Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10308532February 10, 2010
SEATS
MY 2002 JEEP GRAND CHEROKEE DRIVER'S SEAT BREAKS FROM THE FRAME OF THE VEHICLE. THE SEAT WAS REWELDED TO THE FRAME BUT THEN THE RAILS THAT ARE ATTACHED TO THE VEHICLE BROKE AND NEEDED TO BE REPLACED. A JEEP DEALERS' MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308562February 10, 2010
SEATS
DRIVER SIDE SEAT TOTALLY BROKE, INCLUDING THE BRACKETS ON THE BOTTOM, AND THE RIGHT SIDE OF THE BACK PART OF THE SEAT. IT IS VERY DANGEROUS, WAS DRIVING ON THE FREEWAY WHEN IT HAPPENED AND THE SEAT JUST SNAPPED. NOW I'M HAVING A HARD TIME FINDING A REPLACEMENT SEAT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306556February 5, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I WOULD LIKE SOMEONE TO CHECK INTO THE TYPE OF PRODUCT THAT CHRYSLER (JEEP) TO BE SPECIFIC IS USING ON THEIR WINDOWS. I HAVE A 2002/AND 2003 JEEP GRAND CHEROKEE LAREDO AT THIS TIME ONLY ONE WINDOW IS OPERABLE THAT BEING THE PASSENGER SIDE, THE OTHER THREE WINDOWS HAVE TO BE TAPED UP, TO STAY UP, THE WINDOWS CAN NOT BE FULLY SECURED WHICH CAUSES RAIN TO ENTER THE VEHICLE, AND ALSO DAMPNESS WHEN SITTING OUT OVERNIGHT. THIS ALSO OCCURS WHEN DRIVING AT NIGHT, WHEN I EXPLAINED THIS PROBLEM TO CHRYSLER I WAS TOLD THIS WAS NOT A SAFETY ISSUE I BEG TO DIFFER TRYING TO NOT HAVE IT RAINING ON YOU WHEN DRIVING OR COMING IN THE OTHER WINDOWS IS A SAFETY ISSUE THEY EXPLAINED THAT THE VEHICLES WERE OUT OF WARRANTY I DID NOT KNOW THERE WAS A WARRANTY ON SAFETY. THE WEB SITE SHOWS THERE ARE THOUSANDS OF THIS PARTICULAR MODEL WITH THE SAME PROBLEM A HIGH POWER NEEDS TO STEP UP AND INVESTIGATE THE INFERIOR PRODUCTS BEING USED BY THIS COMPANY CHRYSLER WANTS TO FALL ON DEAF EARS RATHER THAN BACK ITS PRODUCT THAT IS ONE REASON THAT IMPORTS ARE A MUCH MORE POPULAR VEHICLE, THOUGH THEY ALSO HAVE SOME PROBLEMS, BUT IT SEEMS THAT THE FOREIGN AUTO MAKERS ARE WILLING TO BACK THEIR PRODUCT THEY HAVE PRIDE IN THEIR SELVES UNLIKE AMERICAN MFGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303606February 1, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATING SYSTEM IN 2002 JEEP GRAND CHEROKEE FAILED. I DON'T HAVE DEFROST, HEAT. HAVE HEARD OF NUMEROUS COMPLAINTS FROM OTHER CHEROKEE OWNERS WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303608February 1, 2010
VISIBILITY
VISIBILITY-DEFROST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300364January 19, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
ANOTHER BLEND DOOR FAILURE COMPLAINT. PASSENGER SIDE WENT OUT AND NOT ONLY DOES IT AFFECT THE DEFROSTING ABILITY ON THAT SIDE OF THE WINDSHIELD, A PASSENGER HAS NO HEAT EITHER. BLOWS COLD AIR ALL THE TIME. CHRYSLER HAS KNOWN ABOUT THIS PROBLEM WITH THE CHEAP PLASTIC PARTS USED TO MANUFACTURE THE UNITS BUT DON'T TAKE RESPONSIBILITY FOR DOING THE RIGHT THING AND FIXING THEM FOR FREE. MY JEEP HAD LESS THAN 50K ON IT WHEN THE FAILURE OCCURRED. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT. THEY ARE DESPICABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300137January 18, 2010
SEATS, ELECTRICAL SYSTEM
DRIVER'S SIDE HEATED SEAT GOT EXTREMELY HOT AND HAS SINCE QUIT WORKING. CALLED DEALER AND CHRYSLER/JEEP AND BOTH SAY IT IS NOT COVERED UNDER THE CURRENT RECALL #J14. I SEE WHERE THERE ARE 17 UNDER THE "SEAT" HEADING OF COMPONENT AND OTHERS UNDER THE ELECTRICAL HEADING. THIS SHOULD BE A RECALL SOMEDAY AND SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299049January 11, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE HEATED SEAT STOPPED WORKING. THE FAILURE WAS CAUSED BY A FAULTY WIRE. THE CONTACT VIEWED RECALL NUMBER 09V117000, SEATS FRONT ASSEMBLY SEAT HEATER/COOLER; HOWEVER, HE WAS ADVISED THAT HIS VIN WAS NOT RELATED ALTHOUGH THE FAILURE WAS IDENTICAL. THE CONTACT IS CONCERNED ABOUT THE RISK SINCE SOMEONE COULD HAVE BEEN SERIOUSLY INJURED. THE FAILURE MILEAGE WAS 150,200. UPDATED 02/19/10 *BF THE CONSUMER STATED THE SEATS STARTED TO SMOKE PRIOR TO THE FAILURE. UPDATED 05/05/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297808January 2, 2010
