Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10357932September 27, 2010
ELECTRICAL SYSTEM
INTERIOR LIGHTS STOPPED WORKING ON 2004 JEEP GRAND CHEROKEE LAREDO. RIVER OAKS JEEP REPLACED RIGHT FRONT DOOR HARNESS JUNE 13, 2006. SAME PROBLEM AGAIN AND WIRE IN FRONT DOOR POST HARNESS REPAIRED BY CHUCK NASH JEEP IN SAN MARCOS JANUARY 13, 2009. SAME PROBLEM AGAIN AND REPAIRED BY BLUEBONNET JEEP IN NEW BRAUNFELS AUGUST 20, 2010. THE WIRES IN THE HARNESS ARE TOO SHORT AND BREAK WITH THE ACTION OF THE DOOR. WAS TOLD BY BLUEBONNET THIS IS A COMMON FAILURE WITH THIS VEHICLE BUT CHRYSLER JEEP REFUSES TO RECALL THESE VEHICLES. THIS IS A SERIOUS FIRE HAZARD. I SPOKE WITH A CHRYSLER CUSTOMER SERVICE REPRESENTATIVE ABOUT THIS AND ANOTHER PROBLEM BUT SHE SEEMED UNCONCERNED. INTERNET RESEARCH SHOWED MANY COMPLAINTS ABOUT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356343September 19, 2010
FUEL SYSTEM, GASOLINE
2004 JEEP [GRAND] CHEROKEE LAREDO GAS TANK IS A SAFETY HAZARD. IT IS VISIBLE FROM THE REAR AND EASILY ERUPTED BY A REAR-END CRASH. THIS WOULD CAUSE AN EXPLOSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355339September 10, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT RE ACCELERATOR PROBLEM WITH HIS 2004 JEEP GRAND CHEROKEE (DOT/I #2010-2143) RESPOND TO MASSAPEQUA PARK, NY OFFICE *TGW THE CONSUMER STATED WHILE DRIVING, THE ACCELERATOR BECAME STUCK. THE VEHICLE CONTINUED AT FULL THROTTLE UP TO 90 MPH UNTIL HE TURNED THE ENGINE OFF AND COASTED TO THE SIDE OF THE ROAD. THE CONSUMER TOOK THE VEHICLE TO HIS MECHANIC WHO STATED THE THROTTLE HOUSING WAS WARPED; MOST LIKELY DUE TO HEAT AND IT WOULD HAVE TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354729September 9, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V117000, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THE COMPANY WHICH MANUFACTURERS THE NECESSARY PARTS WAS OUT OF BUSINESS. HE WAS INFORMED TO CALL THEM BACK AT A LATER DATE. THE CONTACT HAS SINCE CALLED THE AUTHORIZED DEALER BACK 3 TIMES AND HE WAS AGAIN INFORMED TO CALL BACK AT A LATER DATE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 94,000 AND THE CURRENT MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE. UPDATED 01/03/11 *BF THE CONSUMER IS STILL WAITING FOR THE PARTS TO COME IN TO FIX THE PASSENGER HEATER SEAT. UPDATED 01/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353406September 1, 2010
SEATS
THE SEAT FRAME ON MY 2004 JEEP GRAND CHEROKEE HAS BROKEN FOR THE SECOND TIME. THE SEAT FRAME IS NOT STRONG ENOUGH FOR A NORMAL WEIGHT ADULT MALE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353011August 31, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOW REGULATOR KEEPS FAILING IN THE REAR PASSENGER WINDOW. IT CAN BE ROLLED DOWN BUT WON'T GO BACK UP. THE MOST RECENT TIME, A 6 YEAR OLD WAS IN THE REAR PASSENGER SEAT AND PUSHED THE WINDOW BUTTON WE HEARD A LOUD POP AND THE WINDOW DROPPED IN THE DOOR. IT WILL NOT COME BACK UP. TO REPLACE THIS PART IS $400+ AND THE MECHANIC SAID THAT HE SEES THIS PROBLEM ALL THE TIME IN '00-'05 JEEP GRAND CHEROKEES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352605August 29, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HVAC SYSTEM OF THE 2004 JEEP GRAND CHEROKEE (DUAL CLIMATE ZONE) FAILS AFTER A SHORT PERIOD OF TIME PROMPTING EXPENSIVE REPAIRS. THE HVAC SYSTEM WILL BLOW AMBIENT OUTSIDE AIR ON ONE HALF OF THE CAR. IF IT'S HOT OUTSIDE, HOT AIR, NOT AC, WILL BLOW ON THE PASSENGER SIDE. COLD AIR IN THE WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352498August 28, 2010
