Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10110200February 9, 2005
STEERING
1. NORMAL OPERATION OF VEHICLE 2. THE SERVICE BULLETIN DESCRIBES IT AS A HONK-LIKE SOUND FROM THE POWER STEERING SYSTEM, OCCURRING MOST OFTEN DURING A RIGHT HAND LOW SPEED TURN, SUCH AS PARKING LOT MANEUVERS. 3. NOTHING, I'VE CONTACTED THE DEALER SEVERAL TIMES AND THEY HAVE OFFERED NO SOLUTION TO THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110073February 8, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2000 JEEP GRAND CHEROKEE HAS HAD A HEATER PROBLEM. IT GETS SO HOT THAT IT CAN BURN MY FINGERS. THEN ALL OF A SUDDEN ON THE PASSENGER SIDE THE HEAT DOESN'T WORK IT ONLY BLOWS COLD AIR THROUGH THE VENT AND ON THE FLOOR.*AK ALSO IN THE TRASNMISSION WHEN YOU COME TO A STOP YOU CAN SOMETIMES FEEL A LOUD THUMP LIKE SOMEONE JUST REAR ENDED YOU. IT HAPPENS ABOUT 3-4 TIMES A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108451February 2, 2005
EXTERIOR LIGHTING:BRAKE LIGHTS
LEFT BRAKE LIGHT ON JEEP GRAND CHEROKEE DEFECTIVE... NATURE OF DEFECT: TAILLIGHTS REMAIN OPERABLE UNTIL FOOT BRAKE IS DEPRESSED. WHEN BRAKE IS DEPRESSED, THE LEFT BRAKE LIGHT TURNS OFF ONLY ALLOWING THE RIGHT BRAKE LIGHT TO ILLUMINATE. UPON RELEASE OF THE FOOT BRAKE, THE TAIL LIGHTS RETURN TO OPERATION. ATTEMPTS TO REPAIR THIS DEFECT HAVE BEEN UNSUCCESSFUL BY ME AND FIRESTONE. I HAVE NOTICED OVER TWENTY OTHER MODELS SIMILAR TO MINE WITH THIS SAME DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108011January 27, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE FIRST TIME THIS HAPPENED, I WAS MOVING MY CAR OUT OF THE GARAGE AND AS I BACKED OUT OF MY DRIVEWAY, THE STEERING WHEEL FROZE AND I WAS UNABLE TO TURN IT AT ALL. I HAD TO SHUT OF THE CAR THEN TURN IT BACK ON AGAIN. THE SCOND TIME I WAS DRIVING DOWN THE STREET AND NEEDED TO TURN MY STEERING WHEEL TO THE LEFT, AND IT FROZE UP.I WAS UNABLE TO TURN MY STEERING WHEEL AT ALL. I HAD TO STOP MY VEHICLE IN THE MIDDLE OF THE ROAD, PUT IT IN PARK AND TURN IT OFF, THEN BACK ON AGAIN TO RESET IT. I LOOKED UP ON THE INTERNET ANY RECALLS AND I WAS GIVEN A TECHNICAL SERVICE BULLETIN THAT THERE IS A PROBLEM WITH THE STEERING: GEAR BOX. HOWEVER, THE DEALERSHIPS WILL NOT FIX IT FOR FREE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108924January 26, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER HAS HAD THE BRAKES REPLACED NUMEROUS TIMES. AFTER STEPPING ON THE BRAKES THE STEERING WHEEL SHAKES. MANUFACTURER STATES THERE IS NOTHING WRONG WITH THE BRAKES, THIS IS NORMAL WEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107722January 22, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2000 JEEP GRAND CHEROKEE SINCE PURCHASE, VIBRATES WHEN BRAKES APPLIED AT HIGHWAY SPEEDS, IS ALSO CAUSING UNEVEN FEATHERING/WEAR ON FRONT TIRES. I GAVE UP ON BIGELOW MOTORS, BELLEVILLE, NJ EVER HELPING ME FROM THE START, AS THEY CONTINUED TO DENY THAT THERE WAS A PROBLEM. I WAS ADVISED THAT CHRYSLER KNOWS THE CALIPER WARP IN THIS MODEL OF CHEROKEE AND BOTH THE CALIPERS AND ROTORS WILL NEED TO BE REPLACED. THERE IS NO RECALL ON THIS AS YET BUT THERE CERTAINLY SHOULD BE. I HAVE BEEN READING OTHER COMPLAINTS ON THIS MODEL OF JEEP AND THE MANUFACTURER HAS HAD REPEATED BRAKE PROBLEMS WHICH