Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10284398September 17, 2009
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN ATTEMPTING TO START THE VEHICLE IT EXHIBITED A NO-START CONDITION. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE TECHNICIAN CONCLUDED THAT THE CAUSE OF THE FAILURE WAS THE CRANK SHAFT SENSOR. HE THEN ADDED THAT HIS VIN NUMBER WAS EXCLUDED FROM RECALL # 04V112000 (ELECTRICAL SYSTEM: STARTER ASSEMBLY), SO THE COMPONENT WOULD HAVE TO BE REPLACED UNDER WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284442September 17, 2009
SERVICE BRAKES, HYDRAULIC
THE STEERING WHEEL VIBRATES HORRIBLY AND THE WHOLE VEHICLE PULSATES FORWARD AND BACK WHENEVER YOU TRY TO STOP. WE HAVE REPLACED THE ROTORS/PADS FIVE TIMES SINCE PURCHASING THE JEEP NEW IN 2003. IT STARTED AT 15,054 (AUG "04), THEN 24,038 (CLASS ACTION SUIT), 34,700 (TURNED), 36,000, AND NOW AGAIN AT 46,000(SEPT "09). WELL OVER $1000 INTO REPAIRS AND WE STILL DON'T FEEL THE VEHICLE IS ANY SAFER OR MAKE THE GC ANY MORE PLEASANT TO DRIVE. WE DON'T HAVE MUCH FAITH IN NHSTA DOING ANYTHING ABOUT IT AFTER READING ALL THE OTHER COMPLAINTS BUT THOUGHT WE WOULD ADD TO THE ISSUE. AREN'T RELIABLE BRAKES CONSIDERED SOMETHING OF A SAFETY ISSUE? THERE ARE PAGES AND PAGES OF COMPLAINTS ON THE INTERNET AND CHRYSLER CHOOSES TO DO NOTHING. MAYBE THEY SHOULD HAVE JUST GONE BANKRUPT SINCE THEY CAN'T BUILD A RELIABLE VEHICLE. IT SEEMS TO US A THERE SHOULD BE A RECALL TO REPAIR THE FAULTY BRAKES, ESPECIALLY AFTER A CLASS ACTION SUIT WAS ISSUED IN 2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283586September 10, 2009
VEHICLE SPEED CONTROL, POWER TRAIN
POWER LOSS & SURGING AT SPEED AND WHEN ACCELERATING. AUTOMATIC TRANSMISSION-FIRST OCCURRENCE WAS AT 53,022 MILES, AND REPAIRED AFTER MULTIPLE TRIPS TO DEALERS. DEALER SERVICE TECH'S. DETERMINED THAT TRANSMISSION GOVERNOR PRESSURE AND TRANSDUCER READINGS WERE ERRATIC--TRANS. GOV. PRESSURE AND TRANSDUCER WERE REPLACED UNDER WARRANTY. PRIOR TO THIS, NON-DEALER SHOP REPLACED FUEL FILTER AND PUMP, DUE TO READINGS. CAR HAS RUN FINE SINCE, BUT PROBLEM HAS RE-APPEARED. DUE TO DEALER CLOSURES, WE HAD TO GO TO A NEW DEALER SVC. DEPT., WHICH WAS NOT ABLE TO REPRODUCE THE PROBLEM. CURRENT MILEAGE IS 71,323 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282500September 1, 2009
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT IT REQUIRES INCREASED STEERING EFFORT WHEN TURNING THE STEERING COLUMN, WHICH INCREASES THE RISK OF A CRASH.HE CONTACTED THE MANUFACTURER IN REFERENCE TO RECALL# 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). UPON CONTACT A REPRESENTATIVE ADVISED HIM THAT BECAUSE HIS VIN NUMBER WAS EXCLUDED FROM THE VIN RANGE, THEY WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIRS. AS OF CURRENT DATE THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 72,000. THE CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280810August 18, 2009
