Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10124306June 6, 2005
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
HELLO, I AM THE OWNER OF A 2000 JEEP GRAND CHEROKEE LAREDO WITH THE VIN#: [XXX]. I AM EXPERIENCING THE FOLLOWING ISSUES WITH MY VEHICLE: THE STEERING FEELS LOOSE, FEELS LIKE IT IS STICKING AND IT SEIZED ONCE. I HAD THE VEHICLE INSPECTED BY A DEALERSHIP AND WAS TOLD THAT THE STEERING GEAR BOX IS DEFECTIVE AND NEEDS TO BE REPLACED. SINCE I AM VERY CONCERNED ABOUT THE SAFETY OF MY FAMILY, WE HAVE DISCONTINUED DRIVING THE VEHICLE FOR NOW. AFTER SOME RESEARCH FOR THE POSSIBLE ROOT CAUSE OF THIS PROBLEM I FOUND THE FOLLOWING RECALL NOTICE: 2000 JEEP GRAND CHEROKEE LAREDO NHTSA RECALL ID NUMBER: 99V312000 RECALL DATE: NOV 04, 1999 COMPONENT: STEERING:GEAR BOX (OTHER THAN RACK AND PINION) POTENTIAL UNITS AFFECTED: 1259 PLEASE REVIEW INTERESTINGLY ENOUGH, MY OWN VEHICLE WAS ALSO BUILT IN AUGUST OF 1999 (PER STICKER ON VEHICLE). AFTER TALKING TO THE DEALERSHIP TO SEE IF MY VEHICLE WAS INCLUDED IN THE RECALL, I WAS ONLY TOLD THAT THERE ARE NO OPEN ISSUES LISTED ON MY VEHICLE AND THEY COULD NOT EVEN TELL ME IF MY STEERING GEAR WAS REPLACED AT THE TIME OF THE PREVIOUS OWNER. AFTER CALLING CHRYSLER CORPORATE CUSTOMER SERVICE, I WAS ALSO TOLD THAT THERE IS NO OPEN RECALL ON MY VEHICLE AND THAT THERE IS NOTHING THEY COULD DO FOR ME. HERE IS MY REQUEST TO YOU: PLEASE CONTACT DAIMLER CHRYSLER TO GET SOME MORE INFORMATION AS TO WHY MY VEHICLE IS NOT INCLUDED IN THIS RECALL EVEN THOUGH IT WAS BUILT IN EXACTLY THE SAME TIME FRAME AS ALL THE RECALLED VEHICLES. I WOULD EXPECT FOR DC TO INCLUDE MY VEHICLE IN THIS RECALL AND REMEDY THE DEFECT IN THEIR COMPONENT BEFORE ANYBODY GETS HURT. THANK YOU VERY MUCH FOR YOUR HELP. BEST REGARDS, [XXX] *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122597May 31, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFROST BLEND DOOR PASSENGER SIDE INOP ICE ON WINDSHIELD.UNABLE TO SEE THRU PASSENGER SIDE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122405May 29, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I PURCHASED MY 2000 JEEP GRAND CHEROKEE IN 2002. CHRYSER PURCHASED IT BACK FROM THE ORIGINAL OWNER DUE TO A BRAKE ISSUE. THE DEALER ASSURED ME THE PROBLEM WAS RESOLVED. WITHIN SIX MONTHS THE VEHICLE BEGAN TO SHAKE VIOLENTLY UPON BRAKING. THE DEALER RESURFACED THE ROTORS AND IT WAS OKAY FOR A FEW THOUSAND MILES, THEN BEGAN THE SEVERE SHAKING AGAIN. CHRYSLER AND THE DEALERSHIP HAVE REFUSED TO PROVIDE A SOLUTION. WE HAVE SINCE REPLACED THE ROTORS BY AN INDEPENDENT MECHANIC AND THE PROBLEM HAS RE-OCCURED. I HAVE SINCE READ NUMEROUS COMPLAINTS ON THE INTERNET ABOUT A BAD DESIGN THAT CONTINUES TO WARP THE ROTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122176May 26, 2005
