Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10111292February 10, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT ROTORS WARPED. CONSUMER STATED THAT THIS WILL BE THE SECOND TIME REPLACING THE FRONT ROTORS. ALSO, AFTER 10,000 MILES THEY NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111304February 10, 2005
SEATS:FRONT ASSEMBLY:RECLINER, AIR BAGS
WHILE DRIVING AT 60 MPH SUDDENLY THE DRIVER SEAT AND DOOR AIR BAGS DEPLOYED. CONSUMER SUSTAINED INJURIES. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10110984February 7, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AT 18,000 MILES THE BRAKES HAD TO BE REPLACED TWICE. CONSUMER CONTACTED JEEP, AND THEY WILL NOT DO ANYTHING TO ASSIST THE CONSUMER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108799January 25, 2005
ENGINE AND ENGINE COOLING
THE RELAY SWITCH FAILED TO OPERATE WHICH CAUSED THE VEHICLE TO OVERHEAT. THE MANUFACTURER WAS CONTACTED BY OWNER AND WAS AWARE OF THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107691January 21, 2005
EQUIPMENT, VEHICLE SPEED CONTROL, AIR BAGS
I WAS AT A BANK DRIVE THROUGH TELLER AND HAD PLACED MY VEHICLE INTO PARK TO DO MY PAPERWORK. WHEN I FINISHED I PLACED MY FOOT ON THE BREAK AND PLACED THE CAR INTO DRIVE. THE CAR TOOK OFF LIKE A ROCKET. I APPLIED THE BREAKS AND THE EMERGENCY BREAK WITH VERY LITTLE OR NO EFFECT. THE CAR PRODUCED OVER 40 FEET OF SKID THEN VAULTED OVER A DRAINAGE DITCH ABOUT 15 FEET WIDE. IT THE IMPACTED ON THE FAR SIDE OF THE DITCH WITH SUFFICIENT FORCE TO RIP OFF MY FRONT LICENSE PLATE. THE CAR CONTINUED TO MOVE UNTIL IT STRUCK A BRICK RETAINING WALL. THE ABS SYSTEM AND THE AIR BAGS DID NOT WORK AT ALL. THE TOTAL DISTANCE TRAVELED WAS WELL OVER 200 FEET. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10110824December 21, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN THE CONSUMER APPLIED THE BRAKES FROM 60 MPH THE FRONT END OF THE VEHICLE WOULD VIBRATE AND PULSATE. THE VEHICLE'S ROTORS WERE REPLACED SEVERAL TIMES. *NM THE CONSUMER HAS HAD TO CHANGE THE ROTORS EVERY 5000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101780November 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
VEHICLE SHOOK UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL THE VEHICLE, AND DROVE IT TO THE DEALER. MECHANIC DETERMINED THAT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM HAPPENED AT 13,000 MILES, AND BRAKE PADS AND ROTORS WERE REPLACED. CURRENTLY, AT 20,000 MILES THE PROBLEM RESURFACED AGAIN. MECHANIC ADVISED THE CONSUMER THAT HE WAS FINANCIALLY RESPONSIBLE FOR THE REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100486November 24, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
HAVE OWNED A 2003 JEEP GRAND CHEROKEE FOR APPROXIMATELY 2 YEARS. AT 11,000 MILES HAD A MODERATE PULSATION OF BRAKE PEDAL WITH MODERATE VIBRATION AND STEERING WHEEL SHAKING. DEALER REPAIRED UNDER WARRANTY BY TURNING FRONT ROTORS THAT THEY SAID WERE WARPED. AFTER APPROXIMATELY 10,000 MORE MILES SAME PROBLEM WITH SAME RESULT. DEALER SAID THAT THEY UNDERSTOOD THE PROBLEM, BUT CHRYSLER HAD DECIDED DUE TO SO MANY COMPLAINTS THEY WERE ONLY GOING TO WARRANT FOR FIRST 12,000 MILES/12 MONTHS. I PAID FOR REPAIR. AFTER APPROXIMATELY ANOTHER 10,000 MILES