STEERING
WHENEVER THE CONTACT MAKES A SLOW LEFT HAND TURN THE VEHICLE MAKES A GROWNING SOUND AND A RUBBING SENSATION CAN BE FELT IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE PROBLEM COULD NOT BE REPRODUCED. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND, CURRENT AND FAILURE MILEAGE IS 52000. BML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280769August 17, 2009
SEATS
THE HEADRESTS IN MY 2004 JEEP GRAND CHEROKEE OVERLAND DO NOT PROVIDE PROTECTION FROM WHIPLASH. AS I SIT IN THE SEAT, THE HEADREST IS AT LEAST 8-12 INCHES FROM MY HEAD. IF I WERE HIT FROM BEHIND, MY NECK WOULD BREAK BEFORE MY HEAD WOULD COME INTO CONTACT WITH THE HEAD REST. THIS IS CONTRARY TO THE 2005 AND NEWER JEEPS IN WHICH THE HEADREST IS DIRECTLY BEHIND THE HEAD (ABOUT AND INCH OR TWO). THE HEADRESTS SHOULD BE MODIFIED TO PROVIDE PROTECTION FROM WHIPLASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280043August 10, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I FIRST NOTICED THE PROBLEM NINE MONTHS AGO DURING A LONG DRIVE WITH THE A/C RUNNING, THAT THE CONDENSATION UNDER THE FRONT PASSENGER AREA WAS ENOUGH TO CAUSE A VERY SMALL AND SLOW DRIP OF WATER. I HAVE TAKEN THE CAR TO A COUPLE AUTO SHOPS AND BOTH MECHANICS SUSPECTED THAT THE DRAIN PLUG WAS DEFECTIVE, YET THE CONDENSATION DID DRAIN TOWARDS THE OUTSIDE OF THE CAR AND THEY COULD NOT FIND THE SOURCE OF THE WATER LEAK. THE CARPET WOULD BECOME SOAKED IN THE FRONT PASSENGER AREA AFTER LONG DRIVES WITH THE A/C RUNNING. THE DEALER HAS TOLD ME IT WILL COST ROUGHLY $1700 TO GET THIS REPAIRED AND THIS IS TOO COSTLY FOR ME. A MECHANIC FRIEND HAS ADVISED THAT THIS SOUNDS LIKE A MANUFACTURER DEFECT AS THE CAR ONLY HAS 54,000 MILES AND I'VE NEVER HAD ANY OTHER ISSUES. THIS OCCASIONAL DRIP HAS GROWN PROGRESSIVELY WORSE AND LAST WEEK, DURING A 3 HOUR ROAD TRIP, I ENDED UP WITH A POOL OF WATER IN THE FRONT PASSENGER AREA - ENOUGH WATER TO HAVE TO SCOOP IT OUT SEVERAL CUPS OF WATER! THAT IS RIDICULOUS. I STOPPED AT YET ANOTHER AUTO REPAIR SHOP AND WAS AGAIN ADVISED THAT THIS IS A MANUFACTURER DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279756August 8, 2009
VISIBILITY
WHILE DRIVING DOWN THE FREEWAY THE HVAC VENTS SUDDENLY BEGAN TO BLOW HOT AIR IN AC MODE & SWITCH BACK & FORTH. LATER AFTER READING THE HAYNES MANUAL I DID A DIAGNOSTIC ON THE HEATER SYSTEM & GOT A CODE 54 SHOWING A BLEND DOOR PROBLEM. RESEARCHING THIS ON THE INTERNET JEEP FORUMS DISCOVERED THAT MANY GRAND CHEROKEE LIMITED HAVE A BLEND DOOR FAILURES DUE TO THE DESIGN (PLASTIC PINS ETC) ON THE TEMP DOORS IN THE SYSTEM. MY PROBLEM W/ THIS IS WHAT HAPPENS WHEN THIS FAILS IN THE WINTER & YOUR DEFROSTER WON'T BLOW HOT AIR ONLY COLD. SEEMS LIKE A SAFETY RELATED PROBLEM TO ME. FROM THE INTERNET FORUMS IT SOUNDS LIKE A LOT OF THE LIMITED SERIES 1999-2004 HAVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279611August 6, 2009
