Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10259584February 22, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY 2002 GRAND JEEP CHEROKEE'S HEAT STOPPED WORKING AND I WAS TOLD THAT THE ACTUATOR DOORS WERE GONE. THIS WAS DETERMINED BY THE DEALER. NOW MY HEATED SEATS HAVE STOPPED WORKING.THE DEALERSHIP GAVE ME AN ESTIMATE OF ABOUT 1300.00 DOLLARS TO REPLACE THE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257094February 1, 2009
SEATS
APPROXIMATELY MID JANUARY, THE DRIVER'S SIDE HEATED SEAT CUSHION OVERHEATED AND CAUGHT FIRE. LUCKILY TURNING OFF THE SWITCH EXTINGUISHED THE FIRE. HOWEVER IT LEFT A COUPLE OF INCH LONG BURN MARK IN THE LEATHER SEAT COVER. WE HAD BEEN NOTICING "HOT SPOTS" IN THE HEATING ELEMENT, AND MY WIFE HAD PLACED A FLEECE HOOD ON THE SEAT TO SIT ON. THIS ALSO RECEIVED SOME MELTING BUT SAVED HER FROM ANY BURNS. DISCUSSION WITH FAMILY AND FRIENDS LEAD TO THE DISCOVERY OF A RECALL INVOLVING JEEP HEATED SEATS. I CONTACTED MY LOCAL DEALERSHIP AND WAS INFORMED THAT MY VEHICLE DID NOT FALL UNDER THE RECALL GUIDELINES. RECALL WAS FOR '03 & '04 MODELS, I HAVE A '02. I ASKED IF THEY WOULD COVER THE REPAIRS ANYWAY AS THE PROBLEM WAS THE SAME, THEY DECLINED. I THEN CONTACTED CHRYSLER/JEEP BY PHONE. I RECEIVED THE SAME RESPONSE FROM A REPRESENTATIVE AND THE SUPERVISOR. WHEN I ASKED ABOUT AN APPEALS PROCESS THEY SAID I HAD JUST BEEN THROUGH IT BY TALKING TO THE SUPERVISOR. MY UNDERSTANDING OF THE '03/'04 RECALL IS THAT BOTH DRIVER AND PASSENGER SEATS AND SEAT BACK HEATING ELEMENTS WOULD BE REPLACED DUE TO POTENTIAL FAILURE. I AM CONCERNED THAT JUST FIXING THE "BROKEN PART" WOULD LEAVE THE POSSIBILITY OF THIS OCCURRING ON THE OTHER SEAT ALSO. I HAVE NOT REPLACED THIS AS YET. WE ARE JUST NOT USING THE HEATED SEATS. I AM IN THE PROCESS OF CHECKING ON VARIOUS REPLACEMENT OPTIONS AND PRICES SUCH AS FACTORY PARTS, REPLACEMENT WITH AFTERMARKET PARTS, ETC. I WONDER WHAT OPTIONS ARE AVAILABLE BESIDES PAYING FOR THIS REPAIR MYSELF? *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10257114February 1, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY
MY 2002 JEEP CHEROKEE STARTED BLOWING HEAT ONLY ON THE DRIVERS SIDE AND COLD AIR ON THE PASSENGER SIDE. THE WINDOWS WERE CONSTANTLY FOGGING UP MAKING DRIVING ONLY POSSIBLE BY LOWERING THE WINDOWS TO REDUCE FOGGING. NOW, I HAVE NO HEAT AND THE MECHANIC SAYS IT IS MY BLOWER DOORS AND THAT THIS HAPPENS TO ALOT OF JEEPS. WE HAD TO ABANDON THE VEHICLE DURING A SNOW / FREEZING RAIN EVEN LAST WEEK AND THEN COULDN'T DRIVE IT FOR THE NEXT SEVERAL DAYS DUE TO FREEZING CONDITIONS. I HAVE REPLACED THE HEATER CORE DUE TO FOGGING WINDOWS 2 YEARS AGO AND THE AC HAD TO BE CHARGED CONSTANTLY TO STAY COOL. THIS IS DANGEROUS TO DRIVE AND YOU FREEZE DURING COLD TIMES. I ALWAYS HAVE TO MAKE SURE PRECIP IN NOT EXPECTED WHENEVER WE DRIVE THIS VEHICLE DURING WINTER MONTHS. JEEP OWNERS NEED HELP WITH THIS...! NOW MY PASSENGER WINDOW WONT GO UP EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256608January 28, 2009
VISIBILITY
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 84,400 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255929January 21, 2009
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