ELECTRICAL SYSTEM:IGNITION, STEERING
KEY WON'T TURN IN IGNITION, STEERING WHEEL LOCKED, CAR WON'T SHIFT OUT OF PARK. THIS IS THE FIRST TIME I'VE HAD THIS ISSUE. CAR HAD TO BE TOWED TO AUTO REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297815January 2, 2010
ELECTRICAL SYSTEM
KEY WON'T TURN IN IGNITION, STEERING WHEEL LOCKED, CAR WON'T SHIFT OUT OF PARK. THIS IS THE FIRST TIME I'VE HAD THIS ISSUE. CAR HAD TO BE TOWED TO AUTO REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297683December 31, 2009
VISIBILITY
THE HEATER / DEFROSTER STOPPED BLOWING HOT AIR OUT ON BOTH PASSENGER AND DRIVER'S SIDE OF VEHICLE CAUSING DANGEROUS CONDITIONS WHILE DRIVING IN COLD CONDITIONS. I LIVE IN COLORADO AND THE OTHER DAY EVEN THE INSIDE REAR VIEW MIRROR WAS FROZEN AND WAS NO USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297498December 30, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE HEATED SEATS ON THE DRIVER-SIDE BURNED HIS LEG AFTER BEING TURNED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. HE WAS ADVISED THAT HIS VEHICLE WAS EXCLUDED FROM RECALL NHTSA # 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE FAILURE MILEAGE WAS 71,150.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10297169December 28, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. WHILE DRIVING 40 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. PRIOR TO THE FAILURE THE FAN RELAY HAD TO BE REPLACED SEVERAL DIFFERENT TIMES. THE CURRENT AND FAILURE MILEAGES WERE 75000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296659December 22, 2009
SEATS
MY DRIVERS SEAT HAS BROKEN OFF OF MY CAR OFFERING NO SUPPORT IN THE EVENT OF AN ACCIDENT. THE BRACKET THAT HOLDS THE SEAT ONTO THE CAR BROKE AT THE BASE WHERE THE BOLTS HOLD IT ONTO THE CAR. IF JUST SITTING IN THE SEAT BREAKS IT HOW WELL WILL THIS HOLD UP IN THE EVENT OF AN ACCIDENT? GETTING INTO AN ACCIDENT AT A HIGHWAY SPEED COULD TOTALLY BREAK THE SEAT OFF OF THE CAR AND OFFER NO HELP IN THE EVENT OF A CRASH. IN MY OPINION THE SEAT SHOULD NEVER BREAK OFF OF THE CAR. THE SEAT AND THE SEATBELT ARE THE ONLY THINGS OFFERING ME SUPPORT IN THE EVENT OF AN ACCIDENT. I HAVE HAD OLDER CARS BEFORE THIS ONE WITH MORE MILES THAT HAVE NEVER HAD THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296249December 17, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE DRIVER SIDE HEAT ACTIVATED SEAT WOULD BECOME TOO HOT WHEN TURNED ON THE HIGH LEVEL. ALSO THE PASSENGER SIDE SEAT HEATER FAILED. HE WOULD ONLY BE ABLE TO ADJUST THE HEATER TO LOW WHICH HE NOTICED NO PROBLEMS WITH TO-DATE. HE TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT FAILURE WAS COMMON FOR HIS MODEL TYPE.. HE REFERENCED RECALL 09V117000(SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER), BUT THE MANUFACTURER TOLD HIM THAT HIS VEHICLE WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. THE CURRENT MILEAGE WAS 67,452. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295328December 11, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