VISIBILITY
1. THERE WAS A CREAKING SOUND COMING FROM UNDER THE DASHBOARD FROM THE AC OF MY 04 GRAND CHEROKEE LIMITED AFTER TURNING THE ENGINE OFF. 2. IT STARTED OCCURRING RIGHT AROUND THE 50K MILES. 3. I WAS GIVEN AN ESTIMATE, THE MOST EXPENSIVE BEING $1500 TO REPLACE THE BLEND DOORS WHICH INCLUDED REMOVING THE DASHBOARD TO REPAIR THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351980August 26, 2010
UNKNOWN OR OTHER
OUR 2004 JEEP GRAND CHEROKEE WAS REAR ENDED AT A STOP LIGHT AND 2 OF THE 3 VECHICLES BURST INTO FLAMES AND BURNED COMPLETELY. UPDATED 12/20/10 *BF UPDATED 12/27/10 *TR UPDATED 04/03/13*LJ
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10350597August 19, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT ACCELERATED FROM A COMPLETE STOP DRIVING 2 MPH WHEN THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, HE WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED FOUR TIMES AND THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY. THE MECHANIC ADVISED THAT THE CRANKSHAFT SENSOR WOULD NEED REPLACING. THE FAILURE AND CURRENT MILEAGE WAS 80,300. UPDATED 11/08/10 * BF THE CONSUMER STATED THERE WERE THREE OTHER OCCURRENCES AND THE HIGHEST SPEED WAS AT 40 MPH. UPDATED 11/10/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349896August 16, 2010
SEATS
ON MY 2004 JEEP GRAND CHEROKEE LAREDO THE RIGHT FRONT BRACKET ON THE DRIVER SEAT THAT HOLDS THE SEAT TO THE FLOOR BROKE CAUSING THE SEAT TO BECOME UNSTABLE. I HAVEN'T TAKEN THE JEEP TO A DEALER AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349470August 15, 2010
FUEL SYSTEM, OTHER, ELECTRICAL SYSTEM
2004 JEEP CHEROKEE, TWICE NOW THE FUSE TO THE FUEL INJECTOR HAS BLOWN WITHIN A MONTH RENDERING THE CAR UNDRIVABLE. GOING DOWN THE ROAD THE CAR CUTS OFF, YOU CANNOT STEER IT, AND THE BRAKES SEEM NOT TO WORK WELL AT ALL, YOU PRACTICALLY HAVE TO STAND ON THEM. THIS NEARLY GOT ME HIT TODAY GOING THROUGH A RED LIGHT. THE FIRST TIME IT HAPPENED, I WAS GOING DOWN A HILL AND BARELY GOT THE CAR STOPPED BEFORE HITTING A TREE. I HAD IT TOWED TO A MECHANIC, HE CHANGED THE FUSE AND THOUGHT THAT IT WAS OK, UNTIL TODAY. TWO YEARS AGO, THE WIRING TO THE WINDOWS AND DOOR LOCKS QUIT WORKING AND HAD TO PAY TO HAVE THAT REPLACED, THERE IS DEFINITELY SOMETHING NOT RIGHT WITH THESE VEHICLES. YEARS AGO, I HAD AN ACCELERATION PROBLEM, GOT STUCK, FINALLY GOT CONTROL OF IT, AND THE CHECK ENGINE LIGHT STAYED ON, TOOK IT TO THE DEALERSHIP, THEY SAID THEY COULDN'T FIND ANYTHING WRONG, NEVER COULD TELL ME WHY THE CHECK ENGINE LIGHT HAD COME ON AFTER THIS OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348594August 10, 2010
STEERING
2004 JEEP GRAND CHEROKEE/4D 4X2. VEHICLE HAS PULLED TO THE RIGHT SINCE PURCHASE. HAVE HAD ALIGNMENTS,TOE SETTING TO MANUF. SPECS. BOTH OUTER TIE ROD ENDS BUSTED, HAD REPLACED, AND ALIGNMENT. THIS VEHICLE IS UNSAFE TO DRIVE AND THE 6/60 MAXIMUM CARE PLAN HAS ENDED. THE VEHICLE HAS 40,586 MILES ON IT. I WROTE AND ASKED DAIMLERCHYRYSLER TO FIX IT. THEY NEVER DID RESPOND. I DO NOT KNOW IF IT IS A STEERING DRIFT PROBLEM, ALL I KNOW IS THAT NO ONE HAS BEEN ABLE TO FIX THIS UNSAFE PULLING TO THE RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347602August 6, 2010