THE PROBLEM RECURRED. IT IS SO SEVER THAT AT BRAKING OF APPROXIMATELY 45 MPH AND OVER THE VEHICLE IS HARD TO CONTROL AND, WHEN THE STEERING WHEEL IS TURNED LOOSES IT VIBRATES UNCONTROLLABLY. IF YOU ARE MAKING A TURN WHILE BRAKING IN THAT SITUATION, A LESS EXPERIENCED DRIVER OR ONE NOT EXPECTING IT COULD LOSE CONTROL OF THE VEHICLE. FILED COMPLAINT WITH CHRYSLER AND THEY ALLEGE IT WAS DUE TO DRIVING CONDITIONS. THE FIRST 3,000 MILES WERE HIGHWAY MILES AS WELL AND MANY OF THE OTHERS SINCE THE VEHICLE IS DRIVEN REGULARLY LONG DISTANCES ON THE INTERSTATE. I DO NOT RIDE THE BRAKES, BRAKE HARD, OR DRIVE WITH TWO FEET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096387October 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I PUT MY JEEP IN PARK WITH THE ENGINE RUNNING, I STEPPED OUT OF THE JEEP AND THEN THE JEEP WENT INTO REVERSE AND THE OPEN DRIVERS DOOR KNOCKED ME DOWN AND DRAGGED ME. THE JEEP THEN CRASHED INTO 3 PARKED CARS BEFORE IT CAME TO REST.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10095948October 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT ROTORS ON MY 2003 JEEP GRAND CHEROKEE WARPED OUT OF TOLERANCE BEFORE REACHING 20,000 MILES. WHILE THE BRAKING ABILITY DID NOT APPEAR TO BE IMPAIRED, THE SHUDDERING IN THE STEERING WHEEL WHILE BRAKING WAS A CONCERN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090147October 15, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE VEHICLE SHIMMIED WHEN THE BRAKES WERE APPLIED AT 30-60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO TURNED BOTH FRONT ROTORS BECAUSE THEY WERE OUT OF ROUND. THIS WORK WAS DONE AT 18,000 MILES. CURRENTLY, AT 24,000 MILES THE PROBLEM RECURRED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095525October 8, 2004
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
THE STEERING GEAR BOX HAD TO BE REPLACED THREE TIMES. THERE WAS A BANGING NOISE, WHICH COULD BE FELT THROUGH THE FLOOR BOARD. THE MANUFACTURER WILL NOT COOPERATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093677October 6, 2004
SERVICE BRAKES, AIR:DISC:ROTOR
AT APPROXIMATELY 14,000 MILES, MY 2003 JEEP GRAND CHEROKEE BEGAN TO PULSE WHEN I HIT THE BRAKES. THIS CAUSED THE WHOLE CAR TO SHAKE AND SCARED MY WIFE, AND MY TWO YOUNG DAUGHTERS. I TOOK THE CAR TO THE JEEP CHRYSLER DEALERSHIP. THEY SAID THE ROTORS HAD TO BE RESURFACED. FOR A BRAND NEW CAR, I FEEL THE ROTORS ARE DEFECTIVE. THEY SHOULD NOT NEED RESURFACING SO SOON. THEY ALSO CLAIMED THAT NOTHING WAS WRONG WITH THE BRAKE PADS. THIS IMPLIED THAT I WAS HARD ON MY BRAKES. I HAVE DRIVEN A FORD, A TOYOTA, A SAAB, MERCURY, BMW AND OTHER MODELS. THIS HAS NEVER HAPPENED BEFORE. I ALSO FOUND IN MY RESEARCH THAT OTHER PEOPLE HAVE HAD THE SAME EXPERIENCE WITH THE JEEP GRAND CHEROKEE AS I HAVE-LOW MILEAGE THE ROTORS HAD TO BE RESURFACED. I CONTACTED THE JEEP CHRYSLER COMPANY. THEY HAVE REFUSED TO ADMIT WRONG DOING. I FEEL THIS IS A SAFETY HAZARD DUE TO A DEFECTIVE PRODUCT. I WOULD APPRECIATE IF NTSB WOULD LOOK INTO THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093436October 1, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
