Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10297742January 1, 2010
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THIS IS MY 2ND BRAND NEW JEEP GRAND CHEROKEE I HAD A 1994 AND NOW HAVE 2004 IN BOTH VEHICLES AFTER A WHILE IT SEEMS FROM OPENING THE DOORS WIRES GET PINCHED AND THE ELECTRIC WINDOWS START TO NOT WORK PROPERLY DOOR LOCKS DON'T WORK PROPERLY AND I THINK IT IS NO COINCIDENCE IT HAS HAPPENS TO BOTH VEHICLES INABILITY TO LOCK DOORS OR ROLL THE ELECTRIC WINDOWS UP OR DOWN IS A REAL SAFETY ISSUE ESPECIALLY IN INCLEMENT WEATHER OR INABILITY TO LOCK DOORS AT TIMES WITH THE CRIME ELEMENT PLEASE REPLY TO MY MESSAGE ASAP I HAVE HAD IT FIXED 1 TIME AND IT DIDN'T LAST LONG I THIS ISSUE NEEDS TO BE ADDRESSED I HAVE 2 OF THESE VEHICLES AND IT HAS HAPPENED TO BOTH OF THEM A COINCIDENCE I DON'T THINK SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297377December 29, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE LIMITED. WHILE DRIVING, SHE TURNED ON THE AIR CONDITIONER AND SMOKE STARTED COMING FROM UNDER THE PASSENGER SIDE FLOOR BOARD; NEAR THE AIR VENTS. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED. THE FAILURE MILEAGE WAS 67,000. UPDATED 01/20/10. *LJ THE CONSUMER STATED ONCE SHE PULLED OVER, FIRE BEGAN EMITTING FROM THE PASSENGER FLOORBOARD. A RECALL REGARDING THE HEATED SEATS WAS ISSUED IN 2005 AND 2006. THE CONSUMER TOOK THE VEHICLE TO HAVE THE REPAIRS DONE. A SECOND RECALL WENT OUT IN NOVEMBER. UPDATED 01/21/10.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10296891December 24, 2009
VISIBILITY
THERE IS CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF. COLD AIR BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN YOU HAVE THE HEAT TURNED ON HIGH. DEALER SAYS THIS IS THE BLEND DOOR PROBLEM. I ALREADY HAD THIS UNIT REPLACED AT 70K MILES AND NOW IT IS FAILING AGAIN. DEALER STATES IT IS DUE TO THE DESIGN OF USING PLASTIC PARTS THAT BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296289December 17, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE BLEND DOORS IN MY CHRYSLER 2004 JEEP GRAND CHEROKEE HAVE DETERIORATED AND FALLEN INTO THE PLENUM BOX WHERE THEY ARE HOUSED. I HAVE LEARNED FROM THE DEALERSHIP THIS IS A KNOWN DEFECT BY THE CHRYSLER ENGINEERS. MY WINDOWS FROST UP DO TO NOT HAVING ANY HEAT CREATING A DANGEROUS SITUATION DUE TO THE FACT I CANNOT SEE OUT MY WINDOWS . THE DEALERSHIP AND REPAIR SHOPS WANT OVER A THOUSAND DOLLARS TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295538December 13, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
AT 39,000 MILES BLEND DOORS ON AIR AND HEATING NOT WORKING PROPERLY. ONE SIDE BLOWS COLD AND OTHER BLOW HOT. THREE REPAIRS DONE BY DEALER AND STILL HAVE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295034December 9, 2009
SEATS
DRIVER'S SIDE SEAT TRACK SUFFERED MATERIAL FATIGUE FRACTURE. SEAT FRAME IS A STAMPED METAL FRAME. THE CRACK HAPPENED ON THE FRONT LEFT LEG THAT ATTACHES THE SEAT TO THE FLOORBOARD. THE SEAT TRACK IS STAMPED BY A CHRYSLER DIRECTED SUPPLIER AND SHIPPED TO JCI FOR ASSEMBLY. SUGGEST CHRYSLER TO INVESTIGATE SEAT MOVEMENT (CAUSING FATIGUE IN THE BEND), MATERIAL THICKNESS AND THE POSSIBILITY OF ADDING A GUSSET (OR BRACE) ACROSS THE BOTTOM OF THIS BEND IN THE TRACK. THIS HAPPENED ON MY PERSONAL VEHICLE. I NOTICED SOME MOVEMENT IN THE SEAT BUT I THOUGHT IT WAS COMING FROM THE RECLINE FUNCTION. I WAS BACKING DOWN A HILL WHEN IT SNAPPED CAUSING ME (THE DRIVER) TO SUDDENLY TILT BACKWARD. I WAS STARTLED AND THE TRUCK BUMPED INTO THE MAILBOX AT THE END OF THE DRIVEWAY CAUSING A DAMAGED BUMPER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10292895November 19, 2009
