Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10101251November 18, 2004
SEAT BELTS:FRONT:RETRACTOR
WHILE DRIVING SEAT BELT WOULD NOT RETRACT. CONSUMER WAS VERY CONCERNED ABOUT BEING LOCKED IN THE SEAT BELT. CONSUMER CONTACTED THE MANUFACTURER. HOWEVER, THE PROBLEM STILL EXISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098894November 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS BAD ON VEHICLE. THIS HAS BEEN GOING ON FOR A LONG TIME AND I THOUGHT THAT IT WAS NORMAL VEHICLE MAINTAINENCE. I WAS WATCHING THE NEWS AND FOUND THAT THIS PROBLEM IS A KNOWN FACTORY DEFECT FOR JEEPS FROM 1999-2004. I HAVE HAD THEM TURNED ONCE ALREADY AND IT WAS A TEMPORARY FIX. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098663November 11, 2004
SEAT BELTS:REAR/OTHER
I AM A CHILD PASSENGER SAFETY TECH. WHILE ATTEMPTING TO INSTALL A PEG PEREGO INFANT SEAT AND BASE IN A 2000 JEEP GRAND CHEROKEE I FOUND THE SEAT BELT BUCKLE VERY PRONE TO RELEASE WHEN THE EDGE OF THE INFANT SEAT BASE BUMPED INTO THE RAISED RED RELEASE BUTTON ON THE SEAT BELT BUCKLE. VEHICLE VIN [XXX]. *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098241November 3, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY 2000 JEEP GRAND CHEROKEE WILL RANDOMLY STALL. THE DEALER IS UNABLE FIND A PROBLEM. I WAS ABLE TO PREVENT A CRASH BY MUSCLING THE POWERLESS JEEP TO A CURB. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101136November 2, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SUSPENSION:REAR, LATCHES/LOCKS/LINKAGES, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE VEHICLE'S BRAKES AND ROTORS HAVE HAD TO BE REPAIRED OFTEN. *NM THE CONSUMER WAS TOLD THAT THE ROTORS WERE TOO SMALL FOR THE VEHICLE. THE CONSUMER HEARD A POP NOISE WHEN TAKING OFF OR STOPPING INTERMITTENTLY. THE VEHICLE SHIMMIED AT 60 MPH AND WHEN THE VEHICLE SLOWED DOWN. OIL LEAKED FROM THE FRONT DIFFERENTIAL. THE VEHICLE DOOR LOCK MADE A BAD GRINDING NOISE WHEN THE CONSUMER USED THEY KEY TO ACCESS THE VEHICLE. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098950October 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER COMPLAINED THAT THE ROTORS WORE OUT PREMATURELY. AT 60,000 MILES DEALER REPLACED THE ROTORS. AT 82,000 MILES THE FRONT ROTORS NEED TO BE REPLACED AGAIN. ALSO, ROTORS HAD TO BE TURNED ON SEVERAL OCCASIONS WITHIN THE ABOVE MILEAGES. DEALER WAS AWARE OF THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094046October 19, 2004
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
THE HYDRAULICS DON'T HOLD THE HOOD UP IN THE OPEN POSITION. HOOD CAME DOWN ON THE CONSUMER, BUT THEY WERE ABLE TO CATCH IT BEFORE ANY INJURIES WERE SUSTAINED. DEALERSHIP SERVICED THE HOOD, BUT PROBLEM RECURRED. *AK THE CONSUMER STATED THAT THE HOOD STILL FALLS DOWN. HYDRAULIC ARMS DO NOT HOLD AND THREE IS NO SAFETY ARM SUBSTITUTE. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092414October 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE HAS HAD THE ROTORS AND CALIPERS REPLACED ON THIS VEHICLE. THE VEHICLE HAS 21,000 MILES AND IT WAS DONE UNDER WARRANTY. NOW THE PROBLEM HAS RECCURRED AND THE VEHICLE IS NO LONGER UNDER WARRANTY. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095604October 12, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PROBLEM: BRAKES WHEN I AM TRAVELING APPROXIMATELY 50 MPH, AND I BRAKE, THE CAR VIBRATES. I BELIEVE THAT THERE MUST BE A PROBLEM WITH THE ROTORS. THIS HAS BEEN GOING ON FOR QUITE AWHILE, BUT RECENTLY, I LEARNED THAT THIS IS A PROBLEM WITH MANY JEEPS. ALSO, THE MIRRORS (ON THE SIDES OF THE CAR) FLIP BACK AND FORTH TOO EASILY. I HAD SOMEONE LOOK AT THESE, AND I WAS TOLD THAT THE SPRINGS ARE GONE. THIS SEEMS TO BE SHADILY MADE, AND THERE IS NO GOOD REASON WHY THE MIRRORS SHOULD BE FLIPPING BACK AND FORTH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090397October 1, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
WHILE APPLYING THE BRAKES, THE PEDAL WENT TO THE FLOOR AND THE VEHICLE SHOOK UNCONTROLLABLY. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND THE MECHANIC DETERMINED THAT THE PADS AND ROTORS NEEDED TO BE REPLACED. CONSUMER INFORMED THE DEALER THAT THIS PROBLEM OCCURRED MORE THAN ONCE, AND PROBLEM HAD NOT RESOLVED. *AK PROBLEM STILL EXISTS. *TC THERE WAS AN OIL LEAK FOUND AT THE LEFT REAR AXLE SEAL. UPDATED 02/20/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093381September 30, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DEFECTIVE BRAKES ON JEEP GRAND CHEROKEE. BRAKE ROTORS APPARENTLY WARP FROM HEAT. MY WIFE OWNS A 2000 JEEP GRAND CHEROKEE, AND WE HAVE HAD TO REPLACE THE BRAKES THREE TIMES ALREADY. THERE ARE MANY OWNERS OF GRAND CHEROKEES THAT HAVE HAD SIMILAR PROBLEMS WITH BRAKES. CHRYSLER REFUSES TO ADMIT THERE IS A PROBLEM, AND REFUSES TO ADDRESS THIS PROBLEM EVEN WHEN A VEHICLE IS UNDER WARRANTY. DEALERS ARE BLAMING DRIVERS FOR THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091214September 17, 2004
ELECTRICAL SYSTEM:WIRING
AFTER THE CAR WAS DRIVEN FOR LESS THAN 15 MINUTES FROM WORK TO HOME, WE HEARD A LOUD EXPLOSION LIKE SOUND FROM THE CAR 10-15 MINUTES AFTER THE CAR HAD BEEN PARKED. ENGINE WAS OFF AT THE TIME AND KEY WAS NOT IN THE IGNITION DEVICE AT TIME OF FIRE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10091055September 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
MULTIPLE PROBLEMS WITH FRONT BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090954September 14, 2004
SEATS
THE FRONT DRIVERS SEAT FRAME WAS BROKEN. WE WERE TOLD THAT THE SEAT SHOULD NOT HAVE FAILED BY THE DEALERSHIP. IF WE WOULD HAVE GOTTEN INTO AN ACCIDENT THE DRIVER WOULD HAVE GONE THROUGH THE WINDSHIELD BECAUSE THE THE FRONT SEAT FRAME WAS BROKEN. THIS PART WAS NOT EVEN COVERED BY THE EXTENDED WARRANTY WE PURCHASED FROM THE DEALERSHIP. WE HAD A 100,000 MILE -0- DEDUCTABLE WARRANTY. WE HAD TO PAY FOR THE SAFETY RELATED PARTS THAT THE DEALERSHIP SAID SHOULD NOT HAVE BROKEN IN THE FIRST PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090798September 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKES STARTED TO SHIMMY AND SHAKE WHEN APPLIED AT 16.000MILES. TOOK THE JEEP TO THE DEALER WERE IT WAS PURCHASED AND WAS TOLD THIS WAS A COMMON PROBLEM WITH THIS YEAR OF GRAND CHEROKEE. THEY TURNED THE ROTORS AND NOW AT 30,000 THE PROBLEM IS BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090487September 6, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