JEEP GRAND CHEROKEE BLEND DOORS. THAT ALL I HAVE TO SAY. THE BLEND DOORS ARE JUNK. THEY BREAK IN EVERY JEEP GC. IT'S A 1500 DOLLAR JOB THAT CHRYSLER IS AWARE OF. IT HAPPENS IN ALL JEEPS. THE DOORS BREAK, LEAVING THE PASSENGER COMPARTMENT WITH NO HEAT. CHRYSLER IS AWARE OF THIS PROBLEM. THEY HAVE ISSUED A TECH BULLETIN, BUT STILL THEY DO NOT RECALL THIS PART. THIS IS '!@#$%. THEY KNOW ABOUT THE PROBLEM. FIX IT FOR THE CONSUMER ALREADY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295175December 10, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I AM PAYING FOR A 2002 JEEP GRAND CHEROKEE THAT I PURCHASED USED IN 12-06. I HAVE HAD A PROBLEM WITH THE HEATER 6 MONTHS AFTER I PURCHASED IT USED, WHICH THE DEALER WOULD NOT REPAIR. I CALLED CHRYSLER AND NO ONE RETURNED MY CALL UNTIL THIS MONTH. I RECEIVED A RECALL ABOUT THE FAN BLADES AND TOOK IT INTO THE SHOP. PRIOR TO THE SHOP APPOINTMENT THE CHECK ENGINE LIGHT CAME ON, I ASKED THE SERVICE TECH TO CHECK WHY THE HEATER WAS NOT WORKING AND WHY THE CHECK ENGINE LIGHT WAS ON. HE CALLED ME TO TELL ME THAT THE RECALL PART WAS ON BACK ORDER AND THAT THE BLEND MOTOR AND DOORS ON THE HEATER WERE BROKEN AND THAT THE LEAK DETECTION PUMP HAD GONE OUT, WHICH WOULD PREVENT ME FROM GETTING IT INSPECTED. HE ALSO TOLD ME THAT THE HEATER PLUGS WERE MELTED AND IT NEEDED A WIRING HARNESS REPLACEMENT. THE DASH GETS VERY HOT WHICH HAS MELTED THE PLUGS BUT NO HEAT IS BLOWING INTO THE VEHICLE. THIS COULD CAUSE A FIRE INSIDE THE VEHICLE. ALSO THE LEAK DETECTION PUMP IS AN EMISSIONS PROBLEM AND PER FEDERALLAW HAS TO BE OPERATING IN ORDER TO PASS INSPECTION. I SPOKE WITH CHRYSLER AND ASKED THEM TO REPAIR THE VEHICLE AND THEY LAUGHED AT ME, TELLING ME THIS VEHICLE HAD BEEN OUT OF WARRANTY FOR 4.5 YEARS. (IT WAS OUT WHEN I PURCHASED IT.)AND IF IT WERE STILL UNDER WARRANTY THEN THEY WOULD FIX IT. I ALSO ASKED WHY IF THE RECALL HAD BEEN OUT SINCE 2006 THEN WHY WAS I JUST NOW GETTING IT, AND THE PART WAS ON BACK ORDER WHICH TELLS ME THAT I HAVE BEEN DRIVING AN UNSAFE VEHICLE.HE ALSO TOLD ME THAT THE HEATER BEING BROKEN WAS NOT A SAFETY ISSUE, IT IS DUE TO NOT HAVING HEAT TO DEFROST WINDOWS AND PLUGS MELTING COULD CAUSE A FIRE. I HAVE CHECKED THE WEB AND THERE ARE SO MANY WEB SITES THAT TALK ABOUT THESE PROBLEMS WITH THE JEEPS THAT GO BACK TO 1998- 2005. PLEASE HELP ME I AM OUT OF WORK DUE THE MEDICAL PROBLEMS AND I HAVE A VERY TIGHT BUDGET. I HAVE CONTACTED THE N.C. ATTORNEY GENERALS OFFICE, CONSUMER AFFAIRS, CHRYSLER, NAT. ASSOC. CONSUMER AFFAIRS. AT THIS POINT NOTHING HAS BEEN DONE.-SHARON *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294594December 5, 2009
SEATS
2001 JEEP GRAND CHEROKEE HEATED SEAT FAILURE AND FIRE, THE HEATED SEAT STOPPED WORKING ON INVESTIGATION OF THE CAUSE IT WAS DISCOVERED THAT THE CARBON FIBER ELEMENT IN THE SEAT CUSHION HAD FAILED AND BURNED THE SURROUNDING FOAM AND SEAT COVER MATERIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294008November 30, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 GRAND JEEP CHEROKEE. THE DRIVER-SIDE HEATED SEATS BURNT HIS LEGS. HE TOOK HIS VEHICLE TO THE DEALER AND WAS ADVISED THAT HIS VEHICLE WAS EXCLUDED FROM RECALL # 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). HE THEN CALLED THE JEEP MANUFACTURER, BUT WAS NOT PROVIDED WITH ANY ASSISTANCE. THE FAILURE MILEAGE WAS 60,000. UPDATED 01/12/10 *BF UPDATED 01/14/10. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10294002November 30, 2009
SEATS
2002 JEEP GRAND CHEROKEE OVERLAND 10 WAY HEATED POWER MEMORY SEAT . THE ORIGINAL SEAT HEATER ELEMENT BURNT UP IN WINTER OF 2006 . THE MECHANIC WHO FIXED THE CAR SAID THAT THERE WAS A NOTICEABLE BURN MARKS ON THE LEATHER UNDERSIDE OF THE SEAT CUSHION. THE REPLACEMENT UNIT BURNT AGAIN IN 2008. I THEN DECIDED AGAINST PAYING FOR THE REPAIR AGAIN. NOW CHRYSLER HAS RECALLED OVER A 100000 JEEPS FOR SEAT PROBLEM UNDER RECALL J17. I AM TOLD BY CHRYSLER MY 2002 IS NOT INVOLVED IN THE RECALL. I FEEL IF IT IS NOT, IT SHOULD BE. APPARENTLY THEY HAVE A PROBLEM ALSO SINCE THE ORIGINAL REPAIR WAS ONLY 100 DOLLARS AND WHEN IT HAPPENED THE SECOND TIME IT WAS OVER 300 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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