Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#766821September 7, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CAR WAS IN PARK WITH ENGINE RUNNING WITH NO ONE IN THE CAR AND VEHICLE SUDDENLY JUMPED INTO REVERSE, BEGAN BACKING UP AND PICKING UP SPEED. THE CAR TRAVELED IN A WIDE CIRCLE CROSSING BACKWARDS ACROSS ALL LANES OF TRAFFIC. A MAN AT THE SCENE CHASED THE VEHICLE GOT THE DOOR OPEN AND ATTEMPTED TO STOP THE VEHICLE. THE CAR ULTIMATELY PICKED UP MORE SPEED, JUMPED A CURB AND CRASHED INTO A METAL FENCE. THE MAN INJURED HIS SHOULDER AS HE ATTEMPTED TO STOP THE VEHICLE. THANKFULLY THE ONLY OTHER VEHICLE AT THE SCENE WITNESSED WHAT WAS HAPPENING AND MANAGED TO ESCAPE DAMAGE OR INJURY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#766839September 7, 2002
VEHICLE SPEED CONTROL
THIS SAME SITUATION HAS HAPPENED FOUR TIMES. ENGINE LIGHT DID NOT APPEAR UNTIL THE 4TH INCIDENT. EACH TIME I HAD BEEN DRIVING FOR ABOUT AN HOUR WITH THE AIR CONDITIONER ON. I MISSED A TURN, STOPPED, PUT THE CAR IN REVERSE, STOPPED AND THEN PUT IT IN DRIVE. HOWEVER, THE CAR ENGINE JUST RACED AND WHEN I PUT THE PEDAL TO THE FLOOR, THE CAR WOULD ONLY GO ABOUT 35 MPH. I'VE ALMOST BEEN KILLED SEVERAL TIMES. THE ORIGINAL DEALERSHIP (JOE JACOBY) COULD NOT IDENTIFY THE PROBLEM AND NOW REFUSES TO RETURN MY CALLS. I'M NOW DRIVING ANOTHER HOUR FURTHER AWAY (2 HOURS FROM HOME) TO A DEALERSHIP THAT IS AWARE OF THE PROBLEM. THIS IS THE 2ND TIME I'VE HAD IT IN...LAST TIME I PAID $700 FOR SERVICE. IF I DON'T GET THIS FIXED SOON, EVENTUALLY SOMENE WILL HIT ME AS I PULL OUT AT 35 MPH ONTO A 65 MPH HIGHWAY. UNFORTUNATELY I THINK MY PRETTY SUV IS A LEMON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766773September 5, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WE OWN A SMALL STORE AND MY HUSBAND HAD PULLED UP TO THE GA TANK TO FILL UP THE JEEP. HE GOT OUT AND PROCEEDED TO PUT GAS IN THE TANK WHEN IT SUDDENLY JUMPED INTO REVERSE AND SPED BACKWARD. THE JEEP WAS GOING AT AN EXCESSIVE SPEED AND THE DOOR WAS OPEN, IT HIT A POST AND BENT THE DOOR BACK. MY HUSBAND PROCEEDED TO JUMP INTO THE JEEP AND APPLIED THE BRAKES AND SKIDDED TO A STOP. MY HUSBAND PULLED SOME MUSCLES IN HIS CHEST AND BRUISED SOME RIBS. I HAVE CONTACTED CHRYSLER AND A CONSULTANT HAS BEEN SENT OUT, BUT IN MY CALLS TO THE COMPANY I HAVE NOT BEEN ABLE TO TALK WITH ANYONE THAT CAN TELL ME WHAT TO DO OR WHERE TO CALL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8017778September 3, 2002
AIR BAGS:FRONTAL
WHILE DRIVING AT 35 TO 40MPH, CONSUMER WAS INVOLVED IN A FRONTAL COLLISION AND NONE OF THE AIR BAGS DEPLOYED, CAUSING INJURIES TO OCCUPANTS OF VEHICLE.*AK. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#766027August 22, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I FIRST CALLED THE DEALERSHIP; THEY REPORTED THERE WERE NO RECALLS ON THIS TYPE OF DEFEAT. THEN I REPORTED THE INCIDENT TO MY INSURANCE COMPANY. I LATER FOUND THERE IS AN INVESTAGATION ON THIS HAPPENING TO JEEPS. I DID $8,000 DAMAGE TO MY JEEP AND ANOTHER CAR. NO SAFETY DEFECT LISTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8016335August 14, 2002
SEATS:FRONT ASSEMBLY:POWER ADJUST
