Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10341491July 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL
WHILE PARALLEL PARKING, WITH MY RIGHT FOOT ON THE BRAKE PEDAL, I SHIFTED THE AUTOMATIC TRANSMISSION OUT OF REVERSE. IMMEDIATELY THE ENGINE RAPIDLY REVVED UP AND LURCHED FORWARD. I PRESSED MORE FIRMLY ON THE BRAKE, CAUSING THE CAR (A 2004 JEEP GRAND CHEROKEE) AND MOTOR TO PAUSE, THEN THE MOTOR RAPIDLY REVVED UP AGAIN, OVERCOMING BRAKING. HORRIFIED, AND UNABLE TO STOP THE CAR, I WATCHED AS THE CAR RACED INTO THE VEHICLE AHEAD OF ME. IMMEDIATELY AFTER THE IMPACT, THE ENGINE RETURNED TO NORMAL IDLE. I THEN CHECKED THE CAR: CRUISE CONTROL WAS OFF, MY HANDS WERE STILL GRIPPING THE STEERING WHEEL IN ORDER TO PROVIDE ADDITIONAL LEVERAGE FOR MY FOOT ON THE BRAKE PEDAL, MY RIGHT FOOT WAS STILL FIRMLY IN THE MIDDLE OF THE BRAKE PEDAL AND NOT NEAR THE ACCELERATOR PEDAL, AND THE GEAR SHIFT LEVER WAS IN NEUTRAL. THE VEHICLE AHEAD OF ME SUSTAINED DAMAGE TO ITS BUMPER AND TAILGATE. THIS IS THE 4TH TIME THIS HAS HAPPENED WITH THIS VEHICLE, THE FIRST TWO OF WHICH WERE REPORTED TO YOU EARLIER. IN ALL THREE EARLIER CASES, I WAS ABLE TO BARELY AVOID AN ACCIDENT, BUT NOT THIS TIME. AS NOTED EARLIER, THE JEEP MECHANIC WAS NOT ABLE TO FIND ANY CAUSATIVE PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10340212June 26, 2010
SEATS
2004 JEEP GRAND CHEROKEE E FRONT DRIVER'S SEAT BROKEN CHANGED IT ONCE WITH THE DEALERSHIP BUT IT BROKE AGAIN FROM READING ONLINE COMMENTS FROM OTHER JEEP OWNERS THIS IS AN ON GOING PROBLEM WITH THE FRAME OR SEAT BRACKET SINCE I CHANGED THE FRAME IT BROKE WITHIN 6 MONTHS OF REPAIRING IT AVERAGE COST FOR NEW SEAT FRAME IS ABOUT 600 DOLLARS AT DEALERSHIP AND IT'S NOT FAIR TO HAVE JEEP OWNERS PAY OVER AND OVER AGAIN TO FIX A PROBLEM WITH THEIR JEEP WHEN IT'S JEEPS FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340148June 25, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEEDS, THE ACCELERATOR PEDAL BECAME STUCK IN THE OPEN THROTTLE POSITION. THE CONTACT PLACED THE VEHICLE INTO NEUTRAL AND APPLIED CONSTANT, STEADY PRESSURE TO THE ACCELERATOR UNTIL THE PEDAL RELEASED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THEY DIAGNOSED THE ACCELERATOR THROTTLE PLATE HOUSE AS FAULTY. THE DEALER WAS CONTACTED TO OBTAIN THE PART HOWEVER, THE PART WAS ON BACKORDER UNTIL FURTHER NOTICE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336372June 15, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE THE OIL, THE OIL FILL CAP BROKE IN HALF RESULTING IN HALF OF THE FILL CAP BECOMING STUCK DOWN IN THE OIL VALVE. THE CONTACT STATED THAT HE NO LONGER PUT OIL IN THE VEHICLE DUE TO THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 78,085.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335272June 8, 2010
SEATS
FRONT SEAT SUPPORT BREAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334044June 1, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE OIL PAN HAD BEGUN TO EXHIBIT RUST. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY WERE NO LONGER MANUFACTURING THE PART NEEDED FOR HER VEHICLE AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED NOR WAS IT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332141May 25, 2010
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE DEALER PERFORMED A DIAGNOSTIC AND DISCOVERED THAT THE CRANKSHAFT POSITION SENSOR HAD FAILED DUE TO EXCESSIVE MOISTURE. THE CONTACT WAS ABLE TO LOCATE NHTSA RECALL CAMPAIGN ID NUMBER 04V112000 (ELECTRICAL SYSTEM: STARTER ASSEMBLY) AND INQUIRED WITH THE MANUFACTURER WHO ADVISED THE CONTACT THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS LEFT IN POSSESSION OF THE DEALER WHO WAS REPLACING THE CRANKSHAFT POSITION SENSOR AT THE OWNER'S EXPENSE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331664May 21, 2010
SEATS
THE DRIVERS SEAT BACK WILL NOT STAY IN AN UPRIGHT POSITION, IT GRADUALLY RECLINES, EVEN WHILE THE VEHICLE IS PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330792May 17, 2010
SEATS
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHEN GETTING INTO THE DRIVER SEAT, HE HEARD THE METAL BRACKET UNDER THE SEAT SNAP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT NO REPAIRS WERE PERFORMED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 80,900. THE CURRENT MILEAGE WAS APPROXIMATELY 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330928May 17, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329456May 9, 2010
SEATS