VISIBILITY
AIR/ DEFROSTER WON'T BLOW OUT ANY AIR AT ALL OR WILL BLOW OUT HOT AIR ON ONE SIDE OF THE JEEP AND COLD AIR OUT THE OTHER SIDE EVEN THOUGH THE SETTINGS ARE THE SAME. THIS WILL HAPPEN ON AND OFF UNTIL IT BREAKS TOTALLY. I HAVE HAD MINE FIXED 3 TIMES 12/29/06, 03/28/07, 06/08/09. YOU CANNOT DEFOG/ DEFROST THE WINDSHIELD PROPERLY AND KEEP IT CLEAR WHEN YOU ARE DRIVING. EACH TIME THE DEALER REPLACED THE FAULTY PART HOUSING A 240213290, ACTUATOR 24029001, HOUSING A 2428025 AND AGAIN HOUSING A 24028025. THIS IS A KNOWN ISSUE FOR THE 2004 JEEP GRAND CHEROKEE AND YOU CAN FIND A LOT OF TALK ON THE INTERNET ABOUT THE CHEAP PLASTIC PARTS THAT ARE USED . YOU CAN FIND AFTER MARKET ALUMINUM PART BUT THAT'S NOT WHAT THE DEALER USES. THIS SHOULD NOT HAPPEN ON A JEEP THAT ONLY HAS 36,000 MILE ON IT..IT'S LIKE ITS USED ALOT. AT $800.00 A POP ITS STARTING TO ADD UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277633July 21, 2009
ELECTRICAL SYSTEM:WIRING
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WIRING HARNESS IS LOCATED ON THE DRIVER'S SIDE DOOR, BUT THE HARNESS IS TOO SMALL TO SUSTAIN ALL THE WIRES. WHEN THE DOOR IS OPENED, THE WIRES COME OUT OF THE HARNESS AND BREAK, WHICH CAUSES THE LOCKS AND INTERIOR LIGHTING TO FAIL. THE INTERIOR LIGHTING REMAINS ILLUMINATED. IF THE CONTACT TURNS OFF THE INTERIOR LIGHTING WHILE DRIVING AT NIGHT, SHE IS UNABLE TO SEE THE INSTRUMENTAL PANEL. THE REPAIR WOULD COST $400. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY WILL NOT CHARGE HER THE TOTAL COST FOR THE REPAIR. THE DEALER WILL REPLACE THE WIRES AND HARNESS AT THE COST OF $100. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276993July 16, 2009
WHEELS
WHILE DRIVING WHEEL FALL OFF BECAUSE THE LUGS BROKE OFF THE WHEEL BEARING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276759July 14, 2009
SEATS
MY FRONT DRIVER SIDE SEAT OF MY 2004 JEEP GRAND CHEROKEE HAS BROKEN TWICE SINCE I HAVE OWNED IT. THE METAL LITERALLY SNAPPING. I HAVE BEEN READING SITES ON THE INTERNET AND THIS APPEARS TO BE AN EXTREMELY COMMON OCCURRENCE. IT MAKES ME WONDER IF IT JUST BREAKS DUE TO EVERY DAY DRIVING WHAT WOULD HAPPEN IN A CRASH?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275407June 30, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATING AND A/C MALFUNCTION, BLEND DOOR ACTUATOR BROKE, MESSES WITH THE FLOW OF THE HEAT AND AIR. I'VE HEARD IT HAPPENS TO ALL THESE JEEPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275106June 27, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY HUSBAND FORGOT HIS KEYS SO I SHIFTED TO PARK AND EXITED THE VEHICLE AND LEFT IT RUNNING BECAUSE I WAS ONLY GOING TO BE OUT A FEW SECONDS. I EXITED THE VEHICLE AND IT SHIFTED TO INTO GEAR AND TOOK OFF KNOCKING ME DOWN AND RUNNING OVER ME BEFORE HITTING A TRUCK THAT STOPPED IT. I WAS HOSPITALIZED FOR THREE DAYS WITH MY INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10273774June 15, 2009