MY DAUGHTER WAS RETURNING HOME TO MADISON, AL FROM AUBURN UNIVERSITY, ALABAMA USING INTERSTATE I-65 NORTH. JUST OUTSIDE OF BIRMINGHAM, AL AT MILE MARKER 170 SHE HAD A BLOWOUT OF THE RIGHT REAR TIRE. THE TIRE TREAD SEEMED TO COMPLETELY SEPARATE FROM THE SIDEWALL ALL AROUND THE TIRE. THE TIRE WAS COMPLETELY USELESS. THE TIRE WAS ON A JEEP GRAND CHEROKEE OVERLAND WITH FULL TIME FOUR WHEEL DRIVE, WHICH WE BELIEVE HELPED MY DAUGHTER COME TO A SAFE STOP ON THE HIGHWAY MEDIAN. THE TIRE WAS A GOODYEAR WRANGLER SR A P235/65 R17 DOT MK87 DYWR 0506. WE ARE NOW VERY CONCERNED ABOUT THE QUALITY OF THE REMAINING WRANGLER TIRES ON THIS VEHICLE AND IF IT IS SAFE TO CONTINUE TO USE THEM. PICTURES OF THE DAMAGED TIRE AND THE TIRE ITSELF ARE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255756January 20, 2009
SEATS
EXTREME HEATING OF DRIVER'S SIDE HEATED SEAT WITH SUBSEQUENT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255117January 14, 2009
VISIBILITY
THE BLEND DOORS STOP OPERATING CORRECTLY AND THERE IS NO HEAT AND NO CONTROL OF THE AIR ON THE PASSENGER SIDE OF THE DASH. DASH NEEDS TO BE REMOVED TO REPLACE BLEND DOORS AND MECHANISMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254821January 13, 2009
VISIBILITY
HAVE A 2002 OVERLAND JEEP AND THE HEAT HAS GONE OUT ON IT FOR A SECOND TIME. VERY EXPENSIVE TO KEEP FIXING AND WAS TOLD THIS IS COMMON FOR THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254651January 11, 2009
VISIBILITY
2002 JEEP GRAND CHEROKEE, LAREDO, 4X4 I NOTICED THAT THE VEHICLES HVAC IS NOT FUNCTIONING CORRECTLY. THIS CAUSES SOMETIMES OBSTRUCTED VIEWS IN PASSENGER SIDE COMPARTMENT . THIS OCCURS EVERYDAY WHEN VEHICLE IS RUNNING I'M CURRENTLY IN THE PROCESS OF REPAIRING THIS DEFECT MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254177January 7, 2009
VISIBILITY
$40K JEEP GRAND CHEROKEE LIMITED 50K MILES HEATER / TEMPERATURE FAILURE IN RESPONDING TO ANY SETTINGS DEALER ESTIMATE FOR REPAIR @$1,500.00 REPAIR WITH SAME PART AS PREVIOUSLY MALFUNCTIONED. 30 DAY WARRANTY ONLY NOT REPAIRED UNACCEPTABLE TERMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254032January 6, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
NO HEAT ON PASSENGER SIDE IN JANUARY 2007, SEPTEMBER 2007 NO AIR BOTH SIDES, THEN NOVEMBER 2007 NO HEAT AT ALL FROM BOTH SIDES. THE JEEP HAS BEEN IN AND OUT OF THE DEALER ALL YEAR WITH MANY ISSUES, AS EMPLOYEE OF CHRYSLER , I LOVE MY JEEP THAT I PURCHASED NEW, JUST NOT HAPPY WITH THE REPAIR WORK NEEDED ALL THE TIME . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253902January 5, 2009
VISIBILITY
2002 JEEP GRAND CHEROKEE OVERLAND. HEATER/DEFROSTER BLOWING COLD AIR CAUSING WINDSHIELD TO FREEZE UP. I SEARCHED THE COMPLAINTS AND CANNOT BELIEVE THAT THERE HASN'T BEEN A RECALL ON THIS MODEL VEHICLE. HAS 60 MINUTES OR THE NATIONAL MEDIA BEEN APPRISED OF THE PROBLEMS WITH THIS MODEL VEHICLE? THIS IS WHAT I BELIEVE IS A SERIOUS PROBLEM. MAYBE NOT IF YOU LIVE IN FLORIDA, BUT I LIVE IN CONNECTICUT. I ONLY HOPE SOMEONE WAKES UP AND ADDRESSES THIS ISSUE!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253635January 2, 2009
VISIBILITY
THE AUTOMATIC BLEND DOORS TO CONTROL THE HEAT ARE BROKEN AND NOW ONLY BLOWS COLD AIR OUT OF MY VENTS, MY WINDSHIELD NOW FREEZES UP VERY EASILY AND MAKES DRIVING IN FREEZING CONDITION VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252912December 27, 2008
VISIBILITY
THE HEATER ON MY 2002 JEEP GRAND CHEROKEE BLOWS COLD AIR ON THE DRIVERS SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251922December 16, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PASSENGER WINDOW MOTOR BROKE. THIS WAS THE THIRD WINDOW MOTOR TO BREAK WITHIN 2 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251929December 16, 2008