SEATS
I HAVE A 2004 JEEP GRAND CHEROKEE AND MY DRIVERS SEAT STARTED LEANING ABOUT A YEAR AGO THEN THIS YEAR IS STARTED SQUEAKING WHEN I SAT IN IT, BUT NEVER THOUGHT ANYTHING OF IT SINCE I HAVE 120,000 MILES. THEN ALL OF A SUDDEN AS I AM DRIVING AT 65 MPH THE SEAT MAKES A LOUD POP NOISE AND I ALMOST WOUND UP IN THE BACK SEAT. I STOPPED THE CAR AND LOOKED UNDER THE SEAT TO FIND THE FRAME CRACKED. I GOT HOME TOOK THE SEAT APART AND FOUND IT HAD CRACKED ON ALL THE WELD JOINTS AND WHERE THE BOLTS WHERE THAT HELP IT TO THE METAL FRAME. I SEARCHED ONLINE ONLY TO FIND OUT THAT THIS IS A VERY COMMON PROBLEM AND 100'S OF PEOPLE ARE HAVING THE SAME ISSUE. THIS IS VERY DANGEROUS AND COULD CAUSE A TRAGIC ACCIDENT. I HAD THE SEAT WELDED BY A FRIEND SINCE YOU CANNOT BUY THE PARTS TO REPAIR. AFTER 3 WEEKS NOW MY STEEL FRAME ON THE SEAT HAS CRACKED. THESE SEATS ARE DEATH TRAMPS AND CHRYSLER SHOULD HAVE TO FIX THEM. VERY DANGEROUS, DO PEOPLE HAVE TO DIE IN ORDER FOR THIS TO BE RECTIFIED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292723November 18, 2009
VISIBILITY, ELECTRICAL SYSTEM
DURING WINTER MONTHS, HEAT SHUTS OFF AND TURNS COLD. THIS HAPPENED DURING A SNOWSTORM AND I COULD NOT DEFROST THE WINDSHIELD. I CONSIDER THIS A SERIOUS SAFETY ISSUE. I HAD TO STOP ENGINE, WAIT 5 MINUTES AND START ENGINE AGAIN. THIS HAS HAPPENED EVERY TIME THE CAR IS DRIVEN. IN THE SUMMER MONTHS, THE REVERSE HAPPENS. SUDDENLY, THE AIR CONDITIONER SUDDENLY THROWS OUT HOT AIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292257November 16, 2009
FUEL SYSTEM, GASOLINE, STRUCTURE:FRAME AND MEMBERS
FUEL TANK IS BELOW THE PROTECTION OF THE REAR BUMPER, MADE OF PLASTIC, AND NOT PROTECTED BY ANY MEANS FROM REAR IMPACT FROM ANOTHER VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291692November 4, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
FAX ON BEHALF OF CONSTITUENT CONCERNING RECALL, WARRANTY, AND REPAIR ISSUES WITH HER JEEP'S HEATED FRONT SEAT ELEMENTS. *NJ THE CONSUMER STATED THE HEATER SEAT ELEMENT PROBLEM STARTED WITH THE RECALL. THE RECALL REPLACEMENT BURNED THE FOAM OF THE SEAT AND THERE WAS A PROBLEM WITH THE ELECTRICAL ADJUSTMENT AND IT WAS MAKING AN ODD SOUND. THE CONSUMER STATED THIS STEMMED FROM INFERIOR PARTS THAT WERE USED. THE CONSUMER STATED THE VEHICLE HAD BEEN IN THE REPAIR SHOP 4 TIMES TO REPAIR THE HEATED SEAT ELEMENT. THE CONSUMER WENT BACK TO THE DEALER AND ONCE THEY INSPECTED THE SEAT, THEY STATED THE GEAR WAS STRIPPED IN THE MOTOR AND THEY DID NOT DAMAGE IT. THE CONSUMER STATED THE DEALER REMOVED THE SEAT , BUT THEY CLAIMED THEY DIDN'T. ACCORDING TO THE CONSUMER, THE SEAT WAS NOT EVEN IN THE SAME POSITION AS TO WHEN IT WAS FIRST BROUGHT IN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290468October 31, 2009
ELECTRICAL SYSTEM:IGNITION