NEW 2003 JEEP GRAND CHEROCKEE OVERLAND - 18,000 MILES - NORMAL DRIVING CONDITIONS - ABOUT ONE MONTH AGO WE NOTICED A PULSATING ACTION WHEN BRAKING - THEN, WHILE DRIVING AT 45-55 MPH AND ACTING ON THE BRAKES THE VEHICLE STEERING STARTED SHAKING HARD - TWO DAYS LATER WE TOOK THE JEEP TO THE DEALERSHIP AND THEY CHANGED THE FRONT PADS (ALSO IF STILL GOOD) AND RESURFACED THE ROTORS AT A COST OF $ 300.00. READING ON YOUR WEB SITE, ABOUT OTHER DRIVERS COMPLAINTS, I AM AFRAID THIS IS NOT THE END OF THE STORY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088905August 31, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS AND PADS WORN OUT AT 22000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089690August 25, 2004
VEHICLE SPEED CONTROL
VEHICLE ACCELERATED UPON PARKING NEAR A STOP LIGHT WITH FOOT OFF ACCELERATOR AND ON BRAKE PEDAL. CAR JUMPED OVER ABOUT TWO FEET. FORTUNATELY NO BODY WAS HURT. DEALERSHIP INSPECTED VEHICLE SEVERAL TIMES, BUT PROBLEM WAS NEVER RESOLVED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10083525August 20, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ENGINE AND ENGINE COOLING:ENGINE
WHEN THE CONSUMER APPLIED THE BRAKES, THE VEHICLE STOPPED SLOWLY WITH PULSATION. THE SURGING HAS OCCURRED MANY TIMES SINCE OWNING THE VEHICLE. THE CONSUMER FOUND THAT THE ROTORS WERE OUT OF ROUND. *JB THE FRONT ROTORS WARPED IN THE FIRST 10K MILES. THE DEALER SUGGESTED THAT THE PROBLEM WAS FORM THE HEAT FROM NON-ASBESTOS PADS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088213August 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKE PAD AND ROTOR FAILURE AFTER ONE YEAR AND FOUR MONTHS OF VEHICLE SERVICE. AFTER FURTHER RESEARCH, IT HAS BEEN DETERMINED THAT THIS IS A KNOWN PROBLEM WITH THE JEEP GRAND CHEROKEE - ALL YEARS (INTERNET BASED RESEARCH) THE MANUFACTURER WAS CONTACTED AND THEY SAID THAT THESE PARTS (BRAKES AND ROTORS) ARE ONLY WARRANTEED FOR ONE YEAR OR 12K MILES. MOST OTHER PARTS ARE WARRANTEED FOR 3 YEARS AND 36K MILES. THIS PROBLEM IS KNOWN BY THE MANUFACTUER (CHRYSLER) AND THEY HAVE HAD THIS SAFETY PROBLEM FOR YEARS OF PRODUCTION WITH THIS MODEL. BOTH THE DEALERSHIP AND THE MANUFACTUER REFUSE TO REPAIR THE VEHICLE UNDER WARRANTY. DUE TO THIS KNOWN SAFETY ISSUE BY CHRYSLER AND THEIR GREATLY REDUCED WARRANTY COVERAGE ON JUST THESE ITEMS (WHICH INDICATES THEIR KNOWLEDGE OF THE PROBLEM) IT IS DETERMINED THAT A SAFETY ISSUE EXISTS THAT COULD HAVE OR ALREADY HAS CAUSED INJURY TO OTHERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086796August 13, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS ON MY 2003 JEEP GRAND CHEROKEE WILL HAVE TO BE REPLACED FOR THE THIRD TIME. FIRST TIME BRAKES WENT BAD STARTING AT 10,000, HAD THEM REPLACED AT 12,200 DEALER PAID, SECOND TIME ROTORS WENT BAD AFTER 5000 MI. I HAD TO CALL CHRYSLER TOOK 40 MINUTES. THEY WOULD ONLY PAY FOR PARTS, STATED HE WAS GOING OUT ON A LIMB. ROTORS ARE BAD AGAIN AFTER ONLY 4000 MI.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086537August 10, 2004
I HAD TO HAVE THE FRONT BRAKES REPLACED AND ROTORS TURNED AT 33,000 MILES. THEN AGAIN, 4,000 MILES LATER THE ROTORS WARPED AND I HAD TO GO THRU THE EXPENSE TO REPLACE THEM. I'VE DRIVEN CARS OVER 70,000 MILES BEFORE I'VE HAD TO HAVE THIS TYPE OF WORK PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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