SEATS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE BRACKETS FOR THE FRONT DRIVER SEAT TRACK FRACTURED. THE DEALER ADVISED THE VEHICLE COULD BE REPAIRED AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346938August 2, 2010
SEATS
2004 JEEP GRAND CHEROKEE, DRIVERS SEAT BROKE A WELD. I WAS DRIVING ABOUT A YEAR AGO AND THE WELD JUST BROKE. I HAVEN'T HAD A CHANCE TO GET IT FIXED BECAUSE I CAN'T FIND A USED REPLACEMENT AND DEALERSHIP WANTS OVER $800 TO FIX. I HAVE CHECKED ONLINE AND HAVE FOUND ALMOST 2000 PEOPLE WITH SIMILAR PROBLEMS ALL STATING THE SAME THING, JEEP DOESN'T HAVE A RECALL FOR THIS AND THEY CAN'T FIND A REPLACEMENT SEAT USED OR NEW FOR THAT MATTER AND JEEP DEALER WANTS OVER $500 TO FIX THE PROBLEM. I HAVE ALSO READ THAT THE PEOPLE THAT HAVE HAD THE SEAT FIXED OR REPLACED THE ISSUE JUST HAPPENS AGAIN. I FEEL THIS IS A SAFETY ISSUE AS IT BROKE WHILE I WAS DRIVING THE VEHICLE WHICH THANK GOD DID NOT CAUSE A ACCIDENT TO HAPPEN ONLY BECAUSE I WAS NOT ON A BUSY ROAD AND WAS ABLE TO RECOVER FROM THE INITIAL SHOCK OF THE SEAT BREAKING. I CHECKED UNDER THE SEAT WAS ABLE TO SEE THE METAL BROKE RIGHT AT THE WELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345711July 27, 2010
SEATS
FRONT DRIVERS SIDE SEAT BROKE OF RAIL AND FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342996July 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY JEEP WAS PARKED FACING DOWN A HILL IN A PARKING LOT. I WENT TO GET INTO IT, STARTED IT AND THEN EXITED THE VEHICLE AS IT WAS HOT AND I WAS LETTING THE AC GET GOING. AS I EXITED THE VEHICLE IT STARTED TO ROLL DOWN THE HILL AND PROCEEDED TO HIT 2 PARKED CARS , JUMP A CURB THROWING MY SISTER IN LAW OUT AS SHE WAS NOT ALL THE WAY IN THEN CONTINUED DOWN THE HILL UNTIL IT HIT A TREE AND STOPPED. I NEVER TOOK IT OUT OF PARK AND WHEN WE GOT TO IT THE GEAR SHIFT WAS IN NEUTRAL. MY SISTER SUFFERED A BROKEN CLAVICLE, TORN LIGAMENTS IN HER KNEE, SEVERELY BRUISED RIBS AND PELVIS AND MY JEEP IS TOTALED. APPARENTLY THIS IS NOT A NEW PROBLEM AS I HAVE BEEN DOING MY RESEARCH. WHEN WILL THIS BE STOPPED AND HOW MANY MORE PEOPLE HAVE TO DIE OR BE INJURED? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10342553July 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 JEEP GRAND CHEROKEE LAREDO SHIFTED BY ITSELF OUT OF PARK AFTER ENGINE WAS STARTED, HIT 2 PARKED CARS, JUMPED A CURB AND THREW MY SISTER OUT OF CAR AND STOPPED WHEN IT HIT A LARGE TREE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10342097July 8, 2010
VISIBILITY
VISIBILITY IS IMPAIRED ON MY 2004 JEEP CHEROKEE LIMITED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341782July 7, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. BOTH OF THE FRONT DOORS WOULD NOT OPEN FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT SHE HAD TO ENTER THE VEHICLE FROM THE REAR IN ORDER TO OPEN THE FRONT DOORS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT INTERMITTENTLY NONE OF THE DOORS WOULD OPEN FROM OUTSIDE OF THE VEHICLE WHICH FORCED HER TO ENTER THE VEHICLE FROM THE TRUNK. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 55,936.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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