Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11012345August 2, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT STATED THAT THE POWER STEERING, POWER LOCKS, BRAKES, AND WINDSHIELD WIPERS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TOWED TO AUTONATION CHRYSLER JEEP ARAPAHOE (LOCATED AT 9980 E ARAPAHOE RD, ENGLEWOOD, CO 80112 (303) 900-0794), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011891August 1, 2017
ELECTRICAL SYSTEM
I STARTED THE JEEP AND WAS HEADED HOME ON THE CITY STREET I HAD ONLY DRIVEN .5 MILES AND IT BEGAN TO MAKE A LOUD WHISTLING SOUND AS I PULLED INTO MY STREET. THEN THE JEEP BEGAN TO SHAKE AND DRIVE VERY ROUGH. I PARKED, TURNED OFF THE CAR AND SMELLED SMOKE WHEN I OPENED THE HOOD THE ALTERNATOR WAS SMOKING, IT SMELLED SO BAD AND TOOK OVER 20 MINUTES TO GET IT TO COOL DOWN AND KEEP IT FROM CATCHING FIRE. I HAVE LOST ALL POWER IN THE JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011924August 1, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT HAD JUST PARKED THE VEHICLE AT HOME WHEN SHE OBSERVED AN ABNORMAL BURNING ODOR WITHOUT WARNING. THE CONTACT OBSERVED SMOKE COMING FROM THE ENGINE. THE CONTACT OPENED THE HOOD AND OBSERVED THAT THE ALTERNATOR WAS SMOKING AND BLACK. THE DEALER (DUTCH MILLER DODGE, 339 MACCORKLE AVE, SW, SOUTH CHARLESTON, WV, 25303) WAS CONTACTED AT 304-343-7700 AND STATED THAT THERE WAS NO RECALL INFORMATION. THE DEALER ALSO STATED THAT THE CONTACT COULD SCHEDULE AN APPOINTMENT AND REFERRED HER TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT DUE TO HER 180 AMP ALTERNATOR, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE RECALL STATES THAT 180 AMPS WERE INCLUDED. THE MANUFACTURER STATED THAT THEY WOULD ESCALATE THE CASE AND HAVE A CASE MANAGER CALL HER BACK. THE MANUFACTURER DID NOT PROVIDE A CASE NUMBER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 106,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11011657July 31, 2017
UNKNOWN OR OTHER
LEATHER DASH IS BUBBLING AND BECOMING DISCONNECTED FROM THE UNDERLYING SURFACE. NO DEALER WILL REPLACE IT IN MY AREA AND CALLING CHRYSLER DIRECTLY DIDN'T ACCOMPLISH ANYTHING EITHER. THE VALUE OF THE TRADE IN HAS BEEN SEVERELY IMPACTED AND ISN'T COVERED UNDER THE EXTENDED WARRANTY AS IT IS CONSIDERED NORMAL WEAR AND TEAR. I'M THE 2ND OWNER AND BOUGHT THE VEHICLE WITH 57K MILES. THE PROBLEM STARTED ABOUT A MONTH AFTER I TOOK OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011786July 31, 2017
ELECTRICAL SYSTEM
