Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10622334August 14, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO REVERSE ALTHOUGH THE BRAKES WERE ENGAGED. THE CONTACT MENTIONED THAT SHE HAD TO APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621439August 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THEY WERE ONLY RECEIVING ONE BRAKE BOOSTER PER WEEK AND THERE WERE APPROXIMATELY 800 CONSUMERS ON THE WAITING LIST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621232August 10, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
RECALL P14/NHTSA 14V-154 MADE APPOINTMENT WITH MY JEEP DEALER, PREMIER CAPE COD IN HYANNIS, MA (508) 815-5000 MANY MONTHS AGO WHEN I RECEIVED THE RECALL NOTICE IN THE MAIL. I HAVE CALLED THE DEALER EVERY TWO OR THREE WEEKS SINCE ONLY TO BE TOLD THAT IT WILL BE TWO MORE WEEKS. TWO WEEKS NEVER SEEMS TO COME AND I AM CONCERNED ABOUT MY SAFETY DRIVING THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619502August 7, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619223August 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618736August 4, 2014
SERVICE BRAKES
I RECEIVED A BRAKE BOOSTER SAFETY RECALL NOTICE IN JUNE - P14 NHTSA 14V-154. I CALLED THE DEALER TODAY AUGUST 4TH TO SET UP AN APPOINTMENT FOR THE REPAIR ([XXX], TRAVERSE CITY, MI). THE DEALER SERVICE REP INFORMED ME THAT THEY DO NOT HAVE PARTS, ONLY GET MAYBE THREE PARTS A WEEK, AND SAID I COULD BE ON A WAITING LIST WHICH NOW HAS OVER 30 PEOPLE. I SAID AT THAT RATE IT COULD BE MONTHS BEFORE THE SAFETY RECALL IS COMPLETED. HE SAID HE HAD NO INFORMATION ABOUT WHEN THE REPAIR MIGHT HAPPEN AND AGREED THAT THEY (CHRYSLER) WERE NOT BEING VERY RESPONSIVE. I GOT ON A WAITING LIST AND WAS TOLD THEY WOULD CALL ME IF THEY GET ANY PARTS. WHAT IS THE PURPOSE OF A SAFETY RECALL IF THE MANUFACTURER AND DEALER CANNOT PROVIDE ANY SERVICE OR COMMITMENT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618486August 3, 2014
SERVICE BRAKES
IN MAY, 2014 WE RECEIVED A SAFETY RECALL NOTICE. SINCE WE LIVE IN SAN DIEGO CA BUT WERE AT OUR CABIN IN MINNESOTA WE COULDN'T BRING OUR JEEP IN UNTIL JUNE. SO, JUNE 30 WE TOOK OUR JEEP TO MIDWAY CHRYSLER JEEP IN SAN DIEGO. THEY SAID WE NEEDED A BRAKE BOOSTER SHIELD. THEY HAD TO ORDER IT FROM THE MAIN CHRYSLER LOCATION AND IT WOULD TAKE TWO WEEKS. AFTER THREE WEEKS WE CALLED AND THEY SAID THEY HADN'T RECEIVED IT YET. IT HAS NOW BEEN FIVE WEEKS AND WE ARE REALLY CONCERNED. IN FOUR WEEKS WE LEAVE FOR A DRIVING TRIP ACROSS COUNTRY THROUGH THE MOUNTAINS. WHAT CAN YOU DO TO EXPEDITE THIS REPAIR SO THAT WE CAN MAKE OUR TRIP SAFELY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618327August 2, 2014
TIRES