1) FIRST, THE CAR CRANKS (IGNITION) SLOWLY AND THEN STOPPED CRANKING. 2) AFTER IGNITION IS TURNED OFF OR CAR STALLED, CAR DOESN'T START ANY MORE. NEED TO WAIT FOR ABOUT 15 TO 30 MIN. BEFORE CAR STARTS AGAIN. FIRST INTERMITTENT, NOW ALMOST EVERY TIME. THE CONSEQUENCE IS THAT WE BLOCKED RAILWAY CROSSINGS, DRIVEWAYS, INTERSECTIONS AND SO ON. THIS IS A SERIOUS SAFETY CONCERN ! 3) - ON 8/14/09, THE BATTERY WAS DIAGNOSED TO BE BAD. REPLACED, DIDN'T FIX THE PROBLEM. ($200) - ON 8/18/09, THE CAR WAS IN THE SHOP AGAIN, BUT MAINTENANCE GUY COULDN'T FIND ANYTHING SINCE IT WAS INTERMITTENT. ($0) - ON 9/1/09, THE CAR WAS IN THE SHOP AGAIN. THIS TIME SOME WARNING LIGHTS CAME ON. (TRANS TEMP, CHECK GAUGES) THIS TIME THEY FOUND THAT (POSSIBLE) TRANSMISSION TEMPERATURE RANGE SENSOR WOULD NOT ALLOW STARTUP. TRANSMISSION SERVICE WAS RECOMMENDED AND PERFORMED BUT DIDN'T FIX THE PROBLEM. ($385) - LATER IN OCTOBER, THE CAR WAS IN THE SHOP AGAIN. FOR 2 WEEKS WITHOUT SUCCESS. DEALER MENTIONED THAT HE WAS ONLY ABLE TO RECONSTRUCT THE FAILURE ONCE. DAILY TESTING DIDN'T SHOW THE PROBLEM ANY MORE. CAR WAS PICKED UP ON 10/26/09. SINCE THAT TIME, THE CAR IS HAVING THE PROBLEM MORE THAN 50% OF THE TIME. SEEMS THAT THE CAR NEED TO BE DRIVEN AT LEAST SEVERAL MILES UNTIL THE PROBLEM SHOWS UP. - ON 10/31/09, CAR WILL GO TO SHOP AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290670October 29, 2009
WHEELS, WHEELS:RIM
2004 JEEP CHEROKEE HAS A PROBLEM WITH CORROSION OF THE RIM. *NJ THE CONSUMER STATED ON OCTOBER 11, 2009 WHILE DRIVING, THE LEFT FRONT TIRE BLEW OUT FORCING HIM AND HIS WIFE OFF THE HIGHWAY. WHEN THE CONSUMER WENT TO HAVE THE TIRE REPLACED, HE LEARNED THAT THE WHEEL RIM ITSELF WAS CORRODED SO BADLY THAT THE TIRE ESTABLISHMENT REFUSED TO PUT THE RIM BACK ON THE VEHICLE, CITING THE FACT THAT MOUNTING SURFACE AND SPOKES OF THE WHEEL WERE BADLY CORRODED. THE CONSUMER WAS FURTHER INFORMED THAT ALL OF THE RIMS WERE SIMILARLY CORRODED AND WERE IN NEED OF REPLACEMENT, AND IF SUCH CONDITION WERE NOT ADDRESSED SOON IT COULD AND ULTIMATELY WOULD LIKELY CAUSE THE LUGS TO SNAP AND THE WHEELS TO FALL OFF. THE CONSUMER ALSO HAD PROBLEMS WITH THE BRAKES WHICH ACCORDING TO THE SERVICE MANAGER WAS CAUSED BY A PIECE OF THE WHEEL CHROME COVER WHICH HAD BECOME DELAMINATED FROM THE LEFT FRONT WHEEL AND WAS RUBBING ON TIE ROD WHICH CAUSED THE BRAKES TO MALFUNCTION. *JB UPDATED 03/04/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289843October 26, 2009
POWER TRAIN, POWER TRAIN:DRIVELINE
I WAS PULLING UP TO THE CURB AT A SHOPPING CENTER AND MY 2004 JEEP GRAND CHEROKEE OVERLAND SUDDENLY JUMPED THE CURB, KNOCKED DOWN A LARGE CONCRETE PLANTER AND TOOK OUT A LIGHT POLE. THE BRAKE WOULD NOT OVERRIDE THE SUDDEN ACCELERATION. LUCKILY, NO ONE WAS ON THE SIDEWALK. THIS INFORMATION WAS REPORTED TO THE LOCAL JEEP DEALER AND TO CHRYSLER CORPORATION BUT THEY ARE NOT ADMITTING THEIR IS A PROBLEM. THE DAMAGE TO MY JEEP HAS BEEN FIXED BUT NOW I AM AFRAID TO DRIVE IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10288835October 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 JEEP GRAND CHEROKEE. STARTED ENGINE, WITH FOOT ON BRAKE, PUT TRANSMISSION IN DRIVE. THE CAR SUDDENLY ACCELERATED, COULDN'T STOP IT AND IT REAR-ENDED ANOTHER VEHICLE. THIS WAS IN A SHOPPING MALL PARKING LOT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10287119October 12, 2009