SMELLED SMOKE USING A/C, BATTERY LIGHT WENT ON, TOOK TO DEALER, 180 AMP ALTERNATOR BURNED OUT, ALSO CAUSED BURN OUT OF BATTERY. CAR JUST DIED, SHUT DOWN, ON ROAD. DEALER REPLACED BATTERY AND ALTERNATOR. MY ALTERNATOR NOT APPARENTLY PART OF ORIGINAL 160 AMP RECALL SO IT WAS NOT COVERED. $980 REPAIR BILL. CAR HAD 62,000 MI., ALWAYS SERVICE AT DEALER. THERE ARE HUNDREDS OF SIMILAR INCIDENTS ON INTERNET, NO RECALL FOR ALL THESE ALTERNATORS? SEEMS TO BE RATHER DANGEROUS WHEN CAR JUST SHUTS DOWN WHILE DRIVING. MY CASE WAS NOT LIFE THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011843July 31, 2017
ELECTRICAL SYSTEM
AFTER STARTING THE VEHICLE, A LOUD WHINING NOISE CAME FROM WHAT WAS DETERMINED TO BE THE ALTERNATOR. THE ALTERNATOR PROBABLY SHORT CIRCUITED RESULTING IN THE DESTRUCTION OF THE WIRING SYSTEM TO INCLUDE THE VEHICLE COMPUTER SYSTEM. A BURNING ODOR WAS NOTICED FROM THE WIRING SYSTEM UNDER THE HOOD ( ENGINE COMPARTMENT). THE ENTIRE ELECTRICAL SYSTEM FAILED REQUIRING THE VEHICLE TO BE TOWED TO THE NEAREST JEEP DEALER. THIS EPISODE HAPPENED WHILE THE VEHICLE WAS IN MOTION TRAVELING APPROXIMATELY 1 MILE. THE VEHICLE WAS THEN PARKED WITH THE DISTINCT ODOR OF BURNING. THE VEHICLE IS NOW AT THE JEEP DEALERSHIP AWAITING DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010346July 24, 2017
FUEL/PROPULSION SYSTEM
CAR STALLED 2 TIMES, TOWED TO JIM CLICK JEEP IN TUCSON R09. MY FUEL PUMP WAS REPLACED FOR $1284 AT ONLY 81,230 MILES. I BELIEVE THE GO AROUND FIX OF A CABLE VS REPLACING THE COMPUTER CAUSED MY FUEL PUMP TO FAIL PREMATURELY, AND I COULD HAVE BEEN HIT WHEN MY CAR STALLED 2 TIMES IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010095July 22, 2017
ELECTRICAL SYSTEM
DURING MY DRIVE HOME FROM ANOTHER TOWN WHERE I WORK APPROX 30 MINUTES AWAY MY ALTERNATOR SHORTED OUT AND BLEW OUT THE BATTERY. I WAS EXTRA LUCKY AND DID NOT WRECK BUT THEN WHEN MY HUSBAND GOT THERE TO JUMP THE VEHICLE IT STARTED THE JUMPER CABLES COMPLETELY ON FIRE!!! WE WERE ABLE TO GET THE FIRE OUT AND GET IT TO A PARTS STORE. THE ALTERNATOR IS COMPLETELY BROKEN AND WHO KNOWS WHAT ELSE IT BURNED WHILE THE ALTERNATOR WAS BURNING UP. YOU COULD SMELL BURNING WIRES EVEN HOURS AFTER THE INCIDENT. WHEN I CONTACTED ABOUT THE RECALL ISSUE THEY SAID MY JEEP WAS NOT COVERED UNDER THE ALTERNATOR RECALL TAKING EFFECT AUGUST 24, 2017 YET MY ALTERNATOR DID EXACTLY WHAT THE EFFECTED ALTERNATORS ARE DOING THE ONLY DIFFERENCE WAS I WAS ABLE TO NOT WRECK MY VEHICLE. THEN IT ALMOST CAUSED AN EVEN WORSE ISSUE BY STARTING THINGS ON FIRE AND BURNING UP WHO KNOWS WHAT ELSE IN THE VEHICLE. WHY IS MY VEHICLE NOT INCLUDED IN THIS RECALL!!!??? I WAS DRIVING ON A SMALL HIGHWAY. I INCLUDED A PHOTO OF THE JUMPER CABLES AFTER THEY WERE CAUGHT ON FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11006159July 18, 2017
ELECTRICAL SYSTEM
