Jeep Grand Cherokee Complaints (1998)

1,028 consumer complaints on file.

#891994July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE VEHICLE WAS IN PARK AND IDLING VEHICLE ROLLED BACKWARDS, APPROXIMATELY 65 YARDS BEFORE CONSUMER WAS ABLE TO JUMP INTO VEHICLE TO APPLY THE BRAKES. CONSUMER RUPTURED A DISK IN HER NECK WHEN SHE JUMPED INTO VEHICLE. MANUFACTURER HAS EXAMINED VEHICLE ,AND COULD NOT DETERMINE A CAUSE FOR THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#892011July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS IN PARK WITH ENGINE RUNNING, EMERGENCY BRAKE NOT USED, WHEN IT SUDDENLY WENT BACKWARDS ABOUT 150 FEET THROUGH A FENCE, CONSUMER WAS ABLE TO GET IN, AND SHUT OFF ENGINE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#892026July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
PE 01 021: WHILE PARKED AND IDLING VEHICLE JUMPED OUT OF GEAR INTO REVERSE, AND HIT A PARKED CAR AND INJURE THE CONSUMER. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#892042July 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PARKED IN DRIVEWAY WITH ENGINE RUNNING, EMERGENCY BRAKE NOT ENGAGED, AND VEHICLE SUDDENLY WENT BACKWARD, ACROSS ROAD INTO WOODED AREA. STOPPED WHEN IT HIT A TREE. DAMAGE UNKNOWN AT THIS TIME. NO INJURIES.*AK VEHICLE SUSTAINED $1810.72 IN DAMAGES. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747819July 4, 2001
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
ON THE EVENING OF DECEMBER 1, 1998, I HAD MY 1998 GRAND CHEROKEE IN PARK WITH THE DOOR OPEN WHILE I WAS GETTING MY MAIL FROM A BANK OF MAILBOXES. WHILE I WAS OUT OF THE CAR, IT STARTED TO ROLL BACKWARDS, EVEN THOUGH IT WAS SITTING ON LEVEL GROUND. THE OPEN DOOR HIT THE BANK OF MAILBOXES AND I WAS ABLE TO GET INTO THE CAR TO STOP IT. I REPORTED THIS TO THE INSURANCE COMPANY SINCE I NEEDED TO HAVE THE DRIVERS DOOR REPLACED. THE CAR WAS IN PARK, AND AFTER I GOT IN TO STOP IT FROM ROLLING BACKWARDS, IT WAS STILL IN PARK. I NEVER REPORTED THIS TO JEEP BECAUSE NO ONE BELIEVED ME AND IT HAS NOT HAPPENED SINCE THEN. THE JEEP WAS LEASED, AND I TURNED IT IN ON JUNE 27, 2001 TO GENE'S CHRYSLER IN FAIRBANKS, ALASKA. HOWEVER, AFTER READING ABOUT THIS HAPPENING TO OTHER JEEPS IN THE LA TIMES, I WANTED TO FILE MY COMPLAINT ALSO.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
17
#747826July 4, 2001
VEHICLE SPEED CONTROL
PATRICIA NADEL WAS DRIVING ALONE AT THE TIME OF THE INCIDENT. OUR NEIGHBORS HAVE A GATE ON OUR 1/4 MILE LONG DRIVEWAY. WE HAVE TO OPEN IT TO PROCEED THROUGH. PATTY PUT THE JEEP IN "PARK" AND THEN GOT OUT TO OPEN THE GATE. WHEN SHE REACHED THE GATE, ALL OF A SUDDEN THE JEEP LURCHED INTO "REVERSE" AND SPED BACKWARDS APPROXIMATELY 200 FEET UNTIL IT HIT THE NEIGHBOR'S FLATBED TRAILER AND CAME TO REST. A 6 INCH DEEP GAUGE FROM THE CORNER OF THE TRAILER DUG INTO THE REAR DOOR OF THE JEEP, ALONG THE DRIVER'S SIDE, THROUGH THE BACK DRIVER'S SIDE DOOR AND ALSO THROUGH THE DRIVER'S DOOR. THUS CAUSING $6,000 WORTH OF DAMAGE . THIS HAPPENED TO HER ONCE BEFORE, A FEW MONTHS BACK, WHEN SHE WAS GETTING OUT OF THE CAR, AND AT THAT TIME SHE WAS ABLE TO JUMP BACK IN AND STOP THE CAR. AT THAT TIME SHE THOUGHT SHE HAD PERHAPS NOT PUT THE GEAR SHIFT ALL THE WAY IN PARK, SO FOREVER AFTER THAT FIRST INCIDENT, WHEN STOPPING, SHE HAS FIRST PUT IT IN PARK, AND THEN JIGGLED IT SLIGHTLY TO MAKE SURE IT WAS FIRMLY IN PARK. THAT IS WHAT SHE DID AT THIS PRESENT INCIDENT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747833July 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PUT INTO PARK; IT WAS NIGHTTIME AND DARK OUT. I STARTED TO STEP OUT OF THE CAR AND THE CAR