VISIBILITY
TODAY WHILE DRIVING MY 2002 JEEP GRAND CHEROKEE OVERLAND, THE HEATER STOPPED SENDING WARM AIR TO THE DRIVERSIDE DEFROSTER AND HEAT OUTLETS (HAS DUAL ZONE CONTROLS). I SUSPECTED IT WAS A PROBLEM WITH THE "FLOW DOORS" WHICH CONTROL THE AMOUNT OF WARM AIR TO ENTER THE PASSENGER CABIN. UPON RESEARCHING THE PROBLEM ON THE INTERNET, IT APPEARS THIS IS AN IDENTIFIED DEFECT AFFECTING MANY JEEP GRAND CHEROKEE OWNERS. THE PROBLEM IS APPARENTLY NOT CORRECTABLE WITHOUT REPLACING THE "FLOW DOORS" AND DOOR ACTUATORS. I CALLED THE LOCAL DEALERSHIP AND THEY ACKNOWLEDGE IT IS A KNOWN PROBLEM AND HAVE RECEIVED A TECHNICAL SERVICE BULLETIN ON THE ISSUE. ESTIMATED REPAIR COST IS $1100 PLUS. MY OPINION IS THAT SINCE IT IS A KNOWN MANUFACTURING DEFECT, IT SHOULD BE COVERED THROUGH A RECALL AND AT NO EXPENSE TO THE OWNER. ALSO THE FIX PROVIDED BY CHRYSLER DEALERSHIP IS KNOWN TO FAIL PREMATURELY AFTER SHORT PERIOD OF OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252027December 16, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEATER/AIR CONDITIONER BEGAN WORKING LESS AND LESS EFFICIENTLY. NOW NEITHER WILL WORK AT ALL, CAUSING MY FAMILY TO TRAVEL UNLESS THE WEATHER IS JUST RIGHT. NOTHING THE REPAIRS COST $1400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251802December 15, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THIS IS A COMPLAINT AGAINST NHTSA. IT APPEARS THAT EVEN THOUGH 100'S OF CONSUMERS HAVE COMPLAINED ABOUT A CERTAIN PROBLEM WITH THE AIR FLOW BLEND DOOR ON JEEP GC PRODUCTS NOTHING IS DONE ABOUT IT. IT IS OBVIOUS THAT THIS FAILURE IS A DEFECT AND NOT A WEAR AND TEAR PROBLEM. I AM SURE THERE WOULD BE 1000'S OF COMPLAINTS BUT NOT EVERYONE KNOWS ABOUT THIS SITE OR THEY DON'T HAVE A COMPUTER. IT APPEARS THAT THIS WEB SITE DOES NOTHING BUT ALLOW PEOPLE TO VENT ABOUT PROBLEMS WITH THEIR VEHICLES AND NOTHING MORE IS DONE ABOUT IT OR WITH IT. OUR TAX DOLLARS PAY THESE PEOPLE AT NHTSA AND WE GET NOTHING FOR OUR MONEY. THEY DON'T CARE ABOUT HOW MUCH MONEY IT COSTS YOU TO FIX SOMETHING AND THEY DON'T CARE IF IT COULD POSSIBLY CAUSE YOU PHYSICAL INJURY OR EMOTIONAL PAIN BECAUSE IF THEY DID THEN THEY WOULD HAVE DETERMINED THAT THIS PROBLEM IS A DEFECT. . THIS IS NOT THE FIRST TIME I HAVE BEEN PERSONALLY AFFECTED BY THE ACTIONS, WELL LACK OF ACTIONS BY THE NHTSA. I FEEL IT IS A WASTE OF TIME FOR ANYONE TO FILE A COMPLAINT WITH THE NHTSA SINCE THEY DO NOTHING WITH THE INFORMATION YOU GIVE THEM. HAVE A HAPPY HOLIDAY SEASON ALL YOU JEEP GRAND CHEROKEE OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251430December 10, 2008
ELECTRICAL SYSTEM
2002 JEEP GRAND CHEROKEE, LIMITED, 4X4 1. I NOTICED THAT VEHICLES HVAC IS NOT FUNCTIONING CORRECTLY. COULD CAUSE SOME OBSTRUCTED VIEWS IN PASSENGER COMPARTMENT FROM NOT WORKING PROPERLY. 2. FAILURE OCCURS EVERYDAY WHEN VEHICLE IS RUNNING 3. I'M CURRENTLY IN THE PROCESS OF REPAIRING THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251205December 9, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOWS IN THIS JEEP HAVE ALWAYS WORKED GREAT. ON DECEMBER 3TH, WE ROLLED THE WINDOW DOWN, BUT IT WOULDN'T GO UP. THE REGULATOR IN THE PASSENGER SIDE FRONT WINDOW BROKE AND THE WINDOW WILL NOT ROLL UP. IT WILL SOON BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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