THE VEHICLE SUDDENLY IN A LEFT TURN LANE AT A INTERSECTION HAD THE ALTERNATOR LIGHT COME ON. THE JEEP THEN SUDDENLY DIED AND OMITTED A ODOR OF SOMETHING BURNING. THE JEEP WOULD NOT BUDGE AT THAT POINT AND WAS COMPLIANTLY STUCK WITH NO POWER. I COULDN'T EVEN PUSH THE VEHICLE OUT OF THE INTERSECTION BECAUSE THE WHEELS LOCK UP, ALONG WITH EVERYTHING ELSE. LUCKILY IT DID NOT CATCH ON FIRE, BUT I SMELLED SMOKE. I HAD PEOPLE YELLING AND HONKING AT ME BECAUSE I WAS IN THEIR WAY, THEY EVEN YELLED AT THE POLICE OFFICER THERE TO HELP. THE VEHICLE WAS TAKEN TO A LICENSED CHYRSLER DEALER...FROM THERE IT WAS DIAGNOSIS WITH A SHORTED OUT ALTERNATOR, WHICH ALSO SHORTED OUT THE COMPUTER AND BATTERY. THE EXTENDED WARRANTY COVERED THE ALTERNATOR AND COMPUTER, BUT THE BATTERY WAS NOT COVERED. THAT IS $247 TO PURCHASE THE BATTERY AND THE $100 EXTENDED INSURANCE DEDUCTIBLE. THERE IS A RECALL P60 ON THIS YEAR JEEP GRAND CHEROKEE AND DODGE DURANGO, BUT THAT IS THE 160 AMP ALTERNATOR, OURS HAS THE 180 AMP. THE PROBLEM I EXPERIENCED WAS EXACTLY WHAT THE RECALL WAS ISSUED FOR. I BELIEVE MY VEHICLE AND OTHERS NEED TO BE RECALLED BEFORE THEY SHORT OUT AND CATCH ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005829July 17, 2017
VISIBILITY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE FAILED TO START SEVERAL TIMES WITHOUT WARNING AND THE BATTERY HAD TO BE RECHARGED SEVERAL TIMES. WHILE DRIVEN OVER UN-LEVELED LAND, THE VEHICLE STALLED AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BLACKHAWK MOTORS, 1621 S MARQUETTE RD, PRAIRIE DU CHIEN, WI 53821, (608) 326-8400) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR ASSEMBLY FAILED AND FURTHER REPAIRS MAY BE REQUIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM). IN ADDITION, THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005525July 16, 2017
ELECTRICAL SYSTEM
WHEN I WAS DRIVING ON THE HIGH WAY .MY GRAND CHEROKEE STALLED THEN STOPPED.AFTER A SHORT TIME IT STARTED AGAIN AND I DROVE IT TO THE MOPAR SERVICE CENTRE OF THE DEALER. THE DEALER TOLD ME THAT THE CAR WAS NOT RECALLED FOR DETECTIVE ALTERNATOR. SO THEY WILL REPLACE THE ALTERNATOR AND DRAINED BATTERY AT MY EXPENSE AND ALSO CHARGE FOR THE LABOUR COST. I FIND THIS VERY STRANGE AND UNJUSTIFIED. THE CAR MAYBE WAS NOT RECALLED BUT THE FAULT NOW IS EXACTLY WHAT THE RECALL WAS FOR . SO HOW COME THEY REFUSE TO REPLACE WHAT WAS ORIGINALLY RECALLED. THIS IS AGAINST THE RULES AND REGULATIONS OF NHTSA. PLEASE GUIDE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005455July 15, 2017
UNKNOWN OR OTHER
HEARD A LOUD 'BANG' UNDER THE HOOD WHILE CRUISING @ 72MPH ON A NEW HAMPSHIRE INTER-STATE. IMMEDIATELY LOST CONTROL AND CRASHED INTO A GUARD RAIL, BOUNCED BACK INTO THE HIGHWAY, HIT THE GUARD RAIL AGAIN AND WOUND UP BACKWARD INTO THE GUARD RAIL. SOME WITNESSES STATED THAT THEY SAW FIRE AND SMOKE UNDER THE FRONT OF THE VEHICLE. *BF *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11005050July 13, 2017