ROLLED BACKWARDS. I WAS STRUCK BY THE OPEN DOOR AND THROWN TO THE GROUND. I FOUND MYSELF FACE DOWN IN THE DIRT AND LOOKED UP TO SEE THE JEEP ROLLING AWAY FROM ME WITH MY CHILD STILL IN THE CAR IN HER BOOSTER. I RAN AFTER THE CAR WHICH STOPPED WHEN THE OPEN DOOR CAUGHT A POST AND BENT FORWARD AND THE REAR OF THE JEEP HIT ANOTHER POST. I WAS TAKEN TO AN URGENT CLINIC AND GOT STITCHES ON MY FACE AND TREATED FOR OTHER ABRASIONS AND STRAINS. ON TWO OTHER OCCASSIONS SINCE THEN MY CAR STARTED MOVING BACKWARDS WHEN IN PARK BUT I WAS STILL IN THE CAR AND WAS NOT HURT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#890773June 20, 2001
FUEL SYSTEM, OTHER
FUEL GAUGE DOES NOT READ CORRECT LEVEL OF FUEL ACTUALLY PRESENT IN VEHICLE. CONSUMER HAS CONTACTED DEALER, AND DEALER, REFUSED TO PROVIDE ANY ASSISTANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890774June 20, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER HAS BEEN TRYING TO CONTACT DEALER SINCE JUNE OF 2000 FOR A RECALL LETTER THAT WAS RECEIVED ON VEHICLE. *AK CONSUMER DOES NOT SPECIFICALLY STATE WHICH RECALL, HOWEVER THERE IS ONLY 1 IN THE RECALL DATABASE FROM A YEAR AGO AND THAT IS DEALING WITH THE ROTOR:DISC HUB, A DEALER 30 MILES AWAY RESOLVED RECALL ISSUE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890697June 19, 2001
FUEL SYSTEM, OTHER, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
GAS GUAGE INDICATES MORE FUEL THAN IN TANK. WHEN TANK SHOWS A 1/4 TANK IT ACTUALLY IS ON EMPTY. DEALER IS FINDING PROBLEM TO CORRECT. CONSUMER WILL ADD MORE INFORMATION. *AK FUEL LEVEL SENDING UNIT FAILED CAUSING VEHICLE TO RUN OUT OF GAS AND CONSUMER TO BE STRANDED ON THE SIDE OF THE ROAD. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746990June 18, 2001
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
I WAS TRAVELING ON THE HWY AT 70-73 MPH. WHEN HOOD LIFTED AND COMPLETELY BLINDED ME. I HAVE BEEN TOLD BY PEOPLE THAT A SAFETY LATCH SHOULD HAVE STOPPED THE HOOD FROM LIFTING THE WAY IT DID. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889944June 7, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
AT FIRST VEHICLE WOULD NOT START, NO PRIOR WARNING. TOWED TO DEALER WHO FOUND WIRING HARNESS HAD STARTED TO MELT. *AK CONSUMER SPOKE WITH A MECHANIC THAT STATES THE WIRING HARNESS HAS BEEN REROUTED, THE HARNESS IN CONSUMER'S VEHICLE RUNS ALONG THE LOWER RADIATOR SUPPORT, NOW THE MAIN WIRING HARNESS RUNS INSIDE THE ENGINE COMPARTMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746518June 6, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I BOUGHT A JEEP GRAND CHEROKEE LIMITED WITH 16,000MILES IN MARCH 2000 & THOUGHT IT WAS A FINE RUNNING VEHICLE WITH EXCELENT BRAKES. JEEP RECALLED THE ROTORS & REPLACED THEM WITH STAINLESS STEEL ONES ON 10/10/2000 AT 29,234MILES. THE MECHANIC COMMENTED ABOUT A PROBLEM & ON THE WAY HOME WE ALSO NOTICED A TERRIBLE CHANGE IN THE CAR. WHEN THE BRAKES ARE APPLIED THE VEHICLE BUCKS & SHUDDERS, PRACTICALLY KNOCKS YOUR TEETH OUT! VERY REDUCED & UNSAFE STOPPING RESULTED. THESE ROTORS HAVE NOW BEEN REPLACED FOUR TIMES & TOMORROW WILL BE THE FIFTH TIME, ALL STILL UNDER WARRENTEE. THESE NEW JEEP ROTORS HAVE BEEN MANUFACTURED OUT OF PLANE, LIKE A WARPED RECORD, RESULTING IN UNSAFE BRAKING & GREAT DISCOMFORT. OUR FINE VEHICLE HAS BECOME A LEMON WITH THESE ROTORS! CHRYSLER WILL NOT GIVE US ANY HELP, EXCEPT TO TELL US TO DEAL WITH OUR LOCAL JEEP SERVICE MANAGER, WHO DOESN'T HAVE A CLUE WHAT TO DO. DO YOU HAVE ANY SUGGESTIONS? LETTER TO THE STATE ATTORNEY GENERAL?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746391June 4, 2001
ENGINE AND ENGINE COOLING:ENGINE