SEATS
BEARINGS CAME APART ON SEAT GLIDE ASSEMBLY.STRESS ON WEAKER PARTS CAUSED ASSEMBLY TO FAIL.REPLACED UNDER WARRANTY.ONE YEAR LATER THE SAME THING OCCURED ON NEW ASSEMBLY.THE METAL ON THE ENTIRE ASSEMBLY HAS STARTED TO CRACK .I AM FORCED TO PURCHASE A NEW SEAT THAT MAY ALSO BE DEFECTIVE.NO LONGER UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121672May 20, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: BRAKES WERE A CONSTANT PROBLEM THAT BEGAN AT 80,00 MILES. ROTORS HAVE BEEN REPLACED EVERY 8000 MILES. DEALER REPORTED IT WAS A WEAR AND TEAR ISSUE. VEHICLE WAS REGULARLY SERVICED. BRAKES BEGAN SHOWING A WEARING PROBLEM. ROTORS BECOME WARPED AND W-WHEEL ANTI LOCK BRAKES BECAMEE DEFECTIVE. HAPPENED WHILE DRIVING IN ALL WEATHER CONDITIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121265May 18, 2005
SERVICE BRAKES, HYDRAULIC
WHEN APPLYING BRAKES AT SPEEDS OF AROUND 30 MPH OR MORE THE VEHICLE'S FRONT END SHIMS VIOLENTLY. THE VEHICLE SHAKES AS THE FRONT WHEELS ARE SEEN OSCILLATIONS FROM RIGHT TO LEFT, WHICH RESULTS IN A LOST OF STEERING. THE DEALER ATTRIBUTES THIS TO WARPED ROTORS. WHILE WARPED ROTORS MAY CAUSE A BRAKING ISSUE THEY SHOULD NOT CAUSE OSCILLATIONS IN THE FRONT WHEELS. REPLACING THE ROTORS AND PADS MIGHT TEMPORARILY IMPROVE THE PERFORMANCE IT WILL NOT CORRECT THE UNDERLYING PROBLEM OR DESIGN FLAW THAT CAUSES THE OSCILLATIONS IN THE STEERING OF THE FRONT WHEELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120250May 9, 2005
SEATS:FRONT ASSEMBLY:RECLINER
DT: WAS DRIVING AND NOTICED THE SEAT WOBBLING, SEAT MOUNT ADJUSTER ANGLE BRACKET BROKEN ON DRIVER'S SIDE SEAT. ANGLE BRACKET FAILED. CONTACT FELT IT WAS A DESIGN FLAW. DEALER STATED HE SAW BRACKET FAILURE BEFORE ON OTHER VEHICLES. MANUFACTURER WILL NOT HELP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120376April 27, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH, EXTERIOR LIGHTING:TAIL LIGHTS
CONSUMER IS REQUESTING REIMBURSEMENT FOR DEFECTIVE IGNITION KEY LOCKING SYSTEM.***NO ANSWER REQUIRED***. *MR THE CONSUMER WAS TOLD THERE WERE PROBLEMS WHERE THE TUMBLER BECOME FROZEN AND THE LOCKING PINS FALL OUT MAKING THE KEY INOPERABLE. THE CONSUMER HAD A BURNED OUT TAIL LIGHT BULB REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118268April 22, 2005
POWER TRAIN:AXLE ASSEMBLY
REAR AXEL ON MY 2 WD GRAND CHEROKEE (JEEP) NEEDED TO BE REPLACED UPON DECELERATION THE PARTS MADE A GRINDING SOUND TOOK IT TO THE CHUCK HUTTON DEALERSHIP ON MT. MORIAH AND THEY DIAGNOSED THE PROBLEM. $890.00 PLUS TAX AND HAZ DISP. FEE OF $39.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116701April 10, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE ENGINE SPEED ON MY 2000 JEEP GRAND CHEROKEE ACCELERATES UNEXPECTED AND VERY SPORADIC WILL ENGINE IS IDLEING OR ON THE HIGHWAY. I HAVE TAKEN THE VEHICLE TO THE DEALER AND OTHER MECHANICS AND THEY CANNOT FIND WHATS WRONG WITH IT. THE DEALER RE-SET THE COMPUTER PER A SERVICE BULLETIN BUT THAT DIDN'T HELP. I HAVE MANAGED TO CONTROL THE SPEED FLUCTATIONS BY DEPRESSING THE GAS PEDAL SEVERAL TIMES AND IT BRINGS IT DOWN TO NORMAL SPEED OR IDLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117713March 30, 2005