DRIVERS SEAT ROCKS BROKEN BRACKETS THAT HOLD THE SEAT TO THE CAR. I HAVE SEEN THOUSANDS OF FAILURES OF THESE BRACKETS REPORTED ON LINE. THE FIX IS A NEW $1000 SEAT WHICH OFTEN GETS OVERLOOKED AND PEOPLE ARE WELDING (THAT'S WHAT WE PLAN TO DO) A BRACKET WHICH MAY CREATE ADDITIONAL SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328749May 4, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2004 JEEP CHEROKEE BLEND DOORS. I HAVE TO USE A TOWEL WHILE DRIVING TO WIPE THE INTERIOR WINDSHIELD SINCE MY DEFROSTER HAS GONE BAD. WHY DOES CHRYSLER NOT COVER THIS AS I CONSIDER THAT TO BE A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327132April 23, 2010
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM IS NOT WORKING ON MY 2004 JEEP GRAND CHEROKEE. THE GAUGES FOR THE SEATBELT AND AIR BAG STAY ON. THE POWER WINDOWS AND BREAK LIGHTS WORK SPORADICALLY. I HAVE TAKEN MY VEHICLE TO VARIOUS SERVICE PROVIDERS TO CHECK IT AND I KEEP GETTING THE SAME RESULTS. THE SYMPTOMS ARE FIXED TEMPORARILY. I HAVE CONTACTED JEEP WITHOUT SUCCESS AND THEY HAVE NO RECORD OF ANY RECALLS ON THIS TYPE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325182April 12, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH ATTEMPTING TO PARK THE VEHICLE AND A SUDDEN ACCELERATION OCCURRED WHICH CAUSED THE VEHICLE TO CRASH INTO A POLE. THE ENGINE WAS TURNED OFF AND RESTARTED. THERE WAS NO PERSONAL INJURY. THE VEHICLE SUSTAINED DAMAGES TO THE DRIVER SIDE FRONT BUMPER. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE MILEAGE WAS 77,575.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10325193April 12, 2010
SEATS, VISIBILITY, EQUIPMENT
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH COMING FROM A COMPLETE STOP THE POWER WINDOWS AND POWER DOOR LOCKS FAILED TO OPERATE WHEN ENGAGED. THE ADDITIONALLY, A NOISE SOUNDED FROM THE INSTRUMENT PANEL WHENEVER ENGAGING THE POWER WINDOW SWITCH. THE VEHICLE HAD A RECALL REPAIR PERFORMED UNDER NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). HOWEVER, THE FAILURE CONTINUED TO OCCUR AFTER THE RECALL REPAIR. THE POWER WINDOWS AND POWER DOOR LOCKS FAILURES HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320722March 18, 2010
SEATS
METAL BRACKET HOLDING DRIVER SEAT TO THE FLOOR HAS BROKEN TWICE DURING THE OWNERSHIP OF THIS VEHICLE. I WEIGH 250LBS, I'M HEAVY, BUT WE'RE TALKING ABOUT METAL THAT HAS COMPLETELY SNAPPED IN TWO. TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320267March 16, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*-THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LIMITED. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH, THE DRIVER SIDE HEATED SEAT UNEXPECTEDLY ACTIVATED WITHOUT ASSISTANCE. THE SEAT EXERTED EXCESSIVE HEAT. THE FAILURE OCCURRED SPORADIC. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WAITED UNTIL THE SEAT WAS COMPLETELY COOLED DOWN BEFORE HE CONTINUED TO DRIVE THE VEHICLE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). THE VIN WAS EXCLUDED FROM THE RECALL DEFECT. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE IDENTICAL FAILURE ON FIVE SEPARATE OCCASIONS WHERE DIAGNOSTIC TESTING WAS PERFORMED. WHEN THE DEALER PERFORMED THE MOST RECENT DIAGNOSTIC TESTING THE TECHNICIAN INFORMED THAT THE OWNER HE WOULD BE RESPONSIBLE FOR FIFTY PERCENT OF THE REPAIR COST. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT . THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE WAS 104,500. UPDATED 11/16/10. *LJ
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10319075March 11, 2010
SEATS
I HAVE A 2004 GRAND CHEROKEE LAREDO. TODAY WHILE GETTING INTO MY JEEP, MY DRIVERS SEAT FRAME BROKE. LOOSE IN THE FRONT LEFT CORNER. NOW MY DRIVER SEAT ROCKS WHEN I APPLY THE BRAKE OR GIVE GAS. WOW, THANK THE LORD I WAS NOT DRIVING WHEN THIS HAPPENED. I HAVE CONTACTED CHRYSLER ABOUT THIS TO SEE IF THEY WILL ASSIST WITH REPAIR EVEN THOUGH I HAVE 70,000 MILES OF USE. AFTER DOING SOME RESEARCH, IT APPEARS THIS IS A KNOWN ISSUE YET NO RECALLS ARE PERFORMED. IT'S GOING TO COST ME ROUGHLY $700.00 TO GET THIS FIXED. BELOW IS A LINK I FOUND WITH A LOT OF COMPLAINTS AROUND THIS ISSUE. HTTP://VLANE.COM/POLL/30/2001-JEEP-GRAND-CHEROKEE-HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318546March 10, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH THE VEHICLE SUDDENLY BEGUN TO LOOSE POWER. IN ORDER TO RESUME NORMAL ENGINE POWER THE VEHICLE HAD TO BE SHUT OFF AND THEN TURNED BACK ON. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 92500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316231March 3, 2010
VEHICLE SPEED CONTROL
WHEN PREPARING TO GO THROUGH A CAR WASH, I WAS GIVEN AN ANNOUNCEMENT RELATING TO SUDDEN ACCELERATION RELATING TO "SOME JEEP AND TOYOTAS". BEING A JEEP OWNER, I CONTACTED A JEEP DEALER. THEY HAVE HEARD NOTHING OF THIS AND DO NOT HAVE A RECALL FOR IT. I HAVE EXPERIENCED THE SUDDEN ACCELERATION TWICE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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