue does not give diagnostic code to investigate. This is a known issue with Chrysler for this year model and several other years but my Jeep Grand cherokee has no recalls for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502823January 20, 2023
ELECTRICAL SYSTEM
Issues with the TIPM module on my vehicle. It causes electrical issues within the vehicle as well as shutting down when moving or at a light or stop sign. The local dealership says nothing can be done. It is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494237November 19, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Tipm is malfunctioning constantly draining my battery, headlight flickers random check engine codes sporadically… just has been a complete nightmare trying to diagnose
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493767November 16, 2022
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, there was an abnormal hissing noise detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 114,051. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493700November 15, 2022
ENGINE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the blower fan had become defective; as a result, the defroster failed to operate as needed. The contact initially took the vehicle to an independent mechanic who could not diagnose the failure. The contact then took the vehicle to a dealer where she was informed that the relay had burned out causing the TIPM (Totally Integrated Power Module) to fail. The contact was then given an estimate for the repair of the fan, the relay, and the TIPM. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493321November 12, 2022
SUSPENSION
My Jeep's air suspension system (Quadra lift) has failed 4 times within the past year. At the beginning, the only signs there was anything wrong was that it took the vehicle several minutes to raise from the "park" setting and it would sit extremely low when parked for long periods of time. Upon bringing it to a Jeep dealer in October 2021, they informed me the front air suspension lines had a leak and needed to be replaced. A month later, I received an error message that the air suspension system needed immediate repair, at which point we discovered the compressor and relay failed and needed replacement. I was told the car was inoperable in this condition, but they could set the ride height and close the system and it would be driveable. I proceeded to drive the car in this condition for 5 months and ~5,000 miles while we waited for a backordered part to come in. Upon bringing the car into a different dealer after 5 months I was informed it was EXTREMELY dangerous to drive it in this condition (no compressor or relay, static system set at ride height). I was not told why it was dangerous nor why another dealer thought it was okay. The dealer fixed the compressor and relay and within a month the air suspension system started to show similar signs as before where the car was sagging in park and taking a long time to raise, but this time there were absolutely no warning signs or error messages with the car. I brought it in for repair a 4th time and was told the front air shocks and lines had severe leaks, rendering the car inoperable and dangerous to operate in this condition. Considering the frequency in failures and need for repairs coupled with the lack of warnings or error messages I believe this to be a safety risk. There may be many other drivers of Jeeps with the Quadra lift system driving with similar issues and no warnings that could be potentially dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492665November 7, 2022
STEERING, SERVICE BRAKES
Wife was driving car off the highway, around a rightward curving offramp, and she noticed that the steering was handling differently, as if the power steering was off, and the brakes were not responding normally either. She could not stop the car where she intended to and was lucky that there was not cross traffic in the immediate intersection. No lights on the dash were lit up. She turned the car off and on again, and the steering and braking was normal again. We brought it to a trusted independent mechanic and described the issue, and they could not reproduce the issue but looked it up and found multiple reports of this occurring with 2010s Grand Cherokees. They were very concerned about the safety of the car and recommended bringing it to a dealer. One local dealer wanted $1000 to begin diagnosing. The other dealer charged $250 to look around but could not find anything that would explain loss of steering and brakes. We do not feel safe driving the car, as we live in a busy urban setting and any loss of control of the car would likely mean injuring or killing one of our neighbors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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