SEATS
2000 GRAND CHEROKEE WAS REAR ENDED AND THE DRIVER SEAT BROKE AWAY FROM THE FLOORBOARD.*MR THE CONSUMER STATED WHEN THE SEAT BROKE, THE CUSHION RAISED UP AND THREW THE HER BACKWARDS AND CAUSED HER TO LOOSE CONTROL OF THE VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10113715March 28, 2005
ELECTRICAL SYSTEM
VEHICLE EXPERIENCED SUDDEN STALLING AT VARIOUS SPEEDS. TAKEN TO DEALER FOR CHECK UP, BUT THE CAUSE WAS UNDETERMINED.*AK INITIALLY THE DEALER REPLACED THE CRANK SENSOR WHICH DID NOT RESOLVE THE PROBLEM. THE DEALER LATER DETERMINED THAT A FAULTY SENSOR PACKAGE WAS THE CAUSE OF THE STALLING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115870March 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKE ROTORS HAD TO BE REPLACED THE FIRST TIME AT 12000 MILES. VEHICLE HAS BEEN TO THE REPAIR SHOP THREE TIMES. THEREAFTER, EVERY 10,000 MILES THE ROTORS HAD TO BE REPLACED. CONSUMER STATED THE ROTORS WILL NOT HOLD UP UNDER NORMAL DRIVING CONDITIONS. WHILE DRIVING, THERE IS A STRONG VIBRATION UPON STOPPING THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114756March 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PURCHASED THE 2000 JEEP GRAND CHEROKEE IN MAY 2003. I WAS FILLING UP MY CAR WITH GAS WHEN SOMEONE ELSE ASKED IF I EVER HAD PROBLEMS WITH MY BRAKES. AT THAT POINT I DIDN'T. IN APRIL 2004, I WAS DRIVING ON THE HIGHWAY AND NOTICED THAT THE CAR WOULD SHAKE UNCONTROLLABLY WHEN APPLYING THE BRAKES. DIDN'T SHAKE AS BAD IN CITY DRIVING. I WENT TO MY LOCAL CAR REPAIR SHOP AND THEY TOLD ME THE ROTORS WERE WARPED. PAID TO HAVE THE ROTORS SPUN. NOW IT'S A YEAR LATER AND THE CAR IS SHAKING UNCONTROLLABLY ON THE HIGHWAY. DIDN'T THINK I WAS GOING TO BE ABLE TO STOP FROM HITTING THE CAR IN FRONT OF ME. NOW I HAVE DONE RESEARCH ON THE INTERNET AND SEE THAT THIS IS A KNOWN PROBLEM AND THAT IT IS LISTED IN THE TECHNICAL SERVICE BULLETIN FROM JEEP IN 2002. THIS IS MY FAMILY CAR! I TOO HAVE HAD TO REPLACE THE 2 OF MY DOOR MOTORS AND 1 OF MY WINDOW MOTORS. I CAN'T BELIEVE THAT THERE ARE THIS MANY COMPLAINTS AND NO ONE IS FORCING JEEP TO PUT A RECALL ON THE ROTORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114200March 16, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER DOOR LOCKS ON OUR 2000 JEEP GRAND CHEROKEE LAREDO ARE NOT WORKING CORRECTLY. NOT ONLY IS IT ANNOYING, BUT OFTEN WHEN SOMEONE IS IN THE CAR THE DOOR LOCKS WILL LOCK YOU IN AND YOU CAN NOT GET OUT. YOU CAN'T EVEN MANUALLY UNLOCK THE DOORS. WHAT IF THERE IS A FIRE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109016March 14, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE ROLLS FORWARD WHEN PUT INTO PARK. TAKEN TO DEALER FOR CHECKUP, AND RESULTS SHOW THAT THE TRANSMISSION NEEDED TO BE REPLACED.