GO UNADDRESSED AND COST OWNERS A LOT OF MONEY TO FIX OR GET TO THE PROBLEMS. CHRYSLER OBVIOUSLY IS NOT RESPONDING DELIBERATELY. SOMEONE NEEDS TO INVESTIGATE THE BRAKE PROBLEMS WITH JEEP GRAND CHEROKEE AND FIND OUT WHY THEY CAN NOT BE FIXED ONCE AND FOR ALL. THE CONSUMER IS NOT BEING INFORMED OF THE POTENTIAL BRAKE PROBLEMS AND THUS CAN NOT MAKE AND INFORMED DECISION WHEN PURCHASING A NEW VEHICLE . IN THE END MONEY OUT OF CONSUMERS POCKETS AND NO PROTECTION FROM FRAUD BY THE MANUFACTURER. I HAVE HAD THE BRAKES REPAIRED ALMOST A DOZEN TIMES AT A COST OF ALMOST $450 FOR EACH REPAIR!!! THIS IS AN OUTRAGE, SO PLEASE HELP. I NEED SOME GUIDANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106049January 10, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE ALREADY REPLACED 3 DOOR LOCK "ACTUATORS" ON MY JEEP AND ON MY WAY TO REPLACE AN ALREADY REPLACED ONE (DRIVER DOOR) TO MAKE THE TOTAL 4. AFTER LOOKING ON YOUR WEBSITE IT LOOKS LIKE THIS IS A VERY COMMON PROBLEM. THE RESPONSE I GOT FROM JEEP IS THAT MY VEHICLE WAS OUT OF WARRANTY. THIS IS VERY FRUSTRATING SINCE I HAVE HAD A MULTITUDE OF PROBLEMS FROM THIS VEHICLE. THE DATE OF INCIDENT IS ONLY MY MOST RECENT. I HOPE THAT SOMETHING GETS DONE AND JEEP DOES NOT GET AWAY WITH FAULTY EQUIPMENT IN THEIR VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105743January 4, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1.)THE DOOR LOCK ACTUATORS ON OUR 2000 JEEP GRAND CHEROKEE ARE ALL FAILING. THERE ARE PLASTIC GRINDING NOISES THAT ULTIMATELY LEAD TO COMPLETE AUTOMATION FAILURE. .)THE CONSEQUENCES OF THIS FAILURE IS THAT IT IS NOT POSSIBLE TO LOCK THE VEHICLE DOORS, OR UNLOCK THE EFFECTED DOORS. THE CONSEQUENCES ARE ALSO THAT THE AUTO DOOR LOCKS ARE NOT OPERATIONAL. IF THE VEHICLE WERE IN A CRASH THE DOORS MIGHT EITHER BE LOCKED CLOSED, OR THE DOORS MIGHT FLY OPEN BECAUSE THEY CANNOT BE LOCKED. THE AUTO DOOR LOCK FEATURE THAT THE GRAND CHEROKEE HAS WHEN THE VEHICLE IS MOVING WOULD BE RENDERED USELESS. 3.)THE DRIVER DOOR ACTUATOR HAS BEEN REPLACED WITH NO HELP FROM DAIMLER CHRYSLER. THE REAR DRIVER SIDE HAS FAILED, THE REAR PASSENGER IS ABOUT TO FAIL. THEY HAVE NOT BEEN REPLACED YET DUE TO THE HIGH COST ASSOCIATED WITH THIS REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105606January 2, 2005
ELECTRICAL SYSTEM
I PURCHASED MY JEEP GRAND CHEROKEE NEW IN 2000. FOR A NEW VEHICLE IT HAS SPENT MUCH TIME IN THE JEEP REPAIR SHOP. PROBLEMS INCLUDE: DOOR LOCKS (2 REPACED - DRIVER SIDE AND PASSENGER SIDE OVER $200 EACH), ELECTRICAL SWITCH REPLACED (LIGHTS, HONKING HORN, ETC. $175.00), IGNITION OR START SWITCH REPLACED (@250.00), COOLANT - WATER PUMP ($375.00), AIR CONDITIONER HAS HAD PROBLEMS. ALL PARTS HAVE BEEN REPLACED. THE JEEP HAS BEEN TAKEN GOOD CARE OF BUT I WOULD THINK SERIOUSLY ABOUT PURCHASING ANOTHER JEEP CONSIDERING ALL THE PROBLEMS I HAVE HAD WITH THIS ONE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104590December 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER'S DOOR AUTOMATICALLY LOCKED, AND THEN COULD NOT BE UNLOCKED. I DROVE TO MY LOCAL CHRYSLER/JEEP DEALER, AND THEY SAID IT WAS NOT A SAFETY ISSUE, AND WAS NOT COVERED BECAUSE THE CAR IS OUT OF WARRANTY. I THINK IT *IS* A SAFETY ISSUE, AS I HAD TO CLIMB OUT THROUGH THE PASSENEGER SIDE DOOR, BECAUSE THE DRIVERS SIDE DOOR COULD NOT BE UNLOCKED OR OPENED, EVEN WITH THE MANUAL UNLOCK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104431December 23, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
