Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10058670February 21, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD MY JEEP GRAND CHEROKEE FOR LEASE THAN A YEAR, MY 4TH SET OF FRONT ROTORS ARE WARPED. FIRST SET REPLACED AT 11K MI, 2ND AT 23K AND NOW AT 31K THE DEALER SAYS THEY ARE OUT OF WARRANTY. I ASKED HOW COME I CAN'T EVEN GET 12K ON ROTORS AND THEY SAY MY DRIVING IS BAD, I'M GOING TO COMPLAIN TO JEEP, I'M ALMOST READY TO DUMP THIS CAR AND NEVER BUY A DAIMLER CHRYSLER AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055657February 19, 2004
SEAT BELTS
THE PASSENGER SIDE SEAT BELT LOCKED UP AND FAILED TO RETRACT UNLESS THE BUCKLE WAS UNHOOKED. THE SEAT BELT LOCKING UP HAPPENED ON NUMEROUS OCCASIONS SINCE OWNING THE VEHICLE. *AK WHEN A PASSENGER REACHED FOR SOMETHING THE SEAT BELT LOCKED IN THE FULLY EXTENDED POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056835February 9, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
SIMILAR TO THE SUMMARY IN ODI ID #10026122, 2003 JEEP GRAND CHEROKEE HESITATES ON ACCELERATION, MALFUNCTION INDICATOR LIGHT FLASHES, AND VEHICLE RUNS VERY ROUGH. FORTUNATELY STILL UNDER WARRANTY, BUT THIS IS THE THIRD FUEL INJECTOR THAT NEEDED TO BE REPLACED WITHIN THE PAST THREE MONTHS. DEALER SERVICE DEPARTMENT ADMITS HAVING SIMILAR PROBLEMS WITH OTHER NEW GRAND CHEROKEES, BUT BLAMES IT ON "BAD GAS." VEHICLE HAS 15,000 MILES ON ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056701February 6, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HOPE YOU CAN HELP ME, MY SISTER AND I PURCHASED 2, 2003 JEEP GRAND CHEROKEE'S, WE BOTH HAVE AROUND 18,000 MILES AND EACH TIME WE BRING OUR VEHICLE TO THE DEALER FOR AN OIL CHANGE THE ROTORS EITHER NEED TO BE REFACED OR REPLACED. THIS IS CRAZY AND DRIVES US UP A WALL. IT IS TERRIBLE TO DRIVE WHEN THE VEHICLE PULSATES AND SHAKES. JUST LAST WEEK THE DEALERSHIP REPLACED ALL THE ROTORS BECAUSE THEY WERE SO WARPED. THIS WAS THE THIRD COMPLAINT IN A YEAR AND THEY SAID THAT THE ROTORS WERE NO LONGER UNDER WARRANTY AND THAT MY DRIVING IS DAMAGING THEM. SO I SAID COULD IT BE A PROBLEM THAT JEEP IS HAVING AND THEY SAID NO, I THEN SAID WELL THAN WHY DOES MY SISTER HAVE THE SAME PROBLEM WITH HER VEHICLE AND THEY SAID WELL SHE NEEDS TO SLOW DOWN TOO! THIS IS CRAZY THERE IS A HISTORY OF THIS PROBLEM AND IT SHOULD BE RESOLVED I KNOW IN THE PAST JEEP'S HAVE HAD PROBLEMS WITH ROTORS, DOES THE 2003 HAVE A HISTORY OF THIS? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057456February 3, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER COMPLAINED ABOUT BRAKE ROTORS PROBLEM. ROTORS WARPED AFTER 18,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070797January 15, 2004
UNKNOWN OR OTHER
ACCELERATOR STUCK AS I ENTERED MY LONG DRIVEWAY. CAR CRASHED INTO RETAINING WALL AT END OF DRIVEWAY. MY FACE HIT STEERING WHEEL AND AIR BAG DID NOT DEPLOY. THIS OCCURRED ON 9-5-03 AND I DO NOT YET KNOW REPAIR COSTS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10070989January 15, 2004
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, POWER TRAIN, SUSPENSION