FAULTY HEAD GASKET ... #3 CYLINDER CRACKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746349June 3, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:IGNITION
JEEP DEALERSHIP CANNOT FIND ANY ELECTRICAL FAULTS WHICH CAUSE ENGINE TO SHUT OFF AT HIGHWAY SPEED. THIS HAS OCCURRED TWO TIMES AND REPORTED TO NHTSA DATABASE. I REPLACED A BRAND NEW FACTORY BATTERY PER THE DEALER RECOMMENDATION AFTER A FULL SYSTEM DIANOGSTIC WHICH REVEALED NOTHINHG. BUT ONLY TWO WEEKS AFTER THE DIANOSTIC, I HAD TO REPLACE A DAYTIME RUNNING LAMP MODULE; AND CURRENTLY THE DOOR AJAR INDICATOR LIGHT IS REVERSED. I THINK JEEP HAS MAJOR ELECTRICAL SYSTEM FAULTS WHICH THEY ARE DENYING FROM THE MANY COMPLAINTS I AM READING ONLINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888966May 23, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE TRAVELING AND WHEN DEPRESSING BRAKE PEDAL IT TRAVELED TO FLOORBOARD, CAUSING EXTENDED STOPPING DISTANCE. CONSUMER PUMPED BRAKE PEDAL STILL TO FLOORBOARD. THEN, CONSUMER PULLED VEHICLE OVER, AND NOTICED BRAKE PADS OFF SHOES. PLEASE PROVIDE FURTHER INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888731May 21, 2001
FUEL SYSTEM, OTHER, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE TRAVELING AT APPROXIMATELY 65 MPH VEHICLE STALLED WITHOUT WARNING. DIGITAL CALIBRATION THAT SHOWED AMOUNT OF FUEL IN VEHICLE WAS OFF. GAS GUAGE DASH (NON-DIGITAL) SHOWED THAT THERE WAS FUEL IN VEHICLE WHEN ENGINE STALLED DUE TO NO GAS IN VEHICLE. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745436May 16, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ALL OF THE PROBLEMS IDENTIFIED IN MY COMPLAINTS ARE COVERED BY CHRYSLER EXTENDED WARRANTY. BUT I STRONGLY FEEL JEEP IS BUILDING AN INFERIOR AND UNSAFE PRODUCT WHICH CAN CAUSE SERIOUS ACCIDENTS. THE MOST NOTABLES WERE THE (2) AUTO TRANSMISSIONS FAILURE AT FREEWAY SPEED. THE TRANSMISSIONS HAD TO BE REPLACED AND THE REPLACEMENT UNIT WAS INSTALLED WITH A DEFECTIVE PUMP WHICH ALSO WENT OUT. THE MOST RECENT INCIDENT IS WITH THE ENGINE AND ALL ELECTRICAL SYSTEM SHUTS OFF AT FREEWAY SPEED WITH NO WARNING. THE EXPLAINATION GIVEN WAS A WEAK BATTERY AND LOOSE BATTERY CABLE. ALL OTHER INCIDENTS ARE DUE TO SUB-STANDARD JEEP OEM PARTS. I WISH MY COMPLAINT WILL FORCE JEEP TO INVESTIGATE WHY A JEEP GRAND CHEROKEE 5.9 LIMITED, THEIR FLAGSHIP, WOULD FAILED TIME AFTER TIME AT SUCH A YOUNG MILEAGE. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744769May 1, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I WANT TO KNOW WHY VEHICLES IN MINNESOTA, ESPECIALLY TWIN CITIES AREA, ARE NOT INCLUDED IN THE BRAKE ROTOR SALT BELT RECALL (RECALL 00V136000) ISSUED BY CHRYSLER CORPORATION INVOLVING THE JEEP GRAND CHEROKEE? OUR WINTERS LAST 6 TO 7 MONTHS DURING WHICH THIS YEAR THE STATE OF MINNESOTA WAS RUNNING OUT OF SALT DUE TO THE EXTREME USAGE THIS WINTER REQUIRED. YOU CANNOT TELL ME THAT WE DON'T QUALIFY FOR THIS RECALL. I HAVE RECEIVED A WRITTEN DENIAL FROM DAMLIER-CHRYSLER REQUESTING THIS RECALL BE PERFORMED ON MY VEHICLE. I WAS TOLD THE RECALL DID NOT APPLY TO MY CAR. AM I SUPPOSED TO FEEL SAFE AND SECURE KNOWING THAT THIS PROBLEM EXISTS WHERE HEAVY SALT USAGE OCCURS? DOES ANYONE SEE THE MASSIVE LAWSUIT PENDING FROM OWNERS LIVING IN MINNESOTA? I WANT AN ANSWER TO THIS AND I WANT MY ROTORS REPLACED WITH THE NEW STYLE ROTORS NAMED IN THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886377April 20, 2001
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, AIRBAGS DID NOT DEPLOY, RESULTING IN MINOR INJURIES.*AK *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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