BOUGHT USED 2000 JEEP GRAND CHEROKEE FROM JEEP DEALER IN OCTOBER 2002. I ALSO PURCHASED AN EXTENDED WARRANTY FROM JEEP. AUGUEST 2003 THE OIL PRESSURE GAUGE DROPPED. STOPPED JEEP CHECKED OIL, ALL LOOKED FINE, RESTARTED, GAUGE WENT BACK TO NORMAL. ASKED DEALER ABOUT IT, NO PROBLEM THEY SAID. ON A TRIP 300 MILES FROM HOME, OIL PRESSURE GAUGE DROPPED AGAIN, DID THE SAME, GAUGE CAME BACK, BUT DROPPED AGAIN. TOOK TO SERVICE STATION WHO COULDN'T HELP. HAD IT TOWED TO DEALER. THEY SAID GUNK BUILD UP IN THE ENGINE, NEED TO REPLEACE AT A COST OF $9,000. I COULDN'T PROVE OIL CHANGES EVER 3,000 MILES (THEY WERE DONE AT HOME), I EXPLAINED I HAD ONLY HAD THE JEEP ONE YEAR, TOO BAD. EXTENDED WARRENTY WON'T HELP. I HAD ENGINE REPLACE BY A FRIEND WITH A USED ENGINE. JULY 2004, RADIATOR HAD TO BE REPLACED. I CALLED JEEP TO ASK IF THEY WOULD COVER THE RADIATOR, THEY SAID NO, BECAUSE I COULDN'T PROVE I HAD THE RADIATOR FLUSHED AT 50,000 MILES. I TOLD THEM I DIDN'T EVEN OWN THE JEEP THEN, BUT THEY SAID TOO BAD.*AK SOMEONE NEEDS TO GET JEEP TO OWN UP TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105205December 22, 2004
SEATS:FRONT ASSEMBLY:RECLINER
THE ENTIRE DRIVER SIDE SEAT WAS RAISED FROM THE FLOOR AND THE CONSUMER WAS THROWN INTO THE BACK SEAT AFTER BEING REAR ENDED. THE BOLTS WERE LIFTED OUT OF THE FLOOR. THE VEHICLE WAS TOTALED. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10105127December 21, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FRONT DOOR LOCKS BROKE, KEEPING THE DOORS FROM OPENING FROM THE INSIDE OF THE VEHICLE. CONSUMER WILL CONTACT MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104165December 20, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE FIRST STARTED VIBRATING WHEN BRAKING IN 2000. TOOK IT IN TO THE DEALERSHIP AND THE REPLACED THE ROTORS. SINCE THEN I HAVE HAD IT IN ABOUT EVERY 6 TO 8 MONTHS FOR THE SAME REPAIRS. WHEN I TAKE IT IN TOMORROW IT WILL BE THE 6TH TIME. THIS TIME THEY ARE CLAIMING THAT WARRANTY NO LONGER COVERS IT. WITH THIS MANY COMPLAINTS REGARDING THE BRAKES, WHY HASN'T THERE BEEN A RECALL TO FIX IT PROPERLY?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103045December 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WE OWN A 2000, JEEP, GRAND CHEROKEE AND CURRENTLY HAS APPROXIMATELY 61,000 MILES. BESIDES THE PAINT PEELING PROBLEM ..... WHICH WAS FIXED, WE STILL HAVE THE VIBRATING, SHUDDERING BRAKE PROBLEM . TWICE A YEAR SINCE THE CAR WAS NEW, WE HAVE HAD TO HAVE BRAKE (ROTOR) REPAIRS . CHRYSLER HAS PAID UNTIL LAST MONTH. I HAD TO BEG FOR THEM TO AT LEAST NOT CHARGE ME FOR THE PARTS. I HAD TO PAY $82 FOR LABOR. IT HAS COME TO THE POINT WITH THE MILEAGE .THAT THEY WILL NOT REPLACE THE BRAKES FOR FREE ANYMORE. I AM NOT HARD ON THEM....I WORK 1 MILE FROM MY HOME .THAT IS WHY I ONLY HAVE 61,000 MILES ON IT. WHAT I WANT IS A GUARANTEE FROM CHRYSLER THAT FOR THE LIFE OF MY JEEP GRAND CHEROKEE, THEY WILL REPAIR THIS PROBLEM OF THERE'S FREE OF CHARGE. THERE ARE THOUSANDS OF OTHER OWNERS WHO HAVE THE SAME COMPLAINT. WHEN WILL CHRYSLER FINALLY ADMIT THIS IS A PROBLEM AND ISSUE A RECALL ??*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105280December 8, 2004
