Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11020375August 29, 2017
STEERING
DEALERSHIP RELATED THE FOUND STEERING GEAR HAD NO FLUID, IT WAS LEAKING AND NEEDED TO BE REPLACED. WE PARK THE CAR IN THE GARAGE AND HAVE NO LEAKS ON THE FLOOR. WHERE IS ALL THIS LEAKING FLUID GOING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019111August 23, 2017
UNKNOWN OR OTHER
I CONTACTED CHRYSTLER AND THEY REFUSED TO DO ANYTHING. MY LEATHER DASH IS PULLING UP. THERE ARE TONS OF EXAMPLES OF THIS HAPPENING WHEN YOU SEARCH THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016530August 21, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND A HUMMING NOISE WAS HEARD UNDERNEATH THE HOOD. THE DRIVER SAW FLAMES UNDER THE HOOD AND THE VEHICLE IMMEDIATELY SHUT DOWN. THERE WERE NO INJURIES. NEITHER A POLICE REPORT NOR A FIRE REPORT WERE FILED. THE MANUFACTURER AND DEALER WERE CONTACTED (WESTBURY DODGE IN WESTBURY, NY, 855-477-5588) AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11015948August 17, 2017
UNKNOWN OR OTHER
WATER ENTERING VEHICLE AND COLLECTING IN THE STORAGE BY THE GARAGE DOOR OPENER CONTROL. NOW ALSO HAVE A MILDEW PROBLEM. SCARED OF ELECTRICAL SHOCK AND INHALING DANGEROUS MOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015951August 17, 2017
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WATER ENTERED THROUGH THE ROOF OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE LOCAL DEALER (TRONCALLI CHRYSLER DODGE JEEP 818 ATLANTA ROAD, CUMMING, GA 30040) INFORMED THE CONTACT THAT THE FAILURE WAS NOT RELATED TO THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE FAILURE WAS UNRELATED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,128. UPDATED 11/06/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015972August 17, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REARVIEW MIRROR AREA AND THE UPPER CENTER FRONT AREA ACCUMULATED WATER. THE ACCUMULATED WATER DRIPPED DOWN TO THE FLOOR INSIDE THE VEHICLE, WHICH CAUSED MOLD IN THE RUG. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND STATED THAT THE SUN ROOF DRAIN NEEDED TO BE CLEANED OUT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015643August 16, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE CHARGING SYSTEM WARNING INDICATOR ILLUMINATED AND THE VEHICLE SUDDENLY SHUT OFF. DURING THE INCIDENT, THE ABS AND STABILITY CONTROL SYSTEMS WERE DISABLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE 180 AMP ALTERNATOR WAS FAULTY AND DAMAGED THE BATTERY AND PCM, WHICH INCLUDED MELTING THE ELECTRICAL WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) THAT INCLUDED 160 AMP ALTERNATORS ONLY. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11015456August 15, 2017
ELECTRICAL SYSTEM
MY JEEP JUST CAUGHT FIRE COMING FROM THE SUN ROOF. IT STARTED SMOKING FAST AND THEN QUICK FIRE COMING DOWN FROM THE SUN ROOF. THE VEHICLE WAS IN MOTION WHILE IT STARTED SMOKING. I PARKED IT AND THEN THE FLAMES STARTED COMING OUT FAST AND HARD.*BF THE CONSUMER STATED THE INSURANCE COMPANY DETERMINED THE FIRE MAY HAVE BEEN CAUSED BY WORK DONE AT A LOCAL BODY SHOP RESULTING IN A WIRING SHORT. THE INSURANCE COMPANY FILED RECOVERY DOCUMENTS AGAINST THE COMPANY. THE VEHICLE WAS TOTALED.*JS *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11015268August 14, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