*AK THE VEHICLE WAS REPAIRED BUT THE CONSUMER STATED THAT HE THINKS THE PART WAS DEFECTIVE. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113849March 9, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE APPLYING THE BRAKE PEDAL VEHICLE VIBRATED UNCONTROLLABLY. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT HOME. DRIVER INSPECTED THE VEHICLE, AND NOTICED THAT THE ROTORS NEEDED TO BE REPLACED, AND REPLACED THEM THREE TIMES. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113446March 4, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE VEHICLE WAS EQUIPPED WITH AUTOMATIC DOOR LOCKS. THE REAR PASSENGER DOORS WILL NOT ALLOW ENTRANCE FROM THE OUTSIDE. OWNER TOOK THE VEHICLE TO THE DEALER, AND HAD THE PASSENGER SIDE REAR DOOR REPAIRED. CURRENTLY, THE DRIVER'S SIDE REAR DOOR WAS DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111937February 22, 2005
VEHICLE SPEED CONTROL
2000 JEEP GRAND CHEROKEE V8 - ENGINE STALLS OUT INTERMITTENTLY WHILE DRIVING. THIS HAPPENS MORE FREQUENTLY IN COLDER WEATHER (50 - 70 DEGREES F), BUT ALSO HAPPENS AFTER THE ENGINE IS HOT. STALLS WHEN FOOT IS OFF THE GAS AND SLOWING DOWN, BRAKING, ETC. IT USUALLY STARTS RIGHT BACK UP. THIS IS DANGEROUS BECAUSE THE VEHICLE IS EXTREMELY DIFFICULT TO STEER WITHOUT POWER. THE VEHICLE HAS BEEN ONE CHYYSLER DEALER 3 TIMES CONCERNING THIS ISSUE, ANOTHER CHRYSLER DEALER ONE TIME, AND A PRIVATE CERTIFIED MECHANIC. NONE HAVE BEEN ABLE TO FIX THE PROBLEM. THE ENGINE LIGHT DOES NOT TURN ON WHEN IT STALLS. NO DIAGNOSTIC CODES ARE STORED IN THE JEEP'S COMPUTER OTHER THAN THE NUMBER OF TIMES IT WAS RESTARTED. SINCE THE PROBLEM IS INTERMITTENT, THE MECHANICS ARE UNABLE TO CORRECTLY DIAGNOSE THE PROBLEM AND DETERMINE IF IT HAS BEEN REPAIRED, BUT THEY REMAIN CAPABLE OF CHARGING LOTS OF MONEY FOR REPLACING PLENUM SEALS, CHECKING THE IDLE, FLUSHING THE TRANSMISSION, CLEANING FUEL FILTERS, TESTING TIME, REPLACING THE PCV VALVE, AND MORE. THE CAR STALLS AN AVERAGE OF ONCE EVERY 10 MILES, LESS IF I DRIVE WITH TWO FEET, KEEPING PRESSURE ON THE THROTTLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111559February 15, 2005
ENGINE AND ENGINE COOLING
THE VEHICLE CUT OFF WHILE THE CONSUMER WAS DRIVING. CONSUMER TOOK THE VEHICLE TO THE DEALER WHERE NO DEFECTS WERE FOUND, AND THE PROBLEM COULD NOT BE DUPLICATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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