EXTERIOR LIGHTING:TAIL LIGHTS
AFTER THE VEHICLE WAS TAKEN IN FOR SERVICE THE CONSUMER NOTICED THAT THE TAIL LIGHTS NO LONGER WORKED. *TC *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102301December 7, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE HAD MY 2000 GRAND CHEROKEE FOR A LITTLE OVER ONE YEAR. IN THAT YEAR I REPLACED THE ACTUATOR IN THE DRIVERS SIDE DOOR. IT MADE A LOUD SCREACHING NOISE. NOW BOTH OF MY BACK DOORS ARE MAKING THE SAME SCREACHING NOISE AND I WILL HAVE TO REPLACE THEM. OVERALL, I AM VERY HAPPY WITH THE PERFORMANCE OF MY JEEP AND GLAD THAT MY PROBLEMS ARE NOT UNDER THE HOOD! BUT...AS A BRAND, JEEP SHOULD BE EMBARASSED THAT EVERY TIME I LOCK AND UNLOCK MY DOORS A LOUD NOISE IS HEARD BY EVERYONE AROUND. I THINK THAT JEEP IS A FAVORABLE BRAND IN THE MINDS OF MOST, BUT THIS NOISE MAKES MY JEEP SOUND LIKE A PIECE OF JUNK!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100378November 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I OWN A 2000 JEEP GRAND CHEROKEE. I BOUGHT THIS SUV USED IN 01/2004 AND HAVE READ SEVERAL COMPLAINTS CONCERNING THE BRAKING SYSTEMS OF THIS VEHICLE. I AM NOW EXPERIENCING THE SAME PROBLEM AS THESE PEOPLE ARE AND I'M WONDERING WHY NOBODY IS DOING ANYTHING ABOUT IT! THE PROBLEM WITH THIS VEHICLE IS THAT YOU GET A PULSATING ACTION WHEN BRAKING AND THE BRAKES NEED TO BE REPLACED EVERY 3,000 MILES OR SO. I'VE NEVER COME ACROSS THIS PROBLEM WITH ANY OTHER VEHICLES I'VE OWNED AND I'M EXTREMELY SURPRISED THIS VEHICLE HASN'T BEEN RECALLED FOR THIS PROBLEM AS MANY OTHER PEOPLE, COUNTLESS OTHERS, COMPLAIN ABOUT THE SAME THING. AS YOUR ORGANIZATION KNOWS, THIS CAN BE A SERIOUS SAFETY HAZARD AS THIS PROBLEM ISN'T COVERED BY JEEP UNDER WARRANTY AND WE, THE CONSUMER, CAN'T AFFORD TO REPLACE BRAKES THIS OFTEN. THE BRAKES IN MY JEEP ARE SO HORRIBLE THAT WHEN I BRAKE AT 55 MPH, I FEEL IT'S UNSAFE TO DRIVE. MY STEERING WHEEL SHAKES SO MUCH THAT IT'S HARD TO CONTROL. AFTER READING MANY PEOPLE'S OPINIONS ABOUT THE GRAND CHEROKEE, I FOUND THAT MANY OF THESE OWNERS HAVE THE SAME PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100313November 21, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
FRONT BRAKE ROTORS AND PADS REPLACED 4 TIMES IN 40,000MILES. CHRYSLER EVEN REPLACED THEM AND FRONT CALIPERS THE FIRST TIME. THE LAST TIME THEY WERE REPLACD WAS A MONTH BEFORE THE ACCIDENT. FOR THE 4TH TIME, STEERING WHEEL AND PEDAL VIBRATE WHEN BRAKING SUDDENLY.I LOST CONTROL AND ROLLED THE 2000 GRAND CHEROKEE INTO A GUARD RAIL. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10100270November 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
BRANDOW CHRYSLER NOTIFIED ME THAT 2000 JEEP GRAND CHEROKEE TRANSMISSION REQUIRES REPLACEMENT. THE VEHICLE HAS 56,000 MILES AND HAS PROPERLY MAINTAINED. *AK UPON REVIEW OF SIMILAR ISSUES FROM OTHER 1999/2000 JEEP OWNERS WITH TRANSMISSION PROBLEMS, I AM FILING THIS COMPLAINT DUE TO LACK OF NOTICE BY BRANDOW OR DAIMLER CHRYSLER REGARDING TRANSMISSION ISSUES WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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