JEEP STALLS SUDDENLY WHILE DRIVING WITH NO INDICATION OTHER THAN THE LOSS OF POWER STEERING. THIS OCCURS REPEATEDLY AT DIFFERENT SPEEDS RANGING FROM 15 MPH IN THE CITY TO 60 MPH ON THE HIGHWAY. STALLING HAS OCCURRED WHEN SLOWING DOWN AND ALSO WHILE TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014946August 13, 2017
ELECTRICAL SYSTEM
THE ALTERNATOR WENT OUT WHEN THE VEHICLE WAS ON A MOUNTAIN ROAD CREATING A VERY UNSAFE SITUATION. THE VEHICLE STOPPED DEAD WITHOUT ANY WARNING. THIS RESULTED IN REPLACEMENT OF THE ALTERNATOR, BATTERY AND THE COMPUTER CHIP. TOTAL OF $2,000 PLUS TOWING. THIS VEHICLE HAS A 180 AMP ALTERNATOR AND THE SAME YEAR AND VEHICLE WITH A 160 AMP ALTERNATOR CURRENTLY HAS A RECALL BUT FOR SOME CRAZY REASON THE 180 AMP ALTERNATOR HAS NOT BEEN RECALLED. THE RECALL SHOULD BE EXTENDED TO THE 180 AMP ALTERNATOR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11014706August 11, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE VEHICLE WAS STARTED, THE CONTACT HEARD A WHINING NOISE AND SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR, THERMOSTAT, AND BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (GANLEY CHRYSLER OF AURORA 161 W. GARFIELD ROAD, AURORA, OH 44202) STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000. ...UPDATED 10/23/17 *BF UPDATED 11/20/2017*JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013867August 9, 2017
ELECTRICAL SYSTEM
WAS DRIVING THE CAR FINE ON THE HIGHWAY AT 50 MPH. THE LIGHTS FLICKERED AND AN EMERGENCY REPAIR NOTICE FLASHED ON THE DASH. AT THAT POINT, AN AIR SUSPENSION WARNING LIGHT AND OTHER LIGHTS CAME ON. THE CAR WENT DEAD SUDDENLY, NO LIGHTS, NO NOTHING. COMPLETE LOSS OF ELECTRICITY. WHEN I STOPPED I COULD SMELL SMOKE. WAS ABLE TO SAFELY GET OUT OF THE CAR AND HAD IT TOWED TO THE DEALER. DEALER SAYS THE ALTERNATOR IS DEAD AND POSSIBLY THE PCM (DRIVE TRAIN COMPUTER) IS DEAD. TOTAL REPAIRS FOR 2300.00. THEY ISSUED A SAFETY RECALL FOR THESE ALTERNATORS BUT BECAUSE THERE IS NO OPEN RECALL FOR MY CAR, THE DEALER IS NOT BUDGING. THERE SHOULD BE A RECALL FOR ALL THE ALTERNATORS 160 AND 180. MY INFANT SON WAS IN THE BACK SEAT WHEN THE CAR DIED. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013937August 9, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER (FRANKLIN CHRYSLER DODGE JEEP RAM, 1124 MURFREESBORO RD, FRANKLIN, TN 37064, (615) 614-8243) WHO STATED THAT THE ALTERNATOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013669August 8, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER BEING DRIVEN AND THEN PARKED, THE BATTERY AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT IMMEDIATELY TURNED THE ENGINE OFF AND A STRONG BURNING ODOR WAS PRESENT. THE CONTACT OPENED THE HOOD AND NOTICED SMOKE EMERGING FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC (EVELIO AUTO ELECTRIC AND FUEL INJECTION IN VEGA BAJA, PUERTO RICO) DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED ALONG WITH THE BATTERY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT DIAGNOSED BY THE MANUFACTURER'S MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013100August 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
VECHILE DOES NOT START. ENGINE STALLING AND ELECTRICAL WARNING LIGHT TURNS ON. THE VEHICLE WAS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013137August 6, 2017
ELECTRICAL SYSTEM