PURCHASED THIS CAR, A 2013 JEEP GRAND CHEROKEE, IN SEPT 2012 BRAND NEW FROM THE DEALER. IT CAME EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES (P265/60/R18). I HAVE ONLY DRIVEN THIS CAR AROUND TOWN AND HAVE NEVER DONE ANY OFF ROAD DRIVING. AT ABOUT 20,000 MILES, I NOTICED THAT THE LEFT FRONT TIRE WAS NEARLY BALD. THE OTHER TIRES WERE WORN AS WELL BUT NOT AS BAD AS THE LEFT FRONT TIRE. I BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP WHERE I PURCHASED THE CAR. AFTER TESTING, THEY DETERMINED THAT THE ALIGNMENT WAS PERFECT AND THE AIR PRESSURE IN THE TIRES WAS PERFECT. THEY HAD NO EXPLANATION AS TO WHY THE LEFT FRONT TIRE IS NEARLY BALD. THEY TOLD ME TO CONTACT MICHELIN TIRES. I CONTACTED MICHELIN AND THEY INSTRUCTED ME TO TAKE THE CAR TO AN OFFICIAL MICHELIN TIRE DISTRIBUTOR AND HAVE THE TIRES INSPECTED. THE INSPECTOR TOLD ME THE TIRES ARE WORN ALL AROUND BUT HE HAD NO EXPLANATION AS TO WHY THE LEFT FRONT TIRE IS NEARLY BALD. HE SAID THE MICHELIN TIRES HAVE A HIGH PERCENTAGE OF SILICON AND THEY ARE SUBJECT TO ROAD HEAT. HE WENT ON TO SAY THAT EVEN IF HE FILLED OUT THE SUBSTANTIAL AMOUNT OF PAPERWORK THAT MICHELIN REQUIRES, IT WAS NOT LIKELY I WOULD GET MUCH IF ANY MONEY FROM MICHELIN. I THEN CHECKED THE NHTSA WEBSITE AND FOUND THAT "SOME" OF THE MICHELIN LATITUDE TOUR TIRES (P265/60/R18) HAD BEEN RECALLED. I AM REGISTERING THIS COMPLAINT BECAUSE I BELIEVE ALL OF THESE TIRES ARE DEFECTIVE AND THE NHTSA NEEDS TO DO A COMPREHENSIVE INVESTIGATION BEFORE PEOPLE GET IN ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618087August 1, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 10609849 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615433July 22, 2014
ENGINE, ELECTRICAL SYSTEM
MY PROBLEM HAS PERSISTED SINCE I PURCHASED THE VEHICLE IN NOVEMBER OF 2012. I HIT THE IGNITION SWITCH AND THE CAR STARTS AND THEN DIES. I TRY TO HIT THE BUTTON AGAIN AND IT JUST CRANKS AND CRANKS AND WON'T START. THE ONLY WAY TO GET IT TO TURN ON IS TO CYCLE ON AND OFF THE IGNITION SWITCH AND TRY IT AGAIN. I BROUGHT IT INTO THE DEALERSHIP AND THEY SAID UNLESS THEY CAN RECREATE THE ISSUE THEY CAN'T IDENTIFY THE PROBLEM, AND ALSO CLAIMED THEY DID RESEARCH AND COULDN'T COME UP WITH ANY SIMILAR COMPLAINTS AND SENT ME HOME. I DID ABOUT FIVE MINUTES WORTH OF ONLINE RESEARCH AND FOUND THE TIPM ISSUE ALONG WITH COUNTLESS COMPLAINS ABOUT IGNITION SWITCH ISSUES. I CALLED THE DEALERSHIP AND REPORTED MY FINDINGS. THEY WERE FAMILIAR WITH THE TIPM ISSUE, BUT SAID THEY CAN'T JUST REPLACE A PART UNLESS IT CAN BE PROVED THAT IS THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614507July 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE. *JS THE CONSUMER WAS INFORMED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE ON RESTRICTION. UPDATED 02/05/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614595July 18, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTICE FOR MY 2013 JEEP GRAND CHEROKEE WHICH THE DEALER WAS AWARE OF ON 5/29/14 IN REFERENCE TO BRAKE ISSUES THAT COULD RESULT IN A COMPLETE BRAKE FAILURE. THE PARTS WERE ORDERED, BUT AS OF 7/18/14 THE DEALER CLAIMS THE REPLACEMENT PARTS HAVE STILL NOT BEEN RECEIVED FROM CHRYSLER AND HAVE NO IDEA AS TO WHEN THE PARTS WILL BE AVAILABLE. I THINK THE LOSS OF BRAKES IS A SERIOUS ISSUE AND AFTER HAVING BEEN REPORTED 6 WEEKS AGO THE ISSUE IS STILL UNRESOLVED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610767July 15, 2014
SERVICE BRAKES, STEERING, FUEL/PROPULSION SYSTEM