ELECTRICAL SYSTEM, ENGINE, SEATS
I HAVE 4 RECURRING PROBLEMS WITH MY JEEP. FIRST, THE DRIVER'S HEATED SEATS PERIODICALLY WILL NOT WORK. SECOND, UPON STARTING MY CAR, IT WILL JUST STALL OR SHUT DOWN. THIS HAPPENS 2 TO 3 TIMES A WEEK. THIRD, THE CHECK ENGINE LIGHT CONTINUOUSLY COMES ON AND OFF (AND WHEN I GET IT CHECKED, I AM TOLD SOMETHING ABOUT THE THERMOSTAT, BUT HAVE HAD NO PROBLEMS WITH IT OVERHEATING). FINALLY, THE CRUISE CONTROL ON/OFF BUTTON WILL NOT WORK SOMETIMES. I HAVE TO PHYSICALLY HIT THE STEERING WHEEL FOR IT TO WORK. I HAVE READ ABOUT TONS OF RECALLS FOR MY YEAR JEEP, BUT MY VIN NUMBER IS NOT INCLUDED. I AM STARTING TO THINK IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004663July 11, 2017
ELECTRICAL SYSTEM
SUDDEN ELECTRICAL SYSTEM FAILURE WHILE DRIVING IN TOWN OVER MY LUNCH HOUR. WARNING LIGHT ILLUMINATED AND WAS ABLE TO DRIVE TO A SAFE PLACE TO STOP BEFORE THE ALTERNATOR STARTED SMOKING. POWDERED EXTINGUISHER DID NOT STOP THE SMOKE SO HAD TO CALL THE FIRE DEPARTMENT. THEIR LIQUID FLAME RETARDANT WAS ABLE TO COOL THE ALTERNATOR AND PREVENT THE FIRE FROM SPREADING. JEEP HAS A CURRENT RECALL FOR THE 160 AMP ALTERNATOR, BUT I HAVE THE 180 AMP ALTERNATOR. I REPORTED THE ISSUE TO JEEP AND THEY WERE ABLE TO CONFIRM THAT THEY HAVEN'T EVEN STARTED AN INVESTIGATION FOR THIS ISSUE. THIS IS THE EXACT SAME FAILURE AS IS DESCRIBED IN THE 160 AMP ALTERNATOR RECALL AND THE ISSUE WAS FIXED THE SAME WAY, BY REPLACING THE ALTERNATOR. PLEASE MAKE JEEP EXPAND THE RECALL BEFORE SOMEONE DIES IN A FIRE OR ACCIDENT DUE TO THIS ISSUE. IF I WAS ON THE HIGHWAY AS I WAS OVER THE HOLIDAY WEEKEND WE WOULD NOT HAVE BEEN ABLE TO STOP IN A SAFE PLACE AS QUICKLY AND DEFINITELY WOULD NOT HAVE HAD A QUICK FIRE RESPONSE!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11004667July 11, 2017
ELECTRICAL SYSTEM, STEERING
AS I WAS DRIVING MY A/C STOPPED BLOWING COLD AIR. BATTERY LIGHT CAME ON THEN ALL THE DASH INDICATORS STARTED BLINKING WRONG INCLUDING MY SEAT BELT INDICATOR, RADIO SHUT OFF, ETC. CAR DROVE AS IF IT HAD LITTLE POWER THEN STEERING JERKED AS IF CAR WAS GOING TO SHUT DOWN. PULLED OVER AND TURNED OFF CAR AND CAR WOULD NOT RESTART. TOOK TO THE MECHANIC WHO CONFIRMED IS THE ALTERNATOR. VEHICLE ONLY HS 60K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004001July 10, 2017
ELECTRICAL SYSTEM
DRIVING DOWN HWY. FOR 10 MINUTES AND BATTERY LIGHT CAME ON, SHORT TIME LATER VEHICLE DIED. BATTERY CABLES ON JUMPER SIDE HOT, STRONG SMELL OF BURNED RUBBER. BATTERY AND ALTERNATOR VERY HOT AND COULD NOT BE TOUCHED. SEEM TO BE DIRECT GROUND ON 180 AMP ALTERNATOR. HAD TO REPLACE BATTERY AND ALTERNATOR JUST TO GET POWER BACK. NOW MORE CHECKS NEEDED ON COMPUTER. SAME AS P60 RECALL, HOWEVER, CHRYSLER TELLS ME THE 180 AMP IS NOT INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004127July 10, 2017