SERVICE BRAKES, HYDRAULIC
BRAKES MAKE WHEEL SHAKE EVERY TIME THEY ARE APPLIED. CAUSING THE CAR TO STOP POORLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286780October 8, 2009
AIR BAGS
OCT 4 2009 DODGED DEER IN ROAD GOING ABOUT 30 MPH HIT METAL LIGHT POLE HEAD ON TAKING THE POLE OUT OF THE GROUND SPLIT BUMPER IN TWO DESTROYING FRONT END DEEP V IN RADIATOR TOTALING MY 2004 GRAND CHEROKEE, NO AIRBAGS DEPLOYED NO INJURIES INVOLVED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10286261October 4, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
1. MY AIR CONDITIONER STARTED ACTING UP AND NOT BLOWING THE CORRECT HEAR/AIR. 2. THE BLEND DOORS ARE BROKEN ON MY GRAND CHEROKEE 3. NOTHING YET, ITS A $1200 FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286143October 2, 2009
VISIBILITY
BLEND DOORS ON JEEP GRAND CHER. BREAK AND YOU CANNOT USE DEFROST, HEAT, OR AIR. THE DEFROST NOT WORKING IS A SAFETY HAZARD AS YOU CANNOT SEE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286064October 2, 2009
ENGINE AND ENGINE COOLING
PURCHASED IN 2008 WITH 52,000 MILES ON IT. NOISE EMANATING FROM UNDER DASH, SEEMED LIKE A VACUUM UNIT LOOSING VACUUM AND THEN THE CREAKING OR CLOSING OF A DOOR CONSTANTLY AFTER ENGINE SHUTDOWN. THIS CONTINUED UNTIL IT BEGAN PUTTING HOT AIR OUT OF THE PASSENGER SIDE WITH COLD AIR OUT OF THE DRIVERS SIDE. THEN THE FAN STOPPED WORKING ALTOGETHER. INSPECTED THE WIRING TO THE MOTOR AND FOUND IT TO BE OVERHEATED AND MELTED AT THE PLUG. PURCHASED A WIRING REPAIR KIT FROM CHRYSLER AND WAS TOLD THAT THIS WAS A "COMMON PROBLEM" WITH JEEPS! NOW I HAVE NO HEAT WHATSOEVER, BUT THE BLOWER (FAN) DOES WORK. 2004 JEEP GC LIMITED AIR CONDITIONING PROVIDES NO HEAT WITH HEAT SELECTED. THIS PROVIDES NO DEFROSTING FOR WINDSHIELD. THE FAN RELAY PRECIPITATED THIS PROBLEM. FAN RESISTOR WIRING PLUG APPEARED OVERHEATED AND MELTED AND BLEW THE SYSTEM FUSE 40 AMP RATED. THE FAN RESISTOR WAS REPLACED AT $100.00 THROUGH LOCAL PARTS SUPPLIER, CHRYSLER WANTED $300.00 FOR THE SAME PART! THIS PROBLEM APPEARS TO BE SYSTEMIC WITH CHRYSLER JEEP PRODUCTS...AND I BELIEVE THAT THEY KNOW THEY HAVE A PROBLEM, WHY ELSE WOULD THEY OFFER A REPAIR KIT FOR IT THE WIRING AND PLUG)? I HAVE READ OF HUNDREDS OF FOLK'S WHO HAVE EXPERIENCED NO HEAT ISSUES WITH A HEFTY REPAIR PRICE "OFFERED" BY CHRYSLER, WHEN IN FACT THEIR SYSTEM HAS ISSUES THAT THEY KNOW CAUSES FAILURE IN THE AIR CONDITIONING SYSTEM OF THEIR PRODUCTS AND HAVE NOT OFFERED A FIX FOR IT OTHER THAN OFFERING TO FIX IT FOR AN EXCESS OF $1000 PER VEHICLE. THEY SHOULD BE FORCED TO MAKE CORRECTION OF A FAULTY SYSTEM AT THE LEAST, AND NOT FORCE CUSTOMERS TO FOOT THE BILL FOR THEIR FAULTY SYSTEM. CUSTOMER CONFIDENCE DOES NOT SEEM TO BE A CONCERN FOR THEM WITHOUT FEDERAL MANDATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285217September 25, 2009
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT INTERMITTENTLY THE STEERING COLUMN LOCKED WHILE DRIVING. A TECHNICIAN FROM THE DEALER CONCLUDED THAT HIS VIN WAS EXCLUDED FROM RECALL # 03V079000, STEERING GEAR BOX OTHER THAN RACK AND PINION; THEREFORE, HE WAS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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