SEATS
2004 JEEP GRAND CHEROKEE, THE DRIVER'S SEAT PIVOT POST ON 3 OCCASIONS HAVE BROKEN. 2 OF THE OCCURRENCES HAPPENED WHILE BRAKING AND 1 WHILE LEANING BACK TO REMOVED ITEMS FROM MY REAR PACKETS. THE 1ST TWO WERE REPAIRED VIA SPOT WELDS AFTER THE THIRD I HAD TO REPLACE LOWER SECTION OF THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273154June 8, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL SPORADICALLY WHILE DRIVING VARIOUS SPEEDS. WHEN THE VEHICLE IS STOPPED, IT WOULD HESITATE WHEN ATTEMPTING TO ACCELERATE. IN ADDITION, THE CHECK ENGINE WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272643June 2, 2009
SEATS
2004 JEEP GRAND CHEROKEE LAREDO -- FRONT SEAT BRACKET/RAIL BROKEN/SNAPPED OFF--THIS CREATED A SAFETY SITUATION WITH SEAT NOT SECURE--RAISES QUESTIONS AS TO WHAT WOULD HAVE HAPPENED IF IN ACCIDENT AND SEAT BROKE LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268793May 14, 2009
AIR BAGS, AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW, STEERING
AFTER LOSING POWER STEERING VEHICLE COLLIDED WITH A GUARD RAIL. AIR BAGS FAILED TO DEPLOY IN THE FRONTAL/SIDE COLLISION PRIOR TO A HEAD ON COLLISION INTO A MEDIAN/DITCH AND A ROLL OVER IN A 2004 JEEP GRAND CHEROKEE. VEHICLE WAS TOTALED SO NOTHING WAS DONE TO REPAIR. CONSEQUENCES WERE A TOTALED VEHICLE, LOSS OF PERSONAL PROPERTY AND SEVERE BODILY DAMAGE TO DRIVER RESULTING IN BRAIN CONTUSIONS AND HEMATOMAS, A 7 IN GASH ON FOREHEAD AND NECK SURGERY TO CORRECT TWO DISC THAT WERE CRUSHING SPINAL CORD INTO A "Z" SHAPE> *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10268353May 11, 2009
SEATS
METAL SEAT BRACKET THAT HOLDS DRIVER'S SEAT TO FLOOR ON MY 2002 AND MY 2004 JEEP GRAND CHEROKEES BROKE. SEATS ARE NOW DETACHED FROM THE FLOOR AND ROCK BACK AND FORTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266568April 24, 2009
SEATS
DRIVER'S SIDE SEAT BRACKET BROKEN ON MY 2004 JEEP GRAND CHEROKEE. AFTER RESEARCHING ON THE INTERNET, IT SEEMS THAT IT IS A COMMON PROBLEM WITH GRAND CHEROKEES. THERE IS A STEEL TUBE THAT GOES FROM SIDE TO SIDE THAT IS ENTIRELY TOO THIN AND IT SHEARS OFF AT THE BRACKET. IT WAS NOT INVOLVED IN ANY ACCIDENT, IT JUST BREAKS FROM NORMAL USE, WHICH FOR A SEAT BRACKET, SHOULD NOT HAPPEN. I FIXED IT ONCE LAST SUMMER AND NOW ANOTHER PART IS BROKEN. THE SEAT IS NOW BASICALLY A ROCKING CHAIR AND IF I WERE TO GET IN A CRASH, THERE IS NO DOUBT IN MY MIND THAT THE BRACKET WOULD FAIL FURTHER AND POSSIBLY CAUSE SERIOUS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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