ELECTRICAL SYSTEM
THE ALTERNATOR ON OUR JEEP HAD THE SAME ISSUE AS THE P60 RECALL FOR THIS MODEL YEAR AND ENGINE EQUIPPED WITH THE 160 AMP ALTERNATOR. OUR VEHICLE HAS THE 180 AMP ALTERNATOR AND IS NOT COVERED. MY QUESTION/COMPLAINT IS THAT IF THE CHRYSLER WARRANTY REP TOLD ME THAT SHE IS SEEING THIS ISSUE MORE AND MORE THAN WHY ISN'T THE 180 AMP ALTERNATOR COVERED UNDER THE WARRANTY ALSO. THE CAR WAS RUNNING PERFECTLY FINE AND INSTANTLY STARTED SQUEALING VERY LOUDLY AND WE COULD SMELL THE ELECTRICAL ISSUE WE ARE UNSURE OF A FIRE ISSUE BUT IT LOOKED LIKE THE ALTERNATOR COULD HAVE STARTED SOMETHING ELSE..LUCKILY WE WERE ABLE TO PULL THE VEHICLE OVER AND WHEN I LIFTED THE HOOD THE ALTERNATOR WAS POURING OUT SMOKE AND HAD SOOT AROUND THE COOLING FINS. WE RETURNED TO THE VEHICLE 3 HOURS LATER AND WE COULD STILL SMELL THE BURNT WIRE SMELL. OUR DEALER TRIED TO JUMP START USING A POWER PACK AND IT INSTANTLY DRAINED TWO POWER PACKS THAT CAN JUMP SEAMS FROM A DEAD BATTERY. OUR VEHICLE HAD TO BE TOWED TO THE DEALER. NOW WE ARE WAITING TO FIND OUT WHAT OUR CHARGED WILL BE. AS I SAID EARLIER, THE CHRYSLER WARRANTY REP SAID THAT THIS IS BEING REPORTED MORE AND MORE AND SHE ADVISED ME TO FILE A COMPLAINT HOPING THAT A RECALL WILL BE STARTED DUE TO THE NUMBER OF COMPLAINTS THEY ARE SEEING. IS THERE ANYTHING I CAN DO IN THE MEANTIME WHILE I SPEND 500$ ON A TOW AND A ALTERNATOR? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002818July 3, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF ELECTRICAL POWER INTERMITTENTLY. ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SEMI VALLEY CHRYSLER DODGE JEEP, BUT THE DEALER COULD NOT REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 110,080.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002454June 30, 2017
ELECTRICAL SYSTEM
SUDDEN LOSS OF ALL POWER WHILE DRIVING ON HIGHWAY. SMOKE, POWER BRAKE AND STEERING FAILURE, BATTERY DRAINED. VERY DANGEROUS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002568June 30, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 (NA) JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING AND COMPLETELY LOST POWER. IN ADDITION, THE MALFUNCTION, ELECTRONIC THROTTLE CONTROL, AND ACC INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO JEEP, DODGE, CHRYSLER OF SIMI VALLEY, CALIFORNIA, BUT THE DEALER COULD NOT DUPLICATE OR DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 110,093. ..UPDATED 08/30/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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