JEEP GRAND CHEROKEE FUEL PUMP FAILURE. IT IS DIFFICULT TO START. OFTEN YOU HAVE TO TURN THE KEY ON AND OFF 3-5 TIMES BEFORE YOU ATTEMPT TO CRANK OVER THE ENGINE. THIS WILL BUILD ENOUGH PRESSURE IN THE TANK TO GET IT STARTED. THE OTHER METHOD YOU MUST USE IS TO TURN THE ENGINE OVER FOR 5-10 SECONDS, AND IT WILL NEVER START DOING THIS THE FIRST TIME, BUT THEN WHEN YOU LET OFF THE KEY FOR 5 SECONDS, AND START AGAIN, IT WILL FINALLY CRANK THE ENGINE OVER. THIS GETS OLD, AND IS VERY DIFFICULT TO EXPLAIN WHEN SELLING THE VEHICLE. TO TOP IT OFF, THE FUEL PUMP IS IN THE TANK MAKING IT VERY LABOR INTENSIVE TO FIX. MY ASE CERTIFIED MECHANIC SAYS HE HAS FIXED SEVERAL WITH THIS PROBLEM, AND IT IS A WONDER WHY THIS HAS NEVER BEEN RECALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090309September 2, 2004
VEHICLE SPEED CONTROL
WHEN COMING TO A STOP ENGINE REVVED AND CONSUMER LOST CONTROL OF VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090321September 2, 2004
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, FUEL SYSTEM, GASOLINE
THE CONSUMER REAR ENDED ANOTHER VEHICLE IN A PANIC STOP WHILE DRIVING AT 60 MPH. UPON IMPACT, THE FRONTAL AIR BAGS FAILED TO DEPLOY. THE DEALERSHIP OR THE MANUFACTURER WERE PROVIDING ANY INFORMATION ON WHY THE AIR BAGS FAILED TO DEPLOY. THE FRONT PASSENGER SUSTAINED BRUISES FROM THE SEAT BELT. *AK THE VEHICLE DISPLAYED A HARD START DUE TO IMPROPER FUEL PRESSURE, IT WOULD TAKE A LONG TIME TO CRANK BEFORE CATCHING, AND THE BRAKES PULSATED DUE TO WARPED ROTORS. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10088693August 27, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ENTIRE VEHICLE SHUTTERS VIOLENTLY WHEN THE BRAKES ARE DEPRESSED AT SPEEDS IN EXCESS OF 30MPH. BRAKES HAVE BEEN FIXED(?) SEVERAL TIMES BUT IT ONLY LASTS ~5,000 TO 7,000MILES BEFORE IT STARTS UP AGAIN. IT IS PARTICULARLY DANGEROUS WHEN EXITING THE FREEWAY WHEN THE VEHICLE SHAKES BADLY AND THE STEERING WHEEL JOLTS SIDE TO SIDE. DEALER CONTACTED AND STATE IT WILL BE ~$600 DOLLARS IN PARTS/LABOR. THIS IS A KNOWN PROBLEM WITH THE JEEPS FROM 1999 TO JUNE OF 2002 ACCORDING TO THE DEALER AND I'VE READ TSB'S REFERRING TO THE ISSUE YET THERE IS STILL NO RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089553August 20, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
SAFETY CONCERN REGARDING 2000 JEEP GRAND CHEROKEE BRAKE ROTORS.*MR WHILE BRAKING THE ENTIRE VEHICLE WOULD SHAKE INCLUDING THE STEERING WHEEL AND BRAKE PEDAL. THE CONSUMER CONTACTED THE MANUFACTURER BUT THEY PROVIDED NO ASSISTANCE SINCE THE VEHICLE WAS OUT OF WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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