Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#10024507July 25, 2003
PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE
CONSUMER HAD PROBLEMS WITH THE EMERGENCY PARKING BRAKE CABLE. THE VEHICLE WAS PARKED AND THE EMERGENCY PARKING BRAKE CABLE BROKE. THE DEALER AND MANUFACTURER WERE CONTACTED, AND HAD NO EXPLANATION. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021905July 25, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THERE IS A DESIGN DEFECT WITHIN THE BRAKES WHICH CAUSES THEM TO PULSATE EXCESSIVELY, RESULTING IN SEVERE SHUDDERING OF THE STEERING WHEEL. NOTIFIED DEALER AND THE DEALER TOLD THE CONSUMER THAT THERE IS A SERVICE BULLETIN ON THE BRAKE SYSTEM IT REQUIRED THAT THE CALIPERS, PADS AND ROTORS NEED TO REPLACED BECAUSE OF THE ENGINEERING OF THE CALIPERS WERE FAULTY. CONSUMER FELLS IT COULD LEAD TO LOSS OF CONTROL. *AK *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028667July 20, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I TOOK VEHICLE IN TO BE CHECKED OUT FOR EXTREME FRONT END VIBRATION WHILE BRAKING AND VIBRATION IN THE STEERING WHEEL. I WAS TOLD THAT IT WAS CAUSED BY THE BRAKES, AND THAT I WOULD NEED TO REPLACE THE FRONT ROTORS/CALIPERS AND PADS. THE DEALER INFORMED ME THAT CHRYSLER KNEW ABOUT THIS PROBLEM, AND THAT IT HAPPENED OFTEN ON THIS VEHICLE. I WAS ALSO TOLD THAT EVEN THOUGH THIS MAKE AND MODEL WAS NOTORIOUS FOR THIS PROBLEM THAT CHRYSLER HAD ONLY PUT OUT SERVICE BULLETINS ON THIS PROBLEM AND NOT ANY RECALL. I WAS INFORMED THAT EVEN THOUGH THERE WAS EXTREME FRONT END VIBRATION AND VIBRATION IN THE STEERING THAT CHRYSLER DID NOT CONSIDER IT TO BE ANY TYPE OF SAFETY ISSUE. WITH ALL THE COMPLAINTS REGARDING THIS CHRYSLER SHOULD BE BITING THE CORPORATE BULLET, AND FINALLY ISSUE THE RECALL TO THEIR CONSUMERS THAT THEY SHOULD HAVE DONE OVER A YEAR AGO FOR THEIR OWN DESIGN FLAW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029368July 16, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
CONSUMER STATES VEHICLE IS LEAKING FUEL. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028394July 16, 2003
SEATS
2001 JEEP GRAND CHEROKEE LARADO PURCHASED USED IN SEPT 2002. (VIN UNAVAILABLE AT THIS TIME (I'M AT WORK AND CAR ISN'T WITH ME. IF REQUIRED, I CAN E-MAIL INFO LATER) AFTER A COUPLE MONTHS OF DRIVING THIS JEEP, NOTICED DRIVERS SIDE FRONT SEAT FELT LOOSE. IN APRIL, DECIDED TO CHECK OUT AS SEAT WAS TO A POINT OF ROCKING WHEN ENTERING THE JEEP. FOUND THAT FRONT LEFT SIDE (OUTBOARD) BOLT THAT HOLDS SEAT TO SEAT SLIDE HAD PULLED THROUGH AND RIPPED THE METAL BOTTOM OF THE SEAT FRAME. NOT SURE WHAT CAUSED THIS, BUT I'VE HEARD OF MANY OTHERS THAT HAVE HAD THE SAME PROBLEM (INCLUDING SEARCHING THE NHTSA WEB SITE) NOT SURE IF THIS IS A DEFECT, BUT IT COULD PRESENT A DANGEROUS SITUATION IF ANY OF THE REMAINING THREE BOLTS SHOULD HAVE FAILED (SEAT COULD HAVE COLLAPSED BACKWARDS IF THAT HAD HAPPENED).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029458July 16, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CONSUMER STATES WHILE TRAVELING 45-50 MPH VEHICLE STARTED SHAKING, CAUSING CONSUMER TO LOSE CONTROL OF VEHICLE. DEALER WAS CONTACTED, TECHNICIAN NOTICED ROTORS AND CALIPERS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026675July 7, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER STATES THAT ROTORS HAS BEEN REPLACED THREE TIMES, CALIPERS ALSO HAS BEEN REPLACED THREE TIMES. ON TWO OCCASIONS THE PASSENGER SIDE REGULATOR BROKE, AND THE WINDOW CAME DOWN AND WOULD NOT GO BACK UP. ALSO, ONCE ON THE DRIVER'S SIDE. THE VEHICLE IS IN THE SHOP AGAIN FOR THE ROTORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025584July 7, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS ON 2002 JEEP GRAND CHEROKEE REQUIRED REPLACEMENT AT 2000 MILES, 12000 MI.LES, AND NOWV AGAIN AT 23000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025592July 7, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER SIDE POWER WINDOW SUDDENLY STOPPED WORKING AT 43,553 AND CHRYSLER REFUSES TO CORRECT OBVIOUS DEFECT. I HAVE RELATIVES WITH SAME YEAR MODEL THAT HAD SAME PROBLEM AS WELL WHEN I SPOKE TO SERVICEMAN AT LOCAL DEALERSHIP HE TOLD ME THEY SEE THIS PROBLEM OFTEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025345July 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I TOOK VEHICLE IN TO BE CHECKED OUT FOR EXTREME FRONT-END VIBRATION WHILE BRAKING AND VIBRATION IN THE STEERING WHEEL. I WAS TOLD THAT IT IS BRING CAUSED BY THE BRAKES AND THAT I WOULD NEED TO REPLACE THE FRONT ROTORS, CALIPERS AND PADS. THE DEALER INFORMED ME THAT CHRYSLER KNOWS ABOUT THIS PROBLEM AND THAT IT HAPPENS OFTEN ON THIS VEHICLE. I WAS ALSO TOLD THAT EVEN THOUGH THIS MAKE AND MODEL IS NOTORIOUS FOR THIS PROBLEM THAT CHRYSLER HAS ONLY PUT OUT SERVICE BULLETINS ON THIS PROBLEM AND NOT ANY RECALL. I WAS INFORMED THAT EVEN THOUGH THERE IS EXTREME FRONT-END VIBRATION AND VIBRATION IN THE STEERING THAT CHRYSLER DOES NOT CONSIDER IT TO BE ANY TYPE OF SAFETY ISSUE. WITH ALL THE COMPLAINTS REGARDING THIS CHRYSLER SHOULD BE BITING THE CORPORATE BULLET AND FINALLY ISSUE THE RECALL TO THEIR CONSUMERS THAT THEY SHOULD HAVE DONE OVER A YEAR AGO FOR THEIR OWN DESIGN FLAW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019756July 3, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ALL FOUR POWER WINDOWS FAILED. *NLM *CB *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025326July 2, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WE HAVE LESS THAN AVERAGE USE OF THIS JEEP. WE HAVE ALREADY HAD THE ROTORS CHANGED AT 9,000 MILES, AND NOW AGAIN AT 15,000 AFTER 2 YEARS AND NOT COVERED BY WARRANTY. WE LIVE IN A SUBURBAN AREA AND DON'T USE CAR ON ROUGH ROADS OR MOUNTAINS. WE'VE HAD JEEPS BEFORE AND NEVER HAD THIS KIND OF HORRIBLE BREAKDOWN OF THIS PART. FROM ALL THE COMPLAINTS WE SEE AT THIS SITE ONE CAN EASILY ASSUME THAT THIS PART IS OF VERY SUBSTANDARD QUALITY ON THIS VEHICLE. IT WOULD MAKE US THINK TWICE ABOUT BUYING A JEEP AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023035June 13, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
OUR 2001 JEEP GRAND CHEROKEE HAD WARPED ROTORS AT 12,000 MILES. THEY WERE REPLACED. NOW THE CAR IS AT 35,000 MILES AND THEY NEED TO BE REPLACED AGAIN. I NOTICED THAT THE WARRANTY ONLY COVERS BRAKE ROTORS UNTIL 12,000 MILES. GIVEN THE VOLUME OF PEOPLE EXPERIENCING SIMILAR PROBLEMS, IT SEEMS TO ME THERE IS EITHER A DEFECT IN THE REPLACEMENT PARTS OR A DEFECT IN THE DESIGN ITSELF. SINCE BRAKES ARE NECESSARY FOR SAFE VEHICLE OPERATION, I BELIEVE THIS IS A SAFETY ISSUE. I WOULD VERY MUCH LIKE TO SEE ADDRESSED EITHER THROUGH A RECALL OR A PROVEN REPLACEMENT PROCEDURE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021484June 12, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AFTER 15000 MILES, THE ROTORS WERE SO WARPED AS TO MAKE BRAKING HAZARDOUS. CHRYSLER TURNED THE ROTORS. AT 25000 MILES, WE COMPLAINED ABOUT THE BRAKES AGAIN, AND WERE TOLD THEY WERE FINE. AT 36700 MILES, THE ROTORS ARE NOW WARPED AGAIN, AND I'M TOLD THAT WHILE CHRYLSER KNOWS THAT ITS A DEFECT, THEY WILL NOT COVER IT - AND THEY HAVE EVEN COME OUT WITH A FIX, THAT COSTS $450, WHICH THEY WON'T COVER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022835June 11, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE TRAVELING AT HIGHWAY SPEED AND WITHOUT ANY INDICATION VEHICLE SLOWED DOWN TO 20 MPH . VEHICLE WAS SERVICED FOR THE PROBLEM. TECHNICIAN NOTICED A TRANSMISSION PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022687June 9, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKE ROTORS WERE DONE AT 12,000 MILES, AND AGAIN AT 31,000 PADS/ ROTORS TO THE FRONT AND REAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020636May 28, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD TO REPAIR MY BRAKES DUE TO WARPED ROTORS 3 TIMES AND AM CURRENTLY IN NEED OF A 4TH BRAKE REPAIR DUE TO THE SAME PROBLEM. MY VEHICLE ONLY HAD 14,844 MILES WHEN IT WAS REPAIRED THE 1ST TIME. I INQUIRED AT THE TIME WHY I WOULD NEED A BRAKE REPAIR AT SUCH LOW MILEAGE. THE SERVICE MANAGER SAID, "YOU HAVE A 4WHEEL DRIVE VEHICLE AND THEY WEAR OUT THE BRAKES EASILY, THE BRAKES ARE NOT MADE HEAVY ENOUGH FOR THE EXTRA WEIGHT WHEN STOPPING." I REPLIED THAT THIS SOUNDED LIKE AN ERROR IN THE DESIGN AND I WOULD EXPECT FOR THE DEALERSHIP TO PICK UP THE CHARGES. HE AGREED AND THE WARRANTY COVERED THE EXPENSE THE 1ST TIME, BUT WHEN THE 2ND AND 3RD TIME CAME AROUND THEY WOULD NOT PAY FOR THE REPAIRS. THE 2ND BRAKE JOB WAS NEEDED AT 30,219MILES. I TRIED A DIFFERENT DEALERSHIP SERVICE SHOP FOR REPAIRS, BUT THE EXPENSE WAS OUT OF MY POCK THERE ALSO. I HAD AN EXTENDED WARRANTY OF 50.000 MILES, BUT THEY WOULD NOT PAY. THE 3RD BRAKE JOB WAS NEEDED AT 39,758 MILES FOR THE SAME REASON AND I PAID FOR THAT EXPENSE TOO. I AM NOW IN NEED OF A 4TH BRAKE REPAIR AT 65,403 MILES. FROM MY UNDERSTANDING I SHOULD ONLY NEED BRAKE SERVICE OF THIS KIND EVERY 30,000 MILES OR MORE. THE BRAKES PULSATE AND SHAKE WHEN I TRY TO STOP, CAUSING THE STEERING WHEEL TO WOBBLE VERY HARD. I AM CURRENTLY WAITING TO SAVE THE MONEY TO FIX THEM FOR THIS 4TH TIME, BUT AM VERY UPSET AT HAVING TO PAY FOR AND DRIVE WITH AN OBVIOUS DESIGN FLAW IN THE JEEP'S BRAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019286May 26, 2003
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, EQUIPMENT, CHILD SEAT
RECALL GENERATION 3 SEAT BELTS. I HAVE ACTUALLY HAD PROBLEMS WITH MOST MANUFACTURER SEAT BELTS, INCLUDING AIRCRAFT BELTS (PACIFIC SCIENTIFIC). I SELECTED "20" IN THE FAILURES SLOT SO THIS WILL GET THROUGH. USING MY SKILLS AS AN AIRCRAFT TECH. I HAVE ALSO INSPECTED AUTO BELTS AND FOUND MOST OF THEM REGARDLESS OF MANUFACTURER TO BE '!@#$%. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020246May 21, 2003
AIR BAGS:FRONTAL
THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND THE AIR BAGS FAILED TO DEPLOY. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10019008May 20, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
MY 2001 JEEP GRAND CHEROKEE HAS TO THE SHOP TWICE FOR THE SAME COMPLAINT. THE CAR SHIMMIES VERY BAD ABOVE 40 MPH WHEN THE BRAKE IS APPLIED. I ONLY HAVE 18,700 TOTAL MILES ON THE CAR. THE FIRST INCIDENT OCCURRED AT APPROXIMATELY 8500 MILES AND THE DEALER REPLACED THE REQUIRED PARTS ACCORDING TO THE TECHNICAL BULLETIN ISSUED BY DAIMLER CHRYSLER. THE SECOND TIME (SAME EXACT SHIMMY INDICATION), I WAS TOLD THAT THE ROTORS HAD TO BE TURNED AND THAT IT WAS A HEAT PROBLEM AND NOT COVERED UNDER ANY WARRANTY. FURTHERMORE, THE PROBLEM WAS PERHAPS A DRIVER HABIT AND NOT ANY FAULT OF THE MANUFACTURE. I PAID THE BILL AND INFORMED THE SERVICE MANAGER THAT I WAS NOT HAPPY WITH THIS SITUATION AND WANTED HIM TO VERIFY THROUGH HIS DISTRICT MANAGER THAT THIS WAS APPROPRIATE ACTION AND NOT A WARRANTY ITEM. HE SAID THAT HE WOULD AND GET BACK WITH ME. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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