WAS DRIVING AND ARRIVED AT DESTINATION ,EVERY THING WAS PERFECTLY FINE EXITED THE VEHICLE AND WAS GONE FOR ABOUT 30 MIN. ON RETURN FOUND VEHICLE COMPLETELY WITHOUT ANY ELECTRICAL POWER HAD TO BE TOWED AND FOUND OUT ALTERNATOR SHORTED OUT FRYING THE BATTERY AS WELL AS COMPUTER .I WAS INFORMED THAT THERE ARE GRAND CHEROKEES BEING RECALLED FOR THIS PROBLEM BUT IT DOESN'T SEEM TO AFFECT MY VIN NUMBER EVEN THOUGH I HAVE EXPERIENCED THIS VERY PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012805August 4, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING HOME FROM WORK DURING RUSH HOUR TRAFFIC ON THE HIGHWAY, THE RED BATTERY LIGHT CAME FOR THE FIRST TIME SINCE I OWNED THE VEHICLE. WITHIN MINUTES OF THE LIGHT APPEARING, THE JEEP'S AIR CONDITIONING WENT OFF, ALL WARNING LIGHTS APPEARED ON THE DASHBOARD AND THE WINDSHIELD WIPERS TURNED ON (WITHOUT PROMPTING THEM). ALL THREE OF THESE THINGS HAPPENED WITHIN SECONDS OF EACH OTHER SO I TRIED TO PULL OVER TO THE SIDE OF THE HIGHWAY BUT THE JEEP LOST ALL POWER AND STALLED IN THE RIGHT LANE OF THE HIGHWAY. THERE WAS ABSOLUTELY ZERO POWER SO I WAS UNABLE TO TURN MY HAZARD LIGHTS ON OR PUT THE CAR IN NEUTRAL TO ROLL TO THE BREAKDOWN LANE (SEE ATTACHED PICTURE). I THEN HAD TO EXIT THE JEEP INTO ONCOMING RUSH HOUR TRAFFIC IN THE LEFT LANE AND LUCKILY MADE IT SAFETY TO THE SHOULDER WHERE I CALLED 911 AND TRIPLE A FOR A TOW. THE JEEP WAS TOWED TO MY LOCAL MECHANIC WHO SAID THE ALTERNATOR FAILED AND THAT HE HAD TO UNPLUG IT FROM THE BATTERY SINCE IT WAS STILL PRODUCING EXCESSIVE HEAT HOURS AFTER IT ARRIVED THERE. I THEN CALLED THE FCA CUSTOMER SERVICE AND REFERENCED RECALL T36, SINCE THE EXACT SAME THING HAPPENED AS THE DESCRIPTION PROVIDED (ALTHOUGH I DID NOT HAVE ANY RECALLS ON MY VIN). THEY PUT ME IN TOUCH WITH THE LOCAL JEEP DEALERSHIP TO SET UP AN APPT SO I PAID FOR ANOTHER TOW THERE. THE NEXT DAY I RECEIVE A CALL FROM THE SERVICE DEPT THAT MY ALTERNATOR FAILED, WHICH DRAINED MY BATTERY, WHICH BROKE MY MODULE POWERTRAIN CONTROL COMPUTER TOTALING $2,134 IN REPAIRS. THEY CANNOT CONFIRM NOR DENY THAT MY JEEP IS PART OF RECALL T36, BUT REGARDLESS SINCE MY VIN DOES NOT HAVE ANY RECALLS ON IT, THAT I HAVE TO PAY IN FULL AND THAT IF DOWN THE ROAD THERE IS A RECALL THAT I WILL GET REIMBURSED. I THEN CALL THE FCA CUSTOMER SERVICE BACK AND THEY CHECK THEIR INTERNAL SYSTEM AND CONFIRM THAT I AM NOT PART OF RECALL T36 AND THERE ARE NO OUTSTANDING RECALLS FOR MY JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012883August 4, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE INSTRUMENT PANEL GAUGES SUDDENLY BEGAN TO FLICKER AND ILLUMINATE BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR MALFUNCTIONED AND DAMAGED THE BATTERY. BOTH COMPONENTS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17B435000(ELECTRICAL SYSTEM), ALTHOUGH THE FAILURES WERE IDENTICAL. THE LOCAL DEALER (BRUBAKER DODGE IN MONTGOMERY, ALABAMA) WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012642August 3, 2017
INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY A DEALER. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012435August 2, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE BRAKE PEDAL WAS APPLIED BUT IT FAILED TO RESPOND. THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (RIVERLAND CHRYSLER DODGE JEEP LOCATED AT 601 BELLE TERRE BLVD, LA PLACE, LA 70068, PHONE NUMBER: 985-658-9600) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS ADVISED ABOUT FAILURE AND OPENED CASE 31872923 BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 121,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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