WHEN DRIVING BOTH FRONT POWER SEATS WOBBLE FROM SIDE TO SIDE. VEHICLE HAS BEEN TAKEN TO DEALER 4 TIMES. DEALER STATED IT WAS A CHARACTERISTIC OF THE VEHICLE, AND THERE WAS NOTHING HE COULD DO. CONSUMER HAS FILED FOR THE LEMON LAW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567042August 9, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE APPLYING BRAKES, THE STEERING WHEEL WOULD SHAKE, THE DEALER STATED THAT THE ROTORS WERE WARPED AND NEEDED TO BE REPLACED, DEALER WOULD NOT REPLACE THE ROTORS UNLESS THE CALIPERS WERE REPLACED AS WELL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015831August 8, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
DEBRIS IS ACCUMULATING IN INTAKE MANIFOLD, AND COULD RESULT IN A FIRE. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015897August 8, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHEN DRIVING AND APPLYING BRAKES VEHICLE WILL SHAKE AND SHIMMY VERY HARD. CONSUMER BELIEVES THAT ROTORS ARE DEFECTIVE, THE DEALER FOUND THAT THE ROTORS WERE WARPED AND REPLACED THEM UNDER WARRANTY, THERE IS AN ODOR AND HUMMING SOUND COMING FROM THE A/C WHEN TURNING ON THE SYSTEM, THE DELER HAS BEEN UNABLE TO DUPLICATE THE PROBLEM, THE VEHICLE EXPERIENCED LOW IDLE WHILE IN GEAR, THE DEALER FOUND IT NECESSARY TO FLASH THE PCM, EXHAUST MANIFOLD WAS LOOSE CAUSING IT TO MAKE A RATTLING NOISE.*AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015475August 5, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKES ARE APPLIED FRONT END OF VEHICLE WILL VIBRATE DUE TO WARPED BRAKE ROTORS. CONTACTED DEALER, DEALER RESURFACEDROTORS, BUT PROBLEM REOCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765217August 5, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE STARTED SHAKING WHEN BRAKES WERE APPLIED. DEALER SAID THAT ROTORS WERE WARPED AND HAD TO BE RESURFACED. THIS HAPPENED AT 18,000 AND IS NOW HAPPENING AGAIN AT 28,000 MILES. THERE IS DEFINITELY A DEFECT IN THE ROTORS AND JEEP SHOULD REPLACE THEM AT NO COST TO THE CONSUMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765242August 5, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014323July 19, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, VISIBILITY:WINDSHIELD, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, EXTERIOR LIGHTING:TAIL LIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, SUSPENSION
WHILE DRIVING, CONSUMER APPLIED BRAKES AND WITHOUT WARNING BRAKES MADE NOISE AND SKIPPED. *AK THE REAR AXLE SEALS WERE LEAKING. LEFT FRONT OUT SIDE MIRROR WAS LOOSE. THE RIGHT FRONT WINDOW RATTLES. THE REAR HATCH LIGHT WAS INOPERABLE. THE BRAKES PULSATED AND THE ROTORS WERE RESURFACED. SHOCK ABSORBER MAKES NOISE WHEN HITTING SLIGHT BUMPS. THE VEHICLE RATTLE IN FRONT AT 15-30 MPH. THE FRONT TIRES WERE WEARING OUT DUE TO MISALIGNMENT. THE VEHICLE WAS HARD TO START AFTER WARMED UP. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764064July 11, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT THIS JEEP NEW. I WAS SHOCKED WHEN I FOUND OUT HOW ABRUPT THE TRANSMISSION CHANGED GEARS. I WAS EVEN MORE SHOCKED WHEN I TOOK THE JEEP IN FOR REPAIRS AND I WAS TOLD THIS WAS A NORMAL CHARATARISTIC FOR THIS TYPE OF VEHCILE. NONETHELESS, THE DEALER CHANGED THE "SPIDER GEARS" IN AN EFFORT TO CORRECT A PROBLEM THAT REALLY WASN'T THERE. HAVE YET TO FIGURE THAT ONE OUT. THIS JEEP IS DANGEROUS DUE TO THE ABRUPT , LURKING MOTION IT MAKES AT HIGHER SPEEDS. DEALERSHIP SAYS THERE IS NO PROBLEM AND DAIMLERCHRYSLER SAYS THE SAME THING. IT'S A NORMAL OPERATION OF THE TRANSMISSION. LIES, LIES, AND MORE LIES. I'M GOING TO COURT AND GET MY MONEY BACK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763801July 3, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I WENT TO MIDAS(BRAKE SPECIALISTS) AND THEY TOLD ME THE FAILURE WAS DUE TO FAILURE ON THE ROTORS, THEY ALSO EXPLAINED THAT THE MAJORITY OF THESE CHEROKEES HAVE THE SAME PROBLEM EVEN IF THERE ARE NEW VEHICLES. AFTER THIS I WENT TO THE DEALERSHIP AND THEY INDICATE ME THAT THE PROBLEM EXISTS BUT IT WAS COVERED BY THE WARRANTY FOR THE FIRST 12,000 MILES. THIS CAR DOESN'T EVEN HAVE A YEAR. PLEASE HELP!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763779July 3, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
SUV PUT IN PARK IN DRIVE WAY, EXITED SUV AND WALKED AROUND BEHIND SUV TO TALK TO CHILD IN YARD, LEFT THE DRIVER SIDE DOOR OPENED. TURNED FROM TALKING TO CHILD TO RETURN TO VEHICLE AND NOTICED IT WAS MOVING QUITE FAST IN REVERSE. ATTEMPTED UNSUCESSFULLY TO ENTER CAR FROM PASSENGER SIDE. NOTICED SUV TURNING INTO SAFE DIRECTION FROM PEOPLE, PETS, AND PROPERTY AND TOWARD TREES. CLOSED DOOR ON PASSENGER SIDE. SUV DRIVER SIDE DOOR HIT TREE, BENDING THE DOOR COMPLETELY FORWARD INTO THE FRONT QUARTER PANEL AND RIPING INTERIOR OF DOOR OFF. LUCKILY NO ONE WAS INJURED, OR MORE PROPERTY DAMAGED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8013040July 1, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS ARE NOT WORKING CORRECTLY, AND BRAKES MAKE NOISE WHEN BEING APPLIED. ALSO, THERE IS EXTENDED STOPPING DISTANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763479June 25, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE HAS 18K+ MILES. WHEN BRAKING AT SPEEDS OVER 45MPH, THE STEERING WHEEL SHAKES/VIBRATES. I HAVE NOT YET TAKEN THE VEHICLE TO THE DEALER, BUT JUDGING FROM ALL THE SIMILAR COMPLAINTS THAT HAVE BEEN LOGGED, IT SOUNDS LIKE THE ROTORS ARE WARPED. IT SOUNDS LIKE THIS HAS BEEN AN ONGOING PROBLEM FOR JEEP GRAND CHEROKEES. I THINK IT'S UNACCEPTABLE FOR THIS PROBLEM TO OCCUR AT SUCH LOW MILEAGES. WE'VE HAD A LOT OF OTHER CARS BEFORE AND HAVE NEVER HAD THIS PROBLEM WITH THEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763322June 21, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MILLER JEEP IN LEBANON, NH SAYS THIS IS A COMMON PROBLEM WITH 2001/2002 JEEPS. TECHNICAL SERVICE HAS ISSUED A SERVICE NOTE THAT BRAKES ARE NOT LIMITED TO 12,000 WARRANTY PREVIOUSLY STATED. HOWEVER JEEP HAS REFUSED TO REPLACE THE PROBLEM BRAKE SYSTEM. IF THIS IS A COMMON PROBLEM, WHY CAN JEEP GET AWAY WITH SELLING DEFECTIVE SYSTEMS WITH NO REPLACEMENT POLICY?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763016June 13, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I BELIEVE THE ROTORS TO PRE-MATURELY WARP ON THE JEEP CHEROKEE. I BROUGHT THEM IN FOR A "COURTESY" SERVICING, BUT THEY SOON WARPED 4,000 MILES LATER. PROBLEM IS VIBRATION AT HIGHWAY SPEEDS WHEN APPLYING BRAKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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