I WAS DRIVING HOME FROM A SKI WEEKEND IN UPSTATE NY IN JANUARY AND TRAVELING ON THE INTERSTATE AT APPROXIMATELY 65MPH, THE TEMPERATURE OUTSIDE WAS BELOW FREEZING AND I WENT TO APPLY THE BRAKES TO SLOW DOWN FOR UPCOMING TRAFFIC AND THE PEDAL WAS HARD AND THE BRAKES DID NOT ENGAGE, I PUMPED THE PEDAL AND REMAINED CALM AND HOPED THAT THE POWER WOULD COME BACK TO THE PEDAL AND LUCKILY IT DID AFTER A 3 PUMPS TO THE PEDAL AND TOOK ABOUT 5 SECONDS. WE AVOIDED A NEAR FATAL COLLISION IF IT WASN'T FOR MY QUICK THINKING AND REMAINING CALM. I BROUGHT THE CAR INTO WESTBURY JEEP WHO TOLD ME NOTHING WAS WRONG WITH THE BRAKES AND RETURNED THE CAR TO ME, I THEN CONTINUED TO HAVE THE PROBLEM REOCCUR ON COLD DAYS WHEN THE TEMPERATURE WAS BELOW FREEZING. THE DEALERSHIP DID NOTHING AND NOW A RECALL WAS ISSUED FOR THE EXACT ISSUE I DESCRIBED AND THE DEALERSHIP STILL REFUSES TO REPAIR IT BECAUSE THEY DON'T HAVE THE PART. I WANT THE REPAIR DONE ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609849July 11, 2014
SERVICE BRAKES
RECEIVED RECALL NOTICE CONCERNING BRAKE BOOSTER. TOOK CAR IN AND WAS TOLD THEY COULD NOT REPLACE THE PART AS THERE IS A BACK LOG OF OVER 250 CARS NEEDING REPAIRS AND THERE IS A SHORTAGE OF PARTS. THIS IS NOT ACCEPTABLE. THERE IS A SAFETY RECALL AND OWNERS CANNOT GET IT REPAIRED FOR UP TO 4 MONTHS. ADVISED FAMILY IF I AM INJURED OR KILLED IN ACCIDENT TO SUE JEEP/CHRYSLER!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609145July 9, 2014
SERVICE BRAKES
THE END OF MAY I RECEIVED A NOTIFICATION THAT CHRYSLER HAD A DEFECT ON THERE 2011 THROUGH 2014 JEEPS BRAKE BOOSTER, WHEN I CALLED ONE OF THE DEALERSHIP THEY TOLD ME TO CALL BACK THE NEXT WEEK BECAUSE THEY DID NOT HAVE THE PART. A WEEK LATER I CALLED CHRYSLER AND INFORMED THEM OF MY CONVERSATION, THEY TOOK DOWN MY INFORMATION AND TOLD ME THEY WERE GOING TO ORDER THE PART AND CALL ME WITHIN A WEEK. THIS NEVER HAPPENED I CALLED CHRYSLER AGAIN JULY 2 AND SPOKE TO ANOTHER REPRESENTATIVE AND THEY TOLD ME THEY STILL DID NOT HAVE THE PART AND THAT THEY WILL LET ME KNOW VIA PHONE WHEN THE PART COMES IN. I AM VERY CONCERNED HAVING THIS DEFECT CAN HAVE CONSEQUENCES ON ANY GIVEN DAY. WHAT HAPPENS IF MY CAR IS THE ONE THAT HAS A DEFECT AND I GET INTO AN ACCIDENT? WHAT HAPPENS THAN TO MY FAMILY. THE BRAKES ARE VERY IMPORTANT IN ANY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608958July 8, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). AFTER CONTACTING THE DEALER AND THE MANUFACTURER THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO AVAILABILITY DATE COULD BE GIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608977July 8, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE BOTH DEALER AND MANUFACTURER STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606958June 30, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606975June 30, 2014
SERVICE BRAKES
TL * THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606135June 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC). HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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