I TOOK MY VEHICLE IN FOR THE ROUTINE OIL CHANGE AT THE DEALERSHIP I PURCHASE THE VEHICLE. AFTER THAT DAY, THE VEHICLE VIBRATES TO THE POINT YOU CANNOT PLAY A CD. THEY ARE TELLING ME THIS IS HOW THE VEHICLE PERFORMS. I HAVE BEEN TO THE DEALERSHIP MANY TIMES WITH THE SAME RESPONSE. I ALSO HAVE TAKEN IT TO OTHER CHRYSLER DEALERSHIP WITH THE SAME ANSWER, IT SEEMS THAT THE ANSWER IS THE SAME AFTER THEY LOOK AT THE REPAIR HISTORY. I ALSO HAVE MET WITH THE CHRYSLER MARKETING REP TWICE, AND THE DEALERSHIP TOLD ME THAT THE CHRYSLER TECHNICAL REP DROVE THE VEHICLE. YET WHEN I REQUESTED A ENCOUNTER WITH HIM THEY DECLAIM AND SAID THERE IS NO TECHNICAL REP. I ALSO MET WITH THE GENERAL MANAGER FROM THE DEALERSHIP TWICE, SALES MANAGER MANY TIMES, I NEED THIS TO BE LOOK INTO BECAUSE I THINK MY VEHICLE WAS TAMPERED WITH, BECAUSE IF IT WAS RUNNING LIKE THIS WHEN I BOUGHT IT I WOULD HAVE NOT BOUGHT IT. THE VIBRATION IS GETTING WORST. I DO HAVE A EXTENDED WARRANTY, THAT I CANNOT USE BECAUSE THEY REFUSE TO EVEN LOOK AT THE VEHICLE. THEIR SOLUTION WAS TO SELL ME ANOTHER VEHICLE, WHICH I DECLINED BECAUSE THEY WANTED MORE MONEY DOWN. WHY SHOULD I BUY ANOTHER VEHICLE WHEN I HAVE A NEW ONE THAT THEY DESTROYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069158January 15, 2004
UNKNOWN OR OTHER
WHEN PUT INTO DRIVE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A WALL 20-25 FEET AWAY. BRAKE PEDAL WAS DEPRESSED AND ACCELERATOR WAS NEVER TOUCHED DURING INCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10103164January 14, 2004
SEAT BELTS:FRONT:RETRACTOR
SEAT BELT ON THE PASSENGER SIDE WILL NOT UNLATCH. SEAT BELT TIGHTENS AND DECREASES IN SIZE WHEN IT IS MOVED. PASSENGER HAD TO WIGGLE OUT OF SEAT IN ORDER TO BE RELEASED. WILL BE TAKING VEHICLE TO DEALER FOR REPAIR OF SEAT BELT THE FOURTH TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049450December 9, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
FAN MOTOR QUIT WORKING DISABLING ALL HVAC INCLUDING DEFROSTER. DEALER REPLACED RESISTOR BUT SAID WIRING HARNESS NEEDED TO BE REPLACED TO COMPLETE REPAIRS AND PART ON BACK ORDER. RESISTOR AGAIN FAILED ON 12/3/03 AND PART STILL NOT AVAILABLE PER WHITTEN BROTHERS JEEP DEALERSHIP, RICHMOND, VIRGINIA. VEHICLE UNALBE TO CLEAR ICE/FROST FROM WINDSHIELD (EXTERIOR AND INTERIOR OF WINDSHIELD). AS OF 12/9/03 DEALER SAYS PART STILL NOT AVAILABLE FROM CHRYSLER/JEEP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048794November 29, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES SHIMMY, LESS THAN 24K MILES AND ON 3 SETS OF FRONT ROTORS, THEY WARPED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042771November 18, 2003
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE JACK WAS NOT IN COMPLIANCE WITH DRIVER'S NEEDS. THE JACK WOULD NOT LIFT THE TIRE OFF THE GROUND WHEN THE JACK WAS AT IT'S FULLY EXTENDED HEIGHT. THE CONSUMER HAD TO PUT A PIECE OF WOOD UNDER THE JACK TO LIFT THE TIRE OFF THE GROUND. WHILE PUTTING THE JACK DOWN IT FELL APART, CAUSING THE VEHICLE TO FALL DOWN TO THE GROUND. THERE WERE NO INJURIES OR FATALITIES TO REPORT.*AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046819November 12, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
2003 JEEP GRAND CHEROKEE LIMITED 1.CRUISE CONTROL KICKS OUT WHEN ON THE HIGHWAY DRIVING 2.FRONT END MAKES HORRIBLE NOISES WHEN TURNING 3.DASH RATTLES 4. HAD TO REPLACE BRAKE LININGS AND ROTORS AT 7000 MILES 5.REAR END HOWLS 6. TRANSMISSION DOES NOT SHIFT RIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045576November 6, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAS TO BE REPLACED BECAUSE OF A POPPING AND GRINDING NOISE WHEN THE VEHICLE IS PLACED IN REVERSE FROM PARK OR NEUTRAL. TRANSMISSION WAS REBUILT AFTER ONLY 2019 MILES AND HAS BEEN WORKED ON TWO TIMES SINCE. ONCE FOR A FACTORY RECALL AND THE OTHER TIME FOR A TRANSMISSION FLUID LEAK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045077October 30, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE THE VEHICLE WAS IN PARK ,WITH THE MOTOR RUNNING, THE DRIVER EXITED AND THE TRANSMISSION CHANGED FROM PARK TO REVERSE STRIKING THE DRIVER AND THEN A GASOLINE PUMP BARRIER. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10045091October 30, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2003 JEEP GRAND CHEROKEE I PURCHASED FROM NEUWIRTH CAR DEALERSHIP, IN WILMINGTON, NC. THE REASON I NOW OWN THIS VEHICLE IS BECAUSE THE FIRST JEEP THEY SOLD ME FEEL UNDER THE NC LEMON LAW AND THE INFORMATION WAS NOT DISCLOSED TO ME BEFORE I PURCHASED THE FIRST JEEP AND I RETURNED IT 3 TIMES FOR THE SAME PROBLEM THE DRIVESHAFT. THE PROBLEM WITH THIS ONE IS YOU CAN NOT PUT IT IN 4 WHEEL DRIVE UNLESS YOU USE BOTH HANDS AND PUSH HARD ON THE FLOOR TO SHIFT THE GEAR, THEY SAID THEY WOULD REPLACE THE TRANSFER CASE, BUT WHEN THEY CALLED ANOTHER DEALER THEY HAD REPLACED THE CASE IN 2 OTHERS AND SAID THE NOISE WAS STILL THERE, THAT IT WOULD NOT MAKE A DIFFERENCE IF THEY REPLACED IT. SO FAR THEY HAVE NOT REPLACED IT. IT MAKES A HUMMING NOISE WHILE SITTING IDLE AT A STOP LIGHT, AND MADE A LOUD CLINGING SOUND WHEN I PUT IT IN REVERSE, (TOOK IT BACK TWICE BEFORE THEY FIXED IT) THEY SAID IT WAS NORMAL FOR THE CLINGING SOUND THE SECOND TIME I TOOK IT IN IT COST THEM 1300 TO FIX "NOTHING". I STILL HAVE THE HUMMING IT'S WORSE NOW, AND THE CLINGING NOISE COMES AND GOES. THEY DO NOT KNOW WHY. WHEN I CALLED MR. GILLILAN AT THE DEALERSHIP, HE SAID WHAT DO YOU WANT ME TO DO ABOUT IT" HE SAID THE ONLY CHOICES I HAD WAS TO TRADE AGAIN BUT IT WOULD COST ME MONEY, OR LET THEM KEEP TRYING UNTIL THE PROBLEM IS FIXED, HOW CAN THEY FIX THE PROBLEM IF THEY DON'T KNOW WHAT THE PROBLEM IS AND HOW LONG WILL THIS TAKE. I HAVE MISSED WORK HOURS AND DAYS DEALING WITH THESE CHRYSLER VEHICLES. I WOULD TELL YOU WHAT THE PROBLEM IS BUT THEY DON'T KNOW TO TELL ME. I CAN'T HAVE IT LOOKED AT BY ANY ONE ELSE BECAUSE IT WOULD VOID MY WARRANTY. IT'S NOT THAT I DON'T LIKE THE CAR BUT I THINK IF I'M PAYING ALL OF THIS MONEY FOR THIS VEHICLE I SHOULD BE HAPPY, BY AT THIS TIME I'M VERY UNHAPPY WITH THE PERFORMANCE AND THE ANSWERS I'M RECEIVING FROM THIS DEALER. I HAVE OWNED THIS VEHICLE FOR 3 MONTHS THANK YOU FOR YOUR TIME. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044250October 20, 2003
AIR BAGS:FRONTAL
WHILE DRIVING 65 MPH VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. UPON IMPACT, NEITHER AIR BAG DEPLOYED. AS A RESULT, DRIVER SUSTAINED SEVERE INJURIES TO THE UPPER BODY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10039567September 26, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD TO HAVE THE TRANSMISSISION TAKEN OUT AND SEALS AND O-RINGS REPLACED 2 TIMES FOR LEAKING FLUID. THE THIRD TIME IT LEAKED THEY HAD TO REPLACE THE ENTIRE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032446September 12, 2003
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
WHEN BRAKING, THE PEDAL FELT SOFT AND INTERMITTENTLY THE DRIVER WOULD SIMULTANEOUSLY APPLY THE ACCELERATOR PEDAL. THIS CAUSED THE VEHICLE TO LURCH FORWARD. THE DEALER WAS NOTIFIED AND INFORMED THE CONSUMER THAT THE BRAKE PEDAL WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. NOTHING WAS SAID CONCERNING THE BRAKE AND THE ACCELERATOR PEDAL BEING TOO CLOSE. *PH THE DEALER VERIFIED THAT THE 2003 MODELS HAD SOFTER BRAKE PEDAL THAN THE PREVIOUS YEAR MODELS. THE PEDAL WAS SO LOW THAT IT WAS EASY TO HIT THE GAS PEDAL. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026660August 22, 2003
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED SUDDEN ACCELERATION AND CONSEQUENTLY THE CONSUMER WAS INJURED. *AK *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Jeep Grand Cherokee